Jack Brunsdon & Son Opiniões 

205
TrustScore: 4.5 em 5

4,4

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Classificada 1 em 5 estrelas

Cannot get hold of JACK at all. I would appreciate if contact details are available!

Classificada 5 em 5 estrelas

Really pleased with our awesome, new front door - everyone at JB has been both professional and friendly throughout. There has been clear communication on timings from initial quote right through to f... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Over 3 years ago, we installed JB windows and doors throughout our house in the Chilterns. One of the doors got caught in the wind over the weekend, and the top bracket was bent out of shape due to t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The quote we received for our new front door and side panels was at the higher end of our expectations. However we are delighted. All the team at Jack Brunsdon were helpful and professional, in partic... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de portas
  2. Fabricante de portas
  3. Loja de portas
  4. Instalador de vidros duplos
  5. Serviço de instalação de janelas
  6. Fornecedor de janelas

Escrito pela empresa

Designers and Installers of hand crafted windows and doors. We promise: Attentive Service, Best Workmanship, Finest Materials and an Excellent Fit.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

205 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as opiniões

(205)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Yes all went very smoothly.

Yes all went very smoothly. Polite service and workers.
An expensive process so hope they last!
When saved up for another lot of wooden windows will use company again.

13 de março de 2018
Opinião espontânea
logótipo da Jack Brunsdon & Son

Resposta da Jack Brunsdon & Son

Thank you for your comment Sarah, we are so happy that you are pleased with our work!
We are more than happy to help you with your next project in the future.

Kind regards
Ebba

Classificada 5 em 5 estrelas

Outstanding

Fantastic service from start to finish and excellent quality work

9 de março de 2018
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Resposta da Jack Brunsdon & Son

Thank you Chris! We are very happy to hear that you are pleased with our work.

Kind regards
Ebba

Classificada 5 em 5 estrelas

Excellent from start to finish

The salesman, surveyor and fitters were all highly professional and knowledgable as were the ladies in the showroom. Sometimes it is worth paying for quality workmanship and helpful people. This was such an occasion. Highly recommend.

27 de fevereiro de 2018
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Resposta da Jack Brunsdon & Son

Thank you for your lovely comment FW. It's great to hear that you are so pleased with your experience with us!

Kind regards
Ebba

Classificada 5 em 5 estrelas

Wonderful windows

Very good company making beautiful windows, with fantastic service

14 de fevereiro de 2018
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Resposta da Jack Brunsdon & Son

Thank you James, it's wonderful to hear such great feedback!

Kind regards
Ebba

Classificada 5 em 5 estrelas

We are very happy with our new …

We are very happy with our new double-glazed windows. The quality is excellent and they look fantastic. The fitters did a great job and worked so cleanly and quietly, putting down covers to protect our flooring and wore plastic covers over their boots. They bought their own flasks of tea and coffee too and were a pleasure to have around.

31 de janeiro de 2018
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Resposta da Jack Brunsdon & Son

Thank you for comment Diane! We are delighted that you are happy with your new windows and especially the service that you received.

Kind regards
Ebba

Classificada 5 em 5 estrelas

I love my new front door from Jack …

I love my new front door from Jack Brunsdon & Son, it is worth every penny and brings me great joy everyday. The price is higher than many other alternatives on the market, but I don't think there is another door manufacturer who can come close in terms of workmanship, quality, style, choice and service. I spent hours in other door showrooms feeling underwhelmed and disappointed that I couldn't find anything that I liked. When I found Jack Brunsdon I was genuinely impressed and do not regret my investment.

29 de janeiro de 2018
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Resposta da Jack Brunsdon & Son

Thank you so much for your wonderful review Sarah! I'm really happy that you are so please with your new door.

Kind regards
Ebba

Classificada 5 em 5 estrelas

Great window, excellent service

From first visit to the show room to having the window fitted, the service was excellent.Friendly and helpful staff in the show room, the fitters tidied everything up after themselves and took away the rubbish. Really pleased with our new window.

19 de dezembro de 2017
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Resposta da Jack Brunsdon & Son

Thank you, Angela Morris!
We're so pleased to hear that you are happy with your final product and the service which you received.

Classificada 1 em 5 estrelas

Don't waste your time and money...

