The gym is great, but immediately on joining, classes are being cut at a rapid rate. This was the main reason for me joining, so I’m thoroughly disappointed.
A empresa respondeu
Localização
Alterar localizaçãoOld Mill Lane, NG19 9BG Mansfield, England, GB
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A empresa respondeu
Informações sobre a empresa
Sobre JD Gyms - Mansfield
Escrito pela empresa
Informações de contacto
Old Mill Lane, NG19 9BG, Mansfield, England, Reino Unido
4,5
Excelente
277 opiniões
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Resposta da JD Gyms - Mansfield
Hi there
We understand your frustration with the crowded gym and the difficulty in getting your desired results. We appreciate your feedback and will take it into consideration as we strive to improve our services.
Best wishes
The JD Gyms Team
Less members to busy not enough attachments for cable machines spent most of time waiting
Less members to busy
27 de novembro de 2024
Resposta da JD Gyms - Mansfield
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Overall good, maybe more info for first timers?
It was my first time visiting yesterday. I didn't go for an induction as I've been to a few gyms and felt I could get on with the machines well.
Overall it was a nice experience, the machines were easy to use and clean. The toilets and changing rooms were clean and the locker was nice and big to put all my stuff in. You have to being your own lock for the lockers though.
It would nice to have alittle bit of information on the website or app about arriving for the first time, what to do at the gates and where the changing rooms are located in the building. I just had to figure it all out as I got there and by watching other people.
22 de novembro de 2024
Resposta da JD Gyms - Mansfield
Hi there Charlootte, thank you for your feedback. We aim to offer excellent facilities, first class kit and a brilliant member experience, and your honest feedback about the pre-entry experience as a new member really helps us achieve this moving forwards. Take care The JD Gyms Team 💚
Absolutely lovely people :) the gym…
Absolutely lovely people :) the gym it’s self is so lovely, staff r incredible:)
10 de novembro de 2024
Resposta da JD Gyms - Mansfield
Hi Sarah, thank you for leaving a review! It's great to hear your enjoying using the facilities at our Mansfield gym we will be sure to pass this onto the team as they will be loving the 5star rating!
The JD Gyms Team 💚
Excellent staff always happy to help…
Excellent staff always happy to help and very friendly
5 de novembro de 2024
Resposta da JD Gyms - Mansfield
😊 Hi there Adrian. Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be, so we are really pleased you're enjoying your JD Gyms experience in Mansfield! 💪 The JD Gyms Team 💚
A but disappointing really
A but disappointing really, Ive tried phoning a few times but no one answers the phone, I received an email offering an induction session - I replied, but have had no response.
various emails received suggesting the use of a PT - and that PT profiles are availiable on a board near the entrance - the only board i can find is advertising for PTs
Ive visited 3 times so far, on every occasion any staff on site have been together chatting in the office, to interrupt does not feel comfortable!
Glad I have only paid £10 for the first month, as i probably wont continue, though a may try a site other than mansfield first to see if its just this site!!
27 de outubro de 2024
Resposta da JD Gyms - Mansfield
Hi there
Thank you for sending us your feedback.
We understand your frustration with the lack of responsiveness and the difficulty in connecting with staff. We value your feedback and will use it to improve our communication and accessibility.
We strive to provide a welcoming and supportive environment for all our members. We appreciate you taking the time to share your experience, and we hope you'll consider giving us another chance.
We have reached out to the team in Mansfield and someone will be in touch with you soon.
Best wishes
The JD Gyms Team
Resposta da JD Gyms - Mansfield
Hi Alex, thanks for the review! Glad to hear you are enjoying the gym. We are sure the team in Mansfield will be loving the 5 *s and comments!
Best wishes,
The JD Gyms Team.
💚
Nice gym. changing rooms need to open 24h
This is a very nice gym with lots of equipment and plenty of classes to keep me fit. I joined when it become 24h, I like to go early before work, my only complaint is the changing/shower rooms didn't become 24h, their is a downstairs toilet/shower but its not suitable. Overall it's 4 stars for me, but that would change to 5 if the changing rooms open 24h
15 de outubro de 2024
Resposta da JD Gyms - Mansfield
Hello Mark. Thanks for leaving us some feedback and the 4* review, we appreciate it.
We are proud to be a 24-hour gym in Mansfield, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed for the safety of our members (i.e. the main changing rooms and saunas).
