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Classificada 5 em 5 estrelas

Within a short time after I reached out to IRocker, Brittany replied with a funny engaging message that let me know she heard my concern and that she was asking superiors to find out how t... Ver mais

Classificada 5 em 5 estrelas

I placed an order for a replacement fin and unfortunately an incorrect item was sent. I reached out to the iRocker customer service team and received a response very quickly. They resolved the issue... Ver mais

Classificada 5 em 5 estrelas

I had an issue with my paddle on the 3rd time out, it wouldn't click together. Don't know why, maybe the glue melted causing the inner piece to move... but Brittany at customer support was able to mak... Ver mais

Classificada 1 em 5 estrelas

My wife and I bought inflatable boards 2 years ago as our wedding presents to ourselves. On the second summer of use one of the boards started leaking from a seam. Their warranty page specifically sta... Ver mais

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Escrito pela empresa

iROCKER is the premier outdoor sports and lifestyle brand specializing in inflatable paddle boards and floats. Founded in 2013 by co-founder and CEO Steve Elder, iROCKER began as a passion project with a vision to redefine the paddle board industry and build a strong, connected community on the water. Today, iROCKER has grown into one of the fastest-rising outdoor brands, with a portfolio that spans four categories: iROCKER, BLACKFIN, ULTRA™ and iLAND®. As the brand continues to evolve, iROCKER remains committed to delivering top-quality gear designed for both performance and play—whether you’re chasing adventure on a paddle board or unwinding on a float. With innovation, design, and functionality at the forefront, iROCKER’s mission is simple: create products people trust, love, and are proud to experience life on the water with. For more information, please visit https://www.irockersup.com/


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

5 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 60% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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4,4

Todas as opiniões

(4553)

76 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Amazing customer service!!!!

I would like to shoutout Lou for excellent customer service! Lou helped me troubleshoot an item and provided me with a great solution. Thank you for the swift responses and fantastic products!

7 de agosto de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

I did not receive the backpack that I…

I did not receive the backpack that I added to my order.

24 de julho de 2025
logótipo da iROCKER

Resposta da iROCKER

Hi Dana - we're sincerely sorry for the product missing in your order. Our customer experience team has reached out to to help quickly resolve this issue!
-Your iROCKER Team

Classificada 5 em 5 estrelas

Excellent customer support re: trouble shooting

Rapid shipping, great product. One missing fin in the box. Wrote a short email to them, got an immediate response from someone who was really on the ball, and within 12 hours the fin was being shipped to me. Excellent customer service and great recovery from a small error.

7 de agosto de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

First of all I love the products this…

First of all I love the products this is my third I rocker board and own many of the accessories. When my third board was delivered it was missing a fin. It did take several attempts for the company to respond. However once in touch they were outstanding. Not only did they send out a replacement they sent a great cooler for my trouble …. That is good customer service!!!

1 de agosto de 2025
Opinião espontânea
logótipo da iROCKER

Resposta da iROCKER

Hi James - Thank you so much for your patience — we know peak season can mean higher volumes, and we truly appreciate you hanging in there with us. We’re so glad to hear you’re loving your iROCKER boards and accessories, and that our team was able to make things right quickly once connected. Enjoy your new fin (and the cooler!) — we can’t wait to see where your next adventure takes you.

Classificada 5 em 5 estrelas

Brittany was amazing!

Brittany was amazing! She helped me figure out which SUP I wanted, and then was able to guide me through the delivery process and other questions I had, over multiple emails. She went above and beyond to make sure I had a good shopping experience with my hard board, and made me feel like part of the iRocker family. I highly recommend Brittany, and iRocker in general, for anyone who wants a quality product and outstanding service.

1 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Brittany was extremely helpful!

Working with Brittany was extremely helpful. I have two SUPs that were damaged (blown downstream during storm) and she provided me with many options for repairs. She was thorough and timely with her responses.

6 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Supplies and a gift

Received my two coolers and back up electric pump with the battery pack. Love the coolers, I have one for a gift for a fellow paddleboarder. Can't wait to use the battery pack.
Love my iROCKER SUP!

28 de julho de 2025
Classificada 5 em 5 estrelas

They made it right

We received our order quickly but, unfortunately, they sent the item in the wrong color. I notified them and they responded quickly and remedied the matter better than expected. The customer service was top notch!

29 de julho de 2025
Classificada 5 em 5 estrelas

IRocker replacement bag

Rocker always has good sales going on. I bought my new SUP bag because I needed a new one and I was able to get a really good one on sale. The purchase was easy. They shipped item quickly and I received it within a week. Great customer service.

28 de julho de 2025
Classificada 4 em 5 estrelas

Stand by their product, but difficult to communicate with

One of the reasons I decided to purchase from iRocker was their customer service reviews. Unfortunately my box came damaged and it resulted in cleaner spilling all over the contents. Fortunately I was able to secure replacement of the ruined products after sharing pictures of the damage. My only complaint is there was no way for me to call customer service to report the damage, and needing to wait for email communications has really delayed the process of getting a replacement. I’m currently on day 5 of emails, waiting for confirmation that my replacement will be fulfilled and shipped.

