JellybuddyOpiniões 

302
TrustScore: 2 em 5

2,0

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Classificada 1 em 5 estrelas

Unfortunately, I cannot give zero stars. I placed my order on January 4, 2025. I have been waiting for almost 6 months for my order to arrive or for my money to be refunded. I was definitely scammed.... Ver mais

Classificada 1 em 5 estrelas

I ordered the black jumper with the Quest logo "you on point Phife?" Which was advertised as 100% cotton. Turns up 100% Polyester. Unwearable. Shoddy garbage. When I asked to return it they... Ver mais

Classificada 4 em 5 estrelas

Great men's products with unique designs in their pants and shirts. Sizes are close to US sizes, shirts from a tad smaller, not much though. The only issue is the fitment of the women's clothing... Ver mais

Classificada 1 em 5 estrelas

Took a long time to receive order. Received packages shipped from different California addresses. US Post Office collecting postage due as the return address could not be verified and said the label... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa

Escrito pela empresa

Jellybuddy is here to offer the best quality items and best possible prices. All of our products are authentic and official from the licensed manufacturer.


Informações de contacto

2,0

Mau

TrustScore: 2 em 5

302 opiniões

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4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,0

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(302)

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Classificada 1 em 5 estrelas

Don t use!!!!!

Don t use!!!!!
I ordered a few sweaters the middle of November, got an order number and they took out ?93 from my bank account. I got an order confirmation and that was the only thing I received. Logged back in to my account and it says I never ordered. Emailed suppot@jasperbelly twice and never got a response. Thinking about taking legal actions. As they say “If it seems to good to be true it probably isn’t “

16 de novembro de 2022
Opinião espontânea
logótipo da Jellybuddy

Resposta da Jellybuddy

Hi there,
The email address of customer service is support@jellybuddy.com. If you send your queries to the wrong email, we can't receive them.
We are sorry for your wait. We are experiencing a backlog recently both in the warehouse and in customers' emails. But the customer service team and the warehouse are increasing their working loads and hours to respond to customers' emails and produce merchandise. Hope you can understand.

Could you reach out to complaint@jellybuddy.com and offer your order ID,? We can help you with your order and tell you its status.

Jellybuddy

Classificada 1 em 5 estrelas

Horrible experience

Horrible experience. Ordered a Christmas gift November 22. Reached out to customer service and they stated they would escalate the shipping so it would go out in a timely manner. Reached out again after over two weeks and now they are just like well you won’t get it in time so you can maybe use it for future occasions. Ummm no it should not be taking this long and they will not refund my order. Don’t order from this place it’s a joke and scam.

10 de dezembro de 2022
Opinião espontânea
logótipo da Jellybuddy

Resposta da Jellybuddy

Dear Jacqueline,

I am so sorry if any inconvenience caused. According to the info in your review, I assume that the package is on its way and we can't intercept the shipping and get the items back, so the response from the customer service team said the refund can't be done. I hope you can understand.

Could you contact us at complaint@jellybuddy and offer your order ID? We will look into your case and do our best to help you with your order. Thank you in advance.

Customer Complaint Team

Classificada 2 em 5 estrelas

Will it ever arrive?

Now that I am here and am reading these reviews I am getting worried. I placed an order back on november 11th. The two stars are because I did get an order confirmation so that is good but have not received any information regarding shipment. I sent an email to JellyBuddy Support and haven't heard back yet. Now I am concerned that I may never get my merchandise.

9 de dezembro de 2022
Opinião espontânea
logótipo da Jellybuddy

Resposta da Jellybuddy

Dear Jon,

Sorry for the wait! Please rest assured that we are taking care of your order. We are experiencing a backlog recently both in the warehouse and in customers' emails. But the customer service team and the warehouse are increasing their working loads and hours to respond to customers' emails and produce merchandise. Hope you can understand.

