IQOS UK Opiniões 9309

Turquoise terea sticks very inconsistent with flavour, depending on manufacturing date, Some are great then some are awful! some even hurt your mouth & throat after a few.
At the point now after 6 year's first heets now terea I'm thinking about just moving on to Vapes.

IQOS is very environmentally friendly and does not produce too much smoke when used. good stuff

I had a very positive experience today with IQOS customer support. Agent Omar was extremely helpful, professional, and resolved my issues efficiently.

Explained I had a missing parcel and had been told by one of his colleagues that a replacement was being sent, but I had no tracking reference for the replacement. He said he understood the issue and would look into it. After much back and forth he came back to me to share the tracking reference and that the parcel would be delivered to my work address. Thanking him, I logged into Royal Mail to check the number and it's the reference for the missing parcel!! Waste of time.

Mehdi was understanding, helpful and communicated clearly

Bilal was extremely supportive and handled my order issue in a quick and professional manner.

Assisted quickly by Redouane.
Helpful & friendly, sorted everything 😊

Maria was very helpful and resolved my issues.

Thanks for the great customer support to Redouane!

Farouk at Customer Services was attentive & eager to ensure my issue was dealt with effectively & in a timely manner. He also followed up with a phone call the following day to ensure everything had gone smoothly. I was very impressed with this level of attention. Thank you kindly.

Jasmine was great!
I called for ordering a device and couple of packs. She provided me with the best possible offers.
Thank you Jasmine and IQOS team.

Saad was a great help, professional and prompt with my iqos one device replacement.

Omar was very helpful. The IQOS website was experiencing issues and he helped be with my order being completed fully.

I've had a great experience today with Iqos UK customer service, Agent Omar was really supportive and handled my issues professionally.

Jasmine was very helpful

'Customer Care' may often be a disappointment but when you meet BILAL, the word 'CARE' takes another meaning. You can feel Bilal's heart when he speaks to a customer. He handles every situation with a unique understanding. This gentleman set the bar very high to his peers. His professionalism feels personal, his communication skill is warm and hearty. He has great talents and skills and in my opinion, Bilal shouldn't be behind a desk answering phone calls, Bilal should be sited at IQOS Boardroom where his many talents can shine, be exposed and be used! Thank you Bilal and may you prosper in all your doings.

Made contact with customer services today due to not being able to view my account page. In the first instance I was met with an AI agent of which I’m not a fan. Thankfully after a few moments I was transferred to the lovely Redouane, Redouane solved my problem quickly, provided me with impeccable customer service throughout.

Sinceramente, muy decepcionada con este modelo, porque no dura nada el cigarrillo. Mi antiguo Iqos funciona por más de 5 minutos. Pensando que quizás estaba defectuoso procedí a un cambio y así he podido comprobar que efectivamente este nuevo modelo aguanta solo 3 minutos. Encima he tenido que aguantar la sorna de la llamada telefónica con la comercial que casi se ha reído cuando le he contado mi descontento por el tema de la poca durabilidad. Se lo he explicado: tan ridículo como suena, Yo cronometrando y contando caladas y me dice: 20 caladas? Eso es imposible! Le digo si pone en duda lo que le estoy diciendo y me dice que no, que el nuevo modelo está programado para 12 caladas o 5 minutos y que si me ha duraso menos es por la intensidad de mis caladas Seguramente. no me ha dado ningun tipo de solucion mas que probar de devolver el modelo en el estanco donde lo compré. Un timo total. No lo recomiendo para nada. Y el trato recibido con ella un cero.