I ordered this for my daughter, it came in very quick and I was able to get it engraved before I gave it to her. I haven’t set it up yet but I was contacted by a real person to ask me how it was going... Ver mais
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After paying for expedited shipping, the necklace arrived too late. So I returned the un-opened package and was charged so many crazy fees. 1- app activation (even though we never opened... Ver mais
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Not reccomended, like my dad ordered this for me and after a while they ask for an activation code but they dont give the activation code to you via email, messages and they didn't give it through the... Ver mais
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Very deceptive advertising. After purchasing the invisible wear necklace I was unable to activate it. When I called the company they explained I had to purchase a $14.99 on month service plan. The pr... Ver mais
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Informações sobre a empresa
Escrito pela empresa
They look like everyday accessories but they are actually safety devices. There is a button hidden on the backside. Simply double-click the button to immediately text up-to five people a link to your GPS location and to let them know you need help. You can also enable the free 9-1-1 feature (US only) to connect with 9-1-1 dispatchers.
Informações de contacto
Estados Unidos da América
- invisawear.com
2,9
Aceitável
179 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Unable to pair the charm to any device
Unable to pair the charm to any device. Customer service sent a replacement and exact same problem. You're supposed to trust this thing to possibly save your life and the charms won't even pair let alone be able to work in the instance of an emergency. Will be refunding or charging back in necessary. Quality control is a thing of the past.
25 de agosto de 2025
Opinião espontânea
Resposta da invisaWear
Hi Carlton,
We're truly sorry to hear about the difficulties you're experiencing. Providing excellent customer support is very important to us.
We had previously offered to troubleshoot the issue with you, but understand that you mentioned you didn’t have time to proceed. In many cases, problems like this can be resolved quickly—often it's just a simple permission setting on the user's phone that needs to be adjusted.
If you change your mind and would like to troubleshoot with us, we’d be more than happy to assist. Please don’t hesitate to reach out at your convenience—we’re here to help!
Broke Extremely Fast
It was fine for the first few weeks. It broke shortly after. Very disappointing.
24 de julho de 2025
Opinião espontânea
Resposta da invisaWear
Hi Robyn,
We are so sorry to hear about the troubles you are experiencing. We'd love to setup a call with you and get more information and make sure you stay protected. Please send us an email at help@invisawear.com. Our customer support will be happy to help! We look forward to hearing from you.
NOT good - returned product without using
returned product without using - my mom could not push the button.
paid $129.99 - with my refund only receive $89.00 AND they continued to charge for the service when I asked all to be cancelled $19.99. NOT like their online refund states $10 restocking fee?? They billed me $40+19.99 = $59.99 MORE than just $10. BEWARE
21 de junho de 2025
Opinião espontânea
Resposta da invisaWear
Hi Dana,
We can confirm your return and refund were already processed successfully.
As noted in our original return instructions:
"A subscription is required to use our service. If you return your device, some app features remain active with a subscription. Please reply to this email if you'd like to cancel. Otherwise, the subscription will stay active."
Since we didn’t receive a response, your subscription remained active—but we’ve now canceled it for you.
Regarding the most recent charge: a refund can’t be issued while a chargeback is open. Please contact your bank to cancel the dispute. Once that’s done, we’ll be happy to process the refund for your last subscription fee.
We sent an email reply to your email inquiry last night. We look forward to resolving this matter with you. Thank you.
New product received. Works no more than 10 ft from phone. Customer service ignoring me.
I received the waterproof wristband - a gift for my father who lives alone and needs something that stays with him due to recent health issues. With it advertised to work up to 30 ft from your phone means he's free to step away from his phone to use the restroom or shower safely.
Upon setting it up, we found it only works approx 8-10 feet, from your phone. So you have to have both your phone and the wristband on you, which isn't helpful at least to us.
We did not buy it to use the ADT/911 services so being forced to pay for the subscription (when all it's doing is using your phone via Bluetooth) already felt like a rip off but I was willing to do it bc it was what he needed otherwise. I know many people aren't happy w/ non-rechargeable battery but it's perfect for this purpose (he's not techy and wouldn't want to be bothered to remember to charge something...plus taking it off to charge means the risk of a health incident without it on..).
The product did work as advertised as long as the phone is next to the product. And the wristband was comfortable/slim. But giving 1 star for poor customer service and item not working as advertised.
I first tried it on a brand new Apple phone. Then paired it to my android phone with same result. When using any other Bluetooth device with my android, it goes strong through walls from one end of the house to the other. The issue is with invisawear not our phones. When submitting this issue to the company in hopes for a fix because I really want to keep it, I got a blanket response saying it's up to my phone's Bluetooth how far it works. They obviously did not read what I wrote them, considering I explained it wasn't just with 1 phone.
