Unfortunately, I cannot give zero stars. I placed my order on January 4, 2025. I have been waiting for almost 6 months for my order to arrive or for my money to be refunded. I was definitely scammed.... Ver mais
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A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Jellybuddy is here to offer the best quality items and best possible prices. All of our products are authentic and official from the licensed manufacturer.
Informações de contacto
Hong Kong
- support@jellybuddy.com
- jellybuddy.com
2,0
Mau
302 opiniões
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Garbage chineese company
Garbage chineese company. Ordered a Christmas sweater mid November 2022. Today is December 22 and still no sweater. Had I known it was coming from China, I would not have purchased it.tracking says it is still in China. What a joke. Update: it finally arrived. I ordered a 3xl. It will not fit my athletic teenage boy.....
22 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello there,
We are sorry for any inconvenience. Should you want the item on a specific date, please feel free to contact our customer service team at support@jellybuddy.com in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
We would be highly appreciative of any understanding from you.
Atually we tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID or other info so we can sort this out? (Or you can directly send it to complaint@jellybuddy.com.)
Thank you in advance.
They blew it!
I'm still waiting on an order, and I emailed customer service to locate this package as the status stated fulfilled. They have yet to respond. I have no tracking number, and the dang order # states it can't be found. This site is crap, move on. I'm so disappointed, my son wanted the shirt for his girlfriend for Christmas and you guys blew it. And from the reviews, if I do get it, it will be a thin, blurry mess. I would give you 0 stars if I could. SMH.
16 de novembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Bonnie,
Hello,
We are sorry for any inconvenience. Should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
We would be highly appreciative of any understanding from you.
We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID or other info so we can sort this out? (Or you can directly send it to complaint@jellybuddy.com.)
Thank you in advance.
takes 2 months to get your order and…
takes 2 months to get your order and then when i got it the quality was horrible. I bought 2 shirts and all 3 are not wearable. The pictures on the shirts are blurry and faded and look aweful. I waited so long for this only to be let down. I want my money back but doubt i will get that either
22 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Ralph,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. In this case, you are allowed to reach out to us at support@jellybuddy.com to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We look forward to hearing from you.
Best Wishes.
I will never order from this company…
I will never order from this company again. I placed my order November 27th. It’s now December 21st and, the say,it’s in transit to Elk Grove UPS in IL. They said it would arrive by Christmas but I doubt it. It takes way to long but they took my money immediately!! I think I was scammed.
27 de novembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Pam,
Sorry for your wait. Could you please give us your order ID so we can identify your order and look into it? We can be contacted at complaint@jellybuddy.com
Thanks.
What a joke
What a joke! I order a solid color sweatshirt and a hoodie. The sweatshirt was not a solid color and it is thinner than most t-shirts! It actually looks like something from the 1970's! The hoodie is a similar color, but not like the picture, and it has no neck liner like the picture, and it is maybe as thick as a normal long sleeve shirt, bit far from a hoodie. Don't waste your time or money with this place, unless you want to throw money away on a good laugh 😂
20 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. In this case, you are allowed to reach out to us at support@jellybuddy.com to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We look forward to hearing from you.
Best Wishes.
Disappointed
Order JB113127 was put in two weeks ago haven't heard anything about shipping. I got an email confirmation that my order was received but still nothing on shipping.The order was placed on December 10, 2022....I should have read all the reviews before ordering and losing $80.....
10 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Laura,
No you are not losing your money. We are sorry for any inconvenience. Should you want the item on a specific date, please feel free to contact our customer service team at support@jellybuddy.com or complaint@jellybuddy.com in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
We would be highly appreciative of any understanding from you. Thank you.
Kind Regards.