"We promise attentive service, best workmanship, finest materials & perfect fit". Don't believe it for a second. We have had nothing but poor service from this company. Our front door (excellent craftsmanship) was installed on 3rd July after two failed attempts. We are STILL waiting for the job to be completed. We have been passed from pillar to post in the "customer services" team and still no one seems to be bothered to deal with the problem. What's worse, Jack Brunsdon & Son didn't waste time in sending us the final invoice. It has been 3 weeks since the last failed attempt to finish the job and I still haven't heard from anyone on their side. While the product is good and the fitters are professional and a joy to work with, the rest of the business is a disgrace. I would look elsewhere if you want a new front door.

26 de novembro de 2017
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Resposta da Jack Brunsdon & Son

Thank you for your review, Mrs Sharma.

We are pleased that you like the product and that your installation went well; I will pass on this information to our team.

Regarding your service call, though, I apologize that no one has been in touch with you to discuss this. We have recently implemented a new customer focussed approach which we are currently rolling out; this involves your local showroom being your point of contact throughout your journey with us, so they will follow up on all issues for you and ensure that everything is completed to your satisfaction. I have passed your details onto your local showroom manager and asked her to contact you as a matter of urgency so we can finalise the outstanding issue to your satisfaction.

If you have anything else that you would like to discuss, though, please do not hesitate to contact me directly on: maria.lloyd@jackbrunsdon.co.uk

Classificada 1 em 5 estrelas

Don’t trust promises delivery timescale even on a big job!!

Having just paid for 21 units to be installed all new windows for our house, a new side door and a large set of bifolds (anyone familiar with Jack Brunsdon’s prices will know this is an expensive job), I received a call to say they had “installation issues” & they needed to put it back FIVE weeks ... Installation was due to start next Wednesday and now I doubt they’ll manage to do it for Christmas!

We have planned an extension to our house around the promised 14 week lead time and now they want to make it 19 weeks! I did call back and say I wasn’t happy having spoken to our builders and they have suddenly “found” 2 days to possibly manage to install our new ones and a date in “just” four weeks to “finish off”. Total shame as my husband and I were totally in love with the company until this afternoon, everyone we’ve dealt with had been great so far, but won’t be recommending them to anyone in our network now. I had seen a review for our local showroom on Google with a similar complaint (as soon as they got payment timescales slipped) and I thought it was unfortunate/a one off/a small order, but seems par for the course now. Shoddy way to run a business.

8 de novembro de 2017
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Resposta da Jack Brunsdon & Son

Thank you for your comment, Mrs D.

We are pleased that you have been happy with your experience up to this point. However, I understand your frustration regarding the delay to your installation, and once again we do apologise for the inconvenience that this has caused you. I understand that you are now in contact with you local showroom manager, who has explained the reasons for the delay, which are, unfortunately, out of our control. I can assure you that all our customers are very important to us and we are doing everything that we can to minimise the inconvenience for you.

In the meantime, we would also be more than happy to refund your second stage payment, which would then be due the day before your installation takes place. Please let me know if this is something in which you are interested and I can ask your local showroom manager to arrange this for you: maria.lloyd@jackbrunsdon.co.uk

Classificada 5 em 5 estrelas

Very impressed with the service

Very impressed with the service. The installation was smooth and very professional, all the mess was cleared up, and my new door looks pretty fantastic. Very happy

7 de novembro de 2017
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Resposta da Jack Brunsdon & Son

Thank you for your lovely review, Miss Chester! We're so pleased that you're happy with your new door.

Classificada 5 em 5 estrelas

Excellent

Excellent - the whole process was wonderful. Shame I have only got one door.

5 de novembro de 2017
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Resposta da Jack Brunsdon & Son

Thank you, Jenny! We're delighted that you're happy with your new door.

Classificada 4 em 5 estrelas

Good choice of designs and range of …

Good choice of designs and range of prices for top end products.
Surveyor provided good advice and ideas
Installation was done well, within a day, and with minimal mess.
Back office has improved since last purchase but could still be tightened up.

3 de novembro de 2017
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Resposta da Jack Brunsdon & Son

Thank you very much for your review! We're delighted that you are pleased with your new doors and the service that you received. Thank you for your feedback on the back office; we are always looking for ways to improve our customer journey and will certainly look into ways to further improve the customer experience here.

