international.evri.com Opiniões 221

I wish there was a zero star option. Evri have constantly said that a delivery was either made or unable to deliver when my CCTV footage shows no attempt what so ever. I have even had proof of delivery which consisted of a photo of the delivery person holding a package in their vehicle. No evidence of my home address or actual delivery. Don't get me stated on Claire the chatbot customer assistant that always eventually has to pass the complaint to the manager. They may be cheap but there is a reason for that. About time sellers realised they will lose customers ( as we now check who delivers and wont buy if evri is the company) and/or have to provide refunds. Worst delivery company ever.

If I had read the reviews I would have been really worried ..But my parcel sent to Australia for granddaughters birthday arrived in 9 days and I was kept up to date by email ..So all I can say is well done evri international ..No complaints from me ..

Awful experience.
They lost my parcel within 2 days of tracking and receiving it.
Cannot resolve the issue, going around in circles with a chatbot and the same by telephone. I have been unable to speak to an actual human. I have asked for a complaint to be raised about 4 weeks ago and for a callback which never happens.
Will never use Evri again. This was a birthday gift for my daughter :(

Parcel never arrived at the international destination. Don’t waste your time and don’t use Evri for international. the parcel meant to go uk to France returned to my house 2 weeks later, no word on why. I spoke to the chat bot, that was so limited it is just a time waste. I tried to call and speak to someone but the line said it had issues so couldn’t put me through.

Very poor and dishonest service, my third serious problem in recent weeks in stark contrast to good service from competitors such as DPD and Royal Mail. No prior notice of delivery day or option to change day, a dishonest alleged delivery attempt (as evidenced by my Ring doorbell data) and a cursory message telling me they are returning my package (which cost several hundred pounds) to the overseas supplier without any fallback use of a local collection point. Hopeless. Are the delivery drivers under too much pressure now the company is under new private equity ownership?

Evri regularly lose parcels and its very hard to get in contact with a person. When you do, nothing gets resolved.

My package should have been delivered over a week ago and the shipping of my parcel still hasn't been updated.

delivering of ebay item was told courier could not get access, not so the package was to be delivered to an evri drop off point which in my case were lockers bolted to and outside brick wall , no one has got back to me in 4 days apart from one e-mail (auto of course) chat is useless, will claim money back from the company i ordered it from as they are responsible for it if evri loses it

Yet again what a let down of a company 😡had my parcel for five days , now tracking is stuck , two complaints to live chat !! Promising they will handle it . Doesn’t the company’s top people read the reviews? Shocking if they are ignoring the complaints. We pay for our goods and this useless company can’t deliver , never follow instructions. What’s the point ?

Sent a parcel to japan, it was scanned into the system, shown to have gone from chelmsford to basildon , awaiting NL post ( their air carrier) it has stayed there according to tracking ever since then ( feb 7th) having tried to get Evri to look into this they are now saying its not in their system, i have proof it entered their system. Now i have found the parcel , it has turned up in Minehead Somerset, it was delivered without a label to a lady I sold wool to on eBay, it looked very like the wool parcel ( same wrapping and brown tape) so i can only assume the delivery driver thought it belonged there. She opened the parcel and enquired if it came from me. So a parcel they say was not in the system got delivered to Somerset not japan. I am now trying to get my postage back but they are useless

Very poor experience with Evri. They state that all international parcels automatically have £20 cover included, but when you actually try to make a claim, agents repeatedly deny this and contradict their own policies. It feels like you’re being gaslighted rather than helped.

You’re then given an email address to contact, but no one responds, leaving you completely stuck with no resolution.

Overall, extremely disappointing customer service and a very frustrating process when something goes wrong.

Worst experience ever with drivers and customer service. Both rude and totally useless

Just shocking. I suspect they are operating to 18th century KPIs. Hopefully my parcel will arrive one day.

Utterly useless. Possibly fraudulent. They don’t meet their delivery commitments to either client or customer. Their delivery schedule means drivers lie, throw parcels over gates in the rain, deliver to incorrect addresses. I’ve had to search for parcels, cancel orders etc.
I don’t understand why clients choose this bunch of charlatans.

On offer here is an appalling and potentially corrupt service. Arbitrary taxation is applied to foreign exports and channels for payment can go either to you or the customer, though the former is not always apparent. A par cel is then suspended in non-delivery unless a customer pays up which is not always possible but certainly always embarrassing. Avoid at all costs.

Absolutely appalling . Every time I’m supposed to get parcel delivered by Evri / they send emails saying out for delivery then say you weren’t in when you were . Are they just lying for their clients ? I just wish companies had to tell you who they use as couriers and if it was Evri I certainly
Wouldn’t order from them !

This company should now close, there is no alternate way to contact them when a problem arises.
The driver delivered my parcel, he did not ring the doorbell and when I checked my email, my parcel was left on the doorstep and I left instructions that parcel should be left over garden gate. The parcel was on the door step for over 2 hours so it was lucky a passer by did not take it. To be honest I detest Evri service and prefer Royal mail, they deliver on time and you can communicate with them
Evri is just a problem and I have to tolerate there services because the company I order from uses there services and no complaints can change evri from there bad practise

Parcel to Canada, received email day after posting to say I owed Canadian taxes, which wasn’t due as I was well under the $60 gift limit. They then acknowledged my email, but still said I owed taxes, they obviously had not read my email! They then emailed me to say that there had been an error and my parcel was now being returned to me!!
Will not be using evri again!

Would prefer no stars.
Hand made quilt. Uk to Portugal.

Initially lost in Basildon for 10 days. Didn't reach the international hub.

Taxes paid upfront in UK. Cleared customs in Netherlands eventually. Arrived in country of receipient? Really? Next courier was Correos in Madrid Spain. All communications thus far in Spanish not Portuguese.

However tracking stated in Portugal Covilha a hour away from my home.

Apparently 3 attempts at delivery. Doorbell techology says otherwise. We were in all week.

Evri customer service provided positive comments when we complained.

The reality is its being returned to the UK. No attempt at delivery.

Please don't use Evri to send anything! They just don't care.
Hopefully my relative will be fully reimbursed including taxes.

I have been waiting for a parcel Iv been on contact with evri who have sed it missed the courier collection…so wen does it get collected…I don’t understand how this company is still trading