Unfortunately, I cannot give zero stars. I placed my order on January 4, 2025. I have been waiting for almost 6 months for my order to arrive or for my money to be refunded. I was definitely scammed.... Ver mais
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A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Jellybuddy is here to offer the best quality items and best possible prices. All of our products are authentic and official from the licensed manufacturer.
Informações de contacto
Hong Kong
- support@jellybuddy.com
- jellybuddy.com
2,0
Mau
302 opiniões
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Ordered 11 shirts on Dec
Ordered 11 shirts on Dec. 18th and paid for "expedited" shipping. My order was sent out in 3 shipments. The 1st shipment finally arrived, but the other 2 are still "in transit to next destination" apparently with the local courier that supposedly picked them up after clearing customs in the US on Jan. 12th. I emailed customer service stating I believe my items to be lost or stolen and requested a refund, but as with many many other reviewers, there has been NO response. DO NOT buy from these people they will just steal your money and since they are in China there is nothing we can do.
27 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear Rodney,
We are sorry for your wait for the response. It is verified that the last email you sent us (the email address is the email that you used to place the order) was in December 2022 and customer support already responded to that email. If you used another email address to inquire about your order, the support team will respond (or respond already) to you soon as they have come back from the holiday off. Thank you for understanding.
For your convenience, the customer complaint team has sent you an email to tell you the latest status of the rest packages. Please check your inbox. We hope to hear from you and that the orders arrive soon.
Best Wishes.
Ordered 2 tee shirtsin Dec
Ordered 2 tee shirtsin Dec. 2022, they took the money yet have not received any product. Have tried emailing and never receive any response back.
29 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Donald,
We are sorry for your wait for the order and response. It is verified that customer support already responded to your email yesterday. Should you want the item soon, please feel free to ask our customer service team in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
We would be highly appreciative of any understanding from you.
Thank you.
I ordered a hoodie and a sweater from…
I ordered a hoodie and a sweater from Jellybuddy. They both looked great pictured on their site on a muscular male model. When they arrived... the hooded sweatshirt was just a pullover without the hood (different item than pictured), and the sweater's weave was so loose that it could be seen through. Both were thin, low quality materials and poor craftsmanship. I applied for a refund. I'm currently being given the run around. I am on my fourth email response from them. They will not pay for return shipping (which is in the fine print) and they keep negotiating with partial repayment and discounts on future purchases. I have no interest in keeping these items which are only useful to me as shop rags. I will provide an update when this is all over.
26 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear Jason,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before production and shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us to sort it out.
For your convenience, the customer complaint team has sent you an email to take care of this issue. Please check your inbox. We hope to hear from you and that the case is resolved ASAP.
Best Wishes.
Beware
Beware, you're taking a chance. Ordered over Thanksgiving, 60 days later still no product and no further confirmation with tracking number that I was promised was coming a week from 12/24 when I last had communication that it was being shipped in a week
24 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Amber,
We are sorry for any inconvenience caused! Should you want the item soon due to the long wait, please feel free to contact our customer service team in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
It is verified that your order has been refunded. The customer complaint team has sent you an email to take care of this issue. Please check your inbox. We hope to hear from you.
Best Wishes.
I really enjoy the quality of the clothing
I really enjoy the quality of the clothing. It is very comfortable for me when I am on stage performing!
25 de janeiro de 2023
Opinião espontânea
I found shirts I liked and wanted to…
I found shirts I liked and wanted to purchase however…when I got to the payment section of the cart they asked for a tip?!? Unbelievable!!! For me doing an order online?!? After that I did a review search and found all these negative reviews. Not a company I want to deal with
22 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear Robert,
The option of a tip is offered by the paying platform, which is optional. Customers can choose whether to pay for it. And they can be refunded as well if one accidentally paid.
We don't ask for a tip ever. If you want to re-order it, plz reach out to us at complaint@jellybuddy.com. We can give you a coupon.
Regards.
products are not as portrayed in…
products are not as portrayed in advertisement ...cheap and poor quality.. they make it impossible to return for different size ... just like i read about them, i took a risk.... they sell junk
22 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us to sort it out.
