Purchased an item when it arrived had some slight damage got in touch with customer services and a replacement was sent out immediately Fantastic response Could not fault them I have more produ... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I looked to return my item as it is not suitable for what it was intended for, I was surprised to see that not only would I not get my delivery fee back but I would also get another 25% deducted and w... Ver mais
A empresa respondeu
Thank you lots Louise and Erica for making my purchase go smoothly regarding my Monach water softener. You both have a pleasant telephone manner I cannot imagine anyone to be annoyed talking to e... Ver mais
A empresa respondeu
After searching many sites, I opted to buy from JD Catering and, I’m not disappointed. I’m very happy with my purchase, it’s exactly what I was looking for. The cheese cutter looks very well made and... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de equipamentos
- Fornecedor de peças para eletrodomésticos
- Loja de eletrodomésticos
- Grossista de aparelhos electrónicos
- Fornecedor de equipamento eléctrico
- Loja de equipamento para restaurantes
Escrito pela empresa
JD Commercial Catering Equipment Why buy from JD Catering Equipment Solutions Ltd? Welcome to JD Catering Equipment Solutions LTD - Your one stop shop for commercial kitchen equipment, supplied and installed! Whether you're looking for catering equipment supply or commercial kitchen installations, please feel free to contact us. We are a family-run business with over 35+ years experience in the supply, installations, servicing and repairs of commercial catering equipment. Our expert team of installers are regularly factory trained by the manufacturers and can offer efficient and high-quality services. We can also offer commercial refrigeration and air conditioning services for your business too. Discover our extensive range of catering products available in our online. We supply everything you need for your commercial kitchen, from knives and forks and pots and pans to commercial ovens and refrigerators!
Informações de contacto
Unit 2, NR20 3TL, DEREHAM, Reino Unido
- sales@jdcateringequip.co.uk
- jdcateringequip.co.uk
4,1
Bom
76 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ordered an item that was in stock…
Ordered an item that was in stock revieved an email saying order processed and ready to ship then recieved another email 3 days later saying it was out of stock and would be another 3-4 weeks terrible customer service and communication your reply doesn't tally to with the email you sent me though as it was never communicated to me mentioning any damage so perhaps checking with your reps before replying with the standard oh it was damaged in transit rubbish
2 de junho de 2025
Resposta da JD Catering Equipment Solutions LTD
Hi Paul,
Thank you for your feedback. We’re truly sorry for the inconvenience you experienced with your order. Your item was shipped promptly; however, regrettably, it was damaged during transit by the courier. Once we learned of the issue, we discovered that our stock had already sold out, meaning a replacement would have required waiting 2–3 weeks for new inventory.
With your best interests in mind, we promptly communicated the situation and arranged a full refund, which you accepted. We apologize again for both the courier's mishandling and the resulting stock shortage.
Thank you for your understanding as we work to improve our shipping and inventory processes.
Best regards,
The JD Sales Team
Yet another company that tells you they…
Yet another company that tells you they have the item in stock, when they don't according ti them they sold 16 plastic containers for a £800 ice crusher in less than 48 hours remarkable that is charge you for express delivery steer clear of them
7 de maio de 2025
Opinião espontânea
Resposta da JD Catering Equipment Solutions LTD
Dear Steve,
Thank you for taking the time to share your concerns. I’m truly sorry for the confusion and frustration caused by our inventory issue.
I want to assure you that express delivery has never been an option on our website—we neither advertise it nor charge for it. Given this, I’m unsure how the impression of an extra delivery fee was formed, and I’d truly appreciate the opportunity to look into your order further.
This experience is not reflective of our commitment to quality service, and I assure you that we’re working hard to prevent such discrepancies in the future.
Your feedback is important to us, as it helps us refine our processes and uphold the highest standards.
Thanks
The JD Sales Team
Large choice of products
Large choice of products. Easy to order online process. Quick despatch & delivery.
24 de abril de 2025
Resposta da JD Catering Equipment Solutions LTD
Hi Sylvia
Thanks for the great review, we are glad to have been able to help.
Look forward to working with you again.
Thanks
The JD Sales Team
We ordered some cake slice boxes but…
We ordered some cake slice boxes but unfortunately the slices don’t fit properly . We bought 1000 boxes and too happy . We normally purchase from Nisbets and thought they would be same as in size .
24 de abril de 2025
Resposta da JD Catering Equipment Solutions LTD
Hi Amita
Thanks for your review glad we could help. We do list the sizing on the products but if you ever need any clarity please always reach out to us on 01953 851339 we are happy to clarify any sizing.
Thanks
The JD Sales Team
Resposta da JD Catering Equipment Solutions LTD
Dear Bridget,
Thank you for review We are pleased to have provided with a product that you delighted with.
Best regards, The JD Sales Team
Resposta da JD Catering Equipment Solutions LTD
Hi Seounggyum,
Thank you for sharing your feedback. We’re sorry to learn that you’re experiencing difficulties with your fryer.
We’d like to clarify that the unit you purchased is a 6kW model specifically designed as a hardwired appliance. As noted in our product description, it does not come with a detachable power cable—instead, it is intended for installation by a qualified electrician. Since your purchase in March, we haven’t been contacted regarding any issues with installation or operation, which is why your review comes as a surprise to us.
