The only reason you did not get five stars is due to the unnecessary plethora of emails - over a dozen - trying to get me to order. I am capable of deciding that myself.
A empresa respondeu
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Leia as opiniões dos outros
Website not easy to order from: one item kept on disappearing from the basket for unknown reasons. And not made clear how long delivery would take. Otherwise good product, for a serious price!
A empresa respondeu
Easy website to navigate with great range. I liked the clear indications of what was compatible with my device. Parcel was dispatched promptly in Denmark, and it took 10 days to reach the North of Sco... Ver mais
A empresa respondeu
What can I say other than it’s an easy website to find your way around buy the correct goods you need all goods are first class quality and if you need things quickly next day is an option
A empresa respondeu
Informações sobre a empresa
Sobre Japebo.co.uk
Escrito pela empresa
Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device – ensuring the best possible sound experience and long-term performance. 🔊
🛒 Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
🚚 Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
💬 Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
🔒 Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Escrito pela empresa
- Find the right product – without the hassle
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. Our webshop is designed to make it easy to find exactly what you need – quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or which product to choose? We’re here to help. Our support team is available via email and ready to guide you, so you can find the right solution for your hearing aid – both before and after your purchase.
- Fast dispatch & reliable service
- We dispatch orders quickly from our warehouse and always provide tracking, so you can follow your delivery every step of the way. We’re committed to providing a smooth and reliable shopping experience from start to finish.
- Safe and transparent shopping
- Japebo offers a 90-day return policy for your peace of mind. We read every review and actively use feedback to continuously improve our service and customer experience.
Informações de contacto
Fabriksvej 9A, 4200, Slagelse, Dinamarca
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
Everything for your hearing aids
4,4
Excelente
479 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 86% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
No problems
11 de dezembro de 2025
Resposta da Japebo.co.uk
Hi B. McFarlane, thanks for your 5-star review and for shopping with Japebo.
Great to hear everything went smoothly — no problems 😊 If you ever need anything, we’re happy to help.
Kind regards,
Mads – Japebo
Abismable tracking and delivery information
Product not delivered yet and no update on tracking since registering the delivery
5 de dezembro de 2025
Resposta da Japebo.co.uk
Hi Paul,
We’re very sorry to hear that your order has not been delivered as expected.
To resolve this, we are sending out a replacement shipment. We will also include a return envelope, so the original parcel can easily be returned in case it should still arrive later.
We sincerely apologise for the inconvenience and thank you for your patience. If you have any questions, please feel free to contact our customer service directly.
Kind regards,
Magnus
Japebo Customer Service
Resposta da Japebo.co.uk
Hi Mrs Ulloa,
Thank you for your review ⭐️
We’re glad to hear everything arrived on time and exactly as described. You’re very welcome back anytime!
Kind regards,
Mads – Japebo
Very good service
Kept me up-to-date with package information. Very courteous and helpful.
8 de dezembro de 2025
Resposta da Japebo.co.uk
Thank you so much for taking the time to leave us such a positive review on Trustpilot!
We are thrilled to hear that you were satisfied with our service and that our team was able to keep you informed and assist you effectively.
Your feedback is incredibly important to us, and it motivates us to continue providing the best possible service to our customers.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you once again for your kind words!
Best regards,
Micas - Japebo
Resposta da Japebo.co.uk
Thank you so much for your review! We’re happy to hear that the delivery was speedy and fast.
– Japebo Support
Resposta da Japebo.co.uk
Thank you for your feedback! We’re glad that our product selection made it easy for you to find exactly what you needed.
– Japebo Support
It's the second time I have ordered…
It's the second time I have ordered from you, and no problems so far.
27 de novembro de 2025
Resposta da Japebo.co.uk
Hi Michael,
Thank you for the 5-star review — and for coming back to us again! We’re really happy to hear everything has gone smoothly both times.
We truly appreciate your trust, and we’re here anytime you need us.
Kind regards,
Mads – Japebo Customer Service
Excellent service, as always
As always, my experience with Japebo has been excellent. My order was processed and dispatched within two days and I was kept informed about the delivery status of my parcel.
