When you go after a certain time (mainly night) majority of the machines are shut off... I understand some equipment need times to power off and have a break but its annoying when you pay for the memb... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Im writing this review to see if the owners or management actually care about our gym? ive been a member of this gym since they took it over from exercise 4 less, its a great gym, staff are al... Ver mais
Only just joined this weekend, first visit today ! As a beginner I feel huge anxiety walking into gyms however I LOVE the fact this gym has a ladies only section! I feel this will help build my confid... Ver mais
A empresa respondeu
Pros - great for training free weights/plate loaded/functional, not as many clowns as other gyms in Newport. Natalie is a lovely manager. Cons - Matrix Cardio kit is poop, maybe the staff who train sh... Ver mais
Informações sobre a empresa
Sobre JD Gyms - Newport
Escrito pela empresa
Informações de contacto
Seven Stiles Avenue, NP19 4QQ, Newport, Wales, Reino Unido
- 1633848829
4,1
Bom
307 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
No cleaning stations for gymgoers to…
No cleaning stations for gymgoers to wipe down equipment after use.
30 de julho de 2024
Resposta da JD Gyms - Newport
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Excelllent gymnasium
Excelllent gymnasium and concept. Very happy with the gym, plenty of equipment, great space, easy to use and fantastic value.
26 de julho de 2024
Resposta da JD Gyms - Newport
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Facilities are fantastic
Facilities are fantastic, it's all clean no broken machines and great air con system. All the classes are really good, high intensity and provide a great workout. Very satisfied
21 de julho de 2024
Resposta da JD Gyms - Newport
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Resposta da JD Gyms - Newport
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Brilliant gym
2 de julho de 2024
Resposta da JD Gyms - Newport
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Upon attending the Newport gym for the…
Upon attending the Newport gym for the first time I had issues scanning my qr code to get into the gym! Being that it was 11pm ish there was no staff there for assistance and the security number I couldn’t get through to. After a lot of attempts I finally got in but other than that it was a great experience as a first time gym goer. Everyone attending was friendly and outgoing and there was a lot there to do with plenty of plates and free weights available!
26 de junho de 2024
Resposta da JD Gyms - Newport
Hi there
Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get 👍💚
Best wishes
The JD Gyms Team
Had my first visit today
Had my first visit today. Joined to get fitter and lose some weight. Was a great experience the gym has multiple apparatus for differing types of fitness required. Used treadmill and bike but did not go mad for first time. Natalie was very helpful when I needed advice many thanks to her. Shall be visiting on a regular basis. Showers available and lockers to. Felt comfortable in new surroundings.
14 de junho de 2024
Resposta da JD Gyms - Newport
Hi there
Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be.
We hope you continue to enjoy your fitness journey with us ⭐
Best wishes
The JD Gyms Team
Gym experience
The facilities staff ( Tracey) is wonderful at her job and always happy to help in any way she can Natalie is always professional but welcoming in her role .
18 de junho de 2024
Opinião espontânea
Resposta da JD Gyms - Newport
Hi there
Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be ⭐
Best wishes
The JD Gyms Team
Resposta da JD Gyms - Newport
Hi there
Thank you for taking the time to leave us a review - we absolutely love to hear that you are enjoying the gym and the selection of equipment ⭐
Best wishes
The JD Gyms Team
Overcrowded, overcharged
Very busy gym and quickly realised wouldn't work. When we tried to cancel they charged us for an extra month.
6 de maio de 2024
Resposta da JD Gyms - Newport
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Good quality gym equipment and lots of it
I was previously a member of the Everlast gym in Cardiff. The Newport gym has lots more, good quality equipment and punch bags, which is a must for me. Great that it’s open 24/7 now.
Only downside is say is that the staff are a bit stand offish compared to the staff at the Everlast gym.
1 de junho de 2024
Resposta da JD Gyms - Newport
Hi there
Wow! Thanks for the 4 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Few days into new membership
Few days into new membership. More plate loaded machines definitely needed. Would be more beneficial than the amount of bar benches currently in gym. Gym is very busy, luckily I can avoid peak times. Dumbbells are never put back in correct place. But that just reflects the clientele using the facilities. Lastly the wifi is really bad. Cannot use due to extremely low speed. Will review again at end of the month
25 de maio de 2024
Resposta da JD Gyms - Newport
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
We try our best to encourage our members to return the weights after use. Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling, please don't hesitate to ask!
Best wishes
The JD Gyms Team
24 hour gym great n
equipment easy to use. alot of space and it being 24 is great as I don't have to use it while busy.
