I was misled by the title Jesse London, I thought they were based in London. It looks good on the website once you receive it ,the quality is very poor, I’ve returned it back it has been sitting in... Ver mais
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Very very poor quality items and dont answer you when you want to return item now going through my credit card services to fight for refund! The reply from jesse london below is not helpful...i have... Ver mais
A empresa respondeu
Terrible. The material is cheap and see through and looks different to the picture and when emailing asking for a refund, they state they can offer me a 10% refund (£4) as sending it back can be expen... Ver mais
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I bought 2 pairs of leather shoes and when they finally appeared they were 100% plastic and terrible quality. They offered a reduction if I kept them but I would never wear them. I have had to pay ret... Ver mais
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736 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 99% das suas opiniões negativas
Geralmente responde em 14 horas
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They are based in CHINA
They are based in CHINA, not London UK as the name suggests. Long shipping times and crap returns process where they just mess you around. Quality is about what you'd expect from TEMU etc so this is just overpriced and not honest in their location.
AS TO THE REPLY.
Note nothing mentioned about where they are based, nor the rubbish returns (or lack of) process everyone below also talks about, they also do not respond in a timely manner. Reported as card dispute and reported to Trading Standards.
1 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the shipping time, product quality, and your concerns about the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also appreciate you taking the time to share your feedback regarding your expectations and overall experience.
We take concerns like this seriously and would like the opportunity to review your order and any previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Not as advertised instead cheap…
Not as advertised instead cheap imported rubbish from China
25 de maio de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must have been, particularly regarding the product received not matching your expectations based on the advertised images and descriptions.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order and any related concerns in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Lovely Dress, Slow Arrival
The dress was lovely and flattering, though delivery was slower than expected. Good communication throughout, so I felt reassured.
8 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
Thank you so much for taking the time to share your feedback with us. We’re delighted to hear that you found the dress lovely and flattering.
We also appreciate your patience regarding the delivery time and are pleased that our communication helped keep you reassured throughout the process. Your feedback is incredibly valuable to us as we continue working to improve both our delivery experience and customer service.
Thank you again for your support, and we hope to welcome you back in the future.
Kind regards,
The Jesse London Team
Rip off company
Terrible, ordered a jumpsuit for my hen do, it took 2 weeks to come and when it did arrive it was the worst quality and nothing like the photos. I asked to return it and they offered me a 10% refund (£3.99) when the jumpsuit cost £39.99. How is this acceptable? This company should not be allowed to operate, it's daylight robbery!!
31 de maio de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the delivery delay, the quality of the jumpsuit received, and the difference between the item and the images shown on the website.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the refund option offered and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order, the product received, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Boots boots for £57.50 from company…
Bought boots for £57.50 from company based in London,boots arrived they smelled bad and were too small all over,the y were supposed to be leather but don't look or smell like it.I tried to return but was told it would be £27.50 and they'd likely be classed as worn by China and refused entry.I asked for some mony back and they would only give £9.50! I doubt i can resell for more than a tenner! Bweare absolute scammers!!!!
10 de abril de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the sizing, material, and condition of the boots received, as well as your concerns about the return process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the refund option offered and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order, the product concerns raised, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
THIS IN NOT A UK SITE
THIS IN NOT A UK SITE. TERRIBLE MATERIAL TERRIBLE SERVICE. OFFERED VERY LITTLE REFUND 5% WANT YOU TO RETUEN TO ASIA WITH NO TRACKING DETAILS FOR FULL REFUND.
ITEM WAS VERY SMAL AND VERY SHINY NOTHING LIKE THE PICTURES.
AVOID
AVOID AVOID AVOID AVOID. ITS CRAP
5 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the quality, sizing, and appearance of the item received, as well as your concerns about the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the refund option offered and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order, the product received, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Wouldn’t even give 1 star
Wouldn’t even give 1 star, absolutely shocking company and a wonder how they’ve not been shut down. Ordered a suit jacket and it was nowhere near what was advertised. Material was shocking, stitching didn’t line up, 2 sizes too small and not the right colour. I requested a return and refund and instead they sent another jacket without even checking with me. That one arrived after the wedding I bought it for and was exactly the same as the first jacket. I requested to return both items multiple times to which they offered 10% refund, then 15% then 20%. Eventually they provided a return address, a Chinese warehouse, that would cost just as much as the jackets (one I didn’t ask for) to return. They think their company policy, that the customer should cover return costs takes priority over consumer rights law. They should cover the return cost when an item is falsely advertised. It’s clear I’m not the only one from these reviews although apparently according to their website they have 4.7 out of 5 for reviews, another bit of false advertising. Reported to trading standards and hopefully they investigate this scamming company.