14 de novembro de 2025
Resposta da Japebo.co.uk
Hi Renate,
Thank you for your continued trust in us and for taking the time to leave such a detailed review. We are very pleased to hear that everything went smoothly and that you felt well informed throughout the delivery process. We look forward to supporting you again whenever you need accessories for your hearing aids.
Kind regards
Thomas – Japebo
Resposta da Japebo.co.uk
Hi Nigel, thank you for the 5-star review!
Great to hear that your delivery was very quick — that’s exactly what we aim for.
Thanks again for choosing Japebo, and we hope to help you again soon.
Kind regards,
Mads – Japebo Customer Service
The delivery was very efficient
The delivery was very efficient, especially so as it came all the way from Denmark!
14 de novembro de 2025
Resposta da Japebo.co.uk
Hi Karen, thank you so much for the lovely review!
We’re really happy to hear the delivery was efficient — and even more so that it reached you quickly.
We truly appreciate you shopping with us, and we hope to be able to help again anytime you need something.
Kind regards,
Mads – Japebo Customer Service
A really good company to deal with
A really good company to deal with. Product came quickly and exactly what I ordered
23 de novembro de 2025
Resposta da Japebo.co.uk
Hi Carol,
Thank you so much for your wonderful review. We’re delighted to hear that you had a great experience with us and that your order arrived quickly and exactly as expected.
We truly appreciate your kind words!
Kind regards,
The Japebo Team
I don't like it not being obvious that…
I don't like it not being obvious that the goods are not from UK, when the website gives no indication of that.
22 de novembro de 2025
Resposta da Japebo.co.uk
Hi Trevor,
Thank you for sharing your feedback — we truly appreciate it.
I understand your concern. While our UK website and prices are fully localised for a smooth shopping experience, all orders are shipped from our central warehouse. This is handled seamlessly through Royal Mail, with no extra import costs or delays for customers.
That said, your comment is valuable, and we will review how we can make this clearer on the site.
Thank you again for your order and for taking the time to let us know.
Kind regards
Thomas – Japebo
Resposta da Japebo.co.uk
Thank you, Jonathan!
Great to hear that everything arrived quickly and exactly as expected. We appreciate your review and your order very much.
Kind regards
Thomas – Japebo
Great service and quick delivery
I ordered a small item from Japebo without realising that it is not in my country. I need not have worried. The item was well priced and arrived very quickly
.Thank you Japebo
9 de novembro de 2025
Resposta da Japebo.co.uk
Thank you so much, Deirdre!
We’re delighted to hear that your order arrived quickly and that everything went smoothly, even across borders. We truly appreciate your kind words and are glad you’re happy with both the price and the delivery.
Kind regards
Thomas – Japebo
Good source for rebranded Connexx accessories.
I have Specsavers Advance branded hearing aids. These are rebranded Connexx, a Danish make. Japebo stocks accessories for them and delivery is fast and cheap.
21 de novembro de 2025
Resposta da Japebo.co.uk
Thank you for sharing your experience! We’re pleased to hear that our selection of Connexx-compatible accessories worked perfectly for your Specsavers Advance hearing aids, and that your order arrived quickly. Don’t hesitate to reach out if you need assistance with anything else.
– Japebo Support
Resposta da Japebo.co.uk
Hi, thank you for the lovely review!
Great to hear everything arrived so quickly and exactly as ordered.
If you ever need anything else, we’re here to help.
Kind regards,
Mads – Japebo
Resposta da Japebo.co.uk
Hello,
Thank you for taking the time to share your feedback. We’re very pleased to hear that you’re satisfied with the service, product quality, and delivery speed.
We’re grateful for your kind words and happy to know you’d choose us again.
Best regards,
The Japebo Team
BATTLING FOR REFUND FROM JAPEBO
WARNING THIS COMPANY RESISTS FOLLOWING UK CONSUMER RIGHTS LAW IN RELATION TO REFUNDS.
IT USES A .CO.UK DOMAIN ADDRESS BUT I CANNOT FIND IT LISTED IN COMPANIES HOUSE. Companies using .co.uk are required to register with Companies House by law.
