I used to be a huge fan of itsu because of their extensive vegan selection, especially the ‘no meat Monday’ salad, which became the tofu poke bowl; as well as the veggie dragon roll and veggie sushi p... Ver mais
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Leia as opiniões dos outros
We visited the Bath branch today. Clean, light and airy. Helpful staff for us oldies who find electronic ordering a bit daunting, especially as we are relatively strangers to the food style. We order... Ver mais
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The food is fantastic. They have changed their really efficient and organised menu, paying and delivery system to a multi queue mess. Queuing twice to get product marked at takeaway prices. The sta... Ver mais
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The guy we were so happy and thankful to be helped and serviced by in this place is absolutely amazing, his name is Moses, and he makes really good matcha latte and blueberry matcha latte... He even h... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Delicious, healthy, Asian inspired food, freshly made everyday in 70 beautifully designed shops
Informações de contacto
King's Road 47, SW3, London, Reino Unido
- itsu.com
3,1
Aceitável
325 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Got salmonella and tasted horrible
Not only did it taste incredibly bitter and vile, I also contracted salmonella. As if it could not get any worse, that food was late by 45 minutes. Horrible!
15 de março de 2026
Opinião espontânea
Resposta da itsu
Thank you for your message. We’ve reached out to you directly via Trustpilot so we can obtain more information. We take this very seriously, and we’ve already raised this internally. Our Safety team is currently waiting for your email confirmation so they can continue their investigation.
Alternatively, could you please get back to us via this link: https://www.itsu.com/contact-us/ or by emailing customercare@itsu.com
Choosing, paying and food delivery is tedious.
The food is fantastic.
They have changed their really efficient and organised menu, paying and delivery system to a multi queue mess. Queuing twice to get product marked at takeaway prices. The staff member must have been asked a lot to inspire the patronising reply.
Turned this regular lunch spot to an irritating trial.
21 de março de 2026
Opinião espontânea
Resposta da itsu
Thanks for your feedback, and we’re glad you enjoy the food. We’re sorry the new service system caused frustration, queuing twice and receiving an unhelpful response isn’t the experience we want for our customers. We shared this with the team to review and improve.
We’d love to chat this through. If you’re happy to share more details, please contact us at customercare@itsu.com or via itsu.com/contact-us
My first experience of its ok i only…
My first experience of its ok i only went in for a coffee at Euston piazza but will be my last the woman that served me was so rude so unhelpful she needs to find another job
6 de março de 2026
Opinião espontânea
Resposta da itsu
Thank you for your review Donald, and I’m really sorry to read your comments about your visit to our Euston Piazza store. We’ve sent you a ‘request for information’ via Trustpilot and have also replied to you by email so we can arrange a call. We’d really appreciate the chance to discuss this with you and resolve what happened.
Malvis, excellent customer service...
I picked up the Veggie Deluxe Box from Itsu at the Trafford Centre on Friday, and it was excellent. Fresh, colourful, and genuinely satisfying. The variety was spot on, with a great balance of flavours and textures throughout. Light enough not to feel heavy, but substantial enough to keep me going through a busy afternoon.
What really elevated the visit, though, was the service. Malvis was an absolute credit to the branch, a lovely guy, incredibly helpful, and with a genuinely warm manner. Nothing felt rushed, and he went out of his way to assist with a smile that felt completely natural.
Great food is important. Great people make it memorable. I’ll definitely be returning.
13 de fevereiro de 2026
Opinião espontânea
Resposta da itsu
Hi Darren, we’re really grateful you took the time to share your experience and thank you so much for reaching out to let us know about this wonerful customer service! We’ll share your message with the team and ensure this person is recognised. This is exactly what we teach our teams good hospitality looks like. See you soon!
delicious fresh food and nice staff
delicious fresh food and nice staff. I visited in Cribbs Causeway
12 de fevereiro de 2026
Opinião espontânea
Resposta da itsu
Hi Anett, thank you for your lovely review!
We're so pleased you enjoyed our delicious fresh food and found the team nice and welcoming.
We've contacted you directly as we'd love to know which itsu location you visited so we can share your kind words with the right team.
Hope to see you again soon 💗
The portion sizes are laughable!
I ordered a chicken katsu pot with rice. The so-called normal portion came in a small container that was only half full. I paid £10 and was still hungry. The katsu sauce tasted like it was made from instant powder. Absolutely robbery.
30 de janeiro de 2026
Opinião espontânea
Resposta da itsu
Hi Kenzo, thank you for letting us know. We’re really sorry to hear about this experience and that’s definitely not what we expect in our shops. The best way to flag issues like this is through our https://www.itsu.com/contact-us, as it allows our food team to investigate and follow up directly. Could you please share the details there? We’ll make sure this is looked into and resolved. Thanks.