We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info? Our email address is complaint@jellybuddy.com, we want to help you with this issue.
Looking forward to hearing from you.
Scam
There is nothing constructive to say about this company that sells apparels under the name OrderPlus International Limited which includes Antreat, along with Majornice, SoInYou, JellyBuddy and a few others. You will find the same shirts at different prices, either on Facebook ads, Amazon or elsewhere.
I ordered 3 shirts, waited 45 days and more, only to receive one that was correct. The last two had nothing to do with what I ordered. In fact, they were both less expensive than the ones I paid for. After a couple of emails, including filling the ticket on their website, including the pictures each time, they were ignoring me by telling me the order was on its way.
I finally threatened them so they decided to refund an amount which was a little less than any of the shirts. In other words, they didn't have my shirts so they sent me something else that was less expensive and they didn't want it back.
20 de novembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello there,
Tho being a bit confused, I think I can tell from your statement that 1) The shipment of your order was split; 2) You are not happy with the one that arrived first and wanted a refund; 3) You received an amount of money that is not the price of the item.
I think I can make an explanation. 1) To let customers receive the available items first the warehouse would split the shipment, and the unsent item can be canceled. 2)To get a full refund items need to be returned; 3)The amount, as you said which was a little less than any of the shirts, is either a partial refund that you agreed or the real price of the item after discount. (Usually, there is a discount while ordering and it would be applied to each of the items, making them a bit less than their original prices.)
However, as I have no your order ID I couldn't make sure of it. So could you kindly provide your order ID and other info? Our email address is complaint@jellybuddy.com, I want to help you with this issue.
Looking forward to hearing from you.
Order JB110625
Order JB110625
Ordered December 10th...still waiting. Everytime I ask they tell me it will be 2 weeks, last time they said 1 week. Well I'm still waiting and no coat. This company has no inventory they just have my money. Don't buy from them!
10 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Rhonda,
We are sorry for any inconvenience.
Should you have been waiting for the order and not received it yet, please feel free to contact our customer service team in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
We would be highly appreciative of any understanding from you. Thank you.
Regards.
Poor Quality
The shirt I ordered looks nothing like the shirt I received. It took about 5 weeks to get the order. I paid $40 for a $5 quality shirt. Do not order, you will be disappointed.
17 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Hello there,
We apologize for your dissatisfaction with the item received. Please rest assured that orders are returnable and refundable --you can reach out to us at support@jellybuddy.com to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Wish I could give negative stars
Wish I could give negative stars. Do not order from this company. Horrible quality clothes and even worse return policy.
4 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello Kristen,
Sorry for your dissatisfaction with the shopping experience you had with our web.
1-
We apologize for your dissatisfaction with the size and quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable.
2-
Considering the fact that the return policy states the return shipping is paid on the customers' end and In fear of the hassle in the return process, the customer support team would offer other choices for customers first before offering return instructions, (especially when the items are many or the distance is long), if you insist on return and refund, they will give you the address.
For your convenience, the customer complaint team has looked into the case and sent you an email to follow up. Please check your inbox. We hope to hear from you and that this issue can be resolved ASAP.
Best Wishes.
I really don’t even give it a 1 star…
I really don’t even give it a 1 star I’d give it a -100 stars. I my order was placed on November 20, 2022. I received an email on December 12th that said my order had been shipped which it never arrived. I sent an email stating I still hadn’t received my order. I got an “apology” email stating it would be shipping ASAP. I received another email on January 5th saying my order has shipped. I have called the contact number no one answers or returns your call. I still haven’t received my order. I will be reporting them to the Netter Business Bureau. I have asked for a refund and we will see what their next excuse is. I definitely no longer want my order.
5 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear Nicole,
I am sorry for the inconvenience caused! Usually, the shipment-notification email is sent upon shipping. If you received 2 of them, there must be some technical problem or something wrong. But please rest assured that the order can be delivered on January 17th, according to USPS tracking.
