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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I am extremely disappointed with the service from Isaac’s Treasures. I sent a formal cancellation request BEFORE my order was dispatched. This request was completely ignored, and the item was sent a... Ver mais

Classificada 5 em 5 estrelas

Ich bin super zufrieden! Die Auswahl an Produkten im Online-Shop ist großartig und der Bestellvorgang ist übersichtlich und einfach! Man hat diverse Zahlungsmöglichkeiten und selbst der Versand nach... Ver mais

Classificada 5 em 5 estrelas

I’m so glad I stumbled upon isaac’s treasures because it has a great selection of wooden/open ended/educational toys. The owner also is very accommodating always willing to assist. A bonus is that the... Ver mais

Classificada 5 em 5 estrelas

This just needed a little more communication than existed. But we are happy with reply from company and re visit star rating now . 4 working days of communication issues but past that now and... Ver mais

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4,1

Bom

TrustScore: 4 em 5

283 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 57% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Worst seller I have encountered

I made an order, recieved the items. I wanted to return one item, a ball run around £71. She refused. Around 45 emails back and forth and it ended with a chargeback. The seller is unprofessional...see refund policy on webite where she falsely states a sale item cannot be returned. She was unaware of the distance selling regulations where you can open a product to inspect it if brought online.

She sells pretty things but can be found elsewhere. Junior edition, djeco, little dutch, toy street, smyths is amazing for their sensory section, curiosity corner, the kid collective, tickit...

I have never had to start a chargeback before, but am glad I did.

1 de janeiro de 2025
Opinião espontânea
logótipo da isaacstreasures.com

Resposta da isaacstreasures.com

Hi Sofia unfortunately you tried to scam by small business which in the end I had to threaten legal action to get my money back. You sent the item back outside the returns window it took you 3 weeks. I refunded anyway as the barrage of rude emails were unwelcomed. You then opened a chargeback even though I had refunded this item so took the money twice! This is fraud and unfortunately we don’t stand for it. Confused by a review 8 months later highlighting what you tried to do?!

Classificada 3 em 5 estrelas

The log came cracked and broken.

The log came cracked and broken.

10 de junho de 2025
logótipo da isaacstreasures.com

Resposta da isaacstreasures.com

Hi the first I’ve heard about this so I can only apologise. If you contacted us we could have resolved.

Classificada 5 em 5 estrelas

A really fabulous online store

A really fabulous online store! I've been having trouble finding nice baby toys in the shops in my hometown so decided to look online and found the Petit Boum donut rattles on Isaac's Treasures, and they're just perfect! Very sturdy and well made and they look gorgeous too. And my 3 month old loves them! I also got one of the Hape red bird whistles for my toddler so that he didn't feel left out and that was a lovely item too, and he loved it! The company themselves were quick and efficient with my order and everything arrived in perfect condition. I would certainly buy from them again and recommend them too.

31 de maio de 2025
Classificada 1 em 5 estrelas

Very disappointed the item delivered is…

Very disappointed the item delivered is damaged and dangerous for a child to attempt to play with as the wood is splintered. In a section.

I have requested to return the item and am still waiting on communication to confirm when and a returns label will be made available to me and a refund issued.

26 de fevereiro de 2025
logótipo da isaacstreasures.com

Resposta da isaacstreasures.com

Hi this is likely been damaged in delivery, you emailed me 4th March I responded same day. You asked me if I could replace it and as I don’t have anymore stock due to it being a clearance line I informed you that it couldn’t and I would provide a returns label. Leaving me a 1* review seems extremely unfair since the item wasn’t known to be damaged on sending and I emailed you straight the way to resolve. Nothing more could be done on my part….

Classificada 5 em 5 estrelas

Quick delivery & well packaged.

I ordered the Stag, to match the Goose I received as a gift. These are lovely quality products and match the description exactly. It arrived quickly and was packaged well. These will be used as cake toppers for our wedding and will make a lovely keepsake!

24 de novembro de 2024
Classificada 1 em 5 estrelas

You took forever to send the item

You took forever to send the item. It still has not arrived. Now it is stuck in customs, quite possibly because the item description is inaccurate. I wish I had not ordered from you. I guess Brexit has consequences.

26 de dezembro de 2024
logótipo da isaacstreasures.com

Resposta da isaacstreasures.com

I'm really disappointed to see this review especially as you have not contacted me beforehand? You ordered on Boxing Day a public holiday for most the world it’s Christmas !!! The delivery timescales were clearly on my website as I were taking a Christmas break with my children and since they did not go back to school until 7th January this is when I returned. I dispatched your order on my very first day back. In terms of tracking there is nothing incorrect with any description and upon checking it's been released and a delivery attempted so I hope you will reconsider this really unfair review as all the info was there for you to read!

Classificada 5 em 5 estrelas

efficient

efficient, good service.

26 de novembro de 2024
logótipo da isaacstreasures.com

Resposta da isaacstreasures.com

Thanks so much for taking the time to leave us a review :)

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