The only reason you did not get five stars is due to the unnecessary plethora of emails - over a dozen - trying to get me to order. I am capable of deciding that myself.
A empresa respondeu
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Leia as opiniões dos outros
Website not easy to order from: one item kept on disappearing from the basket for unknown reasons. And not made clear how long delivery would take. Otherwise good product, for a serious price!
A empresa respondeu
Easy website to navigate with great range. I liked the clear indications of what was compatible with my device. Parcel was dispatched promptly in Denmark, and it took 10 days to reach the North of Sco... Ver mais
A empresa respondeu
What can I say other than it’s an easy website to find your way around buy the correct goods you need all goods are first class quality and if you need things quickly next day is an option
A empresa respondeu
Informações sobre a empresa
Sobre Japebo.co.uk
Escrito pela empresa
Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device – ensuring the best possible sound experience and long-term performance. 🔊
🛒 Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
🚚 Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
💬 Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
🔒 Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Escrito pela empresa
- Find the right product – without the hassle
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. Our webshop is designed to make it easy to find exactly what you need – quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or which product to choose? We’re here to help. Our support team is available via email and ready to guide you, so you can find the right solution for your hearing aid – both before and after your purchase.
- Fast dispatch & reliable service
- We dispatch orders quickly from our warehouse and always provide tracking, so you can follow your delivery every step of the way. We’re committed to providing a smooth and reliable shopping experience from start to finish.
- Safe and transparent shopping
- Japebo offers a 90-day return policy for your peace of mind. We read every review and actively use feedback to continuously improve our service and customer experience.
Informações de contacto
Fabriksvej 9A, 4200, Slagelse, Dinamarca
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
Everything for your hearing aids
4,4
Excelente
479 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 86% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
All good ⭐️⭐️⭐️⭐️⭐️
3 de janeiro de 2026
Resposta da Japebo.co.uk
Hi John,
Thank you very much for your 5-star review. We’re pleased to hear that everything was all good, and we truly appreciate you taking the time to share your experience.
Thank you for shopping with Japebo — we look forward to helping you again in the future.
Kind regards
Thomas – Japebo
I found the web site easy to use.I…
I found the web site easy to use.I found the item I required easy by photos.
Easy ways to make the payment and was dispatced very quickly and arrived with in the time stated.
Excellent service from start to finnish
2 de janeiro de 2026
Resposta da Japebo.co.uk
Hi Martyn, thank you for your review!
We’re really pleased to hear the website was easy to use, the photos helped you find the right item, and that payment and dispatch were smooth.
Great to know it arrived within the stated time — thanks again for choosing us.
Best regards,
Mads – Japebo
Resposta da Japebo.co.uk
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear that your order arrived on time and that everything was to your satisfaction.
Your positive feedback is greatly appreciated, and it motivates us to continue providing excellent service.
If you have any further comments or need assistance, please don’t hesitate to reach out.
Best regards,
Micas - Japebo
Good communication from Japebo about…
Good communication from Japebo about when I was going to get my parcel delivered, and very reliable service. It was the first time I have used Japebo, and I will continue to use them in the future.
1 de janeiro de 2026
Resposta da Japebo.co.uk
Thank you so much for taking the time to leave such a positive review on Trustpilot.
We are delighted to hear that you had a great experience with our communication and service.
It's wonderful to know that you found us reliable, especially as a first-time customer. We strive to keep our customers informed every step of the way, and your feedback reassures us that we are on the right track.
We look forward to serving you again in the future. If you have any questions or need assistance, please don’t hesitate to reach out.
Best wishes,
Micas - Japebo
This Oticon cleaning kit brilliant
This Oticon cleaning kit ,came quickly and has proved to be absolutely brilliant at cleaning my moulds, I was frustrated at not being able to get help with my hearing aids, this kit means I can do maintenance myself.
30 de dezembro de 2025
Resposta da Japebo.co.uk
Hi Lian,
Thank you for your lovely review — we really appreciate it!
We’re glad the Oticon cleaning kit arrived quickly and that it’s helped you clean and maintain your moulds yourself. It’s great to hear it’s made things easier for you.
If you ever need any other accessories or maintenance items for your hearing aids, feel free to reach out.
Kind regards,
Mads – Japebo
Resposta da Japebo.co.uk
Hi Ian,
Thank you for your kind review - we really appreciate it!
We’re glad you had a great experience, and we’ll be happy to help again anytime you need accessories for your hearing aids.
Kind regards,
Mads – Japebo
Resposta da Japebo.co.uk
Hi George,
Thank you for your review — we really appreciate it!
