It's Juliet Opiniões 

145
TrustScore: 1.5 em 5

1,6

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

I use this site to connect with my wife traveling in Europe. We both get dropped often I want to say almost every-time. Rating 2 out of 5

Classificada 1 em 5 estrelas

Jacket ordered in April, 2022. Item never arrived. Candice replied on October 6, 2022 after many, many emails to customer service that refund would be issued. Many inquires after that about refund sta... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

DO NOT ORDER FROM THEM!!! I ordered a skirt which I received over a month later that looked completely different than what was advertised on their website. Cheap, poorly made and ultimately unwearabl... Ver mais

Classificada 1 em 5 estrelas

The product (bikini swimsuit) I received did not even come close to the colors in the photos; it was color block and some of the colors couldn't even be explained away by variations between screen ima... Ver mais

Informações sobre a empresa

  1. Loja de roupa
  2. Loja de moda feminina

Escrito pela empresa

clothing


Informações de contacto

1,6

Muito mau

TrustScore: 1.5 em 5

145 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

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1,6

Todas as opiniões

(145)

2 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Took my money. No items received.

Order arrived. Felt fake. Wrong size. Had to pay $23 to return as they made me pay the return shipment even though it was a wrong size. Never got my exchange back. Never my money back. Scam do not buy from this company!

31 de janeiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

DO NOT ORDER, POTENTIAL SCAM

30 Dec 2022: Ordered
3 Jan 2023: Email notification that shipment is on way
During this time I received two tracking numbers via SHOP and their own tracking but neither led to any whereabouts of my order - showed that the order was still in China GuanZhou
19 Jan 2023: Email saying shipment has not been delivered yet but it will soon. At this point I made some comments on their IG page but for some magical reason after making those comments the IG profile shut down (“user not found”).
26 Jan 2023: finally received a notification from Auspost saying shipment is at sorting facility.

Let’s see if this is legit my order or yet another bogus notification.

Funny how their website still has the notification that their ordering system is down. Two weeks and still not resolved - very bizarre for an e-commerce store in this day and age.

Am leaning towards scam bogus fake company but let’s see what / if something arrives. Shame I only read the reviews AFTER I had made my purchase on 30 Dec 2022.

26 de janeiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Scam

Scam- requesting refund - no one can tell me where the order is.

4 de janeiro de 2023
Classificada 1 em 5 estrelas

DO NOT ORDER !!

I ordered a sweatshirt in April of 2022. After multiple emails and DM's on IG, little to no responses, I got a message saying there was a delay in shipping. It is now January of 2023 and I still have not received anything from them. SCAM!

25 de abril de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Won’t take returns

Extremely bad customer service. I bought a sweater. I’ve been wanting to return for 2 months now. They have been ignoring my emails after the first 3 advising me I was in line to return the sweater.

25 de novembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Horrible experience

Horrible experience. Ordered a sweatshirt. Was told all orders ship within 3 days. Multiple emails later, most unanswered, we received the sweatshirt 6 weeks later. The printing was crooked and two inches off center. It looked like a kid got a hold of his parents printing machine. Then to top it off, they made me pay for the return label. Avoid this company at all costs!

9 de janeiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

If I could leave ZERO stars,I…

If I could leave ZERO stars,I would🤨🤨🤔 I ordered 2 items from them on 12-22-22. We still haven't received the merchandise!!! I've sent about 7-8 emails. They responded to 3. And 1 of them they said they sent to the wrong person. They stated that the PO attempted to deliver the merchandise twice. They then sent me an order/tracking #. The PO said the tracking # was invalid and that they haven't attempted any deliveries from the company to our address. I then looked the tracking # up as well,INVALID TRACKING #.......

This company should be shut down!!!! DON'T ORDER FROM/SEND THIS COMPANY ANY$$$!!!!!

1 de janeiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Jacket ordered in April, 2022

Jacket ordered in April, 2022. Item never arrived. Candice replied on October 6, 2022 after many, many emails to customer service that refund would be issued. Many inquires after that about refund status - most recent on January 7, 2023 - 9 months after order placed and still no refund or jacket??? Crazy way to do business.

10 de abril de 2022
Opinião espontânea
logótipo da It's Juliet

Resposta da It's Juliet

Hello Jim,

So sorry to hear about your experience, please reach-out one more time at Support@ItsJuliet.com, or shoot us a DM on FB or IG, The message will come directly to my team and we'll be able to get this sorted for you right away! Again, apologies for this experience, ItsJuliet.com is under new ownership, and getting issues like this taken care of is a top priority for us!

Hope to hear from you soon,
-It's Juliet Customer Relations.

