JD Catering Equipment Solutions LTD Opiniões 77

Resposta da JD Catering Equipment Solutions LTD

2/12/2025

Thank you so much for your kind words. We’re thrilled to know that your experience with JD Catering Equipment Solutions was positive and that our team delivered the service you expected. Feedback like yours means a great deal to us and helps reinforce our commitment to reliability and customer care.

We truly appreciate your support and look forward to working with you again in the future.

Thanks
The JD Sales Team

Resposta da JD Catering Equipment Solutions LTD

10/11/2025

Hi Ken,

Thank you so much for your kind words! We're delighted to hear that Louise and Erika made your experience smooth and enjoyable—they’ll be thrilled to know their friendly service stood out. We’re proud to have them on the team.

It’s great to know you found the Monach water softener at the best price with us. We always aim to offer competitive value alongside excellent service.

Thanks again for choosing JD Catering, and we look forward to helping you again in the future.

Kind regards
The JD Sales Team

Resposta da JD Catering Equipment Solutions LTD

30/10/2025

Hi Karim,

Thank you for your feedback, and we're genuinely sorry to hear that the crocs and slippers did not meet your expectations. Comfort is a top priority for us, and we regret that your experience was disappointing.

We appreciate you sharing your concerns and have reached out to you directly to gather more details about your order. Our team is reviewing the matter and will do our best to resolve it promptly.

If there's anything further you'd like to share, please feel free to reply to our message or contact us at sales@jdcateringequip.co.uk. We value your input and hope to restore your confidence in our service.

Kind regards,
Sales Team
JD Catering Equipment

Resposta da JD Catering Equipment Solutions LTD

20/10/2025

Thank you for your continued support and for taking the time to share your experience. We're proud to be your go-to supplier and truly appreciate your loyalty.

You're absolutely right—next-day delivery is something we strive for consistently, and we're sorry to hear this order took longer than expected. That’s not the standard we aim to uphold, and we’re already reviewing what caused the delay to ensure it doesn’t become a trend.

We value your trust and your high expectations—they’re what push us to keep improving. If you ever notice anything slipping, please don’t hesitate to reach out directly. We’re here to make it right.

Many Thanks
The JD Sales Team

Resposta da JD Catering Equipment Solutions LTD

14/10/2025

We're truly sorry to hear that our returns process caused frustration. We understand how important transparency and affordability are, especially when something doesn’t go as planned.

Your feedback is invaluable—it’s prompted us to review how we communicate and structure our returns policy to ensure it’s clearer, fairer, and easier to navigate. While we regret that this experience has led you to feel trapped, we’re committed to making meaningful improvements.

If you're open to it, we’d appreciate the opportunity to learn more and explore how we might make things right. Please feel free to reach out to our support team directly.

Thanks
The JD Sales Team

Resposta da JD Catering Equipment Solutions LTD

10/10/2025

Thank you so much for your kind words! We're thrilled to hear that your cheese cutter arrived safely and met your expectations. It’s great to know it’ll be put to good use slicing up delicious tray bakes like rocky road and cookie pies—sounds like a sweet setup!
We take pride in offering well-made products and fast, reliable service, so your feedback means a lot. If you ever need anything else, we’re just a click away.

Enjoy the baking (and the tasting)! 🍪🧀

Kind regards
The JD Sales Team

Resposta da JD Catering Equipment Solutions LTD

8/10/2025

Thank you so much for your kind words! We're delighted to hear that our customer service team made a positive impression and that you found our pricing competitive. At JD Catering, we work hard to combine expert support with great value, so it's fantastic to know that came through in your experience. If there's anything more we can do for you, we're always here to help.

Warm regards,
The JD Catering Equipment Sales Team

Resposta da JD Catering Equipment Solutions LTD

8/10/2025

Hi, thank you for your review.

I’ve looked into this for you and can confirm that your order was placed on 22/09/25 and subsequently delivered on 24/09/25. If any items are still outstanding or if there’s been a mix-up, please don’t hesitate to get in touch—we’re here to make it right.

We appreciate your patience and the opportunity to resolve this swiftly.

Warm regards,
JD Catering Equipment Sales Team

Resposta da JD Catering Equipment Solutions LTD

28/08/2025

Gary, Gareth, The BUYING HUNDRED GROUP

This is now your second 1-star review for a single order that was not fulfilled and has been fully refunded, you continue to post misleading public comments that contradict our documented communications.

We must also address your conduct. The personal attacks on our staff—via phone and social media including racists remarks—are unacceptable and have crossed into harassment. This behavior is being formally logged and may be escalated if it continues.

JD Catering Equipment Solutions Ltd operates with integrity and transparency. We will not engage further in public exchanges that distort the facts or compromise the wellbeing of our team.

We urge you to cease contact unless you are prepared to resolve matters through appropriate, professional channels.