BTW We would also be appreciative of the order ID you can send us via email as we couldn't identify your order by mere first name. Thank you.
tres mauvaise qualité
qualité mediocre, taille ne correspont pas, demande de remboursement jamais traitée , site a fuir absolument, purement de l'arnaque, suite à la réponse du vendeur, j'ai demandé un remboursement et de retourner ma commande, on me propose 30pour cent de remboursement et une carte cadeaux, je n'ai pas demandé ça, les produits sont de mauvaise qualité et je leur ai fait parvenir des photos comme preuves et demander de leur retourner les produits donc jattend de la bonne foi de leur part, et j'attend toujours sans mes cadeaux de Noël, vraiment déçu de jellybuddy
15 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Bonjour,
Pourriez-vous nous offrir votre identifiant de commande en nous envoyant un courriel à plaint@jellybuddy.com? Nous pouvons nous occuper de cette commande.
Merci beaucoup.
Can not contact any one all sites say…
Can not contact any one all sites say cannot be reached haven't received any conformation
19 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Sheryl,
We can be contacted at support@jellybuddy.com or complaint@jellybuddy.com. The former is customer support team while the latter is customer complaint team.
Regards,
Beware
Beware! Cheap Knockoffs, poorly made. Takes a month and a half or more to receive. Won't post reviews on website lower than 4 stars. I have tried and they get removed.
19 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Nikki,
We are sorry for your dissatisfaction.
It is verified that your order was placed on Nov. 25th, sent on Dec. 5th, and delivered on Dec. 15th. The first 10 days is called processing time during which the warehouse prepared, inspected, and got ready to ship it, which usually takes from 7 to 12 days. And then the other 10 days was the time of shipping. Both were within their normal timeframe. Yet it was too slow a wait we understand. Sorry for the inconvenience.
As for the quality of the orders, we apologize for your dissatisfaction. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. In this case, you are allowed to reach out to us at support@jellybuddy.com or complaint@jellybuddy.com to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We look forward to hearing from you.
Best Regards.
Jacket is warm but flaws
Jacket is warm but for size xL body part is xL but lengths of the arms to short for xL and both packets are sewed closed it took for ever to get order it November 21 got it December 19 to return it and wait for money back would take for ever and cost me and would not probably will jot get refund for monthssss I would not recommend this company for they got there money so they will not care
19 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Wayne,
We have responded to your personal email regarding the issues of length and the pocket. The pocket can be cut open along the stitched thread with scissors. We hope to hear from you and sort it out personally and properly. Thank you for your cooperation.
As for the time, the delay in shipping was because of a backlog, we are clearing it out. Hope you can understand.
Kind Regards.
If I could give 0 stars I would
If I could give 0 stars I would.
DO NOT buy from this place. It is a huge scam. Their clothes are cheaper looking than a store bought kids costume. The quality is awful and the printing on the shirts is unreadable, it’s too blurry.
I threw away the stuff I bought. It was that bad.
17 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. In this case, you can provide some photos to the support team to sort it out.
In order for our convenience, the customer complaint team (at complaint@jellybuddy.com) is taking care of this problem and they just sent you an email starting the process. Looking forward to your photos.
We sincerely appreciate your feedback.
Best wishes.
Just ordered … but now concerned
Have just ordered some item and now starting to wish I had checked out the reviews first, concerning to read about items not arriving and not looking how they have been advertised especially when their items aren’t cheap. Can only wait and see what happens
17 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear customer,
Please rest assured that we are working very hard and trying our best to produce the merchandise and clear the backorders.
If you want to learn the shipping info of your order, please feel free to reach out to us at support@jellybuddy.com or complaint@jellybuddy.com.
Best wishes.
Not as pictured at all! Poor quality and wrong color
Ordered 2 items on November 28th, finally after emailing just received 1 item on December 12th, even though I was told my entire order was on the way. The item I ordered a Men's Long Sleeve Thickening Cardigan was not at all what was pictured. The color and quality do not match! What a complete waste of time and money. I would post a picture of the comparison if there was a place to do so.
....update, the company seems to be working with me. They refunded the item that hasn't shipped yet and are reviewing the comparison pictures that I sent. I will post again with the outcome.
16 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Jennifer,
We apologize for your dissatisfaction with the item received. As we always go through item inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. In this case, you are allowed to reach out to the customer service team to resolve this issue.
