Refer a friend is a CON… I bought 2 Roomba 705s ( which are excellent), and a friend bought one on referral. I immediately received the £20 referral code. When it tried to use it, it isn’t accepted A... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Waste of money, mine barely cleans and when I complained about it malfunctioning after just a few months it took multiple attempts to force them to help me. They returned it “fixed” and it’s still doe... Ver mais
This company is a sham. Their product stopped working and they do absolutely nothing to accept responsibility for their product. And refund the money and organise a return of the product to them for a... Ver mais
The stars in this review are PURELY for 'PETE' at Customer Service, who was EXCELLENT. The only reason I didn't give him all 5 stars is that 'Burchin' was so incredibly UNhelpful! I had tech... Ver mais
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Designed with you and your unique home in mind, we're here to help. You and iRobot. Better Together. Learn more about iRobot cleaning robots here.
Informações de contacto
Crosby Drive 8, 01730, Bedford, Reino Unido
- irobot.co.uk
1,9
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267 opiniões
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Update.
Ik heb contact gehad met iRobot UK echter die mogen door ristricties niets doen in Nederland. Dus met andere woorden het antwoord van iRobot had totaal geen zin.
Ik was jarenlang een tevreden klant van iRobot en heb meerdere producten van ze gehad. Maar sinds de aankoop van de Roomba® Combo 10 Max is het vertrouwen volledig verdwenen.
Binnen de garantieperiode kreeg ik te maken met het welbekende contactenprobleem van dit model. De robot opgestuurd voor reparatie — en toen begon het wachten... meer dan 2 maanden zonder enige voortgang. Uiteindelijk heb ik ingestemd met een vervangend model, de Roomba Plus 505 Combo-Black, die nota bene €200 goedkoper was dan mijn oorspronkelijke aankoop.
Maar daar hield de ellende niet op:
Binnen 1 week draaide één dweilpad al niet meer.
Na contact kreeg ik een nieuwe robot, die binnen 14 dagen precies hetzelfde probleem had.
Weer contact gezocht, opnieuw een vervangend apparaat ontvangen (dit was op 4 juli 2025).
In minder dan een jaar dus al vier (!) robots gehad.
De laatste hield het nog geen twee maanden vol voordat er softwareproblemen optraden: de robot kon geen verbinding meer maken. Volgens iRobot zou dit komen doordat ik een Unifi-router gebruik — volgens hun klantenservice worden “zakelijke routers niet ondersteund”. Serieus? Een premiumproduct dat niet werkt met een veelgebruikte router?
Ook rechtstreeks verbonden met de Delta-router, maar hetzelfde probleem.
We zijn inmiddels in november 2025, en ik zit nog steeds met een defecte robot en nul oplossingen.
Kortom: van een merk waar ik jarenlang fan van was, is iRobot veranderd in een bedrijf dat klanten laat wachten, verantwoordelijkheid afschuift en producten levert die simpelweg niet betrouwbaar zijn.
Nooit meer iRobot.
4 de novembro de 2025
Opinião espontânea
Resposta da iRobot
Hello Rene, we appreciate you taking the time to leave a detailed review and sincerely apologize for the numerous issues you've experienced with your Roomba products. Your feedback matters greatly, and we understand how frustrating and disappointing these repeated problems and lengthy waits for resolution have been.
We are committed to resolving these issues to ensure you have a better experience moving forward. For additional support, please reach out to our iRobot UK Support Team. You can contact us via chat on the iRobot UK contact us page or by calling +44 141 403 0566. Our team is available Monday to Friday, from 9am to 7pm (UK Time).
