Jackson & Perkins Opiniões 1358

Resposta da Jackson & Perkins

7/04/2026

Hi Monte,
I’m really sorry we missed the mark on timing. We do try to give a general idea of when things will ship with the estimate calendar on our website, but sometimes weather throws a wrench in things since we’re trying to make sure plants arrive in good shape.

I really appreciate you taking the time to share this feedback. It helps us keep improving and setting better expectations.

Regards,
Gwen

Resposta da Jackson & Perkins

30/03/2026

I understand your frustration, and I’m sorry this felt like a lack of communication.
Your order was placed on March 16 for the Zephirine rose, which is scheduled to ship in May. This timing is noted on the product page, though we recognize it may not have been as clear as it should have been at the time of purchase.
Because we only charge at the time of shipment, your order was not billed. When you requested cancellation on March 27, the order was canceled accordingly, and no charges were processed.

We appreciate you sharing this feedback—it helps us improve how we communicate availability and shipping timelines moving forward.
Thank you,
Gwen

Resposta da Jackson & Perkins

30/03/2026

Giulia, I’m really sorry this has been your experience—that’s not how we want anyone to feel after ordering from us.

I’d truly like to help make this right. Since your order included two different roses, could you let me know which one arrived damaged? I’ll take care of a replacement or refund for you right away.

I appreciate you giving us the chance to fix this.
Gwen

Resposta da Jackson & Perkins

25/03/2026

I’m really sorry to hear this—that’s not the experience we want you to have, and I can absolutely understand how frustrating this must be, especially after trying to reach us multiple times.

I’d love to step in and get this sorted out for you. Please email your order details to info@jacksonandperkins.com and include Attn: Gwen in the subject line so it comes directly to me.

Once I have your information, I’ll personally review everything and make sure we get this resolved for you.

Thank you for sticking with us—I appreciate the chance to make this right.
Gwen

Resposta da Jackson & Perkins

24/03/2026

Thank you so much for sharing this—it really means a lot. There’s nothing better than seeing those first signs of growth, especially with roses.

We’re so glad you’re happy with your purchase, and we hope your garden keeps rewarding you all season long.
Thank you,
Gwen

Resposta da Jackson & Perkins

23/03/2026

I’m sorry—we got ahead of ourselves and reached out before your order had actually shipped. That’s on us, and we should have only reached out AFTER we shipped your roses.

Your order is in our queue, and we’re just waiting on a few varieties to arrive from the fields before sending it out. We’ll be in touch as soon as it’s ready to ship.
Thank you,
Gwen

Resposta da Jackson & Perkins

23/03/2026

Love this—thank you for sharing!

I’m so glad your Simplicity hedge roses arrived looking great, and Oxford Girl is going to be such a star. Pink blooms really are the best!

Enjoy! - Gwen

Resposta da Jackson & Perkins

23/03/2026

Hi Maurice,
I was able to locate your order, and at this point we’re just waiting for the rose to be ready to ship. As soon as it is, we’ll get it on its way to you.
Thank you,
Gwen

Resposta da Jackson & Perkins

23/03/2026

Hi Jeffrey,

I’m really sorry to hear this—especially given the care and experience you clearly have with roses. That’s not the kind of performance we expect from our plants, and I understand why this would be frustrating.

It’s also disappointing to hear that the replacement didn’t take off either. That’s not how we want to stand behind our roses.

If you’re open to it, I’d appreciate the chance to look into your orders and see what may have happened. Please feel free to email me at info@jacksonandperkins.com , Attn: Gwen, and I’ll work with you to make this right.

Thank you,
Gwen

Resposta da Jackson & Perkins

23/03/2026

Hi Rhonda,
I’m very sorry to hear about your experience—that’s not what we expect, and I understand your frustration.

It looks like your last name didn’t come through on this review, so I’m unable to locate your order. Could you please email me at info@jacksonandperkins.com , Attn: Gwen, with your order details? I’ll look into this for you and work to make it right.

Thank you,
Gwen

Resposta da Jackson & Perkins

23/03/2026

Now this is what we like to hear.

Sounds like your roses are off and running, and I’m glad we could quickly swap out the one that didn’t cooperate. Appreciate you giving us the chance to make it right—and enjoy all those blooms coming your way!

Cheers!
Gwen

Resposta da Jackson & Perkins

23/03/2026

Hi Nancy,
This is the kind of update we love—thank you for sharing it.

I’m so glad everything made it out in time for the holidays, and that we could quickly step in and fix the one that didn’t arrive looking its best. Gifting plants can feel like a leap of faith, so it means a lot that you keep choosing us for it.

Thanks!
Gwen

Resposta da Jackson & Perkins

23/03/2026

All those years really mean something to us—thank you for continuing to come back.

Thank you!
Gwen

Resposta da Jackson & Perkins

23/03/2026

Hi Lynn,

This is great to hear—thank you for calling that out.

We’re big fans of those videos too, so I’m especially glad they’ve been helpful. I’ll make sure to pass this along to our marketing team—they’ll love hearing it.

Thanks!
Gwen

Resposta da Jackson & Perkins

23/03/2026

I’m really sorry to hear how these arrived and that they haven’t taken off—that’s disappointing, especially after getting everything planted so carefully. Thank you for letting us know.

I’ll reach out by email to get a few more details, and we’ll work through this together to make it right, whether that’s a replacement or a refund.

Thank you,
Gwen

Resposta da Jackson & Perkins

23/03/2026

Thirty-five years—that’s incredible. Thank you for sticking with us for so long.

I’m really glad to hear the roses (and our team) have continued to come through for you over the years. It means a lot that you took a moment to share this.

Thank you,
Gwen

Resposta da Jackson & Perkins

23/03/2026

Joanne,
I’m really sorry to hear this—both the condition of the roses and that your full order didn’t arrive. I understand why this would be frustrating.

Could you please send me an email at info@jacksonandperkins.com , Attn: Gwen? I’d like to take a closer look at your order and work with you to make this right.

Thank you,
Gwen

Resposta da Jackson & Perkins

23/03/2026

Hi Karen,

Sounds like you had a bit of both—but I’m really glad to hear most arrived in great shape.

And I love that our team was able to jump in and take care of the few that didn’t make it. That’s exactly how it should go. Thanks for sharing this.

Have a great spring!
Gwen

Resposta da Jackson & Perkins

23/03/2026

Thank you for your patience—I understand how frustrating this delay has been, especially with the planting window in mind.

We’re currently waiting on a few of the varieties in your order to come in from our grower, but we’re moving as quickly as possible and will get everything out to you as soon as we can.

Thank you,
Gwen

Resposta da Jackson & Perkins

23/03/2026

Hi Mrs. Christine!

Appreciate you sharing this.

Glad to hear everything showed up healthy and that ordering was smooth—and it’s always nice to see a familiar name come back around.

Thank you!
Gwen