I’ve been buying my vape pods from my local shop and when I go on holiday I struggle to buy enough pods to last but now being able to buy them online is so much easier but what’s better is that I’m sa... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Excellent site, great communication them. Quick delivery. Always what I ordered in the box, no mistakes. Competitive prices. Only downside I found , is the “sold out” sign on a lot of pr... Ver mais
Smooth beautiful flavours easy to manage no dramas and work perfectly I would never go to another vape ever again. Loving the pineapple bananana and spearmint. The fact you can't swap change holders i... Ver mais
A empresa respondeu
My fault in a way, I did not notice my account details were already filled in with old details such as address and tel . When del address came up with old details I could not change it so asked to d... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
I Vape Great (IVG) was established in 2016 in Preston, UK, with a vision to become the world’s leading vape brand, known for excellence, innovation, and trust. We want to help millions of smokers around the world make the switch to vaping, through bold flavour, innovative products, and uncompromising quality. IVG is one of the largest international vaping brands, serving customers in 100+ countries. With over 60 awards, we continue to set the industry standard. We’re providing adult smokers a trustworthy, premium alternative to cigarettes. Vaping should be an experience that inspires change and makes switching simple. Unlock exclusive savings and earn points on every purchase by joining our rewards programme today. It's our way of saying thanks for being part of the community! IVG is the adult smoking alternative.
Informações de contacto
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, Reino Unido
- customercare@ivapegreat.com
- ivapegreat.com
4,6
Excelente
772 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 85% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
easy to irder a quality product at a…
easy to irder a quality product at a reasonable price and prompt delivery to boot
3 de junho de 2026
IVG were great at sorting out an issue for me
IVG were great at sorting out an issue I had with a few of their pro devices.
Try kept in contact with me and replaced the faulty one immediately got it the next day was brilliant
Very happy
9 de junho de 2026
Brilliant!!!
I ordered a big order on Sunday and the order was at my collection point by Wednesday. Fantastic service and it's always the same.
8 de junho de 2026
I've been buying juice from ivg ireland…
I've been buying juice from ivg ireland for a long time now and always would say they are a 5 star company to deal with until i got my order on Thursday and it was completely wrong ive emailed twice to bring it to they're attention and have got zero reply so whilst they're products are very ggod they're customer care is severely lacking and needs major improvement
11 de junho de 2026
Opinião espontânea
Resposta da I Vape Great
Hello Jody,
Thanks for taking the time to leave your feedback, we’re really sorry to hear about the issue with your order, especially as you’ve been a long-time customer with us.
That’s not the level of service we aim to provide, and we completely understand your frustration at receiving the wrong order and not getting a response to your emails.
We want to reassure you that your experience will be passed directly to our team in Ireland so it can be looked into properly. In the meantime, please do reach out via Live Chat or email at customercare@ivapegreat.com so we can get this resolved for you as quickly as possible.
Kind regards,
The IVG Team
Great flavour vape juice
Great flavour vape juice. Easy to order and fast delivery. I will be back!
8 de junho de 2026
Excellent vape .
Excellent vape .. easy to assemble.. fluid level window is great too tobacco flavour is lovely & it doesn’t leak on a plane 👍👍👍
8 de junho de 2026
The price was great delivery was great
8 de junho de 2026
fast delivery but strange delivery policies.
Great products and excellent next day delivery as usual but my compliant is more about your couriers . Why do I need to agree a ‘safe place’ if I’m not in or risk missing the delivery (as I did on one occasion), when I’m out, when the whole parcel fits easily through the letter box?
8 de junho de 2026
Resposta da I Vape Great
Thanks for taking the time to leave your feedback, we really appreciate it.
We’re glad to hear you’re happy with the products and our next day delivery service, and it’s great to know things usually arrive quickly for you.
We understand your frustration regarding the courier’s “safe place” policy. These procedures are set by the delivery provider and can sometimes affect how parcels are handled, even when they would physically fit through a letterbox. We appreciate how this can be inconvenient, and we’ll certainly pass your comments on for review.
Thanks again for your support and for highlighting this as it helps us improve the overall experience.
Kind regards,
The IVG Team
Resposta da I Vape Great
Hello,
Thank you for your great feedback!
We're delighted to hear that you were happy with our prices and quick delivery. It's fantastic to know everything was spot on!
We really appreciate your support and look forward to serving you again soon.
Kind regards,
The IVG Team
Very convenient
Very convenient, nice flavours but could do with rhubarb and custard flavour please and you have good offers.
8 de junho de 2026
Resposta da I Vape Great
Hello Anthony,
Thank you for taking the time to share your feedback!
We're delighted to hear that you're enjoying the convenience of our products, the flavours, and our great offers.
We also love hearing flavour suggestions! We'll be sure to pass your request for a Rhubarb & Custard flavour on to our product team for consideration.
Thank you for your support, and we look forward to serving you again soon!
Kind regards,
The IVG Team
The best product
8 de junho de 2026
Resposta da I Vape Great
Hello Ross,
Thank you so much for your fantastic feedback!
We're thrilled to hear that you think our product is the best. Your support means the world to us, and we're delighted you're enjoying your IVG experience.
We look forward to serving you again soon!
Kind regards,
The IVG Team
Resposta da I Vape Great
Hello,
Thank you for your lovely review!
We're delighted to hear that you were happy with our service and that you're enjoying the menthol flavour. It's always great to know our flavours are hitting the mark!
We truly appreciate your support and look forward to serving you again soon.
Kind regards,
The IVG Team
Resposta da I Vape Great
Hello Pauline,
Thanks so much for your feedback!
We're delighted to hear that you were impressed with our super-fast delivery. We always aim to get orders to our customers as quickly as possible, so it's great to know we delivered on that promise.
We appreciate your support and look forward to serving you again soon!
Kind regards,
The IVG Team
Resposta da I Vape Great
Hello Andy,
Thank you for your kind review!
We're delighted to hear that your order arrived quickly and that you're enjoying the product. We really appreciate your support and look forward to serving you again soon.
Kind regards,
The IVG Team
good bcs i m new so givabsolute servises 3 star …
good bcs i m new so give 3 star according to my experienced
11 de junho de 2026
Opinião espontânea
Resposta da I Vape Great
Hello,
hanks for taking the time to leave a review — we really appreciate it.
We’re glad your experience has been okay so far, especially as a new customer, but we also hear that it hasn’t fully met your expectations yet. If there’s anything specific that would have improved your experience or anything you struggled with, we’d genuinely like to know so we can do better.
We hope we can turn that 3-star into a 5-star for you in the future.
Kind regards,
The IVG Team
Resposta da I Vape Great
Hello Laura,
Thank you for your fantastic feedback!
We're delighted to hear that you feel our products offer excellent value for money. Your support means a lot to us, and we're so pleased you had a positive experience.
We look forward to serving you again soon!
Kind regards,
The IVG Team
Resposta da I Vape Great
Hello,
Thank you for your kind review!
We're delighted to hear that you're enjoying the great deals available on our website. We really appreciate your support and hope to bring you even more fantastic offers in the future.
Kind regards,
The IVG Team
Ordered multiple times and always great…
Ordered multiple times and always great service
5 de junho de 2026
Resposta da I Vape Great
Hello Brad,
Thank you for your continued support!
We're delighted to hear that you've ordered from us multiple times and have consistently received great service. Your loyalty means a great deal to us, and we're grateful to have you as part of the IVG community.
We look forward to serving you again soon!
Kind regards,
The IVG Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.