I was misled by the title Jesse London, I thought they were based in London. It looks good on the website once you receive it ,the quality is very poor, I’ve returned it back it has been sitting in... Ver mais
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Very very poor quality items and dont answer you when you want to return item now going through my credit card services to fight for refund! The reply from jesse london below is not helpful...i have... Ver mais
A empresa respondeu
Terrible. The material is cheap and see through and looks different to the picture and when emailing asking for a refund, they state they can offer me a 10% refund (£4) as sending it back can be expen... Ver mais
A empresa respondeu
I bought 2 pairs of leather shoes and when they finally appeared they were 100% plastic and terrible quality. They offered a reduction if I kept them but I would never wear them. I have had to pay ret... Ver mais
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736 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 99% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Company says they accept return and…
Company says they accept return and refunds but no one ever gets back to you. This is a disgrace and I wish I never purchased anything from them, all I want to do is return an item and get a refund.
2 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We are sincerely sorry to hear about your experience and understand how frustrating it must be to feel that your return request has not been addressed. We apologize for any delay in communication and for the disappointment this has caused. Customer satisfaction is important to us, and we would like the opportunity to review your case and assist further.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Warning do not buy from this company!
WARNING! Absolutely awful! DO NOT buy from here! Item was nothing like the image and to top it off you can only return at own cost to china or accept 10% refund and not ship at extortionate cost, so not worth returning. I would advise no one to buy from here and also this company be reviewed as not following consumer law correctly as the site does not make it clear goods come from china! As looks London based. This business should be shut down by companies house for failure to meet standards.
8 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We are very sorry to read about your disappointment and understand your frustration with the item you received and the return process. It is upsetting to hear that the product did not meet your expectations or match what you anticipated from the listing. We take feedback like yours seriously and would welcome the opportunity to investigate your concerns and review the circumstances of your order.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Refund problem - no response.
I have emailed Jesse London twice as I wanted to return the 2 dresses I ordered as they were far too big. I didn’t need to try them on to know this.
I want a full refund for them both asap or I will take further action.
I am aware I have to pay for the cost of returning these items.
Order no. #JL518565
Please reply to this message.
Thank you.
16 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We are sorry to hear that the dresses did not fit as expected and understand your frustration regarding the delay in receiving a response. We sincerely apologize for any inconvenience this situation has caused. Your feedback is important to us, and we would like the opportunity to look into this matter and assist you further.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
This company provides poor quality…
This company provides poor quality goods which are not standard UK sizes. They come from China - which is not made clear - and take 5-6 weeks. They ignore requests for refunds but miraculously reply to marketing emails after the refund window expires - DO
NOT BUY FROM THESE PEOPLE - akin to fraudulent business practices.
16 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We are sincerely sorry to hear about your experience and regret that the items did not meet your expectations. We understand how frustrating it can be to experience sizing concerns, longer delivery times, and difficulties when seeking assistance. Customer satisfaction is very important to us, and we would appreciate the opportunity to review your concerns in more detail.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Shoddy practice
Dress way too small, not size I ordered (looks at least 2 sizes smaller) and size label actually cut out! Very convenient!! No other label to be seen. No tags on dress at all. Took a fortnight to receive as well. Had to suffer about 10 emails from them whilst waiting. After what I've now read about this company (too late) I won't even bother to try to return. A charity shop may be grateful for the dress. DON'T BUY FROM THIS COMPANY!!!
15 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We are very sorry to hear about your experience and completely understand your frustration. Receiving an item that does not match the expected sizing, especially with missing labels and a long delivery time, is understandably disappointing. We also regret that our communication during the shipping process added to your frustration rather than helping reassure you.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
No return label
After receiving a black jumpsuit that didn't look like the picture I wanted to return it. I was told via email that any returns are at your own expense. This was going to cost £25 to return to China. Not happy.