Pleased with my 705C robot
Id long wanted a robot vacuum and decided to take the plunge when I saw irobot's latest Combo 705C on offer. It's been really great so far. The set up was easy and Im not that techy and it's cleaning the floors really well. Really happy
3 de novembro de 2025
Opinião espontânea
Resposta da iRobot
Hello Oli, thank you for sharing your experience! We're delighted to hear that you decided to try the iRobot Combo 705C and that it has been a great addition to your home. It's wonderful to know that the setup was easy and that it’s doing an excellent job cleaning your floors.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Great product
I thought I'd give this product a try as iRobot offered 30 days money back but love it so much, I wont be returning. I run my robot everyday and its makes such a huge difference and saves me loads of time.
3 de novembro de 2025
Opinião espontânea
Resposta da iRobot
Hello Sweeney, thank you for sharing your wonderful feedback! We're thrilled to hear that you love your iRobot and that it has made a significant difference in your daily routine, saving you a lot of time.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Makes my life a lot easier
The iRobot was delivered in just 2-3 days and ready to be used. The App is user-friendly and the registration process was simple and straightforward. The iRobot vacuum the house as a proper cleaning service was doing it!
1 de novembro de 2025
Resposta da iRobot
Hello Piera, thank you for sharing your positive review! We're delighted to hear that your iRobot was delivered quickly and that you found the app user-friendly and the registration process simple. It's great to know that your iRobot vacuum is performing so well, like a professional cleaning service!
If you need any assistance, we're here to help. Thank you for choosing iRobot!
iRobot’s Declining Quality and Support
My recent experience with iRobot has been deeply unsatisfactory. I sent my Braava floor-washing unit in for repair under warranty — it was less than a year old — and was initially told the issue wasn’t covered, despite prior confirmation from their own customer service that it was. After months of conflicting communication and delays, I was informed the unit couldn’t be repaired and was sent a replacement of a different model — one I would never have chosen.
The replacement performs poorly: it struggles to navigate, won’t connect to Wi-Fi, and its cleaning capability is subpar. After investing significant time and effort, I accepted the outcome out of sheer frustration.
It’s clear that both the quality of iRobot’s products and their customer service have declined markedly over the past 18 months. These machines are not inexpensive, and the current standards no longer justify the cost. I can no longer recommend iRobot — either their products or their support.
26 de junho de 2025
Resposta da iRobot
Hi Bernie, we’re truly sorry to hear about your experience. That’s not the level of support or performance we aim to provide. We’d like to make this right and help you get the most out of your product.
Please reach out to our team again via chat on the iRobot UK contact us page or by phone at +44 141 403 0566 with your case reference or order number, so we can review what happened and explore a solution. We appreciate your feedback, as it helps us improve both our products and our customer care.
Resposta da iRobot
Hello Mike, thank you for your positive feedback! We're thrilled to hear that you experienced fast delivery and found the product well-built, easy to set up, and use.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Irobot
We bought this as I now struggle with stability on occasions and it helps knowing the house is being kept clean.
29 de outubro de 2025
Resposta da iRobot
Hello Carol, thank you for sharing your experience! We're glad to hear that our product is helping you maintain a clean home and providing you with some ease.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Resposta da iRobot
Hello George, thank you for your feedback! We're delighted to hear that you find our latest model an improvement over your original iRobot.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Great Customer Service
Had a problem with my 11-month old Roomba, and after trying out a few troubleshooting steps the team at iRobot offered to send me out an upgraded model as a replacement. Problem solved - Happy Customer!
20 de outubro de 2025
Resposta da iRobot
Hello Barbara, thank you for sharing your experience! We're glad to hear that our team was able to promptly assist you with the issue and provide you with an upgraded model as a replacement.
Your satisfaction is our priority, and we're happy to have resolved the problem to your satisfaction. If you need any further assistance, we're here to help. Thank you for choosing iRobot!
the robot did a good job but it didn't…
the robot did a good job but it didn't get up all the dirt of the floor and it can't handle 3 dogs and I hat to wash the robot after it suked up puke and it Kant suck pee it got stuck on a sock and it keeps on getting stuck on cables and it teaks 1 h to clean my small cottage but some times it does the job
23 de outubro de 2025
Resposta da iRobot
Hello Bertie, thank you for your feedback. We’re glad to hear the robot does a good job at times. We apologize for the issues you've encountered, including the challenges with pet messes, getting stuck on objects, and the time it takes to clean.
