Latiya was fantastic, she showed me the different models of heat sticks and helped me find my favourite colour. She let my friend sit and gave her water because she had tension headaches. AbdulAziz th... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I had a subscription which I updated and it only triggered once. Going on the website and trying to edit it triggers a chain of errors, not doable. I ordered manually yesterday, got billed, but I didn... Ver mais
A empresa respondeu
After 3 prior attempted resolutions finally Ms Daisy helped find a solution. The issue had been with Iqos IT systems where payment links were not being received. Finally ms Daisy sent to an alternat... Ver mais
A empresa respondeu
When the AI bot couldn't help, I was immediately transferred to a person. Maria, the person who helped went through everything and sorted the problem out, gave me all the information I needed and made... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre IQOS UK
Escrito pela empresa
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Informações de contacto
Reino Unido
- 0800 432 0000
- iqos.com/gb/en
4,4
Excelente
10 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Maria is great helper!
4 de agosto de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Sofia, thank you for taking the time in leaving us a feedback. We are very happy to read that you love your IQOS and that you are glad with our customer care team and the support they have provided to you so far. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review! Marion, IQOS Team
Nice and easy
Nice and easy, my question was answered. Maria was very polite and helpful
4 de agosto de 2026
Opinião espontânea
Resposta da IQOS UK
Hi, thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
The IQOS team are so supportive
The IQOS team are so supportive during your journey . Sakina advised me of offers and the iQOS club so that I can receive future offers . We discussed the product and she was extremely helpful .
4 de agosto de 2026
Opinião espontânea
Resposta da IQOS UK
Hi, we want to thank for your kind words and we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Order of new device
A very easy and helpful customer service agent.
A big thank you to Jason, who guided me through the ordering process, and assisted with all my questions. As usual, IQOS really stands out above the others, for quality, service and price.
4 de agosto de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Michael, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
super friendly efficient service
Daisy gave super friendly efficient service, very supportive and knowledgeable about products , happy customer 😀
4 de agosto de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Brian, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Very good customer service
Very good customer service. Had an issue that I created and Tina solved it for me very quickly.
3 de agosto de 2026
Opinião espontânea
Resposta da IQOS UK
Hi, Flavia.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
As member I really love the fast e…
As a member I really love the fast e genuine chat with the costume service! Really helpful! Great company
3 de agosto de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Aboadje, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best. Marion, IQOS Team
Tina has been very helpful and kind…
Tina has been very helpful and kind trying to deal with my delivery issue
1 de agosto de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Aurora, thank you so much for sharing your experience and for all the positive feedback.
It makes us very happy that you have sorted out a convenient solution for you with Tina.
Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best!
Marion, IQOS Team
Bilal was very courteous and understood…
Bilal was very courteous and understood my issue instantly and resolved the matter
31 de julho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Jamal, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Mario, IQOS Team
Resposta da IQOS UK
Hi, thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Excellent customer service and fast…
Excellent customer service from Ed and fast delivery of solutions. Thank you!
31 de julho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Ana, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
I had most amazing supporting customer…
I had most amazing supporting customer service expert Redouane.
30 de julho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Zane, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Resposta da IQOS UK
Hi Karen, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Jasmine was very helpful and explained…
Jasmine was very helpful and explained clear everything i needed.
30 de julho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Mihail, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Good throughout
Good throughout, swift and to the point, in there got the job done, no problem, thanks to ED
30 de julho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi, Mark.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
My experience and communication with…
My experience and communication with Redouane (Iqos Customer Services) was extremely productive and respectful. He rectified my issue in an extremely professional manner and in my opinion an asset to the company.
29 de julho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Jim, thank you so much for sharing your experience and for all the positive feedback. It makes us very happy that
you have sorted out a convenient solution for you with Redouane.
Indeed, we do strive in continuously improving our products and services in order to offer the best IQOS experience to our customers and we are glad that you are enjoying yours so far. We are always here to help, therefore, do not hesitate in getting back in touch with us if needed.
Once again, thank you and all the best!
Marion, IQOS Team
They have promised to deliver today
They have promised to deliver today, and after the bot transfer to Saad, all was well.
29 de julho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi, Bins.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Resposta da IQOS UK
Hi Hassen, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
L'appareil est très bien
L'appareil est très bien, mais le goût des bâtonnets terea n'a rien à voir avec les heets où ont pouvais avoir le goût du produit. La marque terea est fade. Quelques soit le la saveur que je choisis. Il faut absolument améliorer cela.
3 de julho de 2026
Opinião espontânea
Resposta da IQOS UK
Hello Nana,
We’re truly sorry to hear about your experience and understand how frustrating this must have been for you.
As this Trustpilot page is for IQOS UK, we unfortunately don’t have access to order details or systems for other countries. To ensure you receive the best possible support, we kindly invite you to contact the IQOS Customer Care team in France, who will be best equipped to assist you.
You can find their contact details on the official IQOS France website.
Thank you for taking the time to share your feedback.
Warm regards,
The IQOS UK Team
Great customer support
Tina from customer support team was very helpful and attentive. While my issue wasn’t resolved as expected, she offered a great alternative and we managed to reach a resolution.
28 de julho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi, Jonas.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.