I've responded asking for more help every day since (3 more messages) but no further response.
At this point I'm seeking a full refund because not only does their product not work as advertised but if this is their customer service then I'm not struggling doing business with them as we continue to pay a monthly subscription to them...For what?
23 de junho de 2025
Opinião espontânea
Resposta da invisaWear
We take customer service very seriously and is one of our top priorities. We apologize for the delay in getting back to you regarding your recent inquiry. Upon reviewing our records, it appears that our customer support team responded to your original requests within 24 hours except for the last one sent.
However, we understand any delay can be frustrating. Please note that some of our staff were away on holiday, which resulted in limited coverage this past Friday.
We appreciate your patience and understanding, and we're here to assist you further if needed.
A subscription is required to use our product, as it helps cover the cost of providing critical features—most importantly, 24/7 access to a live agent who can alert your emergency contacts if a situation arises.
If you’ve enabled the appropriate mode in the app, the agent can also contact the police on your behalf.
In addition to emergency response, your subscription includes a range of premium features such as:
Real-time video streaming
Voice activation
In-app chat functionality
Safety Timer
As an added bonus, we also offer free self-defense classes once a quarter to help you stay safe and confident.
We’re committed to providing reliable protection and peace of mind, and your subscription plays a vital role in making that possible.
We’ve responded to your email in hopes of scheduling a call with you. During the call, we’d like to check the settings on your father’s cellphone to ensure everything is set up correctly.
We look forward to hearing back from you and assisting further. Thank you for your time and continued support.
I purchased invisaware necklace…
I purchased invisaware necklace recieved 6/6/25 I have never been able to make work notified support 2 representatives called neither could help me. I want to send back but can not find were to send it. Now they tell me I can't cancel subscription and they want to charge me restocking fee pluse cost of shipment back to them and do not want to pay me for purchase price even with 30day garuntee I have been trying daily to get it to work. I believe it is fraudulent scam
3 de junho de 2025
Opinião espontânea
Resposta da invisaWear
Hi,
We’re glad to see that our customer support team was able to resolve all of your concerns. If you need any further assistance, please don’t hesitate to reach out — we’re always happy to help!
Zero Customer Service Response
The actual product is fine but the customer service for this company is non-existent. I recommend other services if you'd like for anyone to actually talk to you.
I ordered two necklaces for my wife and daughter. One necklace came with no necklace. Just a pendant and box. The other was fine. Invisawear has zero methods of customer contact outside of a single email address. You can't call them, you can't chat with them. All you can do is send them an email. So, I did; which got me an immediate auto-reply that they would contact me within 24 hours. That goes by silently. I followed up with another email and another 24 hours goes by silently. I look everywhere for some other way to contact this company but they don't exist outside of an email. It's funny how every review here has this company responding to email them to an email address they don't actually respond from.
I wish I did more research before purchasing from a company with no customer service. I'll be filing a chargeback with my credit card company.
Edit: They finally responded; but only after my negative review was posted. In their message, they claimed my support request was filtered into their spam folder. That doesn’t add up. I submitted the request through their official website form and received an auto-reply from their main inbox, confirming receipt. As someone who owns an IT firm, I can confidently say that autoresponders don’t reply to spam, don't filter internal e-mails from their POS system, and their eventual message contained no spam recovery flags. That explanation feels disingenuous.
They also mentioned limited staffing as the reason for their lack of response. I understand not every company has a large support team, but it’s not a good look to make the consequences of internal staffing decisions the customer’s problem. If email is your only support channel, then it needs to work reliably. Silence, followed by a defensive explanation only after a public complaint, doesn’t inspire trust. While I sympathize with small teams, understaffing isn’t an excuse for silence, especially when the only method of contact is email. If you choose not to offer a phone number or live chat, then timely email support is the bare minimum. Poor staffing may explain a delay, but it doesn’t excuse complete inaccessibility.
Based on this response, my rating will remain as it stands. Accountability should be the bare minimum in customer relations.
23 de junho de 2025
Opinião espontânea
Resposta da invisaWear
Hi Radames,
We want to sincerely apologize for the delay in getting back to you. It appears your inquiry was mistakenly filtered into our spam folder, and we’ve only just come across it.
Our customer support team has now sent you an email and is standing by to help resolve your issue right away.
We also wanted to clarify why our customer support line isn't listed on the website. With our limited staffing, we aim to provide dedicated, quality support to each of our customers. We prefer to handle inquiries directly rather than using a third-party call center, as we believe it’s important that you speak with someone who has expert knowledge of our products and can effectively troubleshoot your concerns.