To better resolve this problem, the customer complaint team has sent you an email. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Too bad I can’t leave a no star review
Too bad I can’t leave a no star review. This site needs to be shut down. What I received is nothing like what I ordered. It came in 4 weeks after placing the order. No packing slip, no tags, no brand markings and very cheap looking. I am very disappointed and would not recommend anyone waste their time or money on this scam.
14 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear Jennifer,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard.
Please rest assured that orders are returnable and refundable --you can reach out to us at support@jellybuddy.com to sort it out. If there is any problem while you contact the support team, you can email the customer complaint team at complaint@jellybuddy.com.
We hope this issue can be resolved ASAP.
Best Wishes.
Not as advertised and filled with misspellings
I placed order Dec 6th for 3 "plish" hoodies and paid for expedited shipping order arrived containing 2 flimsy so called hoodies January 12th. They were nothing like what was pictured on the web site and the one shirt was filled with misspellings. I purchased the "I'm pretty confident my last words will be well that didn't work" what the shirt actually said was "I'm rretty coneicent my last words with be well that didn't work" shirt nit plush but made of nylon or polyester or something it is thin and flimsy. I absolutely loved the sayings kn the shirts and hope a quality company can make these hoodies because they would be awesome. Steer clear of jelly buddy because they are bait and switch
12 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear Faith,
We apologize for your dissatisfaction with the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if the item is misprinted. Please rest assured that orders are returnable and refundable --you can reach out to us at complaint@jellybuddy.com to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Customer service was excellent
The product was poor quality and after contacting customers services they have resolved the issue with a full refund. It’s a shame as the item I purchased online looked really good but the product that was delivered was not the same. Hopefully they can resolve the issues as there is definitely potential for them to succeed.
13 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear Justin,
Thank you for the feedback. We will keep up our hard work to collect more data and info so as to offer better merchandise and faster service to you and other customers. Hoping to see you again in the future to witness our progress.
Reagards.
I really love Jelly Buddy
I really love Jelly Buddy, good quality item’s very pleased
13 de janeiro de 2023
Opinião espontânea
Give it a shot, you would love it
First of all, I have to tell they have a great customer service. Those people have an unlimited patient and they never show attitude no matter what. They don’t have a phone number but their email system works just as good as the phone number.
When it comes to the merchandise.. The printing quality is great. It is not like a cheap quality print that would crack or fade after several washing/drying. Their t-shirts are not cotton, they are like dry fit material. I think it will be great for summer time. Needless to say the prints and sayings are so cool. PS: Their men sized t-shirts seems to run a little big so I recommend to get one size smaller than what you normally wear.
Give it a shot, you don’t get disappointed.
3 de janeiro de 2023
Opinião espontânea
Hoodies look great online but wouldn't…
Hoodies look great online but wouldn't know how it feels haven't gotten yet first I email them after two weeks of waiting no updates on there site can't find tracking number so I email them to see where's my package that I paid for they message me back here's the tracking number here's where we know it stopped last go to this website and put the tracking number in or or call ups give them the tracking number and it might take up to 2 to 3 week's to receive your order so if you want something quick and reliable and you don't have to do the leg work to track your own package down don't buy from jellybuddy it's not worth the wait
12 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear James,
Sorry for the inconvenience in the tracking. Usually, customers can track the order once they open the order info. If you can't track it like this, there must be some technical problem. In this case, you can contact us to ask about the latest update, the customer support team will track it for you.
Apologize again for the inconvenience and thank you for the feedback. We will forward the problem to the appropriate management team to verify and make progress.
Regards.
Jacket Delivered Not Jacket Ordered and No Return or Refund AllowedI ordered a jacket in October 2022
I ordered a jacket in October 2022. It took about 3 weeks for it to arrive. The jacket I received was not the jacket I ordered based on the website photos. It was made differently; different color; poor quality. I reached out to their company and they will not allow me to return it or get a refund.
28 de outubro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Ronald,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard.
Please rest assured that orders are returnable and refundable -- you asked for the return address and the customer service team has downloaded the return form, and responded to each of your emails giving you the return instructions. But it seems you have not received them for some unknown reason.
For your convenience, the customer complaint team has sent you an email to resolve the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards.
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