The customer complaint team has taken over your case, so please check their email sent today. We look forward to hearing from you as to if you accept our solution.
Best Regards.
Where is my order I bought 2 coats…
Where is my order I bought 2 coats havent heard anything I placed it on Dec 1st havent heard anything
1 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello,
We are sorry for any inconvenience. Should you want the item on a specific date, please feel free to contact our customer service team at support@jellybuddy.com or complaint@jellybuddy.com in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
We would be highly appreciative of and understanding from you. Thank you.
I placed an order on November 14
I placed an order on November 14. I got a confirmation email saying the order has been placed. I still have not received anything. It just said order has been placed. I have reached out to the support team and all they tell me it was a pre-sale and it’s being processed at the warehouse. I gave two stars because they did email back and I did receive a confirmation email but if you were going to have an item for sale, then make sure that you can ship said item and not tell the person it was on pre-sale
15 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello Christie,
We are sorry for the wait. We will forward your feedback to the appropriate management team to verify and make progress.
Customer Complaint team
I ordered a Christmas gift on November…
I ordered a Christmas gift on November 20th and received the confirmation email; however, that was the LAST thing I got. I have not received a tracking number. When I ordered it said it would be here in time for Christmas. But it doesn't appear to have even shipped yet. I'm not getting answers from the help desk emails I have sent.
15 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello Gillian,
We are sorry for the wait.
Should you want the item on a specific date, please feel free to contact our customer service team in advance, at support@jellybuddy.com, for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
Once again we send our sincere apology for any inconvenience.
Customer Complaint team
Looks like another scam
Fwd: Order JB108018 confirmed
Jellybuddy, I got the order receipt from you on December 3rd for 2 Christmas gifts and nothing since. You also don’t respond to my email to your support email address. If you are backlogged with orders, stop charging us if you can’t fill our orders. Please help me cancel these sweatshirts so I can afford to buy my loved ones other Christmas gifts.
Thank you, Carolyn Andrews
14 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Carolyn,
Sorry for your wait. But your orders have been shipped on 12/12. An email with a tracking number has been sent to you upon shipment. But it seems you did not see it. So we (complaint@jellybuddy.com) have sent you another email to offer you more info about the shipment. Pleaase check it.
The problem of the backlog is being resolved and things are getting back to normal. We are sorry for the inconvenience but looking forward to your understanding.
Should you have any follow-up questions, please feel free to contact us. We sincerely hope the order arrives soon.
Customer Complaint Team
Catfished
Did not like most of the products I purchased. The way they were promoted on the picture was not what I received. Got refunded 50% of my purchases. There Customer Service is not bad.
14 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Luis，
We are so sorry that the items that were sent to you failed to make you happy and satisfied.
The item that has yet been shipped was canceled.
Since we have not received your response about the refund since last time, we have sent you another email to resolve the problem of all the orders. The screenshot of the refund from the cancellation was also enclosed in that email. Please check it.
We look forward to hearng from you.
Jellybuddy
this company is a scam
this company is obviously a scam and using marketing on facebook and instagram. My order has not shown and hasnt been shipped from 8 days ago and their site says delays from Covid. Its BS warning do not order I wish I had read reviews first. going to try and get Paypal to get money back
6 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear John,
We are sincerely sorry for your wait. But your order was already shipped out on 12/12. An email was sent to you upon shipment.
Just now we sent you another email to offer you more info about the shipment. Please check your inbox. If you have any follow-up questions, please feel free to contact us at complaint@jellybuddy.com.
Jellybuddy
I made an order on November 25th and…
I made an order on November 25th and still have not received my husband's gift for Christmas i also thinking about getting a lawyer
25 de novembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello there,
We are sorry for any inconvenience. Should you want the item on a specific date, please feel free to contact our customer service team at support@jellybuddy.com or compliant@jelleybuddy.com in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
But it is verified that your order has been shipped out and in transit. We have sent you an email with more info so you can verify it. Thank you for your support and understanding.
Jellybuddy
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