We truly value your business and want to make this right. We look forward to hearing back from you soon.
Thank you again for your patience and understanding.
Doesn't last long
It worked at first but it has been a couple years and it just stopped working....not very durable.
Also for the amount of money I spent I personally don't think this has been worth it because it has to be connected to your phone via bluetooth and it needs wifi to send the text alert so if something happens with your phone it's useless.
23 de junho de 2025
Opinião espontânea
Resposta da invisaWear
We are sorry to hear about the troubles you are experiencing. We'd love to have a chance to troubleshoot with you. Would you please reach out to our customer support team at help@invisawear.com so we can better assist you? We look forward to hearing from you. Thank you.
This company is a scam and I’m starting…
This company is a scam and I’m starting a class action lawsuit.
8 de junho de 2025
Opinião espontânea
Resposta da invisaWear
Hi Angie,
I am sorry to hear you want to cancel. Our customer support team has replied to your email inquiry and are waiting for your reply. We look forward to hearing back from you so we can get this inquiry resolved quickly. Thank you.
They sent a defective product…
They sent a defective product and won't give me a full refund. They're insisting on me paying a restock fee despite the product they sent me not working properly. Definitely seems like a scam at this point. A broken bracelet can't be restocked. I was super excited for this and am extremely disappointed in the experience.
Editing to add that only after I posted this review did they actually help. Now they've sent me an email asking me to "update" my review. Absolutely not, people deserve to know what they're actually getting into when purchasing from this business!
1 de junho de 2025
Opinião espontânea
Resposta da invisaWear
Hi Kylie,
Thank you for sharing your feedback, and I’m truly sorry to hear that your experience with us didn’t meet expectations. We strive to provide a positive and valuable experience for every customer.
While we understand your frustration, we want to clarify that we made every effort to resolve the issue, including offering support and providing a full refund. We take feedback seriously and always aim to do right by our customers. We're transparent in our practices and committed to helping brands succeed.
If you have any remaining concerns, we are always available and happy to speak further.
Ambiguous and sneaky sales tactics to trick people
I bought the necklace as a gift. It automatically put a subscription in the cart when I checked out, and I assumed it was just part of the purchase as a one time fee. I keep getting charged every month and they refused to cancel it when I emailed them. The website says you can cancel anytime so this is deceptive business practice and false advertising.
14 de maio de 2025
Opinião espontânea
Resposta da invisaWear
Hello,
Thank you for reaching out to us. This information is provided in the FAQs on our product page and is also reiterated at checkout. By completing your purchase, you’ve agreed to the terms and conditions presented during the process.
This is the screen you are presented with at checkout:
One or more items in your cart is a deferred or recurring purchase. By continuing with your payment, you agree that your payment method will automatically be charged at the price and frequency listed on this page until it ends or you cancel. All cancellations are subject to the Cancellation Policy. Please reach back out to our customer support at help@invisawear.com so we can review your inquiry. Thank you.
I wanted to cancel the 2 year service…
I wanted to cancel the 2 year service plan but they don’t have a cancel option so they keep charging me 12$ every month. Terrible service. I emailed them and they won’t help me.
13 de maio de 2025
Opinião espontânea
Resposta da invisaWear
Thank you for reaching out. We show that we had replied back to you email inquiry on 04/14/2025. Unfortunately, we are unable to offer an early cancellation option at this time, as these were the conditions agreed to at the time of purchase. You had signed up for the two year safety plan. The Earliest Cancellation Date: 12-09-2026. If you need help with anything else, please reach out to us at help@invisawear.com so we can better assist you. Thank you.
Thank you for your response & assistance!
I will rebound with a 4 star for the customer service finally releasing me from the grip. This company is trying hard, and I apologize for my initial rev, however, that was the only recourse for closure. Best of lack as you pave forward!
27 de abril de 2025
Opinião espontânea
Resposta da invisaWear
Thank you for taking the time and letting us know we were able to successfully resolve your issue. Please don't hesitate to reach out to us at help@invisawear.com if you need anything else!
This is a scam
This is a scam. The phone response is non-existent. You will be pressing the button but no one will call or check in.
25 de abril de 2025
Opinião espontânea
Resposta da invisaWear
Hello Ayesha,
Thanks for reaching out to us. I am sorry to hear about the troubles you are having. Since you are a SmartWear customer, you will need to contact Telus Support in order to get the best assistance. I have provided TELUS SmartWear Security customer service information below. Please reach out to Telus directly so they can better assist you.
Customer Support Email: smartwear@telus.com from Monday to Friday.
Telus customer support link - https://www.telus.com/en/support
Thank you.
