Trooper Beer EU Opiniões 

J'ai dû attendre plus d'un an et changer un article pour être livré.

Everything went smoothly. Great-tasting products.

osto ja tilaus helppoa. Mutta ei tullut mitään tietoa seurantakoodi. Mutta tuli kuitenkin perille.

Everything fine! Beer tastes great!

Buongiorno
È un azienda che lavora bene
Considero i suoi prodotti molto buoni
Cordiali saluti

RUDE CUSTOMER SERVICE – AVOID THIS SHOP! ❌

Iordered the Iron Maiden Rum on May 26th (Order #36878) as a birthday gift. They took my money instantly (45.91 EUR) and put me through a 4-month nightmare of continuous lies and fake delivery windows.

In June, agent Fin promised my order was an "absolute priority." In August, agent Mark explicitly lied in writing that three pallets were arriving and that my order would "definitely ship within three weeks." None of it was true, and the birthday passed with zero progress.

When I finally challenged them on these broken promises in September, agent Mark responded with shocking rudeness and unilaterally canceled my order out of spite, completely ignoring my explicit request to keep it active. They held my money for 4 months based on fake logistics updates and then canceled my order because they couldn't handle being held accountable.

Looking at other reviews, this shop has an abysmal 2.2 rating for a reason. Many customers complain about the exact same delivery lies, and some even reported receiving EXPIRED products!

This is an unprofessional and deceptive operation. I have already filed an official complaint with the European Consumer Centre (ECC-Net) and initiated a chargeback through Revolut. Save your nerves and money, buy somewhere else!

EDIT (Response to the merchant's lies):The merchant is now openly lying in their reply to save face. I have full email proofs showing that I never "verbally abused" anyone. Asking why an order is 4 months late after being promised a 3-week strict delivery window is NOT abuse—it is demanding basic customer rights. They unilaterally canceled my order simply out of spite because I called out their broken promises. I have already submitted the entire email history to the European Consumer Centre (ECC-Net) and Revolut. Do not let their polite public replies fool you; their actual customer service is a nightmare.

Produit arrivé bien emballé et en bon état, par contre délai de préparation et de livraison trop long (25 jours)

Good stuff!
Fast shipping!
Easy to pay!

Bon produit , pour l'instant jamais déçu ! mais des fois les délais de disponibilité sont pas toujours a jour ! produits marqué comme disponible puis commander on vous informe qu'il y a un délai ... !!

Product is good. But shipment took long. I thought it was improved, but doesn’t seamed to be.

Ma première commande à mis plus de 6 mois à arriver ! Et encore, il a fallu que je demande un remplacement pour un produit car ils ne savaient pas quand ils pourraient l'avoir (alors qu'il était en stock au moment de la commande bien sûr). Rien n'est en stock sur le site, si vous commandez vous ne savez pas quand vous recevrez votre commande, ni même si elle arrivera tout simplement. À fuir malheureusement !

I placed my order on May 15. I paid for it, and the order was accepted for processing.

Around May 31, I started wondering what was happening, so I contacted customer support because I needed the order to arrive by June 23. I was brushed off with what seemed like a ChatGPT-generated response.

I contacted them again on June 16 and was told that my order would be shipped within a few days. When it wasn't, I wrote again. Once more, I received what appeared to be a ChatGPT-generated reply, saying that I could cancel my order at any time and promising that someone from the order fulfillment department would contact me. Nobody ever did.

I contacted them several more times throughout July, and I kept receiving ChatGPT-style responses. Not a single human ever spoke to me.

They then updated their website, stating that orders would be shipped on July 31, so I waited. On August 1, I received another message saying that my order would be shipped as soon as possible, that my inquiry had been forwarded to the fulfillment department, and that someone would contact me.

At that point, I had completely run out of patience. Since May 16, nobody had ever told me that I would have to wait this long. Every single time, I was assured that my order would be shipped within a few days.

