Unfortunately, I cannot give zero stars. I placed my order on January 4, 2025. I have been waiting for almost 6 months for my order to arrive or for my money to be refunded. I was definitely scammed.... Ver mais
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A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Jellybuddy is here to offer the best quality items and best possible prices. All of our products are authentic and official from the licensed manufacturer.
Informações de contacto
Hong Kong
- support@jellybuddy.com
- jellybuddy.com
2,0
Mau
302 opiniões
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Exactly what I ordered
I’m giving 5 stars because I got my skull jacket faster than I thought I would. It was exactly what I order. I also like that a 2x was a real 2x. I’m tall so I need things to fit. This fits perfect. Thanks for making cool stuff. I recommended you guys to my friends.
28 de fevereiro de 2023
Opinião espontânea
Everything was wrong
Wrong color sweatshirt sent. Small is a large. Medium is a large. Literally all the shirts were the same physical size which is large but ordered small and medium shirts. WILL NEVER ORDER FROM HERE AGAIN.
13 de fevereiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear Cassie,
We are sorry for how you feel about the sizes of our product. Because each of our merchandise has its independent design and material, with different body shapes, the fit of products may have various effects correspondingly
If the items didn't fit you as well as you expect, please rest assured that orders are returnable and refundable --you can reach out to us to sort it out. Actually, for your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox.
Best Wishes.
Place an order about two months ago…
Place an order about two months ago never arrived
10 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear Israel,
Sorry for your wait but it is verified that your order was placed on Feb. 3rd and was shipped out the very next day. According to the latest update of the package, it will be delivered within few days. Once the parcel is shipped, the normal waiting time is ranged from one week to three weeks. Thus the arrival time is in the normal range. We hope you can understand.
If you think you have awaited it for a while and want to learn the order status, we suggest you contact our customer service team at support@jellybuddy.com or complaint@jellybuddy.com.
Regards.
Wrong color totally
After I ordered a coat in October I found out it was a pre-order which I never saw when I purchased. Well Feb. 22nd I got a package, opened it up and it fits XXL, but is totally the wrong color I wanted the wine/burgundy color but what I got is mostly black with some dark purple. They offered me refund of $9.80 which I took. Then I got offered $15 more making the cost half price, so I do have a better outlook on the company. I never got an explanation as to the wrong color. Bad quality control I guess.
21 de fevereiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear Curtis,
It is verified that your order was placed on December 5th, 2022. Pre-orders take 1-2 months to process. Your order was shipped on Feb 10th. delivered on Feb 22nd. We are glad that it fits well and sorry about the color issue. If you don't like the solution the support team offered, please escalate your issue to the complaint team, they will look into the case and take care of it.
For your convenience, the customer complaint team (complaint@jellybuddy.com) has sent you an email. Please check your inbox. We hope to hear from you.
Best Wishes.
I order a coat 2 months ago at which…
I order a coat 2 months ago at which time they charged my credit card and after many emails with their customer service they tell me that the coat is not available and they will send me a gift card to be used within a month!
I don't want a gift card, I want a refund!
29 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello,
There must be some misunderstanding here.
1- Gift card
If the item can't be shipped very soon, a gift card would be offered by customer service. But it only serves as a token of apology and compensation for the time waiting.
2- Refund
Orders are cancellable and refundable. If you want a refund, we suggest you ask for a cancellation of the order before shipment. Because once the order is shipped, it will be too late to cancel the order.
Should you have any follow-up questions, please feel free to contact us via email at complaint@jellybuddy.com. We would be highly appreciative of any understanding from you.
Thank you.
I waited over a month for the delivery…
JellyBuddy may have done their best to send the correct size. They have been in contact with me to correct my situation. The XXL sizing appears to be a Large + in reality.
It still took a month to deliver the product which in my opinion is excessive.
20 de fevereiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear PHILIP,
Sorry for any inconvenience. Please rest assured that orders are returnable and refundable --you can reach out to us to sort it out. (For your convenience, the customer complaint team (complaint@jellybuddy.com) has sent you an email to start the process of resolving the issue. Please check your inbox.)
Because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly. Hope you can understand.
We hope to hear from you and that this issue is resolved ASAP.
BOUGHT 4 TURTLE NECK SWEATERS SLIM FIT…
BOUGHT 4 TURTLE NECK SWEATERS SLIM FIT SOFT KNITTED, SIZE TOO SMALL , GOT THE XL , AND ITS MORE LIKE A MEDIUM.
3 de fevereiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear ALEJANDRO,
We are sorry to see that the sizes didn't work out. We will forward your feedback to the appropriate management team to verify and make adjustment. And please rest assured that orders are returnable and refundable --you can reach out to us at complaint@jellybuddy to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards.
Ordered jacket with them
Ordered jacket with them. Never got it delivered, moreover my money went God lord only knows where. Why we do not block and catch scam stores that this one? Where is American Cyber Security at? We should find this guys and bring them to trial. Give them 30 to life in prison for lying to people and taking people money. It’s fraud. Very seriously punishable.