—The JD Sales Team

Resposta da JD Catering Equipment Solutions LTD

18/08/2025

Hello there,

Thank you for taking the time to leave us a review. We’re delighted to hear that your order arrived quickly—fast, reliable delivery is something we pride ourselves on.

Many thanks
The JD Catering Sales Team

Resposta da JD Catering Equipment Solutions LTD

6/08/2025

Dear Mr. Tricanico-Albanell,

Thank you for sharing your experience, and I’m truly sorry for the frustration and disruption this has caused—especially given the demands of running a B&B, where reliable equipment isn’t just helpful, it’s essential.

It’s deeply concerning to hear that both wine fridges developed the same fault, and that the repair process failed to resolve the issue. I completely understand how disheartening it must be to invest time and money only to be left without a working solution, especially during what I imagine is a busy season for your business.

Your feedback is invaluable, and we’re committed to learning from this to improve how we respond to urgent cases like yours. In the meantime, if you’d prefer to speak with us directly, please don’t hesitate to contact our support team at sales@jdcateringequip.co.uk

Warm regards, The JD Catering Sales Team

Resposta da JD Catering Equipment Solutions LTD

6/08/2025

Hi Jonathan,

Thank you for the brilliant feedback! We’re delighted to hear that your experience with JD Catering Equipment Solutions was as straightforward and reliable as you'd hoped—just like Ronseal, we aim to “do what it says on the tin.” If there's ever anything more we can help with, don’t hesitate to reach out.

Best regards, The JD Catering Sales Team

Resposta da JD Catering Equipment Solutions LTD

11/07/2025

Thank you so much for your kind words and your 10/10 rating! We're thrilled to hear that both our service and product lived up to your expectations.
If you ever need further support or you're exploring new equipment down the line, don’t hesitate to get in touch—we’re always here to help.

Many Thanks,
The JD Catering Sales Team

Resposta da JD Catering Equipment Solutions LTD

9/07/2025

Hi Louis,

Thank you for your feedback and for highlighting the issue. We’re sorry for any confusion caused — accuracy in product listings is incredibly important to us.

Just to clarify, the 18" Medium Kamado has the following specifications listed on the product page:

Main Body Diameter: 45.7cm / 18"

Diameter of Cooking Grid: 38.5cm

Height: 79.5cm

Net Weight: 55kg

Gross Weight: 64kg

We’ll review our product page to ensure these details are clearly presented and that expectations are aligned. If you’d like support with compatible accessories or have any further concerns, our team is here to help.

Warm regards, The JD Catering Sales Team

Resposta da JD Catering Equipment Solutions LTD

9/07/2025

Hi Mark,

Thanks so much for your kind words! We're thrilled to hear you found the best price with us and that your order arrived quickly. We work hard to provide great value and speedy service, so it’s fantastic to know that came through for you.

Looking forward to helping you again soon!

Thanks,
The JD Catering Sales Team

Resposta da JD Catering Equipment Solutions LTD

9/07/2025

Hi Jackie,

Thank you for your review and for your understanding regarding the discontinued item. We always aim to communicate clearly when substitutions are necessary, so I’m glad our team was able to reach out and coordinate a suitable replacement in advance.

It’s great to hear your delivery arrived quickly — we appreciate your feedback and hope the new unit serves you well.

Warm regards, The JD Catering Sales Team

Resposta da JD Catering Equipment Solutions LTD

19/06/2025

Hi Pamela, Thank you so much for your lovely review! We're really pleased to hear that you're delighted with the double-handled cheese knife—it’s great to know it hit the mark. We aim to offer quality products at reasonable prices, so your feedback means a lot. If you ever need anything else, we're always here to help.

Thanks
The JD Sales Team

Resposta da JD Catering Equipment Solutions LTD

9/06/2025

Thank you, Linda, for your kind words! We're delighted to hear that you found our customer service, expertise, and product quality to be excellent. Your recommendation means a lot to us, and we truly appreciate your support. If there's anything else we can assist you with, please don't hesitate to reach out!

Many thanks
The JD Sales team

Resposta da JD Catering Equipment Solutions LTD

9/06/2025

Thank you, Michael, for your kind words! We're delighted to hear that you found our prices competitive and our product quality excellent. Your satisfaction is our priority, and we truly appreciate your support. If you ever need anything, we're always here to help!

Many thanks
The JD Sales Team

Resposta da JD Catering Equipment Solutions LTD

9/06/2025

"Thank you, Poppy, for your fantastic review! We're so pleased to hear that our team could assist you in finding the right items and that our website made ordering easy for you. It's great that you could take advantage of the free delivery threshold, and we're delighted that your order arrived even faster than expected! We truly appreciate your kind words and support—if you ever need anything, we're here to help.

Many Thanks
The JD Sales Team