I purchased a Streamline Microphone online (Japebo.co.uk made me assume it was a UK company) to assist hearing aid communication.
They stated VAT included and free delivery - however I was charged customs and Royal Mail "handling - total £43. Japebo however refunded this.
It worked well for a few days but then the Mic failed and despite following all the instructions could not get it working. I informed Japebo on 1st August (<10 days after receipt). I made two attempts by Royal Mail to return it to Japebo. First attempt it was returned by Danish PO, second time Danish PO wanted to charge customs - and wanted a Danish mobile number of the customs form (which I do not have and Japebo could not provide). Eventually I got a return label from Japebo (not offered initially) for a carrier - even then it took a couple of weeks to get the Mic to them. It is now nearly 4 months that I have not had a working Mic.
They say Signia cannot find fault but are currently refusing to refund because the box it came in is missing a bit of cardboard. This is in contravention of both their own guarantees and UK consumer law which is clear - the original box is not required.
MY RESPONSE to Japebo: In response to Japebo’s reply to my post, ALL components of the Mic were returned - even the small string to hang it round your neck. This is the first time Japebo have claimed “cables” were missing after weeks of communication.
The only factor which Japebo have complained about until now was the cardboard package , in particular a missing piece of black cardboard. So I reject their statement.
Original packaging is not required for a refund under UK Consumer rights law 2015. This is yet another red herring in their response.
I further note that they have not explained why I cannot find them registered at Companies House but are using a .co.uk domain. This leads consumers to believe they are UK based. If they are not registered at Companies House it is my understanding that they are breaking UK law.
Frankly rather than turning me into a very very unhappy customer they would be better off giving me the refund to which I am entitled under UK consumer law.
24 de novembro de 2025
Opinião espontânea
Resposta da Japebo.co.uk
Dear Mr. Nigel Hurst,
Thank you for your review. I want to address the key points and outline the concrete way forward.
Import charges
You were charged customs and Royal Mail handling fees on delivery, and we refunded these costs once documented.
Return and timeline
You informed us on 1 August, shortly after receipt, that the product was not working as expected. You then attempted to return the item yourself, but the shipments did not reach us. To ensure the return could be completed without further issues, we provided a carrier label, and the product was delivered to us and forwarded to Signia for inspection.
Inspection result
Signia’s technical assessment did not confirm a functional fault in the microphone. Regardless of this outcome, we are committed to resolving your case fairly and in line with applicable consumer rights.
Why the refund has not been finalised yet
When the return arrived, the packaging was incomplete and damaged, and parts of the original contents were missing, including cables that are part of the full set. These components affect the product’s commercial value. This is the only reason the refund is still on hold. We are not requiring an intact outer box as a condition. The issue is the missing contents.
Resolution options
We will close this in one of the following two ways:
1. Full refund once the set is complete
We are sourcing replacement inner packaging and the missing accessories. Once the return is complete, we will issue a full refund to your original payment method.
2. Refund now with a deduction for missing contents
If you prefer immediate closure, we will refund now, with a deduction reflecting the missing accessories only.
Please reply with your preferred option, and we will proceed accordingly.
Kind regards
Thomas – Japebo
Resposta da Japebo.co.uk
Hi!
Thank you so much for your fantastic 5-star review. We’re so happy to hear that you’re pleased with our service!
We truly appreciate your support.
Kind regards,
The Japebo Team
Good experience
Good experience , delivery took a long time by international post. Unfortunately I ordered the wrong sized item so will need to return them for the exchange which Japebo has offered.
14 de novembro de 2025
Resposta da Japebo.co.uk
Hi Susan, thank you for updating your review and for your feedback.
We’re glad to hear you had a good overall experience, though we’re sorry the delivery took longer than expected with international post.
Unfortunately, once parcels leave our warehouse, delivery times can vary a bit depending on the local carrier, but we understand it’s frustrating when it happens.
We also appreciate you letting us know about the sizing issue. As agreed, we’ll of course help you with the exchange, and we’ll make it as smooth as possible for you. If you need any assistance while returning the item, just reach out to us directly and we’ll take care of it.
Best regards,
Mads - Japebo
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