Winchester Hub is just breathtakingly fantastic ,so easy to park , several disabled bays . Wonderful coffee shop and toilet facilities, also children's play park too . This is a fast hub facility and... Ver mais
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Leia as opiniões dos outros
Visited InstaVolt in Whitehaven today for the first time and had a great experience. I bumped into Danny, who clearly works for InstaVolt, as I was a bit unsure about the process and asked for some he... Ver mais
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Still nowhere near as competitive as Tesla and until you are and start to compete with them properly maybe we'll see competion forcing public charging prices down as the costs are capitalist profiteer... Ver mais
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So glad to have found Instavolt - quick charging, close to amenities to enjoy while we wait (handy with the kids) and really reasonable prices. We're relatively new to electric car but this has made r... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Getting the UK's electric vehicle drivers back on the road in minutes with our rapid charging stations. Simple, contactless payment with no connection charge or subscriptions.
Informações de contacto
Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, Reino Unido
- 01256305900
- info@instavolt.co.uk
- instavolt.co.uk
3,8
Bom
977 opiniões
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I will never use InstaVolt again
I will never use InstaVolt again. I visited my local charging station for the first time and was initially met with an error code after tapping my card and plugging in. I tried again, and the charge eventually worked — but my bank statement now shows two payments of £45. I've essentially been charged twice for one session.
I've contacted the company and am waiting for a response. If you're new to InstaVolt, I’d strongly recommend considering an alternative provider.
4 de agosto de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hi,
When you initiate a charge via a card, a pre-authorisation fee of £15.00 or £45.00 (depending on the charger model) will be reserved on your card. This will be taken each time you tap your card to try to start a charge and is intended to validate the payment card and ensure that sufficient funds exist to complete a transaction.
If the charge was successful, the pre-authorisation amount will be cancelled and replaced with the actual amount you were charged for the electricity received. If your charge was unsuccessful, the amount will be returned automatically. All pre-authorisation amounts are released automatically by InstaVolt; depending on who you bank with, it may take 5-10 working days (or sooner) to reflect this.
I hope the this helps!
Kind regards,
The InstaVolt team.
Resposta da instavolt.co.uk
Hello, thank you for your 5 star review. We are so glad to hear that you had a good experience! We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Way too expensive
Way too expensive, tried it in Oswestry this morning at McDonald's, I only pre loaded it with £20 and it used £6 while I had a breakfast. My car didn't even register the charge so not sure what's happening. Either way I'll use up my credit and delete the account
3 de agosto de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hi,
Thank you for sharing your feedback, and we're sorry to hear about your experience at our Oswestry location.
Please don’t hesitate to contact our customer support team at support@instavolt.co.uk with your charge details, and we’ll be happy to look into this for you. We’d really like the chance to make things right.
Kind regards,
The InstaVolt Team
I paid £45 and only charged for 20 minutes and I had an emergency to attend to.I thought I will get some money back but I did not get anything.
Too expensive
26 de julho de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hi,
When you initiate a charge via a card, a pre-authorisation fee of £15.00 or £45.00 (depending on the charger model) will be reserved on your card. This will be taken each time you tap your card to try to start a charge and is intended to validate the payment card and ensure that sufficient funds exist to complete a transaction.
If the charge was successful, the pre-authorisation amount will be cancelled and replaced with the actual amount you were charged for the electricity received. If your charge was unsuccessful, the amount will be returned automatically. All pre-authorisation amounts are released automatically by InstaVolt; depending on who you bank with, it may take 5-10 working days (or sooner) to reflect this.
I hope the this helps!
Kind regards,
The InstaVolt team.
Charged at Banbury
Charged at Banbury
Tapped the RFID card, all worked perfectly
And benefitted from the our of hours discounted rate. Bonus
26 de julho de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hi Sam, thank you for leaving us a 5 star review. We are so pleased to hear that you were able to use your RFID card and take advantage of the Off Peak prices! We hope to see you charge with us again soon. Kind regards, the InstaVolt team.
