Iron Mountain Opiniões 156

Zero stars if I could. Iron Mountain is the worst company for communication. since JULY 2024 I have tried to get an issue resolved with them and I am still sending regular chaser emails as the issue is still not resolved. I have tried emails and telephone calls still nothing, I get a told my query will get passed on to the relevant team and nothing. I am literally at a dead end.

Will send you bills that you do not owe. Will add improper charges to bills that you do not owe. Good luck trying to reach someone who is helpful. Took a complaint with the BBB before they admitted (I have it in writing) that what they were doing was incorrect. I'd find another company.

If I could give this company zero stars, I would. Absolutely awful to deal with. The moment you send them your records, the charges start piling up—fees for retrieving your own documents, for storing them, for trying to shred them, and even for closing the account. Everything is made painfully manual, slow, and expensive. It felt like they designed the whole system just to trap people.

I deeply regret ever working with them. AVOID at all costs. You’re better off renting a simple storage unit, going digital, or just keeping your records at home.
Thankfully, I found real support from the name in my profile picture when things got out of hand. Quiet, efficient, and they actually helped.

If I can give this company zero star I would. Awful company to work with. Once you send your records to them, they charge for EVERYTHING. They will charge you for retrieving your own document, for storing your document, for trying to shred your document, or even try to get your document back and close the account. You have to go through a painfully manually and complex process to get rid of them and they really make you PAY. I regret ever dealing with this company, ever. AVOID at all costs and just rent a storage unit and store anything in your own home. Or just go digital.

Used to be a great company, easy to work with. Now they are one of the worst pay whatever any other company charges and you will still save money in time lost. Sales happens fast but once you sign the contract you are left to figure it out. They do not communicate, miss every deadline. If you need to contact support good luck, it overseas and they do not know anything but a handful of canned answers to get you off the phone. If you count the hours of time on the phone trying to figure out what's happening they are the most expensive option.

Awful service - Takes weeks to proceed with a collection, they take hardware that is not listed on the collection while refusing hardware they don't want to collect even when on the list provided. This cost 200gbp to return a laptop that was not on the list. They are organised in multiple teams that don't really function. avoid.

Customer service is terrible. Obviously outsourced offshore personnel. Poor communication skills, no one follows up. They change case#'s repeatedly so nobody can follow prior requests for service. They never miss a billing though.

Negative 5 stars. These guys are nearly a criminal enterprise. They suck you in with pretty good prices and then once they have all your records, they jack the prices up by like 40% per year, every year. It's obscene. And the penalties/costs for withdrawing records and moving them elsewhere are huge. Oh, and service is terrible. And watch your bills and your bank account, because they'll double charge you and not correct it unless you call them on it. Dealing with them is constantly enraging.

The job it self is cool but when you walk in a work place and have to listen to gossip all day and employees trying to bully you because your new and still learning that’s a no no and when you address the issue they let you go ,I wouldn’t want to work for the company but I do feel the executives need to no,the manager even heard the employee say f her and did nothing meanwhile if you speak up you get fired.

Horrible, absolutely horrible. There is so much time that I spent wasted on trying to get answers from customer service, who seemed to not know anything about their own company policies. I was misquoted for retrieving my boxes TWICE in the process. Overall, this is a completely unprofessional company with employees that fail miserably at helping you do anything. 0/10 star. would never recommend to anyone

I don’t recommend them storing file boxes. To store about 140 boxes cost about $900. I finally bit the bullet and pulled my boxes out which costed about $5,000

If I could give Iron Mountain a rating 1 Star is too high. This is the most unethical company I have ever dealt with in my 43 year career. They promised one price and every month, the price was double. Customer service is off shore. No help at all. I had to pay over $1000 to end with early termination. DO NOT EVER DO BUSINESS WITH THIS COMPANY! BEWARE!!!