This place is literally severance!
This place is literally severance!
I have attempted to cancel my subscription 4 times & yet, I still receive my “thank you for your re-subscription payment!
They are NEVER GOING TO STOP CHARGING YOUR ACCOUNT! It’s a SCAM!!!!
AND PAY NO MIND TO THE AI RESPONSE from the company!
nobody cares and they steal your money!!!
SCAMMMMM!
5 de abril de 2025
Opinião espontânea
Resposta da invisaWear
We just tried giving you a call but unfortunately it went to voicemail. We are so sorry to hear about the troubles you are having with canceling your subscription. I just checked our email records, and it seems we replied to your email offering an additional discount to continue using the services, but we never heard back from you.
We have now canceled your subscription and processed a refund for the previous orders, going back to the date of your initial inquiry.
Please allow 3-5 business days for the refunds to be completed. Thanks again for contacting us about this issue so we could resolve it for you. Don't hesitate to reach out to us if you need anything else.
They charged me twice by saying I…
They charged me twice by saying I clicked a box asking for an extra order (I was sure I didn’t) when trying to communicate to get a refund they tried to short hand me and it was hard to even talk to someone. I even had to reach out to them to get a confirmation they even received the return over 2 weeks after I sent it. I worked with Veronica the entire time and it was a horrible experience. I couldn’t imagine trying to get a hold of someone if there was an actual issue with the device.
14 de fevereiro de 2025
Opinião espontânea
Resposta da invisaWear
We are sorry to hear you were disappointed with your recent interaction with us, but please know that we are working hard to make things right.
We have looked into your order, and it appears that a second item was selected at checkout. We are working to resolve this issue for you right away.
Since the charge was disputed with your bank, please be aware that it typically takes longer to receive the refund, as we need to wait for the bank to review the file. We will continue to work with you until this is fully resolved.
We take great pride in providing top-notch customer support. Our customer support team is available Monday through Friday from 9 a.m. to 5 p.m Est.
In case an emergency arises, please remember that ADT is the company that handles emergencies. You have 24/7 access to an ADT agent, and you can request help by double-pressing the charm.
Time for a Wearable Safety Device
I knew that it was time to invest in a safety device as I live alone. But, I wanted a nice looking "piece of jewelry" device and needed it to work away from home when I am out and about. The Invisawear has been the answer. I pay to have it connected to ADT, which feels much safer. I now have one in silver and one in gold. When I don't want to wear it as a necklace, I will either wear it as a bracelet or attach it to my purse. I know it works because twice I have accidentally touched it, and both times, ADT immediately contacted me. The battery of both necklaces have lasted well over a year, so far. Customer Service has been helpful (even though there is no phone number to call) and the price point is excellent for a safety device.
31 de dezembro de 2024
Opinião espontânea
Resposta da invisaWear
Thank you for letting us know Invisawear provides you with great piece of mind and 24/7 safety! Our customer support can be reached at help@invisawear.com. We make sure we take the necessary time with each one of our customers. We will make sure all questions are answered and devices are working properly. We have expert knowledge of our products and do not want our customer calls going to a third party call center where they might not understand the needs of our clients or know how to troubleshoot. We hope you are never in an emergency situation.
I can’t even log in
I can’t even log in i tried to make an account and it asked me to put In a valid phone number when I put it in correct
23 de fevereiro de 2025
Opinião espontânea
Resposta da invisaWear
Hi Sebastian,
We are so sorry to hear about the troubles you are experiencing. Can you please reach out to our customer support at help@invisawear.com. We are happy to schedule a call with you. Thank you.
It’s like having a guardian angel
I really love this. InvisaWear pendant is kind of like having a guardian angel over you. If I ever feel unsafe, it’s just two clicks away and multiple people will know where I’m at.
29 de novembro de 2024
Resposta da invisaWear
We are so happy to hear you love your Invisawear. We hope you are never in an emergency situation!
Feeling safe
Had bracelet returned for necklace, was going off without me realizing. Sent back for necklace which is great.
22 de novembro de 2024
Resposta da invisaWear
Thanks for letting us know your exchange process went smoothly and you are happy with your necklace. We hope you are never in an emergency situation!
Buy just the pendant
3 years ago we bought a necklace.
I loved that we can buy just the pendant!
20 de novembro de 2024
Resposta da invisaWear
Thank you for being a loyal customer! Our product is designed to have a long lasting battery life so you never have to worry about charging it. We guarantee one year but we find it is typically 2-3 years for most people depending on the usage. The app will automatically detect once your battery is running low, and it will then send you a notification and give you the option to purchase a discounted replacement charm starting at $99 (less than $10/month).
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