15 de maio de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the quality, sizing, and appearance of the jackets received, as well as the difficulties you encountered with the return and refund process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction regarding the replacement item being sent and the concerns you have raised about return shipping arrangements and communication.
We take concerns like this seriously and would like the opportunity to review your order, the items received, and all previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the items received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Appalling Customer Service – Refusing Refunds for Faulty Goods!
Do not buy from Jesse London! If your items arrive damaged, they will ignore your consumer rights and try to force you into accepting unwanted replacements.
I ordered an item that arrived completely frayed, faulty, and of incredibly poor quality, not to mention the wrong colour and pattern! I immediately sent photographic evidence and requested a full refund and a return label. Instead of processing my refund, they completely ignored my request and dispatched an unauthorized replacement, even though the event the clothes were meant for had already passed.
When I formally rejected the replacement and demanded my refund under consumer rights, customer service sent me a generic, copy-pasted script:
"According to our records, a replacement item has already been arranged and dispatched... We kindly ask you to accept the delivery once it arrives."
I replied again, making it explicitly clear that I would be refusing delivery and wanted my money back. They responded by copy-pasting the exact same script a second time! They completely refuse to read emails or honor basic consumer rights.
This company's customer service is an absolute joke. I am refusing the delivery and have been forced to initiate a chargeback with my bank to get my money back. Avoid Jesse London at all costs unless you want your money held hostage by a company that relies on automated scripts instead of actually helping customers!
6 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the condition, quality, and appearance of the item received, as well as the handling of your refund request.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the replacement process and your dissatisfaction with the communication you received from customer service.
We take concerns like this seriously and would like the opportunity to review your order, the photographs provided, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
There is no such thing as free returns…CON
There is no such thing as free returns you have to return back to China or Asia at a huge cost also all the sizing is completely wrong. I would not recommend this company to any one it is a complete farce do not be fooled into thinking they are based in London they are not.
20 de maio de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the sizing issues and your concerns about the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction regarding the return shipping arrangements and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order and previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the items received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Terrible quality
Ordered suit and it took for ages to arrive and when it did it was terrible. Nothing at all like it was described. £65 down the drain. Stay away from it at all cost
6 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the delivery delay and the quality of the suit received compared to your expectations.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We appreciate you taking the time to share your feedback and understand your dissatisfaction with the item received.
We take concerns like this seriously and would like the opportunity to review your order and any previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
The company won’t accept returns
The company won’t accept returns.
Jesse London does not reply to customer emails so therefore you cannot return items. They advertise a return policy. However, it appears this policy equates to ignoring customer contact.
The quality of the goods is not as advertised.
A Chinese based company ripping off customers.
Shame on them 🤬
3 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how upsetting and frustrating this situation has been for you, particularly regarding the product quality, your concerns about the advertised images, and the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the refund options offered and appreciate you taking the time to share your feedback in detail.
We take concerns like this seriously and would like the opportunity to review your order, the return details, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the items and labels, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Terrible scam company
Terrible scam company. I ordered a ladies dress suit and a casual jacket. The material of the suit was sweatshirt material and was dreadful. The jacket was miles too small and the cuffs were 2 inches short. I paid for Return to them for a refund. My parcel is now stuck in Chinese customs. Jesse of London (China!!) Refuse to contact customs to establish the duty due and refuse to pay it. My carrier insists the duty is due by the recipient Jesse of London. I have had strings of emails purporting to being helpful but they are basically ensuring my return never arrives so that they don't need to refund. Disgusted by them! Don't EVER buy anything from them. I even tried to email Chinese Customs myself but 2 emails to 2 separate custom departments were refused to be accepted. So Chinese Customs know the problems but will not engage to help. To Jesse of London do not dare reply to this post with you fake conciliatory concern. You are scammers!!
1 de maio de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the quality, sizing issues, and the difficulties you have encountered with the return and customs process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the handling of the return shipment and the ongoing delays relating to customs clearance.
We take concerns like this seriously and would like the opportunity to review your order, the return tracking information, and all previous correspondence in full. Please email us at info@jesse-london.com with your order number, return tracking details, and any relevant documentation, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
I wouldnt even give it a one star I…
I wouldnt even give it a one star I wish I had read the reviews before I ordered.
Ordered linen shorts which came from china and they were not linen and totally see through. Am now battling to try and return them and get my money back. They advertise that the product is in stock from London with roayl mail delivery when in fact its all false
5 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the quality and material of the shorts received and the difficulties you have encountered with the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the delivery information and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order, the product received, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Avoid
Cheap, poor quality and absolutely nothing like the pictures. Reading the returns policy, items must be returned to china. You have to email to return items and a response isn’t forthcoming. Avoid!