If there’s any confusion or if you experience any further problems, please don’t hesitate to get in touch. We’re here to help and want to ensure that you have a safe and effective installation.
Thank you, The JD Sales Team
Great service
25 de março de 2025
Resposta da JD Catering Equipment Solutions LTD
Hi Debra
Thanks so much for your review we always aim to provide the very best service and i am glad we have done this for you.
Look forward to working with you again
Thanks
The JD Sales Team
Very good and efficient service all…
Very good and efficient service all round.
28 de fevereiro de 2025
Resposta da JD Catering Equipment Solutions LTD
Hi Kelvin
Thanks very much for you're review glad we exceeded you're expectations and look forward to working with you again
Thanks
The JD Sales Team
Great experience from start to finish
Great experience from start to finish, not only were Jd Catering the cheapest supplier for the pans I was looking for, but the service was superb, lightening quick delivery and well wrapped. Thank you
28 de fevereiro de 2025
Resposta da JD Catering Equipment Solutions LTD
Thank you John for you're kind words, glad we could help and look forward to working wit you again.
Thanks
The JD Sales team
Didn't receive goods.parcel left…
Didn't receive goods.parcel left outside without a signature apparently is classed as delivered.
Jd or parcel company not interested.
24 de fevereiro de 2025
Resposta da JD Catering Equipment Solutions LTD
Hi Carl, i am sorry you have experienced this, we have been trying to resolve this for you as per our email conversations with yourself. The courier is resolving this as we speak, and we can only apologise for the inconvenience.
Thanks
The JD Sales Team
All orders arrive promptly when…
All orders arrive promptly when promised. Cannot fault them.
3 de janeiro de 2025
Opinião espontânea
Resposta da JD Catering Equipment Solutions LTD
Hi Nigel
Thanks for the review, we are glad to have exceeded your expectations and look forward to working with you again.
Sales Team
JD Catering Equipment Solutions
Very unprofessional
Very unprofessional, I don't recommend them...I have bad experience with them, I did place an order, never received, fighting for refund over a month now...
I don't recommend them at all...
15 de dezembro de 2024
Opinião espontânea
Resposta da JD Catering Equipment Solutions LTD
Hi Bilyana
I am sorry to hear of your review, i have checked and can see you have been fully refunded for these products. The issue seems to have come from the delivery address hadn't been fully inputted by yourself on ordering so we have attempted delivery x3 times to the address but the courier wasn't able to locate you. Unfortunately we had to await these parts delivered back to us before we could fully refund this.
I'm glad to see this has now been resolved and apologies if we have caused any inconvenience.
Thanks
JD Sales Team
Ordered fridge shelves and they fit…
Ordered fridge shelves and they fit perfectly
31 de dezembro de 2024
Resposta da JD Catering Equipment Solutions LTD
Thank you very much for your fantastic review
Look forward to working with you again
The JD Sales Team
Great communication
I have used this company for a few items of equipment, gas ovens and large refrigerators.
Great communication, nice to be able to talk to someone rather than a chat bot
Highly recommend
1 de janeiro de 2025
Opinião espontânea
Resposta da JD Catering Equipment Solutions LTD
Hi Willem
Tanks very much for the review great to be able to help you with all of your Catering Equipment needs
Thanks the JD Sales team
Resposta da JD Catering Equipment Solutions LTD
Hi David
Great to exceed you're expectations
Thanks the JD Sales Team
Amazing item & super delivery!!
26 de setembro de 2024
Resposta da JD Catering Equipment Solutions LTD
Hi Cassie
Many thanks for your review, glad to be of assistance look forward to exceeding your expectations again in the future
The JD Sales Team
Brilliant service and brilliant equipment
I used this company to hire out a bbq for a family event, the buffalo grill was a brilliant bit of kit, i had to cook for 60 people and it cooked 60 burgers and 60 sausages in no time! It made light work of something that was quite daunting for me and the chap i spoke to helped me alot with his knowledge of their equipment and knew exactly what i would need! Spot on service and equipment and will definitely use them again 🤩
10 de agosto de 2024
Opinião espontânea
Resposta da JD Catering Equipment Solutions LTD
Hi Brendon
Thanks for your positive review, always happy to help, we do indeed hire out equipment local to the Norfolk area.
Look forward to working with you again in the future
The JD Sales Team
Great service as always
Great value for money, fast delivery. If there are ever any issues the customer service is first class
13 de setembro de 2024
Opinião espontânea
Resposta da JD Catering Equipment Solutions LTD
Hi Daniel
Thanks for your positive review, we always try to do our best for all of our customers.
Thanks
The JD Sales Team
Very good was very pleased
28 de agosto de 2024
Brilliant company
Brilliant company! I ordered some cutlery which was delivered very promptly but unfortunately one of the items sent out was incorrect. When I phoned to explain the problem the lady I spoke to was so friendly and helpful. She arranged for the wrong item to be collected the next day and the correct ones delivered. Very happy with my purchase and lovely to experience such brilliant customer service. Highly recommend this company, many thanks,
16 de julho de 2024
Opinião espontânea
Resposta da JD Catering Equipment Solutions LTD
Hi Carrie
Thanks so much for your review, we are glad to be of assistance, sometimes things don't always go to plane but we always try to rectify it as soon as we can if it doesn't. Glad we have exceeded your expectations.
Many Thanks
The JD Catering Sales Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.