I wanted to identify your order and tell you the status of your order immediately, but I couldn't as your name is not a full name. So could you reach out to complaint@jellybuddy.com and offer your order ID?

Customer Complaint Team

Classificada 1 em 5 estrelas

Products made in China

Products made in China. Quality is indicative of location of manufacturing. Expect 2-3 week delivery.

9 de dezembro de 2022
Opinião espontânea
logótipo da Jellybuddy

Resposta da Jellybuddy

Hi there,

Thank you for your feedback and sorry for any inconvenience.

After shipment, you will receive an email with a tracking number that you can use to trace your order. And once the parcel is shipped, the normal waiting time is ranged from one week to three weeks.

Do you want any assistance regarding your order? If you want to inquire about your order status, please feel free to contact us at support@jellybuddy.com or complaint@jellybuddy.com. (We want to identify your order ID but failed.)

Jellybuddy

Classificada 1 em 5 estrelas

I placed an order over 10 days ago- I…

I placed an order over 10 days ago- I asked the status, it’s a sweater.. they said it’s a “custom” order and it takes longer to “make”… they don’t make them there… I asked for a refund and no response, this after paying an additional $22 for expedited shipping… should have read these other reviews, they are a scam…

9 de dezembro de 2022
Opinião espontânea
logótipo da Jellybuddy

Resposta da Jellybuddy

Dear James,
Sorry for the wait! We are not scammers, we are experiencing a backlog recently. The customer service team are increasing their working loads and hours to respond to customers' emails. Hope you can understand.
Reach out to complaint@jellybuddy.com with your order ID, and I can help you with this cancellation. Looking forward to hearing from you.
Customer Complaint Team

Update:
Hi James, I am glad to tell you that I successfully identified your order and found that it has been canceled and refunded. Please check the latest email from complaint@jellybuddy.com. It has more info about the refund.

Classificada 1 em 5 estrelas

Did not receive full order- also this…

Did not receive full order- also this is NOT what was on the website!! It’s a scam and I furious I was scammed out of my money for cheap garbage that I wouldn’t even use as a rag. Do NOT purchase from them.

8 de dezembro de 2022
Opinião espontânea
logótipo da Jellybuddy

Resposta da Jellybuddy

Hi Brianna,

Sorry that the order you received didn't make you happy.

Our products have to be strictly inspected by the designers before production. So it is our responsibility if you didn't feel satisfied with its quality.

But please rest assured. We can help you sort this out. If you reach out to support@jellybuddy.com or complaint@jellybuddy.com, we will take care of your order and do our best to serve you to your satisfaction.

Looking forward to hearing from you.

Jellybuddy

Classificada 3 em 5 estrelas

50/50 experience

I’m 50/50 with Jelly Buddy. I’ve ordered a few of there Plaid Jackets (Flannels) and none of what I received looked like how it does in the picture, nor does it have the same fabric as it does in the pictures. All I’m looking for are high quality and good looking products. The fabric of the first product I got was perfect, but the colors didn’t match what I ordered. The fabric of the 2nd flannel I ordered feels like more of a dress shirt than a flannel.

7 de dezembro de 2022
Opinião espontânea
logótipo da Jellybuddy

Resposta da Jellybuddy

Hi there,
Thank you for taking the time to write the review on Jellybuddy. We never stop optimizing our merchandise. With your feedback, we will work harder on it. Sorry for any inconvenience. If you think it necessary, you can contact support@jellybuddy.com or complaint@jellybuddy.com to deal with any problem regarding your order.
Best Regards,
Jellybuddy

Classificada 4 em 5 estrelas

Shirt review

I have order a few of your shirts (with more to come) and so far I have had no problems with delivery, I like the fit and feel and like the designs. I would have no problem recommending Jellybuddy to any/all my friends. Very happy so far.