Very good chargers fast charging like…
Very good chargers fast charging like advertised brilliant thank you
26 de julho de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hello, thank you for your 5 star review. We are so glad to hear that you found our chargers fast and just as advertised! We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Resposta da instavolt.co.uk
Hi Kevin, thank you for taking the time to leave your feedback. We’re sorry to hear that you feel our pricing is too high and that our offers don’t meet your expectations.
We’re continually reviewing our pricing structure to ensure it reflects the real-world costs of providing a reliable, high-speed charging network, including infrastructure, grid supply, and 24/7 maintenance. We do offer an off-peak rate via the InstaVolt app or RFID card to help reduce charging costs during quieter hours (20:00 to 07:00).
That said, we understand that value is important, and your feedback will be shared with the wider team as we continue to explore ways to offer more meaningful benefits to our users.
If there’s anything specific you’d like us to look into or if you have suggestions, we’d be happy to hear them, please feel free to contact us directly at info@instavolt.co.uk.
Kind regards, the InstaVolt team
Excellent service
Excellent service, Easy to use it and acces it, inwish cable could be a bit longer, very happy with the evening pricess😁
24 de julho de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hi Mihai, thank you so much for your 5 star review! Thank you for your feedback about the cable length we'll make sure this gets passed onto the relevant team. Its great to hear that you've been making use of our off-peak rate! Kind regards, The InstaVolt Team
Quick and easy
Quick and easy to use at multiple location and a fair price.
17 de maio de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hi Tyler, thank you for your 5 star review. We are so glad to hear that you found our charging stations quick and easy to use and that you found the price fair. We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
I used the InstaVolt charger at the MacDonald’s in New Street, Andover
I used the InstaVolt charger at the MacDonald’s in New Street, Andover and I am so pleased I went there. Incredibly easy to use charger and at a very quick charge rate. I will definitely come here again, it’s local, very fast and easy to use. What more could you really want from a charger? The only negative is there is only one charger at this site, but there is plenty of parking, should you have to wait.
17 de julho de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hi Richard, thank you for your review. We are so pleased to hear that you found our charger easy to use! We have passed on your feedback regarding there only being one charger so that this can be looked into going forward. We hope to see you charging on the Network again soon. Kind regards, the InstaVolt team.
Very handy placed charging point's
Very handy placed charging point's
Competitive prices.
15 de julho de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hi Robert, thank you for your 5 star review. We are so glad to hear that you found our charging locations handy. We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Boktan bir deneyeyim
15 de julho de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hi Muharrem, thank you for taking the time to leave us a review. If you experienced any issues, please do email us at info@instavolt.co.uk and we can look into it for you. Kind regards, the InstaVolt team.
When I receive your card I will let you…
When I receive your card I will let you know.
15 de julho de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hi Steve, thank you for your review! We're happy to hear you have ordered an RFID card with us. We hope to see you on the network again soon, kind regards, the InstaVolt team.
visited Bell Farm…
On Sunday 13th July I visited Bell Farm Way, Kempston, Bedford MK43 9SS to charge my EV.
The station internet is appalling, waiting 5 minute for a connection to use the app, getting impatient I presented my debit card, depositing £45.00.
fair enough it took just 40 minutes to recharge but no indication by phone or message on screen. I only found out through my car.
I contacted CS on Monday by email and phone, they had no idea where the station was and no idea how much my charge had cost !
When I asked when I would get my £45 deposit back I was told 5 WORKING DAYS.
This is the 2nd bad experience at this station and CS couldn't care less !!
I’ve since found out 50% charge cost nearly £40 !!
14 de julho de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hi Andrew, thank you for your review. We are sorry that you had issues with the app at our Bedford Link charging station.
We have no known issues with the app at this site so it is possible that it may have been a connectivity problem between your phone and the charger that prevented the charging session from being initiated. If you are ever in an area of poor signal, or if the app is struggling to connect to a charger, you could use an RFID card which links to your app account and can be used like a contactless card on the station. The card doesn’t rely on signal to work and when used, all your transaction data gets transferred to your app account.