3 de agosto de 2025
Opinião espontânea
logótipo da iROCKER

Resposta da iROCKER

Hi Kasey - thank you for providing your feedback! For future questions and communication, we do have our phone lines open 9am - 5pm EST (excluding holidays) at 866-985-8367. We hope you receive your replacement products asap!

Classificada 5 em 5 estrelas

I rocker awesome customer experience

I purchased the cruiser for my very first board and I love it. There was a delay in receiving the paddle because the warehouse in Canada was out of inventory but once I received it I hit the water and loved the experience. My electric pump was stopping at 11 or 12 psi so I reached out to the company and they responded immediately and completed the warranty on my behalf and I am now waiting for my new pump to arrive. Even though there were a few hiccups along the way I would still choose irocker 100 percent because of the quality of the board and the customer service experience.

3 de agosto de 2025
Opinião espontânea
logótipo da iROCKER

Resposta da iROCKER

Hi Julie - Thank you so much for sharing your experience! We’re thrilled to hear that you’re loving your Cruiser as your very first board—what an awesome way to start your paddle journey! We're sorry to hear about the initial delays and pump issue, but we're glad our team could step in quickly and help make it right. Your patience means a lot, and we’re grateful to have you in the iROCKER community. Here’s to many more adventures on the water!
-Your iROCKER Team

Classificada 5 em 5 estrelas

Awesome SUP!!!

Amazing SUP! (iRocker All Around 11 ft 7.0) Super stable on the water; the deck is very comfy on the feet when standing; extra bungee cords on front and back are great for gear; the plethora of handles makes carrying and moving the SUP so easy. Make sure you have it inflated to the correct PSI; since my package came with the electric pump, you just set the desired PSI and the pump shuts off once the board is at that PSI. (Electric pump is so worth it!!) I had some questions regarding the warranty, and I received an email response pretty quickly. The YouTube videos from iRocker are also super helpful.

4 de julho de 2025
logótipo da iROCKER

Resposta da iROCKER

Hi LF - Thank you for the awesome review! We’re so glad to hear you’re loving your All Around 11' and finding it stable, comfy, and easy to carry—exactly what we designed it for! And we couldn’t agree more… the electric pump is a total game changer. We’re also happy to hear our team and YouTube videos were helpful along the way. Wishing you endless good times on the water!

Classificada 5 em 5 estrelas

The iLand floats give us the perfect…

The iLand floats give us the perfect relaxing day on the water with our pups! It's so much fun lounging on the chairs with a cool drink and watching our pups enjoy playing in the water on the iLand without us having to worry about anything. Would 10/10 recommend for anyone with pups, a family, or even just a nice chill day on the water with no worries. Such a fun and relaxing time on the water!

1 de agosto de 2025
Opinião espontânea
logótipo da iROCKER

Resposta da iROCKER

Hi Dorothy - We LOVE this! It makes us so happy to hear your iLAND float has become the perfect spot for you and your pups to kick back and enjoy the water. Sounds like the dream day cool drinks, happy dogs, and total relaxation. Thanks so much for the 10/10 recommendation! Here’s to many more worry-free float days ahead!

Classificada 2 em 5 estrelas

Less than a month since received

Less than a month since received, only been on the water twice, and the surface you stand on is peeling. I keep the board in a garage while not in use.
I love my inflatable, but the hardboard is lacking quality.

30 de junho de 2025
logótipo da iROCKER

Resposta da iROCKER

Hi Belinda - Thanks for your feedback, and we’re sorry to hear about the peeling. That’s not what we want for you! We will have our customer service team reach out so we can help resolve this. We appreciate you being part of the iROCKER community and want to make it right.

Classificada 5 em 5 estrelas

Everything has been great…

Everything has been great…. The only suggestion I have is to warn the consumer that the air pump makes a loud noise when the gage arrives to 1 psi. That loud noise and the fact that the board LOOKS inflated made me think the inflating was done, which it wasn’t.

3 de julho de 2025
Classificada 5 em 5 estrelas

Great products and really helpful service

I had an issue with an order and Kyra was able to resolve things and the overall customer service was great! I absolutely love my paddle board and the products I have from them and would definitely buy again!

21 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

We've Been LOVING the iLAND Float Series

We can’t say enough good things about the iLAND Float Series by iROCKER! From the moment we unboxed it, the setup was quick and effortless - it seriously couldn’t have been easier. Once we were out on the water, it felt like our own private oasis. Boaters and beachgoers kept stopping to admire it - we definitely felt like the envy of the water! It’s super comfortable, incredibly sturdy, and perfect for relaxing or hanging out with friends and family. Spending our weekends on the float has become one of our favorite Florida traditions.

1 de junho de 2025
Opinião espontânea

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