8 de dezembro de 2022
Opinião espontânea
Classificada 3 em 5 estrelas

I made the order on 12/1/2022

I made the order on 12/1/2022, I didn’t know that it was a overseas company, I should of check the reviews, as of 12/8/2022 I haven’t receive my order nor an ETA by the customer service, I just hope that doesn’t take too long (a month) to get this Christmas gift, also I hope the quality of the product is good, i was hopping that I will have some ETA by now but no,I will update this when I get the product

12/15/2022 as an update, as of today no product show up yet, the USPS has a ticket created since two days ago but not received the product, I don’t think I will have this by Christmas, I should of done a better research, I just hope that the quality is good, because the price was high, SMH, if the product is good or not, I will post pictures of it
12/21/2022 update
I just received this jacket yesterday, honestly I tough was going to be a BS jacket, but no is good I like it, is light, warm, material is good, zipper need a stronger sipper probably will break within couple of months, the price is too high that maybe because comes from china, if you willing to wait 20 to 25 days to get merchandise from @jellybudy then go ahead, do I going to order from there again I don’t know,

8 de dezembro de 2022
Opinião espontânea
logótipo da Jellybuddy

Resposta da Jellybuddy

Hi there,

If you have any questions or requests regarding your order, please feel free to get in touch with us at support@jellybuddy.com or complaint@jellybuddy.com.

because of the different arrangements of production and the uncertainty in the long-way shipment, we can't offer an ETA. Should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated time of sending.

Wish you all the best.

Jellybuddy

Classificada 1 em 5 estrelas

Do not use, no reffunds given for lost post

I did not receive my package and requested a refund. The company claim it was delivered. They did have a printout from the delivery service saying delivered. However no signature or statement as to if it was left in a safe place, neighbour etc. On the date the delivery was recorded, I had no delivery and work from home, so would have seen it. I have a ring doorbell that showed no activity and a video camera covering my front door that also did not capture any delivery. Even if the delivery service used by this company left the parcel with someone else or ina "safe place" I did not give authority for this to happen, my contract with the company was for deluvery to me.
Despite this, they refused to refund my purchase. There will probably be some sort of automated response to this, but their customer services really dont care once they have yo money.

14 de novembro de 2022
Opinião espontânea
logótipo da Jellybuddy

Resposta da Jellybuddy

Dear Darren,

Sorry for the inconvenience. I presume that the reason why the record said it was delivered but you have not received the item was the courier delivered it to the wrong place--maybe another address that has the same or similar name. (This happened to occur in some of our UK customers before.)

I think I can help you with this matter. Yet unfortunately, your order cannot be identified on this platform. So could you please offer your order ID and other info to get me to give you my assistance? (Or you can provide the ID by emailing us at complaint@jellybuddy.com.)

Looking forward to hearing from you.

Jellybuddy

Classificada 5 em 5 estrelas

Trust & quality

High Quality clothes with a company that you can trust. I have placed many orders with Jellybuddy and never had to worry about if I would receive my shipment.
Every shirt fits and feels perfect.

6 de dezembro de 2022
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logótipo da Jellybuddy

Resposta da Jellybuddy

Thank you!

Classificada 1 em 5 estrelas

Still waiting for my hoodie

Still waiting for my hoodie . Not sure where it went

6 de dezembro de 2022
Opinião espontânea
logótipo da Jellybuddy

Resposta da Jellybuddy

Dear Sean,
Sorry for the wait. We have emailed you to inquire about how you would like to proceed with your order/ Please check your inbox.
Looking forward to hearing from you.
Jellybuddy

Classificada 5 em 5 estrelas

I have made multiple orders

I have made multiple orders from Jellybuddy. It does take a minute to receive your product, overseas company, but the products I have received have been as advertised. Look at the size chart prior to ordering. I have found the size chart to be correct for picking the right size.