Classificada 5 em 5 estrelas

Great service from beginning to end and …

Great service from beginning to end and the resulting finished job superb. Would highly recommend.

28 de outubro de 2017
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Resposta da Jack Brunsdon & Son

Thank you for your review, Steve. We're delighted that you're so pleased with your windows and door!

Classificada 5 em 5 estrelas

A wonderful experience from the outset

A wonderful experience from the outset! Really pleased with the door everyone has commented on how good it looks. When the door was being installed the regional manager popped by to make sure all was going well. The 2 people who installed were very thorough and professional and finished to a high standard! Also when we were choosing we were helped on colour, furniture and style that matched the age of our house we did not have this experience with any other company!

28 de outubro de 2017
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Resposta da Jack Brunsdon & Son

Thank you for your lovely review, Caroline Long! We're thrilled that you're so pleased with your new door and the service that you received.

Classificada 5 em 5 estrelas

The brilliant Brunsdons

From the day Oliver arrived at my ancient house and took photos of the outside I felt as though I was in good hands. Then it took four months of fighting the local council to get permission to have the leaking leaded lights and wooden windows, through which you could poke a finger, changed to double glazing - looking like leaded lights and with argon in between the glazing and wooden frames.. During this time I was backed every day by Katya in the Henley office helping me to remind the Council of my plight. After a refusal, and a lot more help, we won. Every single person that had to replace the windows (built to order) was wonderful. Remember that the house is very old and everything is crooked. The “workers” could not have been more pleasant and kind to an over 70 year old lady, and anything I mentioned was quickly seen to.
In all my life I have never had such nice people, efficient and careful working for me.
I would recommend Brunsdons to anyone.

27 de outubro de 2017
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Resposta da Jack Brunsdon & Son

Thank you for your wonderful review, Amanda Pepper. We're all delighted that you are so pleased with your new windows and journey with us.

Classificada 5 em 5 estrelas

WHY DIDN’T WE DO IT YEARS EARLIER!?

EVERYTHING ABOUT THE NEW JACK BRUNSDON WINDOWS MEETS WITH MY IDEAL OF PERFECTION.
ALL DEALING WITH THE SURVEYOR, THE JOB PLANNER AND THE OFFICE WERE PLEASINGLY SIMPLE AND FROM THE MOMENT THEY ARRIVED TO THE COMPLETION OF THE FITTING, WE WERE MORE THAN HAPPY WITH THE WAY THE TEAM EXECUTED THEIR TASK.
A VERY BIG THANK YOU TO EVERYONE FROM JACK BRUNSDON, WE ARE DELIGHTED WITH THE FINISHED JOB AND ARE MORE THAN HAPPY TO RECOMMEND JACK BRUNSDON TO ANYONE THINKING OF INSTALLING NEW WINDOWS OR DOORS TO THEIR HOME. ROBIN AND ANGIE

27 de outubro de 2017
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Resposta da Jack Brunsdon & Son

Thank you for your review, Robin and Angie! We're so pleased that you're happy with your new windows and your journey with us!

Classificada 5 em 5 estrelas

Very satisfied

Apart from a glitch with the required handles on the windows, which got resolved to our satisfaction, we were delighted with the workmanship and the competence of Pan & Stan.

27 de outubro de 2017
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Resposta da Jack Brunsdon & Son

Many thanks for your review! We are delighted that you were pleased with your installation team, and that we were able to resolve the issue with your handles to your satisfaction.

Classificada 5 em 5 estrelas

Well qualified workmen who are able to …

Well qualified workmen who are able to think and adapt on the job.

7 de outubro de 2017
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Resposta da Jack Brunsdon & Son

Thank you for your review, Dr Carmichael. We're delighted that you are pleased with your installation! We will pass on your feedback to the team.

Classificada 5 em 5 estrelas

Beautiful door

Excellent product and good service. Installers were very tidy and professional. Any folllw up calls dealt with promptly.

3 de outubro de 2017
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Resposta da Jack Brunsdon & Son

Thank you, Lindsay! We're very pleased that you're happy with your new door and side-lights.

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