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Secure, easy-to-use signing in systems for schools and businesses. Our state-of-the-art software helps safeguard your sites while keeping visitor, staff, contractor and student management simple and efficient. Trusted nationwide as a reliable visitor management solution.
InVentry, Visitor House, Gelderd Road, LS277JN, Leeds, Reino Unido
2,5
5 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 33% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Worst support I've ever experienced!
Our InVentry system took 9 months to fix.
Spent time on countless phone calls, emails, escalations, providing remote support, to try and get the system fixed.
Poor communication throughout; often having to chase them to get any form of update. Even after our case was escalated many times, it did not improve things much.
Avoid, unless you want to lose your hair.
We have had this system for about 4 months now. Every week I have to contact support because something isn't working. Everytime they fix something (which can take a long time) they seem to break something else. I waste an awful amount of my time with this. Every morning, it's a lottery as to whether or not it will be working.
Support shocking
Has gone downhill support, seriously looking at other options as getting support is ridiculous. Over 3 weeks and still no where.
Resposta da InVentry
Hi Imran,
We’re really sorry to hear about your experience, this is not the level of support we aim to provide.
We’d like to make this right! Please can you reach out directly to marketing@inventry.co.uk so we can prioritise your case and resolve it as quickly as possible?
Thank you for your patience and for bringing this to our attention, your feedback helps us improve.
Many thanks,
The InVentry Team
The quality of Inventry's support has deteriorated over the past twelve months. It can take weeks for an issue to be resolved. The support desk is unresponsive and disintererested. If I were you I'd shop around for other signing in system providers.
Resposta da InVentry
Hi Claudine,
Thank you for sharing your experience, I’m really sorry to hear that our support hasn’t met your expectations. Waiting weeks for an issue to be resolved is far from the service we aim to provide.
We’d like the chance to make this right. If you can reach out directly to marketing@inventry.co.uk, we’ll prioritise your case and ensure it’s handled promptly. Your feedback helps us understand where we need to improve and make sure it doesn’t happen again.
Thanks again for letting us know.
Many thanks,
The InVentry Team
Do not go with this company. They are a poor excuse for a login system with 0 support. I have emailed 3 times, opened a ticket, reopened that ticket after it was closed with NO resolution not even a response and then had that subsequent ticket closed with no response.
Complete disregard for any paying customers. Unacceptable communication practices.
AVOID!
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