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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I am extremely disappointed with the service from Isaac’s Treasures. I sent a formal cancellation request BEFORE my order was dispatched. This request was completely ignored, and the item was sent a... Ver mais

Classificada 5 em 5 estrelas

Ich bin super zufrieden! Die Auswahl an Produkten im Online-Shop ist großartig und der Bestellvorgang ist übersichtlich und einfach! Man hat diverse Zahlungsmöglichkeiten und selbst der Versand nach... Ver mais

Classificada 5 em 5 estrelas

I’m so glad I stumbled upon isaac’s treasures because it has a great selection of wooden/open ended/educational toys. The owner also is very accommodating always willing to assist. A bonus is that the... Ver mais

Classificada 5 em 5 estrelas

This just needed a little more communication than existed. But we are happy with reply from company and re visit star rating now . 4 working days of communication issues but past that now and... Ver mais

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4,1

Bom

TrustScore: 4 em 5

283 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 57% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Ignored cancellation and attempting to charge unlawful fees

I am extremely disappointed with the service from Isaac’s Treasures. I sent a formal cancellation request BEFORE my order was dispatched. This request was completely ignored, and the item was sent anyway. I have since sent further communication via various routes which have also been ignored.
I have today refused delivery of the parcel via Royal Mail so it is returned to sender.
Furthermore, I have noted in your terms that you attempt to charge a £5 fee for cancellations. Please be aware that under the Consumer Contracts Regulations 2013, it is unlawful to impose any fees or penalties for exercising a right to cancel. I am entitled to a FULL refund. I will have to raise a dispute with Clearpay if my messages continue to be ignored.

15 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible

Order never delivered and the response from the business was genuinely shocking. I was spoken to rudely, blamed, and money was withheld.

I’m escalating this to Trading Standards. The tone and handling left me anxious and unsettled. Reading other reviews, this seems to be a pattern. Avoid.

21 de janeiro de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Bei defektem Artikel wird man ignoriert

Ich habe schon mehrfach dort bestellt und war immer zufrieden.
Jetzt war allerdings ein Artikel trotz originaler Verpackung beschädigt, keine Ahnung, wie das passieren konnte.
Ich habe mich mit Beweisfoto an die angegebene Mailadresse gewandt und habe jetzt seit über eine Woche keine Antwort erhalten.
Das heißt ich bleibe jetzt einfach auf dem defekten Artikel sitzen.

11 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Really impressed

I’m really impressed with the service — my order arrived incredibly fast and everything was exactly as described. The selection of toys is amazing, with options for all ages and great quality throughout. I’ll definitely be shopping here again. Highly recommend!

31 de agosto de 2025
Classificada 5 em 5 estrelas

Amazing

This company is so great! They have a wide variety of toy brands available to choose from on their website. I have always had an amazing experience with their fast and reliable delivery. All products are such good quality I will purchase again and again!

9 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Toy shop heaven

Super easy website to navigate, the selection is unmatched! So many amazing brands all in one place. Donna is very helpful with orders too 100/10
Definitely recommend

9 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

So so good!!

A great site, easy to order, fast delivery, and perfect communication. I can recommend it and would order there again anytime. :D

5 de setembro de 2025
logótipo da isaacstreasures.com

Resposta da isaacstreasures.com

Thank you so much for taking the time to review our store. I’m so glad you’re happy with your purchase !

Classificada 5 em 5 estrelas

Ich bin super zufrieden!

Ich bin super zufrieden!
Die Auswahl an Produkten im Online-Shop ist großartig und der Bestellvorgang ist übersichtlich und einfach! Man hat diverse Zahlungsmöglichkeiten und selbst der Versand nach Deutschland klappt hervorragend! Über den Status/Versand seiner Bestellung wird man außerdem sehr gut informiert! 👍

5 de setembro de 2025
Classificada 2 em 5 estrelas

We had to pay shipping when UPS arrived…

We had to pay shipping when UPS arrived after already paying shipping and handling.

4 de setembro de 2025
logótipo da isaacstreasures.com

Resposta da isaacstreasures.com

Hi you don’t pay anymore shipping, you may have been charged duties which is the VAT at the border as we remove it at checkout for international sales. It won’t be shipping. Unfortunately everyone has to pay VAT and there is info on this on our website and your own government website. This is set by them so it’s a little unfair giving a poor review for us as it’s nothing to do with us I’m afraid, if you had contacted me before leaving this it could have been explained .

Classificada 5 em 5 estrelas

I am very happy with the service

I am very happy with the service. I have bought products in this website several times and they have responded very well. The only thing I regret is the Brexit that supposes a barrer in the free trade of products, but this is not a responsibility of the shop (I buy from Spain) . I trust the shop’s website and the client service: l’m very satisfied indeed!!

27 de agosto de 2025
logótipo da isaacstreasures.com

Resposta da isaacstreasures.com

Thank you so much for taking the time to review our store. I’m so glad you’re happy with your purchase !

Classificada 1 em 5 estrelas

Poor customer service

I ordered many items from this shop. Unfortunately, the wrong item was sent. When I contacted the seller, I was told that the correct item would only be shipped after I returned the incorrect one. Even though the mistake was not mine, I was required to wait until the return was received before getting what I paid for.

I do not feel this situation was handled fairly as I was waiting for this item to go with the other items I’d purchased for a gift .

There policy ( which is incorrect) left me feeling as though I wasn’t trusted, and the shop owner’s responses came across as unsympathetic and rude, I found the whole experience disappointing.

I ultimately decided to keep the incorrect item simply to avoid the stress of further back-and-forth.

10 de setembro de 2025
logótipo da isaacstreasures.com

Resposta da isaacstreasures.com

Hi you was sent a returns label within a day of the query to return the item, as I stated many times I didn’t need the item back just the confirmation it was on its way. I chased a few times and still you hadn’t sent it back even though you needed the correct item for the Friday. I upgraded to first class and waited for you to drop so I could get it to you but you didn’t seem to have any intention of returning which I couldn’t do anything about. Our policy didn’t hold up getting the item to you for the day you needed it, you just needed to send back the item which you initially agreed to do!

Classificada 1 em 5 estrelas

Poor quality plastic tube

Poor quality plastic tube, all the screws came loose in a paper bag with 6 missing

1 de setembro de 2025
logótipo da isaacstreasures.com

Resposta da isaacstreasures.com

Hi if you had contacted us this could have been resolved and anything missing would have been sent out straight the way. The plastic tubes are ones we have been using for years on this best selling item so without the detail I’m unclear what the issue is. Please give small businesses the chance to resolve before leaving a poor review we deserve that at least!

Classificada 5 em 5 estrelas

Delivery was quick

Delivery was quick, quality of the product is fantastic.

28 de agosto de 2025
logótipo da isaacstreasures.com

Resposta da isaacstreasures.com

Thank you so much for taking the time to review our store. I’m so glad you’re happy with your purchase !

Classificada 5 em 5 estrelas

The best you'll find!!

The buckets, funnies, in fact everything in this set is just gorgeous. The different coloured plastics are so attractive. My granddaughter spends ages and ages playing with these pouring from one vessel to another. I haven't seen anything to match this lovely set.

25 de agosto de 2025
logótipo da isaacstreasures.com

Resposta da isaacstreasures.com

Thank you so much for taking the time to review our best selling water wall we love it too !

Classificada 5 em 5 estrelas

Thank you

Thank you, so happy with my doll, I love the service from your store!
—Bonnie

4 de agosto de 2025
logótipo da isaacstreasures.com

Resposta da isaacstreasures.com

Thank you so much for taking the time to review our store. I’m so glad you’re happy with your purchase !

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