15 de fevereiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear Ekaterina,
It is verified that your order has been placed on February 5th and shipped out on the same day. An email with a tracking number was sent to you upon shipping. And the package arrived in the US already and will be delivered in a week. But we didn't see any email from you regarding your order. So it is suggested that you contact our customer service team at support@jellybuddy.com or complaint@jellybuddy.com to inquire about your order when you buy something but await it for a while.
Regards.
Flawed product, flawed customer service
The coat received had a sewing defect that kept you from putting your arm through one of the sleeves. Add to that, the product pictured was described as a 'Vermont original barn jacket'. The coat's length was just to the belt line. A barn jecket typically extends 3-4 inches beyond the belt line. After contacting support I was told that return shipping was expensive and lengthly. The address was in New York state. Was told a refund of $64 was coming on the $74 coat. This amount was then cut by $18.75 for only $46.24- this is an unacceptable return amount on a $74 purchase that was flawed from manufacturer. The whole experience was very poorly handled. Will be contacting better business bureau and making sure this review is posted wherever possible.
5 de fevereiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear Ed,
We apologize for your dissatisfaction with the quality and fit of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. We will forward your feedback to the relevant department to make progress.
Besides, it is verified that your order has been refunded 64.99 USD. For your verification, the customer complaint team has sent you an email with the screenshot of the refund. Please check your inbox.
Should you have any follow-up questions, please feel free to contact us at compaint@jellybuddy.com.
Best Wishes.
Not even worth the 1 star
Not even worth the 1 star. Order #JB113959 I ordered this 2 weeks before Christmas and just recently received only 2 of the 5 products I ordered. Customer Service is no help and just tells me to wait patiently for the rest of my order. I guess I should have read the reviews before seeing this ad on Facebook and going and ordering from them. DO NOT BUY from them!!!!!
13 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Sarah,
We are sorry for any inconvenience. It is verified that the rest of your orders are on the way to you. For your convenience, the customer complaint team has sent you an email to tell you more info about the packages. Please check your inbox.
We hope to hear from you and that the orders can arrive ASAP.
Best Wishes.
I had the same experience as everyone…
I had the same experience as everyone else on the reviews I ordered a aviation leather jacket that was how it was described in medium that is the size I wear even checked there size chart I finely received after many many weeks a vinyl jacket that was to small I should have known better that to order from a unknown company do not ever order from this company
23 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello there,
We apologize for your dissatisfaction with the quality and the size of the item received. As we always go through strict inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
MY ORDER DIDNT EVEN GET HERE
MY ORDER DIDNT EVEN GET HERE
i ordered it on the 17 of december 2022 its feburary 3 2023 still no luck asked for a tip and when my fionce emailed them no reply just a automated responce unbelivable
3 de fevereiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear Jane,
Sorry for your wait for the order.
Given that your order was placed a long time ago, I guess either it's on the way or it was delivered but ran into a delivery exception. However, without order number, we can't be sure od the real status of this order. So we wonder if you could kindly provide your order ID and other info? Our email address is complaint@complaint.com, we want to help you with this issue.
Looking forward to hearing from you.
OMG WHAT A SHAM
EDIT: YES I'M AWARE SHIPPING WAS FREE, BUT SHIPPING IS FREE ON THE SAME SLOW SHIPPING SPEED FOR THE EXACT SAME ITEMS ON ALIEXPRESS... EXCEPT THOSE SHIRTS ARE $10 AND UNDER - SAME, EXACT SHIRTS! SO, YOU CHARGE A HUGE MARKUP FROM YOUR CHINESE COUNTERPARTS, AND PROVIDE NO ADDITIONAL BENEFITS! MY STUFF IS STILL IN HONG KONG! ON AMAZON THE SAME EXACT SHIRTS ARE $20 & UNDER WITH FREE SHIPPING! AGAIN... THEY MARKED THEM UP, BUT YOU'RE GETTING YOUR ITEMS SAME WEEK! MY STUFF IS NOWHERE NEAR REACHING ME! $100 WASTED... AND ACCORDING TO OTHER REVIEWS, THEY'LL BE SEE THROUGH CRAP!
OMG WHAT A SHAM. ORDER JB129151. NOT ONLY IS THIS MESS SUPERRRRRR OVERPRICED (CHEAPER ON ALIEXPRESS/TEMU/AMAZON) IT TAKES FOREVER! IF Y'ALL ARE GONNA CHARGE $25 (WAYYY OVER ALI) Y'ALL NEED TO PROVIDE FASTER SHIPPING. I THOUGHT THEY WERE IN AMERICA. NOPE! They're in freaking China, scamming everyone for some cheap ass screen prints on snail ship. THANK GOD I USED PP. THIS IS FREAKING ASININE AND RIDICULOUS! A GIFT THAT WILL PROB TAKE 10 WEEKS AND LOOK LIKE CRAP, TOO.
