PANEK / Czech Republic 

PANEK IS SCAMMERS, THEY TOOK MY DESPOSIT, 600 EURO! WARNING, DO NOT RENT FROM THEM!

We rented a premium SUV, but upon our arrival in Prague we got a car from a lower class, they also charge extra for things that don't make any sense like 100€ for cleaning fee and 500€ for damages to the car which was already there.

DO NOT USE THIS COMPANY
Got a car with a lot of scratches and damage. On return they claimed I caused one even though it is already marked on the Collision Damage Waiver that they signed off on. They billed 1035 EUR / 25000 CZK for it. No responses to my mail after I pointed this out so now I am forced to take this up with the fraude protection on my Credit Card.

AVOID. SCAM. Total Rip off merchants, car filthy on pick up. Only used for two journeys in 4 days. Scratches all over the car noted on paperwork. Then tried to charge for damages that were already there.

Legal team and credit card company investigating them. Use at your own risk.

Extremely bad experience. Car which I reserved 2 months in nadvanced and confirmed 3 days before arrival… was not available… I received information 10 minutes after landing in Prague and 15 min before I should pick up the car. I was basically forced to take whichever car they had available… which was one. After returning car in perfect condition and filled up tank, 10 days later, I never received my 1.150 USD deposit. I tried to call and mailed, without any response, which forces me to file police and legal charge!! I have never experienced anything similar in my whole life!

Extremely Disappointed – Avoid Panek Rent A Car at Prague Airport

I had a confirmed reservation with Panek Rent A Car (Aviatická 1, Prague) and even spoke with a representative the day before my arrival to confirm the details and express concern over the many negative reviews I had read. I was reassured everything would be fine. Unfortunately, my experience matched those same complaints.

On the scheduled pick-up day, I waited by the office door at the agreed time—no one showed up. No communication, no staff, no support. Completely unprofessional and unacceptable for a rental service, especially at an international airport.

Avoid this company at all costs. There are far more reliable alternatives at Prague Airport. I regret giving them the benefit of the doubt.

If I could give minus I would. I have hired a car through Ryanair as always. It was first time with this company. I have never had a problem previously, but on this occasion this company kept 10000 Czech Krones. Apparently I was speeding on one occasion. I could understand to be fined by police, but not a rental car company? If they have said that they have black box installed and would be charging fine for speeding then I would make sure it doesn`t happen even on one occasion. Obviously this company is out there to trick you, so if anyone doesn`t want to get charged extra please stay away. Also communication with them was really bad.

PANEK OTOQ RENTAL CAR ,

They stole 442 euros from me, claiming two small scratches on the car, they gave me the dirty vehicle, in which it was impossible to verify the existence of this damage to the car.

SCAMMERS WHO SHOULD DISAPPEAR FROM THE WEB AND GO TO JAIL. After a week I returned the car, I found two charges of + 300 €. I contacted them and they sent me a bunch of FAKE documents that proved, according to them, fines for speeding, damage to the car. I contacted them and, in a rude and aggressive way, they wrote me that it was all proven and that I had no right to appeal. Thank goodness my bank objected and I was refunded in April of the total of the two transactions. DO NOT USE IPANEK RENT A CAR, THEY ARE CRIMINALS WHO SHOULD BE IN JAIL

Caution
They steal money from customers mainly tourists
They charged me 420 euros for nothing from the deposit
And there is no one to talk to
They are scammers please do not take vehicles through them

TRUFFATORI!!!
noleggio all'aeroporto di Praga, si sono trattenuti la caparra di 500€ per presunti danni ma lo scoperto solo dopo aver sollecitato più volte, mi mandano due foto senza modello e targa macchina di due graffi sotto al paraurti, chiedo spiegazioni e mi mandano la fattura del danno pari pari alla caparra ma intestata ad un altra persona, faccio presente e mi rimandano la fattura simile alla precedente ma con il mio nome.
Ho conttatato un legale per procedere con denuncia.
Mi stupisco che la piattaforma Holidaycars collabora con loro. Andro fino in fondo per recuperare e chiedere i danni!