We’re happy to hear everything went smoothly with both the product and the delivery. If you ever need accessories for your hearing aids again, feel free to reach out.
Kind regards,
Mads – Japebo
Resposta da Japebo.co.uk
Hi William, thank you for your feedback.
We’re really happy you had a great experience and that the tracked delivery was quick.
Thanks for choosing Japebo.
Kind regards,
Mads – Japebo
Having found the click domes I was…
Having found the click domes I was looking for I ordered directly and received them promptly
30 de dezembro de 2025
Resposta da Japebo.co.uk
Hi Alan, thank you for your feedback.
We’re glad you could find the right click domes easily and that everything arrived quickly.
Thanks for choosing Japebo.
Kind regards,
Mads – Japebo
Item as described and received…
Item as described and received promptly.
I wil use this company again and I recommend them to others.
16 de dezembro de 2025
Resposta da Japebo.co.uk
Keith,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Resposta da Japebo.co.uk
Hi J. Hutchinson, thanks for the review!
Great to hear everything was straightforward and hassle-free.
Thanks for choosing Japebo.
Kind regards,
Mads – Japebo
Resposta da Japebo.co.uk
Hi, thank you for your feedback!
We’re happy we could help you find what you were looking for.
If you ever need anything else, just let us know.
Kind regards,
Mads – Japebo
Excellent hearing aide filters and…
Excellent hearing aide filters and domes. Good prises. .
10 de setembro de 2025
Resposta da Japebo.co.uk
Hi E. McCauliff, thank you for your 5-star review!
We’re really happy to hear you’re pleased with the filters and domes — and that you found our prices good too.
We hope to see you again soon.
Kind regards,
Mads – Japebo
Quick, efficient, great price
I have tried various products but the quality was not great. Then I found Japebo, the right size hearing dome, great quality and great delivery.
1 de outubro de 2025
Resposta da Japebo.co.uk
Hi Stig, thanks for the great review!
Delighted the hearing domes were the right size and good quality, and that delivery was quick.
If you ever need help matching sizes/models again, just reach out — we’re happy to help.
Med venlig hilsen
Mads – Japebo
Excellent service
Excellent service. Turned up on time and a good price. Will use them again.
20 de dezembro de 2025
Resposta da Japebo.co.uk
Hi Mr Adams,
Thank you for your review and for choosing Japebo. We are pleased to hear everything arrived on time and that you were happy with the price and service. We look forward to helping you again whenever you need anything for your hearing aids.
Kind regards
Thomas – Japebo
satisfied customer
Very satisfied with Japebo. They dealt with my order efficiently and kept me advised re delivery. Even though it was close to Christmas, the goods were delivered promptly.
19 de dezembro de 2025
Resposta da Japebo.co.uk
Kathleen,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Order delivery was very straightforward…
Order delivery was very straightforward thank you.
19 de dezembro de 2025
Resposta da Japebo.co.uk
Mr & Mrs Welch,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Resposta da Japebo.co.uk
Thank you very much for your kind feedback!
We’re delighted to hear that you’re happy with our after-sales service. Providing reliable support before and after purchase is very important to us.
If you ever have any questions or need assistance, please don’t hesitate to contact us. Have a great day!
Kind regards,
Marina – Japebo
Unexpected Additional customs fee
When I ordered a few items from yourselves I thought that, although it was quite expensive, that it was alright as I ordered enough for at least a year’s supply.
Unfortunately I had to pay over £40.00’s for a border payment and I find that this is not good enough.
I will definitely not be ordering anything else from yourselves
2 de dezembro de 2025
Resposta da Japebo.co.uk
Hi,
Thank you for bringing this to our attention, and we’re very sorry for the inconvenience this has caused.
This is not how it should be. You were not meant to pay a customs or border fee on your order. We will therefore contact you directly to sort this out and refund the border payment you were charged.
We completely understand your frustration and apologise for the experience. We’ll make sure this is resolved properly for you.
Kind regards
Micas – Japebo
Great
All my orders have been delivered on time the website is so easy to use.
Perfect I wish I could say that about all my online shopping experiences
13 de dezembro de 2025
Resposta da Japebo.co.uk
Hi Sandra,
Thank you so much for your wonderful review 😊
We’re delighted to hear that your orders were delivered on time and that you found the website easy to use.
It really means a lot to us to know that your experience stood out positively compared to other online shopping experiences. Feedback like yours motivates our team to keep delivering reliable service and a smooth shopping journey.
Thank you for choosing Japebo — we truly appreciate it and hope to welcome you back again soon.
Kind regards
Thomas – Japebo
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