Please contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566, Monday to Friday, 9am to 7pm (UK Time). We're here to help improve your experience.
I can’t remove it’s battery easily.
23 de outubro de 2025
Resposta da iRobot
Hello Neven, thank you for your feedback. We apologize for the difficulty you're experiencing with removing the battery. Your feedback is important to us, and we want to ensure your experience is smooth.
Please reach out to our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566, Monday to Friday, from 9am to 7pm (UK Time). We're here to assist you with this issue.
Quality product
9 de setembro de 2025
Resposta da iRobot
Hello Wotherspoon, thank you for your feedback! We're glad to hear that you are satisfied with our product. Three cheers for clean floors!
Love my Roomba
Love my Roomba it really saves a lot of time out of my cleaning schedule.
23 de outubro de 2025
Resposta da iRobot
Hello Debbi, thank you for sharing your feedback! We're delighted to hear that you love your Roomba and that it's saving you a lot of time in your cleaning schedule.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Resposta da iRobot
Hello, thank you for your positive review! We're pleased to hear that you found our customer service to be excellent and that any issues were addressed promptly.
We’re here to assist you if you need anything further. Thank you for choosing iRobot!
It has fallen down the stairs a few…
It has fallen down the stairs a few times so it is damaged but still working. I like the programme feature to vacuum different rooms.
30 de setembro de 2025
Resposta da iRobot
Hello LeeAnne, thank you for your feedback. We apologize for the issues your robot has faced, including falling down the stairs and sustaining damage. We are glad to hear you appreciate the program feature for vacuuming different rooms.
To resolve the current issues and prevent further damage, please contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566. Our team is available Monday to Friday, from 9am to 7pm (UK Time).
Robot robi co chce
Robot robi co chce! Przerywa sprzątanie albo włącza się wtedy gdy nie powinien. W ogóle mi się nie podoba bo jak utknie gdzieś to nie może się wydostać!
23 de outubro de 2025
Resposta da iRobot
Hello Aldonamer, thank you for your review. We apologize for the inconvenience caused by your robot's behavior, including interruptions during cleaning and getting stuck. Your feedback is valuable, and we are committed to resolving this.
Please contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566, Monday to Friday, 9am to 7pm (UK Time). We are here to help.
Brilliant and innovative.
23 de outubro de 2025
Resposta da iRobot
Hello Tabore, thank you for your positive feedback! We're delighted to hear that you are pleased with our product. Three cheers for clean floors!
Resposta da iRobot
Hello Polly, thank you for your brief yet wonderful feedback! We’re delighted to hear that you love your robot.
If you ever need assistance, we’re here to help. Thank you for choosing iRobot!
So far so good
I was worried as bought my Roomba 405 and then read some of these reviews. My experience has been good so far and Henry my robot is doing a great job.
20 de setembro de 2025
Opinião espontânea
Resposta da iRobot
Hello Stricker, thank you for sharing your experience! We're glad to hear that your concerns were alleviated and that your Roomba 405, affectionately named Henry, is doing a great job.
Your positive feedback is encouraging, and we’re here to support you should you need any assistance in the future. Thank you for choosing iRobot!
Very disappointed
The cleaner never worked, I emailed to advise via customer service. The instructions given were confusing and unhelpful. I gave up trying to get help and gave up on trying to getvthe silly useless vacuum working. I bought a Dyson instead
21 de outubro de 2024
Resposta da iRobot
Hi, we’re truly sorry to hear about your experience. That’s not the level of support or performance we aim to provide. We’d like to make this right and help you get the most out of your product.
Please reach out to our team again via chat on the iRobot UK contact us page or by phone at +44 141 403 0566 with your case reference or order number, so we can review what happened and explore a solution. We appreciate your feedback, as it helps us improve both our products and our customer care.
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