25 de julho de 2022
Opinião espontânea
logótipo da Jellybuddy

Resposta da Jellybuddy

Hello,
Thank you for the support! We are more than happy to see you feel happy with your order. We will keep up our hard work to offer better merchandise and faster service, hoping to see you again. If you have any queries, please do not hesitate to get in touch with us. (The email address of the customer service team is support@jellybuddy.com.)
Jellybuddy

Classificada 5 em 5 estrelas

I think jellybuddy are great fantastic…

I think jellybuddy are great fantastic shirt and a great service quick delivery wouldn't buy any where else

10 de novembro de 2022
Opinião espontânea
logótipo da Jellybuddy

Resposta da Jellybuddy

Hi Duncan,
Thank you for taking the time to write your review on Jellybuddy. 💗
Thank you for your support, too, which serves as a great encouragement for us to keep up our hard work on offering better merchandise and service. If you have any queries or any request regarding your order, please do not hesitate to get in touch with us, at support@jellybuddy.com.
Jellybuddy

Classificada 1 em 5 estrelas

Always read reviews before handing your hard earned cash over !!

I was just about to order over $500.00 worth of Christmas gifts from here, so glad I read reviews first. Weary of ordering from these companies to begin with , way too much deception advertised on styles, material, sizes and workmanship, reading reviews before handing my hard earned cash to these companies is the best way to avoid the unnecessary holiday aggravation besides the hassle of returning then finding out they only exchange and you have to pay for the shipping to God knows where- Learned my lesson well the first time - Always Read reviews, that's my rule 👍
Thanks, Folks 😊

4 de dezembro de 2022
Opinião espontânea
logótipo da Jellybuddy

Resposta da Jellybuddy

Dear customer,
The return address is in New York. We welcome you to try one item first to see if you like it. ( I suggest you order one or two sizes up if you like to order.) We really hope to see you again to witness our progress as we never stop optimizing the site and our merchandise.
Jellybuddy

Classificada 1 em 5 estrelas

Don’t waste your money with this joke…

Don’t waste your money with this joke of a company. My daughter bought me a xxl jacket and spent $85 plus $25 for expedited shipping. The jacket took over a month to get here and the sleeves are so short! The sleeves are meant for a small! Also the pockets were sewn shut! Can’t even use them! Also, the zipper is cheap and on the wrong side for a man! Horrible company!

3 de dezembro de 2022
Opinião espontânea
logótipo da Jellybuddy

Resposta da Jellybuddy

Dear Mike,
I am so sorry for your dissatisfaction with the order received. In this case, you can contact the customer service team to sort the problem out, at support@jellybuddy.com.
Yet for our convenience, I have sent your daughter an email and offered a solution. Would you like to check it and tell me if you like to proceed with the solution? Looking forward to hearing from you.
Jellybuddy.

Classificada 1 em 5 estrelas

Extremely Poor Customer Service

I ordered a lace up hoodie; I thought I ordered a size xxl but received a size small and it did not have the laces. When I asked to return it, I was honest and said the size is wrong and it is missing the laces. Their response was, due to high cost of shipping, it would be better that I keep the hoodie and they would give me a 20% ($7.80) refund. Or 50% credit toward a reorder as I had ordered the wrong size. Jellybuddy insists I ordered a small. As there was no order confirmation, I can’t confirm I ordered the right or wrong size.
I proposed a third option. I keep the hoodie, and never order from them again. And I will tell friends and family not to order from them ether. Which I have. My daughter was going to order some shirts and a hoodie for her brother’s birthday as he is a mechanic and he has a beard. (He has a beard and he fixes things, that’s what he does). I stood by my promise, I cost them an order.
If the hoodie was just the wrong size, I would have agreed that I MAY have ordered the wrong size by mistake and been done with it. But it is missing the laces. It’s advertised as a lace up hoodie. Without laces it’s not a lace up hoodie. The product is defective and not as advertised. I should have been given a full refund or a replacement sent without question.
Other reputable companies would have. I ordered hiking boots from Merrill last year, when they came in, they did not fit. They were the same size I normally wear but they were too tight. I contacted Merrill and was told the product description clearly states this style of boot run small and you should have ordered a size larger. Despite this, they gave me a return code without me asking for it and sent me the next size up. Because of their customer service, my family has ordered at least five pairs of hiking boots and trail shoes this year alone. Unless something changes, I will continue to order from them. (I am a repeat customer.) Another example, my wife ordered a lawn ornament that came missing parts. She contacted the seller and like Jellybuddy said it would cost more to ship it back than it’s worth. They gave her the option of refunding the purchase price or send a replacement at their cost. No back and forth, just an apology and corrective action. She is now a repeat customer and her sister and friend have ordered from them.
Follow up: Got a reply this morning from Jellybuddy stating I can return the hoodie for a full refund at my expense. Already gave the hoodie to the neighbor’s kid, I’m not going to ask for it back. But I will keep telling friends and family not to order from them. I have already cost them one order and in the end I bet I cost them more in lost sales than it would have been to make this right the first time. And they lost at least one if not two repeat customers.
Jellybuddy… See how this works. Key here is “Repeat Customers”.