St Albans branch
St Albans branch, 28th Jan, I had the Chicken bowl. The taste was awful and the chicken tasted funny- pretty sure it was a left over from days ago forgotten in the fridge.
Never again
28 de janeiro de 2026
Opinião espontânea
Resposta da itsu
Thank you for your review Angela, and we’re really sorry to hear about your experience at our St Albans branch. We’ve already reached out to you directly so we can look into this properly with the team and offer a resolution. Thanks again for letting us know, and we really appreciate you taking the time to tell us.
salmon tartare poké bowl - new recipe awful
Until yesterday, I was having the salmon tartare poké bowl several times a month but this new recipe isn't right. The sort of green seaweed is vile and the tahini is missing (replaced by a simple citrus & soy sauce-clearly as it's cheaper).
Until the recipe changes back to what it was, I am not having this meal again, which means not going to Itsu anymore.
17 de janeiro de 2026
Opinião espontânea
Resposta da itsu
Thanks for your feedback, and we’re really sorry the new salmon tartare poké bowl wasn’t to your taste. We’ve passed your comments to our Food Team so they can review what’s gone wrong here. We’d love to make it up to you please feel free to get in touch at customercare@itsu.com so we can help.
I had the most disgusting experience…
I had the most disgusting experience ever in every aspect of it; there were two Indian guys, the one that was serving the food was touching all the surfaces around the pace and then he would go prepare the food for the customers without bothering to wash his hands. He thought it was totally fine to put his hand on the food and give it to someone to eat….the other guy started to clean the place with about 40 minutes before the closing time and was raising all the dust in the air that I had to actually talk him to stop. Than they both (and another Indian lady) started to make comments and laugh about me complaining like we were the ones in the wrong. It was an absolute joke and unacceptable behaviour. Someone should go and inspect the place as they are certainly not serving food in a clean and customer safe manner. Not going to that place ever again.
20 de dezembro de 2025
Opinião espontânea
Resposta da itsu
Thank you for sharing your feedback, Anca. If you haven’t already, the best way to report issues like this is via the contact us section on our website. This allows both our Operations and internal Safety teams to review the matter thoroughly and clarify any concerns you might have. We take hygiene and customer safety extremely seriously, and your report will help us investigate and take corrective action. Thank you again for bringing this to our attention.
Miso Sad
Used to be my Friday treat, but quality gone down hill. Miso soup was more like hot water ! Not great
12 de dezembro de 2025
Opinião espontânea
Resposta da itsu
Thanks for sharing your feedback, Steven. We’re really sorry to hear the quality wasn’t what you expected, especially as it used to be your Friday treat. Could you please write to us via the itsu contact us page and include which itsu locations you usually visit? This will help us look into it and make things right.
Drop in quality
We used to buy Itsu seaweed in bulk. We happened to get a bad batch where the supposedly Sriracha seaweed had no seasoning at all. No salt, definitely no sriracha . I got in touch with customer support who told me they would be sending a coupon as compensation. 3 months later I messaged them again saying nothing ever arrived. They said they would send it straight away. Again, never arrived, I don't think anything gets sent as they could simply email you the code and save costs.
Really disappointing as it used to be our go to snack, but we were left with hundreds of flavourless/soft seaweed and won't be buying again after the way support handled it.
1 de outubro de 2025
Opinião espontânea
Resposta da itsu
Thank you for sharing this with us and we’re really sorry you’ve had such a frustrating experience. We completely understand how disappointing this must feel, especially when you’ve been a loyal fan of our seaweed snacks.
Please email customerservice@itsugrocery.com and we’ll make this right for you straight away. We’d love the chance to turn this around and restore your trust in us.
Your feedback matters a lot, and we’ll make sure it’s acted on so this doesn’t happen again.
They claim they accept you without…
They claim they accept you without experience then reject you
4 de novembro de 2025
Opinião espontânea
Resposta da itsu
Hi Hanna, we're sorry to hear this. Please send us an email at customercare@itsu.com, we would love to assist. Thank you.
Really poor experience in Trafford…
Really poor experience in Trafford Centre Manchester. Service I’d class as rude. Food was quick to come but we were concerned that the chicken was not cooked. We couldn’t eat it in the end as the texture was slimey. Will not be going back. Didn’t feel able to address issues with staff as they were rude, we are 16 and 17 but should still get decent service and an edible meal
5 de dezembro de 2025
Opinião espontânea
Resposta da itsu
Hi Nicola, we're sorry to hear this and can confirm that your feedback has been shared with the Operations team. Could you please share this information via https://itsu.com/contact-us/ so we can get back to you to confirm the corrective actions our Operations team have put in place to ensure that this does not happen again and to offer you a resolution. Alternatively email us at customercare@itsu.com. Thanks.
