Jack's Lab Opiniões 

188
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

I like to support a small business so I thought I’d give jacks lab a try. They get two star because yes I eventually received what I paid for but goodness I did pay dearly for it, but... Ver mais

Classificada 5 em 5 estrelas

Goods and service received: 250D 35mm film with processing, standard scans (6MP), negatives returned. Kept well informed of progress; did what they said according to plan; no scratches or dust on the... Ver mais

Classificada 5 em 5 estrelas

A fantastic and reliable film lab - used both colour and b&w services for 35mm film for over than a year! I always gets super quick replies when I enquire about certain services / processes. I love po... Ver mais

Classificada 5 em 5 estrelas

couldn’t recommend jack’s lab enough. i used them for the first time recently for 35mm film developing and will definitely keep using them in future! found it super easy from start to finish. paid for... Ver mais

Informações sobre a empresa

  1. Laboratório fotográfico

Escrito pela empresa

Jack's Lab is an independent boutique film processing lab, based in Bristol, offering mail-order or local drop off services. We're a small team of photographers with a passion for film and years of experience working with it - We know how precious your film is and we'll treat it as if it were our own. We are a super friendly and inclusive lab, with high quality services available for all levels of film photographers, whether it's a do-everything-for-me deal, or you're after something a bit more bespoke.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

188 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,3

Todas as opiniões

(188)

8 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Highly recommend

First time using Jack's Lab - Great speedy service on getting some old rolls of film developed and scanned. I will definitely be using them again!

7 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

10/10!

This was my first time using Jack's Lab and it won't be the last. The quality of the scans and prints are fab. They are a lovely team helping me with my questions I had before I ordered. Would recommend them to anyone!

28 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Independent Perfection

Jack's Lab, what can I say? They have excelled where other "wonderous" labs have failed me. Professionally developed, scratch free 35mm colour negatives delivered safely and in good time.

You guys just earned yourselves a regular customer.

Support local, support independent!

14 de novembro de 2022
Opinião espontânea
logótipo da Jack's Lab

Resposta da Jack's Lab

Awesome! So pleased to hear you were happy with everything. And great to have you as a customer. Especially if you're local 👍🏻👍🏻

Classificada 1 em 5 estrelas

Extremely disappointed

Extremely disappointed. I wanted film developed and used Jack Labs due to the reviews. Slightly expensive I thought but was happy to continue. I received email asking if I wanted the negatives and stated happy for them to be disposed of. I then paid more money for the prints to be returned to me. I wasn't overly happy but paid anyway. I then received negatives and no prints. If I want prints, that's another £14. Emailed Jack labs and it's my fault. That is that. I'm sure other people may get a better service but I feel let down (even if I thought developed mean developed and not having negatives returned to me).

17 de outubro de 2022
logótipo da Jack's Lab

Resposta da Jack's Lab

Hi Mat. Thanks so much for your review. I'm disappointed that you felt the need to express your disappointment via this avenue.

As we explained to you numerous times, when you first ordered your film to be developed with us you ordered one with scans and one develop only, and had opted for us to recycle your negatives. When your order arrived with us, we contacted you to check whether you in fact wanted scans from both rolls and to recycle, or whether you just required development only and wanted us to post your negatives back to you.

You replied, very clearly, with "development only please", and we added on the cost of postage in order to return your negatives to you. Also, £10 to develop two rolls of colour film...I'm not sure I would class that as 'slightly expensive' given the current market, if you were to do some research.

You then got in contact to enquire as to where your scans and prints were. We apologised for any confusion caused, but that we had spoken directly to you to clarify what it is that you wanted, and you had specified 'develop only'...the clue really is in the name.

We then offered to scan and print your negatives for you, at a discounted rate, to which you replied that you were disappointed that you would have to pay extra...for a service you hadn't originally ordered or paid for.

Again, I'll stress that we pride ourselves on being an inclusive film lab, for film photographers of all levels, and we will happily guide any customer through any order with us, if they have any questions or are unsure of what anything means.

I'm really very sorry that you felt let down by your experience with us. But in reality, we really couldn't have done much more for you.

All the best,
Jack

Classificada 5 em 5 estrelas

Great Service!

Great, efficient service and scans came out great. Would definitely reccomend after bouncing around a few labs looking for one in the UK to trust!

29 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic company

I’m so happy I found Jacks lab. I’ve had a film camera for years but never used it due to the lack of places to get film developed locally. And then not being able to share them online properly - a phone photo of a print just never looks good.
After doing some research and wanting to take my film camera on holiday, I found Jacks lab. The process was so easy. And being able to get the photos sent by Dropbox means I can share them online in the quality they deserve. I also love being able to choose to recycle the negatives.
I look forward to using my camera more, experimenting with different types of film and the excitement of receiving the email with the photos!

29 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect!

This was a really positive experience and I am so happy with my photos.

I reached out to Jack's Lab to ask about pricing to develop some old negatives. The customer service was fantastic and I sent my negatives to be developed.

I received a link to my photos so as I could access them electronically and Jack's Lab safely returned my negatives to me.

I would highly recommend this service. The start to end process was fast and efficient and I was so happy to see my pictures. A perfect experience.

Thank you Jack!

13 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Best Independent Processing Shop!

I’m a photographer and new to using 35mm film! So I wanted to find a company i felt secure sending my film too. Jacks lab was the first to come up and I saw that they was an independent shop, I loved their values & the company’s story, not to mention the 5 * reviews!
Ordering to ship it to them was so easy, they update you accordingly and the processing time was on the dot. I was so happy with the images and how it was sent ☺️
I’ve found my go to processing store and I will be referring them to everyone!
Thank you so much jacks lab! ❤️

23 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Best on all counts

Best film lab I've used, with very reasonable prices, impressive turn around times, and consistently helpful team members. Recommended to anyone and everyone.

17 de agosto de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Used Jack's Lab for 5x 35mm colour…

Used Jack's Lab for 5x 35mm colour films, placed order online and dropped films in, first you get a friendly welcome and the customer service from there is top notch, turn around was great, and digital prints were downloaded off dropbox link send via email, prints and negatives collected next day, I especially liked that there is no posting involved, all work is done on site, end product is excellent, and pricing is very competitive, I would definately recommend.

5 de agosto de 2022
Opinião espontânea

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