I use this site to connect with my wife traveling in Europe. We both get dropped often I want to say almost every-time. Rating 2 out of 5
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Leia as opiniões dos outros
Jacket ordered in April, 2022. Item never arrived. Candice replied on October 6, 2022 after many, many emails to customer service that refund would be issued. Many inquires after that about refund sta... Ver mais
A empresa respondeu
DO NOT ORDER FROM THEM!!! I ordered a skirt which I received over a month later that looked completely different than what was advertised on their website. Cheap, poorly made and ultimately unwearabl... Ver mais
The product (bikini swimsuit) I received did not even come close to the colors in the photos; it was color block and some of the colors couldn't even be explained away by variations between screen ima... Ver mais
Informações sobre a empresa
Escrito pela empresa
clothing
Informações de contacto
348 Hauser Blvd Suite 3-120, 90036, Los Angeles, Estados Unidos da América
- support@itsjuliet.com
- itsjuliet.com
1,6
Muito mau
145 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
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As pessoas também visitaram
Friend told me about this place and i…
Friend told me about this place and i checked it out and cant wait until i get paid to get several things ive already picked out.
2 de janeiro de 2023
Opinião espontânea
No complaints : ) 5 stars
I loved everything and can't wait to order again!
Shipping process was quick and checkout was an easy process.
Would recommend shopping here to anyone!
20 de dezembro de 2022
Opinião espontânea
Resposta da It's Juliet
Hey Abigail!
Thank You SOOO much for your feedback! It's So great to hear you got your order quickly! Don't know if you saw our posts on FB and Instagram, but we actually had some major issues with our supply chain back in November, and ended up having some big delays on some of our orders! It's great to know the changes we made are starting to work! Thank you again for taking the time to leave a review!
Why don't you shoot us a DM on FB or Insta, or drop us an email at Support@ItsJuliet.com if you have any other feedback you think might help us improve the experience? Oh! And next time time you head out on the town with It's Juliet? Be share and tag us your pics on FB and/or Insta!
Cheers,
-It's Juliet Customer Relations.
My girl asks for something from your…
My girl asks for something from your store everyday if I had enough money she would own the entire inventory by now. Thanks.
2 de janeiro de 2023
Opinião espontânea
Resposta da It's Juliet
Hey Jared!
Thank you SOOO much for the positive feedback! We absolutely LOVE hearing from our happy Customers. Why don't you drop us a message at Support@ItsJuliet.com, or shoot us a DM on FB or Insta! We'd love to see some examples of some of the outfits you've gotten from us!
Best Regards,
-It's Juliet Customer Relations.
Great inventory really like what i saw.
1 de janeiro de 2023
Opinião espontânea
Resposta da It's Juliet
Hey Nicholas, Thank you for your feedback! We'd love to hear more from you about your experience with It's Juliet! Feel free to drop us a message at Support@ItsJuliet.com, or Drop shoot us a DM on FB or Insta! Oh! And if you post any pics in anything from us, be sure to tag us!
Thanks again,
-It's Juliet Customer Relations.
NEVER order from this website
NEVER order from this website. I placed an order June 2022, was charged for this, and never received it. Took months to get a reply from customer service and still have not received a refund for my order of over $100
22 de junho de 2022
Resposta da It's Juliet
Hey Jennifer,
We're sorry to hear about this terrible experience; If you still have not received your refund please contact us at Support@ItsJuliet.com or shoot us a DM on Facebook or Instagram, these messages will go directly to my team and we can get this taken care of for you right away! ItsJuliet.com is in a transitional state after a change in ownership back in September, and I'd like to make sure that your messages are going to the right place. Apologies again for this experience, please give us the chance to make things right.
Best Regards,
-It's Juliet Customer Relations.
Terrible. It’s a scam
Terrible. I placed an order on December 12. It’s confirmed on their website and shows that it’s awaiting pickup but is not showing up. You can’t get ahold of anyone. When you call the customer service number they say they’re too busy and recommend emailing. If you email through the website it doesn’t send via an email server so there’s no tracing and it takes multiple days for a generic response. I still don’t have my product and had to dispute with my credit card.
28 de dezembro de 2022
Opinião espontânea
Resposta da It's Juliet
Hello Lindsay,
First off allow me to apologize for the delay in shipping your product. If you woudn't mind contacting us at Support@ItsJuliet.com, or shooting us a DM on Facebook or Instagram the message will come directly to my team and we can get this resolved for you right away! So you know we ran into some major shortages in early december, but those issues have since been resolved, according to our records all outstanding orders from November and December have officially been shipped and should arrive within the next 5 business days at most. Please get in touch so we can make sure everything has been taken care of, and that you are fully satisfied.
Best regards,
-It's Juliet Customer Relations.
Top quality
got a few things for my girl excellent quality and she looks amazing wearing it all. thanks
27 de dezembro de 2022
Opinião espontânea
Resposta da It's Juliet
Thank you very much for your feed back! We're delighted to know you're happy with your order. Be sure to tag us on Instagram or Facebook when you get some pics!