15 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We are sorry to hear that the jumpsuit you received did not meet your expectations and that you were unhappy with the return process. We understand how disappointing this must have been, especially when the return costs were higher than expected. Your feedback is important to us, and we would appreciate the chance to review your case further.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
I would give less than one if i could
I would give less than one if i could. The company is Chinese, and returns need to be sent there at your own exoence despite a problem with the poor quality goods
15 de dezembro de 2025
Opinião espontânea
Resposta da Jesse London
Hi,
We are very sorry to hear that you were disappointed with the quality of your order and the returns experience. We understand your frustration and apologise that your experience did not meet your expectations. Customer satisfaction is very important to us, and we would appreciate the opportunity to review the matter properly.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
It’s a scam
Paid £48.95 for shoes. When they arrived, were made of cheap plastic. Company won’t refund and expect customers to pay for return postage to China. Emails are AI generated and don’t care what you say. This is a scam
12 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the material and quality of the shoes received and your concerns about the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction regarding the return shipping arrangements and the communication you received from customer service.
We take concerns like this seriously and would like the opportunity to review your order, the item received, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Do not buy from this company
Do not buy from this company. I ordered a dress which took 6 weeks to arrive, from China of course, even though the company appears to be London based. The quality was absolutely dreadful so it couldn't be worn. To return it would mean sending it back to China at my own expense, so the best they could offer is a 15% refund. Very disappointing and unsatisfactory
13 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the delivery delay, the quality of the dress received, and your concerns about the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the refund option offered and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order, the item received, and any previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Scammed
I ordered the product on the 19th May for an event on June 1st. The suit did not arrive until the 8th of June despite the 4-8 day delivery stated on the website, so I had to go and buy one elsewhere prior to the event. When I finally received the item, the quality is extremely poor and looks nothing like the suit advertised. As I no longer needed and was not happy with the product, I looked at how I can return the items. Returning the items required me to pay for it to be returned to Asia and pay all customs duties, taxes and handling fees along with a 15% restocking fee. At this point I have basically been scammed out of my money. I have messaged the company and heard nothing. Very poor experience.
19 de maio de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery delay, the quality of the suit received, and the inconvenience caused by the item arriving after your event.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return conditions, associated costs, and the lack of response to your recent messages.
We take concerns like this seriously and would like the opportunity to review your order, the delivery timeline, and all previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
DON'T USE THIS COMPANY
Two months down the line 30emails later. A dress they sent that was faulty with a broken zip. I requested a refund £40. The company ignored this request even though I sent photos & sent me replacement that I said I didn't want. Now that has arrived. They want me to pay to return both dresses offered me £4 refund which they will then take a 15% restocking charge out of that. I'm sure I'm speaking to a computer or AI ABSOLUTELY DISCUSTING !!! PLEASE DON'T EVER USE THIS COMPANY.
5 de maio de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and upsetting this situation must have been, particularly regarding the faulty item received, the ongoing communication issues, and the handling of your refund request.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction regarding the replacement item being sent after you had clearly requested a refund, as well as your concerns about the return arrangements and associated costs.
We take concerns like this seriously and would like the opportunity to review your order, the photographs provided, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
As with all others complete rubbish
As with all others. Very poor quality item. The skirt was £150 and complete rubbish. Return is in china and to an address that cannot be delivered to. Having had to pay my own return costs of £40 the item is now lost and I used DPD service who said address doesn’t exist and cannot take deliveries. I should have googled first for these reviews.
3 de abril de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the quality of the skirt received and the difficulties you encountered with the return shipment.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return address and the additional costs you incurred attempting to return the item.
We take concerns like this seriously and would like the opportunity to review your order, the return tracking details, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, proof of postage, tracking information, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Proports to be a UK company
Proports to be a UK company, but warehouse & goods come from China. This leads to lengthy arrival timing, vastly different sizing & an appalling customer service for returns. Do not use.
12 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery time, sizing concerns, and your experience with customer service and returns.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also appreciate you taking the time to share your feedback regarding your overall experience.
We take concerns like this seriously and would like the opportunity to review your order and any previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
I ordered what was described as leather…
I ordered what was described as leather sandals and in the photo they looked classy. The shoes arrived today and look nothing like the Jesse London photo and they are plastic, not leather.
