Made my first payment using these guys recently. Good portal, well laid out, easy to use. Payment charged to card as scheduled and payment remitted to my insurer on time. Good communication along th... Ver mais
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Leia as opiniões dos outros
Simply amazing! Level of service provided by CSO and processing team is so rare to find! Very prompt and precise advise given. Constant updates via email and wonderful follow up services so f... Ver mais
A empresa respondeu
I’ve been using iPayMy for a while now, and I keep coming back because their rates are better than other platforms I’ve tried. Their customer service team is also fantastic — they genuinely care about... Ver mais
A empresa respondeu
Feels cheated to have made payment via ipaymy in hopes of accruing miles only to be informed there is a "system glitch" and code used was identified by Citibank to be for Real Estate Agents and Mana... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre ipaymy
Escrito pela empresa
Use your credit card to pay your biggest expenses including rent, salaries and invoices to earn credit card points and rewards like never before, while improving your cashflow.
On-Time Payment Guarantee
Your payment is always made On-Time, or it's on us!
We understand that the payments you make on ipaymy are of a sensitive nature. ipaymy processes thousands of payments for our customers and we guarantee your recipient will receive the payment on the scheduled date.
If in the unlikely event we fail to deliver your payment on time, ipaymy will completely refund the fee for the affected payment AND the fee for your next payment of equal value will be waived.
Informações de contacto
138 Robinson Road, 068906, Singapura
- support@ipaymy.com
- ipaymy.com
4,3
Excelente
471 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
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As pessoas também visitaram
Brilliant service
Brilliant service. They are always contactable and seems like they work in a lean team, so there are the frequent few who always supports you when there are issues. Platform works great too, I just wished transfers would have a shorter lead time.
1 de fevereiro de 2023
Resposta da ipaymy
Hi AT, thank you for your review and kind words! We are happy to hear that you had a great experience with our team members.
We love to hear our customers feedback, so please get in touch again in the future if you have anything more to share with us.
Good, but room for improvement
Shorter lead time between set-up date and payment date than a competitor.
Reasonable fees, especially when there is a promotion.
Would be helpful to pre-load the bank details for common or popular payees, like their competitor.
Need to submit invoice for all payment transactions tedious, especially for corporate payees.
30 de janeiro de 2023
Resposta da ipaymy
Hi Richard, thank you for your review! We love to hear our customers feedback, so please get in touch again in the future if you have anything more to share with us.
Reliable and accurate
4 de janeiro de 2023
Resposta da ipaymy
Hi Rishank, thank you for your 5* review, and remember that your payments can also be cheaper if you refer your friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Super easy to use
Super easy to use. Personal transfers for mortgages requires a lot of additional steps. Need to dig and filter through FAQs to ensure that it’s all ok.
5 de janeiro de 2023
Resposta da ipaymy
Hi Vas, thank you for your review and feedback! We will continue to improve our platform and services to ensure a smooth process for our users. We are obsessed with our customers' experience, and we encourage you to keep giving us feedback in the future too.
Resposta da ipaymy
Hi Sai Ho, thank you for your 5* review, and remember that your payments can also be cheaper if you refer your friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Bugs & human mistakes everywhere
Platform bugs, system mistakes (promo code not work, consolidated multiple invoices and rent cannot be chosen and paid together), human mistakes and delays (team is unwilling to take initiative to help, passive and with slow and poor manners, scheduled payment is unable to be settled per instructed date and time without notification to me or the registered payees) throughout the whole payment set up and payout process. The poorest payment gateway causing total frustration ever used in life. Totally disappointed!
25 de novembro de 2022
Resposta da ipaymy
Hi MMC, thank you for your review and feedback. We apologize that our service did not satisfy your expectations and are saddened to hear you had a less than 5-star experience.
As we are a licensed financial institution we are subject to the regulatory framework of various governing bodies. As part of this, we may require more information about our clients and the nature of their payment as part of our 'Know Your Customer' (KYC) process and due diligence. This may include verification of an individual's identity through means of obtaining a copy of a government-issued ID.
Our team proactively reached out on 15 November 2022 requesting more information about your account and followed up on the 16th, 17th, 18th, 21st, and 24th. Once we received the requested information on the 24th,
we promptly processed your payment and provided you with additional bank transfer advice as proof. Our team member also reached out via telephone to further understand the situation, explain the reason for the delay and ensure the transaction processed smoothly upon receiving all requested information.
We understand you experienced an issue with a promo code. The reason it did not work was the promo code was only valid for business accounts and your account was a personal account. As a gesture of goodwill, our team extended to validity for your account.
We appreciate your product suggestion for consolidating multiple categories of payments. At this time, we are not able to offer this feature due to compliance requirements with the card network schemes. We can certainly understand how this would provide for a more efficient checkout experience and have noted this should there be a change of policy.
We do hope you will consider giving us another chance to prove to you just how seamless our service is. Feel free to reach out to us via support@ipaymy.com if you have any further questions.
Very good experience with App…
My experience with this app especially their tech support was amazing. Vanessa was the support and she was prompt and very helpful in providing assistance. As a totally new user, she guided me through and was always available for questions! Kudos to her! She made me like the app a lot and would totally recommend to people
.
23 de novembro de 2022
Opinião espontânea
Resposta da ipaymy
Thank you so much Raiz for your kind words and review! We are happy to hear that you had an amazing experience with our team members.
We love to hear our customers' feedback, so please get in touch again in the future if you have anything more to share with us.
Great customer service n response from…
Great customer service n response from Vanessa. Keep it up!
