I was not happy with product life circle- in my pocket charger magnet stopped working exactly after 1 year. But their customer support was perfect - manager Lily was able to solve the problem in the... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Hi there. I've stopped using Terea Amber and was left with a few packs I bought for my own stock. I am looking for an advise how to sell them ( for cheaper than normal of course) Unfortunately, I... Ver mais
I’ve been a loyal IQOS VEEV customer for a while and have bought many times in May and June, but I still haven’t received any delivery at all. I’m really upset and disappointed, especially because it... Ver mais
Great service, Mahdi is been really helpful with resolving issue with my ILUMA device. Been costumer of this company for more than 5 year now and they never let me down. Any time I have an issue... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre IQOS UK
Escrito pela empresa
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Informações de contacto
Reino Unido
- 0800 432 0000
- iqos.com/gb/en
4,4
Excelente
9 mil opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Farouk at Customer Services was…
Farouk at Customer Services was attentive & eager to ensure my issue was dealt with effectively & in a timely manner. He also followed up with a phone call the following day to ensure everything had gone smoothly. I was very impressed with this level of attention. Thank you kindly.
19 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Customer, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Jasmine was great!
Jasmine was great!
I called for ordering a device and couple of packs. She provided me with the best possible offers.
Thank you Jasmine and IQOS team.
18 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Mr Ali Reza Alizada, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Helpful
Saad was a great help, professional and prompt with my iqos one device replacement.
18 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Helena Jaafar, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Service is great
18 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Olga Eremenko, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Omar was very helpful
Omar was very helpful. The IQOS website was experiencing issues and he helped be with my order being completed fully.
17 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Cholo Escuincle, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
I've had a great experience today with…
I've had a great experience today with Iqos UK customer service, Agent Omar was really supportive and handled my issues professionally.
17 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Ahmed Salem, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Resposta da IQOS UK
Hi Jafar, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Customer 'Nightmare vs Care'
'Customer Care' may often be a disappointment but when you meet BILAL, the word 'CARE' takes another meaning. You can feel Bilal's heart when he speaks to a customer. He handles every situation with a unique understanding. This gentleman set the bar very high to his peers. His professionalism feels personal, his communication skill is warm and hearty. He has great talents and skills and in my opinion, Bilal shouldn't be behind a desk answering phone calls, Bilal should be sited at IQOS Boardroom where his many talents can shine, be exposed and be used! Thank you Bilal and may you prosper in all your doings.
15 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Madlen Acar, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Made contact with customer services…
Made contact with customer services today due to not being able to view my account page. In the first instance I was met with an AI agent of which I’m not a fan. Thankfully after a few moments I was transferred to the lovely Redouane, Redouane solved my problem quickly, provided me with impeccable customer service throughout.
16 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hello Terry, thank you for your review.
As part of our ongoing efforts to improve our customer experience, we would like to learn more about your feedback and provide you with the appropriate support.
We have contacted you privately via the email address linked to your Trustpilot account. Kindly check your inbox (and your spam/junk folder) for our message.
We hope to hear from you soon.
IQOS Team
very friendly and competent
16 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Ilenia, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Sinceramente un timo. No dura nada
Sinceramente, muy decepcionada con este modelo, porque no dura nada el cigarrillo. Mi antiguo Iqos funciona por más de 5 minutos. Pensando que quizás estaba defectuoso procedí a un cambio y así he podido comprobar que efectivamente este nuevo modelo aguanta solo 3 minutos. Encima he tenido que aguantar la sorna de la llamada telefónica con la comercial que casi se ha reído cuando le he contado mi descontento por el tema de la poca durabilidad. Se lo he explicado: tan ridículo como suena, Yo cronometrando y contando caladas y me dice: 20 caladas? Eso es imposible! Le digo si pone en duda lo que le estoy diciendo y me dice que no, que el nuevo modelo está programado para 12 caladas o 5 minutos y que si me ha duraso menos es por la intensidad de mis caladas Seguramente. no me ha dado ningun tipo de solucion mas que probar de devolver el modelo en el estanco donde lo compré. Un timo total. No lo recomiendo para nada. Y el trato recibido con ella un cero.
15 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Gemma,
Thank you for sharing your feedback, and we’re sorry to hear about the difficulties you’ve encountered.
As this page is for IQOS UK, we unfortunately don’t have access to systems or policies related or support processes in Spain. To ensure you receive the most accurate assistance, we kindly recommend reaching out to the IQOS Customer Care team in your country of residence.
You can find the contact details for IQOS Spaun on their official website.
We understand how frustrating this situation must be and hope the local team can help resolve it quickly for you.
Warm regards,
The IQOS UK Team
The tobacco sticks are fine but! UPDATED
The tobacco sticks are fine but the IQOS One was truly poor. It did not heat properly and thus the sticks couldn't perform as designed. If I borrowed my wife One it was good. I contacted customer service and was told how to reset it which I did. It worked fine for a couple of days and then failed again. Despite several reset the problem remained. Another chat with customer service was hopeless with them repeating the rest instruction. I suggested it wasn't fit for purpose but they ignored this so I currently have the tobacco sticks but nothing to smoke them with. Really disappointed and couldn't recommend purely due to terrible customer service
UPDATE, despite this site showing quick responses and despite me adding the details IQOS requested still not a peep from them and yes I have checked my spam box! I can be contacted via email or phone as you have both sets of information, very disappointing but judging by my previous experiences was to be expected.
Update 2, I'm not in Cyprus I'm in the uk and you should know that as everything i have ordered has been to my address IN THE UK! Try again, you are just making yourselves look even more foolish. PS Trust pilot did show me as in Cyprus for some reason i dont understand, I have changed that to the UK but you know that already from the info I provided as per your earlier request
14 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hello again,
Thank you for sharing your feedback, and we’re sorry to hear about the difficulties you’ve encountered.
As this page is for IQOS UK, we unfortunately don’t have access to systems or policies related or support processes in Cyprus. To ensure you receive the most accurate assistance, we kindly recommend reaching out to the IQOS Customer Care team in your country of residence.
You can find the contact details for IQOS Cyprus on their official website.
We understand how frustrating this situation must be and hope the local team can help resolve it quickly for you.
Warm regards,
The IQOS UK Team
5 star service
The customer service person [Bilal] was very polite, patient and assisted me with my issue.
15 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Denise McGowan, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Resposta da IQOS UK
Hi On-usa Pukdee, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Thank you Omar
Thank you Omar, you help me very much today. Have a nice day
15 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Alexandra Toma, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Iqos your a saviour
Iqos your a saviour, I’ve tried all types of stuff and couldn’t quit smoking till I met iqos now Im slowly giving up nicotine fully.
I spoke with Ahmed, very polite and professional he also gave me some advice really appreciate it.
14 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Huseyin Akbas, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Bilal was very helpful and resolved my…
Bilal was very helpful and resolved my issue with my order quickly and efficiently
14 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Jason, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Resposta da IQOS UK
Hi Kenneth Brown, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
Resposta da IQOS UK
Hi Giovanni Di Benedetto, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
IQOS customer service - Bilal was amazing
IQOS customer service representative Bilal helped me with a warranty order, and they exceeded my expectations with the support provided.
13 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Marco Ciervo, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
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