Not only that, they took weeks to arrive and to send them back is such a convoluted experience, I am not going to bother. I feel like I could return them and not get my money back.
I only wish I had seen the reviews before I bought the shoes.in other words, do not touch with a barge pole!
There is now a reply on Trustpilot from Jesse London that you can see on here however I got a reply from them yesterday and this is verbatim what was said.
‘ After reviewing the details, we can confirm that the item you received matches the product you ordered. We are sorry to hear that it does not meet your expectations in terms of material and finish’.
Really!! I ordered leather sandals (for £35 ) and got plastic ones that bear little resemblance to the photo on the website.
12 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the appearance, material, and quality of the sandals received compared to the product images and description shown on the website.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the delivery time and the returns process, and we appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order, the item received, and any previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Been waiting for shoes for nearly…
Been waiting for shoes for nearly 3weeks messaged company to see where they are......no response I now want to cancel my order ....no responce does anyone have any advice for me please in order to get my money back
11 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We're sorry to hear about your experience and understand how frustrating it must be to be waiting this long without an update.
Please accept our apologies for the lack of communication. We'd like to look into this for you and help resolve the issue as quickly as possible. Could you please send us your order number and contact details via direct message or email so we can investigate the status of your order?
If you would prefer to cancel your order, we'll review the situation and advise on the available options for a refund.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right
Kind regards,
The Jesse London Team
Absolutely terrible company and…
Absolutely terrible company and shouldn’t be allowed to use the London label by giving false sense of location in fact you can only return to Asia. I waited weeks for item and had to buy another item for holiday as it didn’t arrive until I arrived home.. now I have to send back to Asia.. it’s a con
28 de maio de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery delay and the inconvenience caused by the item arriving after your holiday.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the returns process and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order and previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
The order took days to come then size…
The order took days to come then size was so wrong xxl suit looked like a baby's suit . Very negative
10 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the delivery time and the sizing of the suit received.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We appreciate you taking the time to share your feedback regarding the sizing issue and your overall experience.
We take concerns like this seriously and would like the opportunity to review your order and any previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
JL517688
Order Number: #JL517688
I had never bought anything from Jesse London before. I had been looking for white or ecru or cream wide leg trousers. I had trawled the internet and came across your company on Pinterest. I read all the details about these trousers and decided they were what I had been looking for. When they eventually arrived and tried them on I was so disappointed. The material was so inferior that the two false pockets on the back of the trousers showed right through the material. I had read all your small print on returns and noted that the buyer was responsible to return the goods to CHINA. Obviously I wasn't going to spend another £20 + on something that had already cost £34.95. I'm afraid I will not be purchasing anything else from you now or in the future.
13 de maio de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must have been, particularly after taking the time to carefully review the product details before placing your order.
Please accept our sincere apologies for the inconvenience caused and for the trousers not meeting your expectations in terms of material quality and overall finish. We also understand your concerns regarding the return shipping arrangements and appreciate you taking the time to provide detailed feedback about your experience.
We take concerns like this seriously and would like the opportunity to review Order #JL517688 and your feedback in full. Please email us at info@jesse-london.com with any additional details or photographs of the item received, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Trading Standards need more power
Items delivered are nothing like the online images. They are China based not in London. An online retail scam. They advertise PayPal merchant but block it. The clothes are most likely highly flammable. BEWARE
3 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the differences between the items received and the images shown online, as well as your concerns about the ordering experience.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also appreciate you taking the time to share your feedback regarding the product quality and payment concerns.
We take concerns like this seriously and would like the opportunity to review your order and any related correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the items received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Shocking company an item purchased has…
Shocking company an item purchased has still not arrived 3 weeks later tried cancelling the order as the event has now passed but keep sending emails saying it’s on its way. They said I can get a refund if I send it back to China at my expense even though the item still hasn’t arrived , they know that I will not send it back so will lose the total cost.
14 de maio de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery delay and the difficulties you encountered when attempting to cancel your order.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return arrangements and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order status and previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
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