Itty Bitty Boutique Ltd Opiniões 188

TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Instant service from Katie at IttyBitty, as I'd entered the wrong house number. They've arrived within 3 days of ordering and the quality is fantastic! (That's coming from an Aussie who grew up with... Ver mais

Classificada 1 em 5 estrelas

I placed an order on 11th March for my Granddaughter for Easter clothes & my order is still processing ! I cant get hold of anyone, I've sent emails, posted on their Instagram asking for updates, stil... Ver mais

Classificada 5 em 5 estrelas

I ordered my sons christening outfit. hadn’t read properly that they were handmade and can take upto 20 days to arrive. On contacting itty bitty explaining my situation Katie went above and beyond to... Ver mais

Classificada 5 em 5 estrelas

Hasn't arrived yet as its out of stock , which shows it's a popular dress, bought it for my granddaughter 's christening in November. Have ordered from Itty Bitty before, ordered a coat for my grandd... Ver mais

Informações sobre a empresa

  1. Loja para bebé
  2. Loja de roupas para bebé
  3. Loja de moda infantil

Informação fornecida por diversas fontes externas

Itty Bitty Boutique home of beautiful children boutique clothes for baby girls & boys.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

188 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

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Classificada 1 em 5 estrelas

Avoid cheap crap clothes

So i placed an order was told made to order yeah right . What a load of rubbish looks like chines import clothes rubbish . Half writing is shown on opposite side so top cant be worn . Wont refund as they reckon its l
Made to order and initials . Please dont waste your money on awful cheap clothing that is fit for the bin . You wont get a refund . You get fobbed off via emails all the time .
ÀVOID AT ALL COSTS CHEAP CRAP wondered how long it would be before you reply all the below info is rubbish and no i wont remove my review like you asked this morning
DO NOT BUY FROM HERE AT ALL

25 de março de 2021
Opinião espontânea
logótipo da Itty Bitty Boutique Ltd

Resposta da Itty Bitty Boutique Ltd

It is somewhat refreshing to receive a one star review, and not receive a load of abuse and name calling to go along with it. So thank you for that, however I do find this review unfair so will respond.

You would think we were the big bad monster picking on the little person, so lets put this in perspective...

The customer had ordered 2 items, the item in question is the very popular personalised Oh No Here comes trouble personalised Sweatshirt which is personalised with the Childs initials on the front.

This sweatshirt is made from :
80% Ringspun cotton
20% Polyester
and VEGAN PETA APPROVED which in summary a high quality item.

Just to show what sort of people we have to deal with we get an email "My clothes have arrived this morning the jumper is awful i want a refund"

We kindly explain that this is a personalised item and is exempt from being returned due to its nature and provided her with a link to the returns policy.

We then get the following reply "There is no where that states items cannot be returned thats fine i ll make sure the reviews and pictures show what awful products you sell"

We felt was unfair when the customer first sent an email, they also rushed to leave a negative review on Trust Pilot at the same time.

In responding to this review we can only suggest that she is unhappy that the writing is on the back? which is why she has written Half writing is shown on opposite side so top cant be worn?

We have numerous photos showing that the writing on the back along with the personalisation on the front - This is the style and is cleary shown prior to ordering.

In summary weI do feel the way the customer rushed in the first instance to leave a 1 star review the same day they sent their first email, and also by leaving this review which contradicts their main issues and concerns, is grossly unfair and unreasonable.

Classificada 5 em 5 estrelas

Amazing

I have purchased items from here many times, and have loved all of them. Quick delivery, amazing products, and great customer service.

22 de março de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing amazing quality of clothing and…

Amazing amazing quality of clothing and customer service!!

I stupidly left my baby girls birthday outfit very last minute and I ordered from here it should have taken 21 days but I emailed and explained and they sent out next day amazing service and amazing clothing!!

4 de março de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Bought a buggy from here

Bought a buggy from here , ordered the Sunday evening and got delivered the Tuesday , very fast! I didn’t get a confirmation so contacted them, they were more than happy to help and supplied me with a tracking number, very nice customer service. Will be back.

20 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Hat and gladiator sandals

Have received my order today and I have to say the hat is absolutely gorgeous. Really lovely quality and the personalisation on the initials is nice and sparkly. The gladiator sandals are so cute, didn’t realise they had glitter on them but it makes them stand out so nice bonus. Can’t wait for summer so my little girl can wear them.

8 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Bow hat

I received my daughter's personalised bow hat on Thursday I'm so pleased with it! Amazing service and amazing products. I will definitely be ordering other colour hat! Thank you so much itty bitty X

21 de novembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered my order weeks and weeks ago…

I ordered my order weeks and weeks ago I've had no confimation to say when my order will be arriving and I have been ignored countless amounts of time I've sent so many orders I can't find a contact number, disgusting customer service

18 de novembro de 2020
Classificada 5 em 5 estrelas

Absolutely lovely experience with this…

Absolutely lovely experience with this company, contacted out of working hours for support and they got back to me instantly over via social media with my query. Was a little weary due to the reviews from before but let me tell you they are such an amazing company, lovely staff, lovely service, polite and friendly, email confirmation is so pretty and instant. I ordered mybabiie stroller on Thursday 1;40pm it came Friday by 12pm next day, fantastic delivery time. Will definitely be recommending and purchasing again. Thank you 💞 🦄

9 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Always amazing service!

I have bought a number of items from Itty Bitty and am always so impressed with the quality of the clothing, and the excellent customer service. Fast shipping, clear communication, and amazing products.

25 de setembro de 2020
Opinião espontânea

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