Ordered the Tan Knit Cardigan set
Ordered the Tan Knit Cardigan set, and a couple of sweaters for me and my sister.
After 2 weeks I started to wonder where my order was so I reached out to customer service. It took them a day to get back to me. They said my order had been delayed from their supplier but assured me that it had been shipped, and asked me to be patient for another few days. They offered me a 25% discount on my next order to say sorry for the delay!
The package finally showed up 2 days later, and it was definitely worth the wait! The Cardigans fit us both perfect, and OMG the sweaters are SOOOO SOFT AND COMFY!!!
Their customer care team messaged me back today to make sure my order had arrived and that I'm satisfied.
Nice touch following up. Will shop with them again!
27 de dezembro de 2022
Opinião espontânea
Resposta da It's Juliet
Hey Shawna, Sorry again for the delays in shipping. We had a bit of a supply chain melt-down back in late November and had to make some big changes, your's was one of the first orders shipped from our new US Distribution center. Thank you again for your patience, and we look forward to taking care of you again soon!
Be sure to tag us if you post any pics of you and your sister on Instagram or Facebook!
Itsjuliet is a scam!!
These guys are a full scam do not waste your money. I spent retail price for an essentials hoodie and received a fake one. SUPER upset about this and hope no one else has to experience this. The worst part is that their shipping policy makes it nearly impossible to get your money back so that you can just be stuck with their poor products.
16 de dezembro de 2022
Opinião espontânea
Resposta da It's Juliet
Hey Karlyn,
So sorry to hear about your experience, if you are dissatisfied with the hoodie you received please reach out to my team at Support@ItsJuliet.com, or shoot us a DM on FB or Insta. That way your message will come directly to my team and we can see what we can do to make this right for you!
Best Regards,
-It's Juliet Customer Relations.
Scammers
Scammers! Ordered something in July and they still didn't send it but kept saying they're busy and will eventually send it out. Waste of money!!!
14 de julho de 2022
Opinião espontânea
Resposta da It's Juliet
Hello Angie,
We are truly sorry to hear about this horrible experience; ItsJuliet.com changed owners in Late August of 2022, and unfortunately yours is not the only order we've heard about that was never fulfilled by the previous owner. If you still have not received your order or a refund, please get ahold of us at support@itsjuliet.com or shoot us a DM on Facebook or Instagram. Those messages come directly to my team and to the new owner.
Resolving these issues is a top priority for us!
We apologize again that that happened in the first place, please give us the opportunity to make this right.
Scam - never recieved product
Bought pyjamas from here for my wedding last spring and never recieved them. Contacted the company multiple times, multiple ways with no reply!
8 de abril de 2022
Opinião espontânea
Resposta da It's Juliet
Hello Ms. Vine,
Allow me to apologize that you never received your order. If you would be so kind as to contact us at Support@ItsJuliet.com, or shoot us a DM on Facebook or Instagram We'd be happy to get you a refund, or see what makes sense to make this right. Apologies again for this terrible experice. ItsJuliet.com is under new ownership and resolving any and all of these outstanding issues is a top priority to us.
Best regards
-It's Juliet Customer Relations.
Ver disappointing Hoodie quality
I ordered a hoodie for my daughter. "Lucky me i see ghosts". I paid 85,95 euro's. Mainly because of the very good reviews on the website. But today the hoodie arrived and the quality is very bad. Not worth more than 20-25 euro's maximum.
Just another very bad China imitation...
Addition 19-01
@itsjuliet:
I have send you an email because of your request to do so.
22 de novembro de 2022
Opinião espontânea
Resposta da It's Juliet
Hello Peter,
I'm terribly sorry to hear about your experience with our product. If you wouldn't mind getting in touch with us at Support@itsJuliet.com, or shooting us a DM on Facebook or Instagram, We'd love to hear from you directly and see if we can't do something to make this a better experience for you and your daughter. ItsJuliet.com is under new ownership and we've recently made some major changes with our suppliers, so please, get in touch.
Best Regards,
-It's Juliet Customer Relations.
Do not trust
EDIT:
After making this post someone reached out to me to ask for details so I can receive my refund, I’ve now followed up 3 more times since and they’ve completely ghosted. No refund received.
I made an order on June 2, but I never received the order, after countless emails I finally got a response saying that they're a small business and working hard and if I can just wait a little longer it'll be appreciated. It is now November 15 and I haven't received the items nor did I receive a refund. I keep emailing and no one responds, but they are actively posting on their social channels and keep sending promotional emails.
1 de junho de 2022
Opinião espontânea
Resposta da It's Juliet
Hello Tracy,
Would you mind getting in touch with us via Support@ItsJuliet.com, or shooting us a DM on Facebook or Instagram? There was a change of ownership at ItsJuliet.com back in late August, and we are still in a transitional period, if you contact us via Social or at the email above it will come directly to my team and we can get this resolved for you right away! Apologies again for the inconvenience, please get in touch so we can make this right!
