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Jack Reid sells leather bags: backpacks, holdalls, messengers and duffles for everyday use and travel. We deliver across the United Kingdom and Ireland. Questions about an order? Reply to any of our emails or write to team@jack-reid.com.
Reino Unido
2,3
9 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 62% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Ordered bag stating dispatch in UK next day. Email received saying now two weeks. Emailed and used Contact Us to cancel - no response. Now unsure if this is a genuine hand made bag company in UK. Background research telling me no. Looks like money lost which is disappointing
Such a con. These are Chinese made and cheap. Available elsewhere at half the price. Customer service just stopped short of lying to my about the origin of the bags. No chance of a return as they issue a credit for something else from their store. Please avoid at all costs.
I purchased a waxed bag with leather attachments for approx £143 supposedly reduced from £543 it took quite some time to arrive . The bag was incredibly cheaply made something like you would find in a north African market so I would advise anyone to avoid this company at all costs it’s a scam well thought out but a scam
Ordered bag stating dispatch in UK next day. Email received saying now two weeks. Didn't meet my needs. Emailed and used Contact Us to cancel - no response. Now unsure if this is a genuine hand made bag company in UK. Background research telling me no. Looks like money lost which is disappointing.
Resposta da Jack Reid
Hi Evan,
You're right that you waited too long for an answer to your emails, and we're sorry for that. We've now replied to you by email.
Your order had already been labelled for dispatch before your message reached us, and it is now with the carrier on its way to you, so your money is not lost. We've sent you the tracking link, and if the bag isn't right for you once it arrives, you can return it within 30 days of delivery and we'll help you with that.
We're a genuine small business, we make our bags ourselves, and every order goes out with tracking.
The Jack Reid team
So ..... they've been in business for 29 years but only just open your website, Facebook account, storefront and Trust Trustpilot account in the last few weeks? ..... and they are an AI creation.
Can I just add how remarkable it is that this supposedly old family firm's bags are also available at Trendhim, Handsome Dan's, Cole & Harrison, Bella, Saint Door, Aussie Pacific blah blah blah
There is nothing that screams DODGY AS HELL quite like when you try to cloak your business in a a veil of barefaced lies.
Resposta da Jack Reid
Hi Mark,
We've checked, and there is no order from you with us, so this review isn't based on a purchase from us or a bag you received. It's a shame to see a small business described like this by someone who has never bought from us.
We make our bags ourselves and stand behind every one we send out. If you ever do order, or have a question, you can reach us at team@jack-reid.com.
The Jack Reid team
Resposta da Jack Reid
Hi,
We're sorry you feel this way. We make our bags ourselves, and every order goes out with tracking.
If you have ordered from us and something isn't right, please email team@jack-reid.com and we will sort it out with you.
The Jack Reid team
I bought a canvas hiking backpack. Firstly, I think the product itself is pretty much as described and advertised: it's thick canvas with leather straps and plenty of pockets. Seems robust although the leather straps could be thicker. Generally I'm pleased and ultimately it's the product which is important.
I think the website and advertising are misleading however: I don't believe there really is or ever has been a kindly looking craftsman Jack Reid, handcrafting since 1997...
Still, when I got a bit panicky thinking I'd been scammed and nothing was going to turn up, they did email me and actually it did turn up on time so really it's all good. I hope the bag remains as robust as it feels.
Resposta da Jack Reid
Hi Alec,
Thank you for taking the time to write this. We're glad your backpack arrived on time and that you're pleased with it. We understand the worry while you wait for a parcel, and we're sorry it gave you a few anxious days.
We do make our bags ourselves, and we hope yours stays as robust as it feels for many years. If you ever need anything, just reply to one of our emails.
The Jack Reid team
Chinese sources product over priced. Credit card chargeback worked.
Resposta da Jack Reid
Hi David,
You placed your order on 21 October and asked us to cancel it the same day. Your order was cancelled before it was sent, and your full payment went back to your card on 22 October. We confirmed this to you by email on 23 October.
We're sorry the bag wasn't for you. If there's anything else we can help with, you can reach us at team@jack-reid.com.
Jack
Scam seller. Refuses to provide return details and unresponsive on refunds.
Bags and business claiming to be in the U.K. and aren’t handcrafted in UK but a China based scam seller.
I have requested return information daily for over a week and the seller fails to respond. In fact I raised the initial complaint in seeking a refund and order cancellation on 7th Oct. Unfortunately I can’t see me getting a refund.
Just take a look and see how many of the Trustpilot positive 4* and 5* reviews are from actual verified users…
These aren’t artisan crafted products but mass produced from China. Avoid!!
Resposta da Jack Reid
Hi Sandeep,
Your parcel is on its way. We emailed you the tracking reference on 20 October and the courier details for the UK delivery on 21 October, and the latest tracking update came in today, 26 October. You can follow it at jack-reid.com/pages/track-order.
We're sorry it has taken longer than we said it would. If the bag isn't right for you when it arrives, you can return it within 30 days of delivery under our returns policy, and we'll help you with that at team@jack-reid.com.
Jack
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