I’m still waiting for an email response.
5 de maio de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the product quality, the differences between the items received and the website images, and the delays in receiving a response regarding your return request.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the returns process and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order and previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Another pseudo-London company; returns to China only
Bought a raincoat; took about 3 weeks to arrive; sizing completely wrong. Offered 50% discount to buy another one and keep the original coat. Have to return to China.
How is it legal for a company to put 'London' in its name and not have a UK address?
Only reason I have put a star on is that the response from customer services has been prompt.
5 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the delivery time, sizing issues, and the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also appreciate your acknowledgment of the prompt communication from our customer service team and thank you for taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order, the sizing issue, and the options provided in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
SCAM ALERT - don’t waste your money
Total scam, particularly that they use London in their name - the company has nothing whatsoever to do with London - it’s cheap junk from China.
Cheap looking trainers (definitely not orthopaedic as advertised) that took weeks to arrive and looked like they’d cost £2 on SHEIN. They weren’t even the right size for the UK market so tried to return but they refused to cover the cost of this and tracked return cost £35.
Needless to say, I just put them in the charity box and accepted their 15% refund because there was literally no other option. If this was the UK, there would obviously be consumer rights but because they’re in china and pretending they’re a London based company, there are no routes to be refunded.
Don’t waste your money on anything from this company. They’re just a scam outfit pretending they’re sending orthopaedic shoes from the UK - it’s the cheapest nastiest footwear you could imagine from china. I wish I could add photos here to show how bad these trainers are.
And to add insult to injury, they won’t accept returns at their own cost. Just don’t do it.
If trustpilot had a zero star option I’d be using it.
1 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery time, sizing, product quality, and your concerns about the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the product received compared to your expectations based on the product description and images shown on the website.
We take concerns like this seriously and would like the opportunity to review your order, the product concerns raised, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Vile company how it still trades i do…
Vile company how it still trades i do not know.. same old responses described in other reviews
AI product pictures awful material
Returned as i do not want 10 %or 20% of refund why? The god awful clothes cannot be worn
Will be reporting to watchdog or whoever uncovers these sham con artists
I have the london return label pictures when its a factory thousands of miles away
Jessiechina do not send a response to this stating your willing to help because you arent so leave it to the legal side as i wont stop till my money returned i have enough evidence of your fakery ! Lesson to self read reviews before ordering
There are some disgusting people trading in this world shame on you
5 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how upsetting and frustrating this situation has been for you, particularly regarding the product quality, your concerns about the advertised images, and the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the refund options offered and appreciate you taking the time to share your feedback in detail.
We take concerns like this seriously and would like the opportunity to review your order, the return details, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the items and labels, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
It took 4 weeks for my item to be…
It took 4 weeks for my item to be delivered. And the quality is nothing to write home about.
They also make it impossible to return unwanted item. They request I have to write them first, and if approved by them, I need to send it to their warehouse in China at my own cost (postage and customs).
This is definitely the first and the last time I am ordering anything from this company
3 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery delay, the quality of the item received, and the difficulties you encountered with the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return requirements and associated shipping costs.
We take feedback like this seriously and would like the opportunity to review your order and previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Same as the rest of the reviews…
Same as the rest of the reviews portrays to be a uk based company even the package arrived with a return address of London on it. Although it took ages to arrive but is a British 48hr postage.
Poor quality- says return to Asia when I ask to return or keep for 10% I pushed back they offered 15%. I’ll return it to the return address on the parcel - very poor customer service. Fake fronted website
4 de junho de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery time, product quality, and your concerns about the returns process and customer service.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return information provided and appreciate you taking the time to share detailed feedback about your experience.
We take concerns like this seriously and would like the opportunity to review your order, the return request, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
I Have Posted On Trustpilot A Few Weeks…
I Have Posted On Trustpilot A Few Weeks Ago !! This Is A Scam Company !!!! After I Posted My Last Review The Company Got In Touch ! To See How They Could Help !! I Replied Saying I Wanted To Return The Jacket Because It Wasn’t As Advertised ! And Would Only Fit A Child ! And I Would Like To Return The Item !!!!! It States On The Website Easy Returns ! Which Is Rubbish !! I Sent Another Couple Of Emails !! Not Heard Anything !! Do Not Deal With This Scam Company !!!
15 de abril de 2026
Opinião espontânea
Resposta da Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the quality and sizing of the jacket received and the difficulties you encountered while trying to arrange a return.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding communication after your previous review and your dissatisfaction with the returns process.
We take concerns like this seriously and would like the opportunity to review your order and previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
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