Best regards,
-It's Juliet Customer Relations.
no response from store to make returns
I placed an order that took over 30 days to arrive. Since it is 30 days past the fulfillment date I am unable to generate a return label. I have called multiple times, sent 3 emails to their support email and messaged them on instagram. I haven’t heard back at all and want a refund. I have wanted a refund since the moment I placed my order but they could not cancel it, said I had to return it. Well, can’t get a return label or anyone to answer me? They have HORRIBLE business. Do not order from them
17 de setembro de 2022
Opinião espontânea
Resposta da It's Juliet
Hello Paige,
Would you mind getting touch with us at Support@ItsJuliet.com, or shooting us another DM on Instagram or Facebook? Please include your order number, and we'll be happy to get this resolved for you right away!
Best Regards,
-It's Juliet Customer Relations.
Communication an F!!!
If I could give 0 stars I would. I ordered a sweater in April for $45… never got it. Emailed multiple times, was promised a sweater… months go by then I was promised my money back.. nothing. Horrible
21 de outubro de 2022
Opinião espontânea
Resposta da It's Juliet
Hey Tarah,
So sorry to hear about your experience, would you might reaching out to Support@ItsJuliet.com , or shooting us a DM on FB or Instagram? That way your message will come dirrectly to my team and we can get this squared away for you right away! It's Juliet Changed owners back in September and unfortunately durring the transition some orders were never sent. It's actually one of the main projects my team is working on right now, ensuring that anyone due a refund actually gets it!
Please get in touch, let us make this right!
Best Regards,
-It's Juliet Customer Relations.
Horrible horrible horrible company
Horrible horrible company experience! I wish I had seen some of these reviews before I made an attempt to purchase through them. I purchased a sweater from them three months ago (In place of another item that they sent it was very cheap material). In three months it never came!! I wrote to their customer service 3 times without any reply. When I finally got ahold of somebody through Facebook she kept telling me that they were going through a change of ownership with the business. To me this shouldn’t matter as a customer should still receive their products and they can still make that happen. She kept telling me to email “Tiffany” but wouldn’t provide contact information so I suggested that as a better means of customer service, please have Tiffany instead contact me, to which she replied that I was being unhelpful. This company has no customer service, the items that I have received from them have been cheap quality and when I was waiting on an item to arrive as an exchange, three months later it still has not come. Please do yourself the service of not buying anything from this company
11 de setembro de 2022
Opinião espontânea
Resposta da It's Juliet
Hello Kathryn,
So sorry to hear about this experience! I certainly hope this has been taken care of by now, but if not; If you wouldn't mind reaching out to us again at Support@ItsJuliet.com, or shooting us a DM on FB or Instagram we'd really appreciate it, that way your message will come directly to my team and we'll be able to get this resolved for you straight-away! It's Juliet is under new ownership and getting these types of issues resolved is a top priority for us! Please, get in touch.
Best Regards,
-It's Juliet Customer Relations.
Ordered June 1st
Ordered June 1st. It’s now September 7th. No response at all. No phone call answered. No email responded to. And still no clothes received. Definitely a scam website. Being a small business is not an excuse.
They got in touch with me on this website and pretended to offer a refund
Never go the refund even under “new management”
A joke!!!!
7 de setembro de 2022
Opinião espontânea
Resposta da It's Juliet
Hello Jessica,
First off we are terribly sorry to hear about this experience, and we'd like to make sure this issue has been resolved for you. If you wouldn't mind reaching out to Support@ItsJuliet.com, or shooting us a DM on FB or Instagram, you're message will come directly to my team and we should be able to get this resolved for you right away. ItsJuliet.com is under new ownership and getting these types of issues is a top priority for us! Please get in touch so we can make this right!
Best Regards,
-It's juliet Customer Relations.
Everything you're reading is true
Everything you're reading is true. No response on email, phone, and I haven't gotten my money back. Worst company ever. They deserve nothing. Spent over $400 on bridesmaid pajamas and never received it. No response. I really hope I get my money back. Until then, need to share this horrible experience.
18 de julho de 2022
Opinião espontânea
Do not order from this business
Do not order from this business. I've placed an order on 04/17/2022 and until now 07/15/22 I still have not receive my package.I have emailed them on 05/09/2022 and they responding with shipment from warehouse was delayed they will ship out my items in two weeks, bla bla...until now when i track my package is said no shipment was found??!!! no money return to me as well.
15 de julho de 2022
Opinião espontânea
if i could give it 0 stars i would
if i could give it 0 stars i would. this place is a SCAM!! don’t order from them!! 2.5 months ago i placed an order. they won’t refund me and still hasn’t been shipped and customer service stopped responding to me and won’t answer my emails or calls.
13 de julho de 2022
Opinião espontânea
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