29 de novembro de 2022
Opinião espontânea
logótipo da Jellybuddy

Resposta da Jellybuddy

Dear John,

We are so sorry for your dissatisfaction with the return process you experienced. We have sent you an email to sort this problem out ASAP.

As all the orders customers have placed will be uploaded to our system and the warehouse would send them to customers according to the system. The customer service representative saw the order was an "s" on the system, so she insisted that the order was s.

Yet apart from the size, we are sorry that the hooded didn't meet your expectation, not to mention the bad return experience. We are working on the new return policy that will let customers cost less to return. Itg will be out soon. Again we send our sincere apology.

Jellybuddy

Classificada 1 em 5 estrelas

Worst customer service this company is…

Worst customer service this company is the biggest scam artist wanting to scam you out of money! Won't refund you after taking damn months to get you your order and are rude in there replies when you wait MONTHS MONTHS!!!!! for a order that says originally 7-10 days!!!! Poor customer service excuses that they can't refund you or cancel the order I will NEVER recommend this SCAM of a company

4 de novembro de 2022
Opinião espontânea
logótipo da Jellybuddy

Resposta da Jellybuddy

Hello,

Actually, I found that your order was placed on Nov 5th and shipped on Nov 11th. (which is within the 7-to-10-day time frame of shipping offered.) The package has arrived at the OAKLAND CA DISTRIBUTION CENTER. It's gone too far to be intercepted. We can't get the item back anymore so we can't cancel the order and issue a refund for you. Thank you in advance if you can understand.

Thank you for the feedback, tho. We will keep working hard to offer faster shipping. Sorry for any inconvenience.

Jellybuddy

Classificada 1 em 5 estrelas

Ridiculous shirt that is somehow being…

Ridiculous shirt that is somehow being passed off as the one I ordered. Btw, I ordered this shirt the last week in October and received it today December 1st!

1 de dezembro de 2022
Opinião espontânea
logótipo da Jellybuddy

Resposta da Jellybuddy

Dear Leiya,
We apologize for the wait and the item that didn't make you happy.

You can contact our customer service and state the problem specifically and offer your preferred solution. The team will reply to you in about 48 hours.

Thank you for the feedback. We will keep up our hard work to offer better merchandise and faster service.

Jellybuddy

Classificada 1 em 5 estrelas

I did not receive a tracking number

I did not receive a tracking number nor was it verified my payment. Have no idea if there is an order or not coming ,but my bank account says it was charged.

12 de novembro de 2022
Opinião espontânea
logótipo da Jellybuddy

Resposta da Jellybuddy

Dear Alana,
By searching your user's name, I found that you have an order that was placed on Nov. 20th. An email with the shipping info of your order has been sent to you. Please check it.
Yet when there is a problem to sort out, it is suggested that you contact customer service, at support@jellybuddy.com, to inquire about it and resolve it.
Jellybuddy

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