14 de novembro de 2022
Resposta da ipaymy
Thank you so much for your 5* review! We really appreciate your kind feedback. Customer satisfaction is extremely important to us and we love supporting our customers.
Love it when the credit card can be used
11 de novembro de 2022
Resposta da ipaymy
Hi Tong Peow, thank you for your 5* review, and remember that your payments can also be cheaper if you refer your friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Highlighted a serious bug
Highlighted a serious bug, ipaymy’s staff response was ungrateful. Then another staff member came over the top with some lousy email that shows internally they don’t communicate.
Despite highlighting that as well, there was zero response. Very arrogant lack of service
15 de setembro de 2022
Resposta da ipaymy
Hi J.S, thank you for taking the time to write the review and feedback. We're sorry you had a bad experience and we appreciate you elevating your concerns. We always strive to provide a 5-star experience.
We understand you could not find your previously added card in your wallet. We recently did a technical system upgrade on our wallet feature. Since we do not store cardholder data you were required to re-add your card. Whilst this was not a bug, we can understand how it may have been a less than ideal user experience and we could have made the experience a lot better.
Regarding the email, our team member reached out as he noticed you made a separate draft payment and did not have a chance to complete it. We'll strive to do better as we always want to make sure our customers have a good experience with us.
Not all credit card accept IPAY as an transaction
Not all credit card accept IPAY as an transaction. I have experience with HSBC credit card and GRAB mastercard which do not honoured IPAY transaction as a sale transaction. Thus, neither cash back nor reward points were given. I was too lazy to write in to IPAY to refund the transaction fee for that two experiences. So I paid $29 transaction fee for nothing.
26 de outubro de 2022
Resposta da ipaymy
Thank you for your review and feedback. We recommend reviewing your card's latest terms and conditions and/or contacting your issuer to confirm.
If there are any associated points or rewards for 'online spend' transactions with your card, the allocation of these points or rewards is solely up to the discretion of your card issuer.
Awesome Customer Service
Vanessa from the iPayMy Support team delivered a service that really delighted me. My pay out due date was Monday but she expedited it to Thursday which was really helpful for our business. Paying International suppliers quickly is really beneficial to us.
13 de outubro de 2022
Resposta da ipaymy
Thank you for your 5* review and kind words Vivek! We love to hear from our loyal customers about their experiences and we are equally delighted to know that Vanessa had been a great help during your payment process.
Simply amazing!
Simply amazing!
Level of service provided by CSO and processing team is so rare to find! Very prompt and precise advise given.
Constant updates via email and wonderful follow up services so far. Hope that this level of customer service will be maintained throughout the payment schedules
Highly recommended financial service
28 de setembro de 2022
Resposta da ipaymy
Hi Shaun, thank you for your review and kind words! We are happy to hear that you had an amazing experience with our team members.
We love to hear our customers feedback, so please get in touch again in the future if you have anything more to share with us.
Ipay 1st time user
On the beginning of supplier setup, 1 supplier is not recognized by Ipay system and another issue is 1 promo code is not working based on the power point presentation that we received from our sourcing buyer after that Ipay admin give us another promo code that works well.
15 de setembro de 2022
Resposta da ipaymy
Hi Patrick, thank you for your review and feedback. Customer satisfaction is extremely important to us and we love supporting our customers. Please keep it coming so we can continue to do better.
Still learning the ropes
So far so good! The onboarding process was hassle-free and follow ups were prompt to clarify on various aspects of the payment procedure
13 de setembro de 2022
Resposta da ipaymy
Hi Shaun, thank you so much for your 5* review! We really appreciate your kind feedback. Customer satisfaction is extremely important to us and we love supporting our customers.
Manage Cash Flow, Earn Credit Card Points
The whole process was easy. I was able to manage my cash flow and earn some credit card points.
7 de setembro de 2022
Resposta da ipaymy
Thank you Kurt, for your feedback, it's great to hear that you had a positive experience getting started on ipaymy.
Don't forget that you can earn discounts on transaction fees by referring friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Very easy to set up with a friendly…
Very easy to set up with a friendly service!
6 de setembro de 2022
Resposta da ipaymy
We are really happy to hear that you had a great experience with both our product and our customer support expert!
Keep your feedback coming, and remember that you can earn excellent discounts if you refer your friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Review of Kelvin
Kelvin from Ipaymy was very approachable and personable. He was very helpful and did a good demo.
24 de agosto de 2022
Opinião espontânea
Resposta da ipaymy
Hi Weiping, thank you for your 5* review! We will be sure to let Kelvin know of your kind words and feedback. Don't forget that you can earn benefit with a discount on your next payment by referring friends to ipaymy.
Learn more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Great help and prompt reply from Kelvin…
Great help and prompt reply from Kelvin and Vanessa. Awesome👍🏻
24 de agosto de 2022
Opinião espontânea
Resposta da ipaymy
Hi Jinyu, thank you for your kind review! Awesome to hear you had an amazing experience with both Kelvin and Vanessa. Don't forget that you can enjoy a fantastic discount on your next payment by referring friends and favorite businesses to ipaymy.
Learn more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
it will be better if you onboard more…
it will be better if you onboard more suppliers and insurers
21 de agosto de 2022
Resposta da ipaymy
Hi Stanley, thank you for your review and feedback. We are able to make a payment to any active registered business that accepts payments by bank transfer. If you are unable to find the business registration number we are always happy to assist you in adding them. We ask our customers to provide the bank details to ensure the funds are going to the correct bank account for that particular invoice.
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