26 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Hello there,
It is verified that order JB129151 was placed on January 27th and shipped out on January 28th. Now the 2 packages are taking flights to the US. And it is also verified that this order was over 89 USD so there was no shipping fee charged. But we thank you for the feedback on the shipping time and freight. We always take a look at customers' suggestions and adjust our products and policies.
If you worry about the waiting time and are afraid that the gifts can't make it, why not try to contact customer service to inquire about your order? the email address is support@jellybuddy.com.
Additionally, the customer complaint team (complaint@jellybuddy.com) already sent you an email to tell you more info about your order.
Regards.
El producto que ordene me a quedado…
El producto que ordene me a quedado perfecto, eso me a gustado
30 de janeiro de 2023
Opinião espontânea
Product I ordered looks really good on…
Product I ordered looks really good on the site page, but when I got my order I could barely see any graphics. Must've been running low on ink👎🏼
31 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us at complaint@jellybuddy to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
The products are made great
The products are made great. Customer service is great and answer my emails fast.
Will be ordering from them again.
3 de janeiro de 2023
Opinião espontânea
il me réponde pas assez dur de donné…
il me réponde pas assez dur de donné un avis sur des articles qui n arrive pas il y auras un autre suivi j comprend pas que des compagnies qui volent le monde comme ca continu de le faire sans le moindre soucis ca fais 3 ans peu importe les avis ca change absolument rien le service a la clientèle m ont avisé qun remboursement complet a été fait 5 a 10 jour pour quil apparaisse dans mon compte si ces vrai ca été tres rapide pour cancellé ma commande et remboursé une nouvelle mis a jour de cet avis sera donc faites dans 5 a 10 jour ouvrable merci au service client jellybuddy si tel es le cas et aussi a trust pilot mais si personne sur cette terre es assez puissante pour faire condamné des sites qui fraude les gens depuis des années il devrais au moin avoir une alarme rouge pour faire pensé au gens de vérifier si le site es fiable les gens achete de bonne foi et ne pens pas toujours a ces arnaques nous on fais une simple erreure de mot de passe et on peut etre suspendu tandis que eux vole tout l monde avec un accord pas de trouble volé ces gens on fera l autruche et au diable les avis ces que je vois et pens aussi donc finalement ces une bande de rats ne faites faites pas confiance a ces escros ils vont vous voler grace a des plattes formes qui les éberges sans tenir compte d aucun avis
28 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Bonjour,
Nous sommes désolés pour tout inconvénient. Si vous souhaitez l’article à une date précise, n’hésitez pas à contacter notre équipe de service à la clientèle à l’avance pour un délai de livraison estimé. S’il ne peut pas être livré comme prévu, vous pouvez demander une annulation de la commande avant expédition.
Nous avons constaté que votre commande a été annulée et que le remboursement a été effectué de notre côté. Plus d’informations vous ont été envoyées par courriel par l’équipe des plaintes. Si vous avez des questions complémentaires, n’hésitez pas à nous contacter.
Cordialement.
This site is garbage.
4 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Hello there,
It is verified that the refund has already been returned to your paying account and the case was closed. Is there any problem left unresolved?
You can contact the customer complaint team at complaint@jellybuddy.com to sort it out. For your convenience, the team has sent you an email to start the process. Please check your inbox. We hope to hear from you ASAP.
Best Wishes.
JELLYBUDDY ORDERED DEC 15 2022 REQUSTED SEVERAL…
ORDERED DEC 15 2022 REQUSTED SEVERAL UPDATES BUT RECEIVED NOTHING. Took my money on 01/17/23....... today is 1/28/2023 still nothing.. PLEASE DO NOT ORDER FROM THIS COMPANY.
15 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Hello there,
Sorry for your wait for the response. The customer complaint team has sent you an email to take care of your order, telling you its latest status. Please check your inbox.
We hope thhe orders can arrive ASAP.
Best Wishes.
Just don't order... More than likely won't be happy with the amount of time it takes or quality.
My fiance fell in love with the American flag fleece jacket! Finally we get it in the mail a couple months later. And the sleeves are way to short so "when they had to "premake" this" they damn sure didn't make it well. Get it together. Idk how yall have 40k likes on Facebook. People must of did that before they ordered. I got pretty much all my money back but the shipping. So I am pretty happy when it comes to that. Just don't understand a clothing store not being able to make their own items.
Added later: Then they want to say that each item is different in size, that it might not work for some. No, the sleeves were for a kid and me, then the body is atleast XXL or 3x. Don't give excuses. The jacket was poorly made. The way it fit made absolutely no sense. I got my refund for it but like I said for the wait we did and how it came out, I won't order again.
23 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear Josie,
We are sorry for how you feel about our products' size.
Because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly. But lease rest assured that orders are returnable and refundable --you can reach out to us at support@jellybuddy.com to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
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