An Absolute Scam Company for Tourists

They require a €420 deposit, but after returning the car, they look for excuses not to refund it. According to their Terms & Conditions, they charge exactly €420 if their (!!!!) GPS detects you speeding by more than 30 km/h. They literally review your driving route just to find instances of speeding.

You receive a €420 fine even if they haven't been fined by the municipality—which they would otherwise simply pass on to you. If Panek gets fined by the municipality and you have to pay, that’s understandable. But their entire business model is based on advertising low rental prices (e.g., €40 for 3 days) while charging you extra for everything afterward.

Their customer service is terrible. If you are owed a refund, make sure you follow up and check your bank account. If they keep your deposit, they won’t even send you an invoice unless you demand an explanation.

It took me almost two months of hard negotiations to get my refund back.

🚨 STAY AWAY FROM THIS COMPANY! 🚨

Un incubo , truffatori autorizzati , schifosi e luridi , mi hanno addebitato un casino di robe macchina sporca , gps velocita , assurdo ..

AVOID AT ALL COST, NOT GIVING BACK THE DEPOSIT AND CHARGED ME ADDITIONALLY 400€ out of my credit card.

THERE IS ABSOLUTELY NO CONTACT WITH THE OFFICE AND NO EXPLAINATION, PURE SCAM AND ROBBERY, THAT COMPANY SHOUD NOT BE LEGAL BE AWARE

PANEK SCAMMERS NO RECOMMENDED, Serious-AVOID!!! They stole 320 pounds from my card 1.5 months later, for damage to the car and that the car was not washed. I washed the car inside and outside 13 miles from the airport and I got proof of that and there was 100% no damage when the car was returned! False claims of damage after 1 month.The worst rental company I have dealt with in 15 years of renting cars in Europe. Do NOT rent from this company!!! I went against my better judgment after seeing these reviews and thought these were just disgruntled customers. These 1-star reviews are an accurate representation of this company!

MUCHO CUIDADO BE VERY CAREFUL, SCAM GUARANTEED
This Christmas, three couples visited Prague. We rented two vehicles for the Prague airport office for eight days at the price we had contracted through the Carjet platform. We returned the vehicles with a full tank and in perfect condition. Days later, not only have they not returned our deposit (600 euros) but they have charged us more than 400 euros. They do not respond to any form of communication. In our rush, we had not checked the reviews. If you want to be robbed, rent here.

ATTENTION !!!! Juste des VOLEURS à l'aéroport de pragues . Nous sommes aussi passés par Ryanair pour louer chez Panek. C est d ailleurs pour cela qu on ne verifie pas avant les avis puisque nous nous sommes appuyés sur eux.Ils retiennent au final la caution de 12500 couronnes soit 500 eur sans raison sans justification. PANEK ne donne plus jamais de nouvelle. Je parle bien de Panek.eu. PANEK.eu est une grosse escroquerie !!!!!

All good, no problem at all so far.Good price and nice cars as well.

Ostrzegam!
Podpisałam dokumenty w biurze w Czechach przy wynajmie i udałam się na parking po samochód. Zrobiłam zdjęcia i film każdej z rys przed wyruszeniem w trasę. Po oddaniu samochodu przyszedł rachunek i załączone zdjęcia wszystkich rys, które już były wcześniej! Wysyłałam zdjęcia, które zrobiłam i gdzie była widoczna godzina ich wykonania. Panek nie uwzględnił odwołania, ponieważ dokumenty podpisane w biurze przed otrzymaniem auta były podpisane 5 minut wcześniej, a jak robiłam zdjęcia i film auta to auto już było "moje". Gdyby nie zewnętrze ubezpieczenie to bym płaciła kosmiczne pieniądze za uszkodzenia, które już były na aucie. Uwaga na tych oszustów. Nie polecam!

Stay away from this company. We rented a car in Prague. Panek kept a 400 euro deposit, which they did not refund to us. They apparently recorded our entire movement data, then claimed that we had at one point exceeded the speed limit and are insisting that they can fine us for it - exactly the amount of the deposit. We are now filing a fraud complaint and have hired a lawyer - unfortunately it's all a lot of trouble.