Awful customer service with constant billing issues. Prices increase and they add new charges for services / fees throughout the year without an ability to get out of the contract. I’ve had to request a refund or credit for almost every pickup in 2024. Missed pickups are frequent, refunds take over 60 days despite their 30-day payment terms. The automatic contract renewal without any courtesy warning to customers is highly unprofessional and feels like a tactic to trap customers rather than retain them through excellent service. Their downtown Toronto- Friday-ONLY pickup schedule is unreliable. This company is untrustworthy, and I strongly advise against using their service. DO NOT SIGN A CONTRACT.

We signed on with Iron Mountain in 2022 and they have been awful to deal with ever since. Whenever you have a simple question or if a problem crops up, you get passed around from rep to rep to rep, all of whom are NOT in the U.S. and are difficult to understand. They supposedly record what you're calling about but you must recount the problem each and every time with no resolution in site. You can even send your matter to them in a detailed message and no action is EVER taken to make the situation right. I may sound vague in this but it's because the issues we've had with IM started ever since we signed the agreement. The sales people who get you to sign on the dotted line disappear afterwards and cannot be reached. I've experienced nothing but frustration with this company and would NEVER recommend them. Oh, and they up their fees without letting you know beforehand even though the agreement states they must send written notification 45 days in advance. I will rent a storage locker somewhere before working with them ever again. Iron Mountain is AWFUL!

In 10 years of being in supply chain, this is the worst company I have ever dealt with. Period. DO NOT SIGN A CONTRACT WITH THEM!!! It will be used to hold you hostage for all long as they possible can. My company has to pay 100's of thousand of dollars to extricate ourselves from our contract. This seem to be the only way they know how to make money. Besides this, the customer service is basically non-existent.

I honestly cannot say enough bad things about this company and would give negative 5 stars if that was possible.

If I could give a negative value to the stars I would. They charge exorbitant fees, duplicates fees and late charges on invoices still in dispute. They are high pressured sale people who try to leverage your potential future business with them to determine whether to be more reasonable on surprise invoices…spoil alert. They still will justify overlapping fees and ridiculous costs that are easily 5x that of their competitors. Terrible and smug customer service, purposeful delays to projects to extend the storage fees and extract every cent they possibly can get from clients. Terrible terrible company. They used to have a good reputation.

The worst customer service imaginable!! Rarely can talk to the same person. Raise rates without notice or justification. I will never ever ever use this company again. After reading these reviews, its interesting to see that my opinion is shared by almost everyone.

We have Iron Mountain shares which we received as a result of a deal with an Australian company in which we had shares. We receive useless US dividend cheques which our bank says will cost more to process than the cheques are worth. We’ve written to Iron Mountain in the US several times asking them to pay directly into our Aussie bank account. They won’t do it and keep sending the useless US cheques which we can’t bank or cash. Now I’ve read all the negative reviews on here about this company I understand why they don’t do anything to help people.

I always thought that Iron Mountain is a reputable company with professional team to manage their clients but I was wrong. First of all, they increased my backup tape storage fee to an additional 20%. When I expressed my concern to my Account Manager, he is not even motivated to propose me a solution to reduce cost. Ultimately, I had to come up with my own solution.

Secondly, when I decided to terminate their service with a 60 days notice period, my service was permaturely terminated within the 60 days notice period and the explanation from Iron Mountain Singapore was that in order to prevent having any gap in the final invoicing and to ensure we will make the final payment, they decided to terminate my service.

In my understanding, when a notice period is being served, the full service will still be rendered to the customer. Their explanation is entirely new to me.

My company has been using their services for more than 10 years and have never been late on payment and yet this is how Iron Mountain Singapore treated their long time customer. It is a relief that my company is switching to another service provider instead. I will not hesitate to move out our company's other account with Iron Mountain once the contractual period is up.

No one answering or fixing issues. I have done multiple chats to have my login changed from Standard access to Administration Access & all I keep being told is that it was sent to our team & they will reach out. No one has reached out. The employees in the chats are very nice but can't help get anything done. My bosses email address for access was also incorrect & still nothing on that. I have told each person on the multiple chats how I really need both of these taken care of ASAP & still have not received anything from anyone in the company. Last time this happened I received an email that they tried to contact me multiple times, but I never responded which is also absolutely not true. How can anything get done when no one responds. This is very disappointing.