The £45.00 pre-authorisation fee for card sessions is released automatically by InstaVolt after the session, the time it takes to show back in your available balance is dependant on your banking provider, it can take 5 working days but it's often a lot sooner.
We're sorry that you feel that our Customer Service Team did not care about your experience, they have spoken with you several times over phone and email, providing detailed breakdowns of your recent charging sessions to answer your queries regarding your session costs.
If you have any additional questions, please let us know.
Kind regards,
InstaVolt
All good
All good, works every time without any issues like most of the other charging points. It is a little more expensive, but the time and hassle you save compared with other apps is worth every penny.
2 de julho de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hi Rodrigo, thank you so much for your kind words! We're really pleased to hear that you've had such a smooth and reliable experience with our chargers. Our continued investment in our network ensures we provide a quality customer experience, with well-maintained chargers, high levels of reliability and an ever-growing network of nationwide chargers. It's great to know that's made a difference for you. We hope to see you at one of our sites again soon!
Kind regards,
The InstaVolt Team
Charged my works van yesterday and was…
Charged my works van yesterday and was charged the full £45 for half an hour from 43% to not even full charge. why so much I have not had this problem with other chargers.
11 de julho de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hello, thank you for taking the time to leave a review. We’re sorry to hear there was any confusion regarding your recent charging session.
Please note that when you initiate a charge using a contactless card, a pre-authorisation fee of either £15.00 or £45.00 (depending on the charger model) is temporarily reserved on your card. This is not a charge, but a standard banking hold to ensure sufficient funds are available.
If your session is successful, the correct amount for the electricity used will replace the pre-authorisation. If the session fails or is cancelled, the hold is released automatically—usually within 5–10 working days, depending on your bank.
If you would prefer to avoid these pre-authorisation fees in future, you can use our free InstaVolt app or InstaVolt RFID card, which do not require any pre-authorisation at all.
We hope to see you at one of our sites again soon!
Kind regards,
The InstaVolt Team
Resposta da instavolt.co.uk
Hi, Thank you so much for taking the time to leave such a lovely review. We're glad to hear you had a good app experience, We look forward to see you on the network again soon!
kind regards,
The InstaVolt Team
Welcome to the future
I charged my rental car in 20 minutes, giving me just enough time to enjoy the free cup of coffee. The chargers were well spaced out and marked with clear instructions explaining the multiple payment options. I chose to use the app and was rewarded with a 7% discount.
9 de julho de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hi Tim, Thank you so much for taking the time to leave such a lovely review. Were so glad to hear that you enjoyed your free coffee from Starbucks while you charged! We look forward to see you on the network again soon!
kind regards,
The InstaVolt Team
89p???!!!
89p???!!!! Daytime robbery - twice as high as Tesla charges... Avoid unless you can charge off peak at 54pc
8 de julho de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hi Gallina, thank you for taking the time to provide your feedback on our price of £0.87 per kWh. Our price is in line with ultra-rapid providers in the UK who offer a contactless, pay-as-you-charge rate on networks of a similar size. Our continued investment in our network ensures we provide a quality customer experience, with well-maintained chargers, high levels of reliability and an ever-growing network of nationwide chargers. However, we will ensure that your thoughts are passed on to the relevant team for consideration.
Kind regards,
The InstaVolt Team
Charged at 8.45pm
Charged at 8.45pm using the App, expecting an off peak rate. Full rate charged.
6 de julho de 2025
Opinião espontânea
Resposta da instavolt.co.uk
Hi Mike, thank you for your review. We have looked into this for you and can see that during your charging session at Leominster, your vehicle received 12kWh and you were charged approximately £6 so it appears that you have been charged correctly at the Off Peak price of £0.54 per kWh. We hope this helps, and we hope to have you charge with us again soon. Kind regards, the InstaVolt team.
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