15 de maio de 2024
Resposta da JD Gyms - Newport
Hi there
Thanks for taking the time to leave us a review and for providing us with your feedback. It's great to hear you enjoy using the gym overall!
Best wishes
The JD Gyms Team 💚
dissatisfaction
My experience has not been very pleasant, every day when entering and leaving the gym, an employee has to open the door for me because my QR code does not validate. and they also don't know the problem that is happening.
11 de maio de 2024
Resposta da JD Gyms - Newport
Hi there
We are sorry to hear that you have been experiencing issues with the QR scanner. Have you tried deleting the APP and reinstalling it? It is also worth mentioning that joining the WIFI network can help with the QR loading correctly.
We hope this helps.
Best wishes
The JD Gyms Team
Not enough equipment always a wait to…
Not enough equipment always a wait to get on stuff and waiting for handles or bars as they only have 2 sets of each when you go on the cable driven machines. Can’t believe they only have 2 toilets 🚽 in the men’s toilets what’s that about. Car park always full too.
29 de abril de 2024
Resposta da JD Gyms - Newport
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
They do not let you cancel! Avoid!!
You do not choose when you want to cancel your membership, you have to send them a form which they state is 'not proof of cancellation ' but they will get back to you between '21' days. I have been waiting several days already AND THEN once they cancel the membership you're changed for 30 days... Over two months charge.
1 de maio de 2024
Opinião espontânea
Resposta da JD Gyms - Newport
Hi there
Thank you for taking the time to leave us a review, all feedback is always welcome as we are continually striving to improve our service.
When cancelling your membership, we ask kindly that you fill in a cancellation form. The link for this is on our website but I have also included below for your convenience.
https://www.jdgyms.co.uk/general-enquiries-form/
Once this has been submitted, our team will check the details of your membership and process the cancellation for you. We do ask for 30 days' notice to ensure our team have time to process everything and that your exit from JD gyms is a swift, efficient process.
If this hasn't been the case, please reply to the email they have sent you and our team will endeavor to assist you in anyway possible.
Best wishes
The JD Gyms Team
CANCELLING MEMBERSHIP
Ok, a bit of context to my experience of cancelling my Gym membership. As I'm leaving the area I need to cancel my membership. Gym wise (Newport) I really enjoyed the Gym and can't fault the experience there. However, when it comes to cancelling the membership I feel I have been given the runaround. I cancelled on 20 Mar, JD gyms sent me an email saying they would process and cancel within 3 weeks. Payment then end March, fair enough. End of April no comms from JD. They then took payment at end of April. I therefore cancelled my DD and asked for a refund from JD. No answer from JD on the ticket I raised. A couple of days after cancelling my DD I got an email from JD saying they've noticed I've cancelled my DD and will take that as I no longer wish to continue my membership!! Good Gym/facilities but please sort out what should be an easy cancelling process. Still waiting for my extra months membership fee which JD took.......
2 de maio de 2024
Opinião espontânea
Resposta da JD Gyms - Newport
Hi Mark
Thank you for taking the time to leave your review and explain your experience.
It sound as though something may have gone wrong within the process and for that we apologise. If you'd like to raise a ticket and explain exactly what you have in the review, the team will take a look and resolve for you. Please use the link below to raise your ticket.
https://www.jdgyms.co.uk/general-enquiries-form/
Best wishes
The JD Gyms Team
Very bad shower rooms closed after 10pm
22 de abril de 2024
Resposta da JD Gyms - Newport
Hello!
Thanks for leaving us some feedback, we appreciate it.
We are a 24-hour gym in Newport, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed t for the safety of our members (i.e. the main changing rooms and saunas).
We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.
Hope this helps!
The JD Gyms Team 💚
Staff are great and friendly
Staff are great and friendly. The gym is very busy though and while it is fairley well equipped it can be difficult to use the equipment you want at peak times. There is also a severe lack of cleaning equipment around the gym to clean the machines after use, there used to be a single roll of blue paper and one spray clean but they have now disappeared.
22 de abril de 2024
Resposta da JD Gyms - Newport
Hi there
Thanks for taking the time to leave this review. We’re afraid it's true, our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night.
To make the most of the space where possible, though, we are always looking to expand and improve our facilities.
Best wishes
The JD Gyms Team 💚
Resposta da JD Gyms - Newport
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars and love to hear that you are enjoying your gym experience with us ⭐
Best wishes
The JD Gyms Team 💚
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.