I canceled my order and am now waiting for my refund. Hopefully, they will at least be honest when it comes to returning my money.
Update: On the same day I posted my review, the company replied, saying that my review was unfair because they had always responded to my messages promptly and politely. They processed the refund using the method I had requested. The money arrived two days later, so I can say that, in this respect, the company handled the situation well. It's just a pity that the exchange rate had changed, so I ended up receiving less money back.

Acquistato, pagato, mai spedito, ad oggi nessun rimborso, rispondono alle email in modo assolutamente non professionale scaricando la colpa su produttore, corriere e addirittura acquirente.

Evitare e denunciare!

I placed an order on June 3, when all the products were clearly marked as in stock. Today, July 13, I still haven't received my order.

Despite several requests for updates, I have received no meaningful response from customer support. In fact, there doesn't seem to be any real customer service at all—only a basic AI chatbot that provides generic delivery estimates based on your country and eventually directs you to an email address. Unfortunately, emails go unanswered.

Advertising products as "in stock" while failing to deliver them for more than five weeks, combined with virtually non-existent customer support, is simply unacceptable.

If you're considering ordering from this company, do yourself a favor and look elsewhere. Until they improve their customer service and actually deliver what they promise, I cannot recommend them.

NE JAMAIS COMMANDER CHEZ EUX!
J'ai commandé avec les produits en stock.
Puis j'ai patienté et à chaque contact c'est une IA qui répond par mail jour et nuit.
Le report d'envoi se fait régulièrement.
Heureusement que j'avais payé avec PayPal.

Rhum IRON MAIDEN commandé en avril. Toujours rien reçu. Quand on envoie un mail, on reçoit une réponse générée par l'IA. Arnaque totale. A éviter.

What an absolute nightmare... what a disgrace for the Iron Maiden brand...

No proactive order updates, vague excuses for delays, AI customer service, endless delays of order processing. It needed me to raise a PayPal claim to finally talk to a real person, who in the end did not help nor listen to me. I asked for cancel & refund, but the products were sent to me anyway. The beer turned out to have passed the 'Best Before Date' and the labels on the wine bottles seemed like misprints. One of the production numbers on these labels had even been black out with a marker!

I asked for an explanation; none given. All they said was "The beer should not have left our warehouse". But on TrustPilot I read similar cases like mine from months before. Universal Marketing EU is absolutely willingly sending expired products, ignoring emails, and misleading customers with incorrect information on the website. And when you object, they start threatening you and start being aggressive.

PayPal ruled in my favor. Now Universal Marketing EU is threatening me with legal actions for keeping the products which I would happily have returned if they had been willing to listen to me and had paid for it but all the time they sticked to their unlawful return policy, claiming I should pay the return costs. EU law states that, in cases like this, vendor is obliged to pay return costs but Universal Marketing EU won't do that.

If you do order at Universal Marketing EU, please be aware of what you're getting into. I wished I'd read all the messages on TrustPilot before I placed my order. It took me a lot of frustration and hours of writing emails, but in the end justice prevailed. I wish I'd never placed my order (#35529). What a waste of time.

Please be aware of the fact that you can, in case of issues, always report to the Austrian authorities called AGES and Bezirkshauptmannschafft. You can also report to the official Iron Maiden traders in the UK.

Better think twice before ordering.

Assolutamente PESSIMI.
Ho acquistato pe run totale non indifferente a dicembre 2025.
Ad oggi, 21 maggio 2026 ancora non ho ricevuto nulla, l'ordine risulta ancora in fase di preparazione e nessuno si degna di rispondere alle email dove viene, giustamente, richiesto indietro l'ammontare dell'importo.

J ai passe ma commande le 4 novembre 2025 pour un montant de 150 euros pour un anniversaire la commande n a jamais été livré malgré plusieurs mail envoyé il y a toujours un problème pour retarder l expédition dans un mail on me dit qu il faut que je le détende et su ils ont besoin de vacances tout comme loi et que je devrais comprendre. malgré mes relances je n ai toujours pas reçu ma commande et je n ai pas été remboursé, j ai payé par cb. Entreprise mal honnête si c est une entreprise. Éviter de passer commande même si vous êtes fan iron maiden car vous n aurez jamais votre commande