I had a wonderful experience with Didi…
I had a wonderful experience with Didi the other day. She recommended the katsu curry noodle bowl, instead of the chicken teriyaki on a bed that I usually order. I absolutely loved it — I can’t get enough of it, and being served hot makes it perfect for winter.
Didi was incredibly patient and took the time to explain everything in the dish to make sure I would enjoy it. Thank you for your patience, care, and passion — it truly made my experience special.
Thank you,
Viorica
31 de outubro de 2025
Opinião espontânea
Resposta da itsu
Thank you so much for your kind words, Viorica and for sharing this with us. Viorica will be so pleased! Hope to see you again very soon!
The Katsu Udon tasted like thick soggy…
The Katsu Udon tasted like thick soggy noodles with the smell of raw uncooked Turmeric. I thought for the price the chicken was added but no it was some horrible soggy raw turmeric taste for that price. Went straight in the bin.
30 de novembro de 2025
Opinião espontânea
Resposta da itsu
Hello Izekiel, we're sorry to hear you didn enjoy the katsu udon'noodles. Indeed it doesn't include chicken and we're disappointed it wasn't to your taste. Please can you email us at customerservice@itsugrocery.com so we can investigate this. The noodle pot should definetely not smell of tumeric.
Disappointing meal with friends.
I are with friends at the itsu next to Charing Cross Road Station, just before catching a train. I had not eaten there for a while, I ordered chicken teriyaki.
It arrived in a paper pot with noodles bits and pieces of chopped vegetables a sweet sticky sauce and chopped pieces of dry chicken, I could not finish it.
It was the most bland meal I had in a long time.
It’s not good value for money, and was just bits and pieces of sad food in a paper pot.
So disappointed the low part of my day.
Definitely not what I remembered.
A great disappointment.
29 de novembro de 2025
Opinião espontânea
Resposta da itsu
Thank you for your feedback and we're really sorry
to hear about your experience at our Strand store. We’d love for you to contact us so we can discuss this further and find a way to make it up to you. Please email us at customercare@itsu.com or send us a message via our contact us page. Our Customer Care team has already raised this internally and we’re waiting on your response so we can discuss this and follow up with a resolution.
ITSU NOODLES & BROTH
ITSU NOODLES & BROTH
Is simple water with 2 little spring onions rubish, 64 grams for 2.10 pounds.
My fault. soooo ridiculous and over priced only for the 2 rrubish chef pics on the box.
ROBERY
25 de novembro de 2025
Opinião espontânea
Resposta da itsu
Thanks for sharing your feedback. We’re really sorry to hear you felt the product wasn’t good value and that’s never what we want for our customers. We’ll share your comments with our team to review. If you’d like to chat further or give us more details, please email customeservice@itsugrocery.com so we can make this right.
Avoid
I just stepped inside to check the menu, no staff visible then I heard a voice say, you wont get served stood there. Then 2 staff appeared i thought after a comment like that I'll leave , as I walked out one staff said yeh f off. Oxford branch. Cornmarket
20 de novembro de 2025
Opinião espontânea
Resposta da itsu
Thank you for your review and for sharing your experience. We're very concerned to hear about what happened at our Oxford Cornmarket branch, as this is not the service we expect from our teams. We'd really appreciate the opportunity to speak with you directly to understand more and address this properly. Please can you get in touch with us via our customercare@itsu.com inbox or our contact us page https://www.itsu.com/contact-us/ so we can investigate and make this right.
I saw guy grabbing the foodstuffs with…
I saw guy grabbing the foodstuffs with bare hands when preparing for take away , no utensils used just hand putting stuffs into the bowl , I had written to the customer service mentioning that however they didn't reply at all,
17 de novembro de 2025
Opinião espontânea
Resposta da itsu
Hi Tomas, we're really sorry you had to write this message, and thank you for bringing this to our attention. We’ve asked our Customer Communication Manager to check our system and get back to you as soon as possible, as we normally would.
We take hygiene very seriously, and your feedback is being reviewed by our Safety and Operations team to ensure all food handling protocols are strictly followed. Please feel free to reach out to us directly at customercare@itsu.com so we can resolve this quickly for you and offer a resolution.
The sushi gave me food poisoning lol
7 de novembro de 2025
Opinião espontânea
Resposta da itsu
Hi Esha, the best way to report a case of food poisoning is through our website https://www.itsu.com/contact-us/. This ensures your message is sent directly to our Safety team, who will contact you to begin an investigation at the store level. We’ve raised this with our Safety team and are waiting for your email so we can proceed with the investigation.
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