Classificada 3 em 5 estrelas

Not a scam but has some issues

I came across this website when searching google for something specific. I checked the reviews at the time and they were all good. The company was legit so I proceeded to order from them. The first two times were great. Product was as described and pictured. Good price points and quality of items. On my second order, it did seem to take longer than us usual to ship so I reached out to customer support (Diamond) and she was great. Quick response and my package eneded up arriving the very next day. She offered me a discount on my next order since shipping had taken a little bit longer. I declined and told them to save it for one of those unruly customers that have zero understanding of that industry and how it works. I’ve worked in retail before and as a frequent online shopper, I understood that in this situation, it wasn’t the companies fault. That being said, I have since ordered two more times (both within a week of eachother) and that was in March of 2022. I haven’t received anything from those two orders. I’ve reached out to both the email on their website as well as the email I had communications with from before. Nothing. Their social media is still producing posts and the website is still offering sales. But no products being delivered. They did send out an email months later saying that due to supply shortages and shipping issues outside of their control, orders will be delayed but assured that they are getting the emails and working on things. Since I had great service with them prior to 2022, I don’t want to say that their company is a scam but I do want to share my experience since it seems to be a combination of most reviews. I would suggest that they should spend a little more time reaching back out to the people that have spent the money and are waiting rather than posting on social and offering sales on their site if they can’t even get the items or are having known shipping issues. Hope this helps.

11 de março de 2022
Opinião espontânea
logótipo da It's Juliet

Resposta da It's Juliet

Hello Amanda,

First off, Thank you for taking the time to leave a review for us! We really do appreciate the input, and in particular we appreciate you giving us a fair assessment based on multiple experiences. Next allow me to apologize for failing to live up to your expectations the last couple of times that you shopped with us! It's Juliet started to have some issues late 2021, and through 2022. Between supply-chain issues, and finally changing ownership it has been a bit of a mess, however, in the last month the new owner has made some major changes to our supply chain, and is making getting issues with incomplete orders a top priority! If you wouldn't mind reaching out to Support@itsJuliet.com or dropping us a DM on FB or IG, you're message will come directly to my team and we'll get on this for you right away! When you do reach out to us please include your order#, and if you wouldn't mind mentioning this review I'd love to speak with you further.

Hope to hear back from you soon,
-It's Juliet Customer Relations.

Classificada 1 em 5 estrelas

SCAM

SCAM! Products never arrived and when I followed up by email I was given a false tracking number.

27 de novembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

SCAM...The order never arrived...

The order never arrived.... this is a complete SCAM. They even submitted a fraudulent shipping invoice to Amex when I disputed my charge. The "order" was placed 11/11 and I immediately got a bad feeling. I googled and read terrible reviews and knew the sweatshirt was never arriving. On 11/23 I sent an email asking about it and they said 7-10 business days plus 3 shipping days. Then they had the nerve to send a fake .shipping invoice to Amex saying delivered 12/6. SCAM beware

11 de novembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible experience ordering from this…

Terrible experience ordering from this brand. The product I received was completely defective and I couldn't get a response from a customer service rep no matter how many times I emailed.

Not quality products or service. Will never order again.

6 de janeiro de 2023
Opinião espontânea
logótipo da It's Juliet

Resposta da It's Juliet

Hey Elizabeth,

So sorry to hear about this experience! Why don't you shoot us an email at Support@ItsJuliet.com or drop us a DM on FB or IG? If you go with a DM it'll come directly to my team and I'll be able to get something taken care of for you! Apologies again that you had such a terrible experience, but please, give us the chance to make it right!

Best Regards,
-It's Juliet Customer Relations.

Classificada 1 em 5 estrelas

Please DO NOT ORDER FROM HERE this is a…

Please DO NOT ORDER FROM HERE this is a scam . I placed an order back in may 24 , 2022 I received a tracking number that didn’t work , I sent over 10 emails , I tried calling and NOTHING . I spend 146.81 never got the refund or items .

6 de janeiro de 2023
Opinião espontânea
logótipo da It's Juliet

Resposta da It's Juliet

Hello Evie,

Please get ahold of us at Support@ItsJuliet.com, or by DM on FB or IG... If you reach out one of those ways you're message will come directly to my team and we can get on getting this sorted for you. When you contact us please include your order #, the name on the order and address, providing these will make it easier for us to find out what is going on and get this resolved for you.

We apologize again for the delays, please get in touch,
-It's Juliet Customer Relations.

Classificada 1 em 5 estrelas

SCAM!

SCAM!! I ordered some clothes back in early November. I haven’t received the clothes and was told I would get a refund. Two months on, no refund and now I’m not getting any responses to my emails. Please avoid! I’m going to have to open a case with my bank to try and get the money back.

1 de novembro de 2022
Opinião espontânea
logótipo da It's Juliet

Resposta da It's Juliet

Hello Isabel,

So sorry to hear about this experience, if you wouldn't mind reaching out to us at Support@ItsJuliet.com, or shooting us a DM on IG or FB, the message will come directly to my team and we'll be able to get this resolved for you right away!

Sorry again to hear about your experience, we were dealing with some major supply chain issues in December, but those have since been resolved, please get in touch so we can get this sorted!

Best Regards,
-It's Juliet Customer Relations.

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