We would love to be up to the 5*s but safety comes first in this instance.
Best Wishes
The JD Gyms Team 💚
Great customer service
I've spoken to a young lady with blonde hair twice since I joined the Mansfield gym. She is super helpful and a credit to JD.
2 de outubro de 2024
Resposta da JD Gyms - Mansfield
Hi there Michelle, thank you for leaving us a review, we are thrilled to see the 5 stars. as we are sure the team (especially the young blonde lady) in Mansfield will be! ⭐ The JD Gyms Team 💚
Fantastic Gym with loads of equipment
Fantastic Gym with loads of equipment. Friendly staff that are always happy to help
24 de setembro de 2024
Resposta da JD Gyms - Mansfield
😊 Hi there. Thank you for taking the time to leave us a review for our team in Mansfield - we absolutely love to hear this. Our team strive to make your experience with us the best it can be, so we are really pleased you're enjoying your JD Gyms experience. 💪 The JD Gyms Team 💚
Good and friendly staff
Good and friendly staff. Nice equipment. But we need couple or family package to be added.
26 de setembro de 2024
Resposta da JD Gyms - Mansfield
Hi there Kolawole. Thank you for taking the time to leave us a review. We aim to deliver a fantastic experience, all driven by our team in Mansfield! The competitive individual prices that we offer is because we work hard to ensure we offer exceptional value year-round for all our members at the same rate, unless a member decides to upgrade for additional bennefits with JD PLUS.
Best wishes
The JD Gyms Team
💚
When I went to look at the gym and what…
When I went to look at the gym and what was available I was greeted by Matt he was very helpful and professional.Since visiting the gym I had the pleasure of also meeting Natalie she was also helpful and professional both members of the staff I've met were very good.
10 de setembro de 2024
Resposta da JD Gyms - Mansfield
Hi there Dave. Thank you for taking the time to leave us a review - we absolutely love to hear this type of story for anyone coming into one of our gyms for the first time. Our team strive to make your experience with us the best it can be, so we are really pleased you're enjoying your JD Gyms experience at Mansfield especially how Matt and Natalie have made you feel on your first couple of visits.
Keep up the great work ! 💪 The JD Gyms Team 💚
Resposta da JD Gyms - Mansfield
Hi there Tom. Thanks for the 5star review! Glad to hear that you are enjoying the gym, keep up the great work 👍 Best wishes, The JD Gyms Team 💚
Soft core porn set
It’s a good gym and has everything you need my only gripe is it’s like a soft core porn set couples kissing and sitting on benches together on one another’s Laps
3 de setembro de 2024
Resposta da JD Gyms - Mansfield
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Went to gym Mansfield no one to speak…
Went to gym Mansfield no one to speak to only turnstiles! No membership number to quote . Trying to cancel but the form doesn't cover cancel so sent form anyway . Can see this being a nightmare to cancel.
13 de agosto de 2024
Resposta da JD Gyms - Mansfield
• Hello, thank you for taking some time to leave us a review. Oh no! We're really sorry that you were unable to gain access to the gym on this occasion, but please don't let that be your last visit...
Our gyms have barriers at the entrance which you can open using our contactless entry app. If you are unable to gain entry for whatever reason, there is a green button near the gates. Press that and it alerts a member of staff to your presence. Someone will come over to help.
However if we cannot change your mind after your initial experience, As long as you've submitted your cancellation request using our contact form, someone will process that and confirm via email for you. That's all you need to do: https://www.jdgyms.co.uk/general-enquiries-form/
Take care, The JD Gyms Team 💚
The gym is always rammed
The gym is always rammed, lots of time spent waiting for equipment whilst groups of “lads” gather round it. Only one leg press always in use. Not enough attachments for all the cables that are there. The women’s gym needs more equipment rather than just basics. Nice and clean though
14 de agosto de 2024
Opinião espontânea
Resposta da JD Gyms - Mansfield
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Resposta da JD Gyms - Mansfield
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Resposta da JD Gyms - Mansfield
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments!
Best Wishes
The JD Gyms Team 💚
Resposta da JD Gyms - Mansfield
Hi there Adrian, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐ The JD Gyms Team 💚
Resposta da JD Gyms - Mansfield
Hi, thank you for leaving a review! It's great to hear you’re enjoying using the facilities at our gym! We hope you continue to enjoy your fitness journey with us 💪 Best wishes. The JD Gyms Team 💚
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