Jetwaypark Opiniões 2

I would strongly advise anyone to avoid Jetway Parking.

I trusted them with my vehicle and even paid extra to have it detailed while it was in their care. What I got back was a damaged car and months of excuses, deflection, and zero accountability.

When I picked up my vehicle, it was late at night and very dark. They had just pulled it up as I got off the shuttle. I clearly remember an employee nonchalantly looking at my driver-side mirror, which now makes it pretty obvious they were aware something was wrong before handing the vehicle back.

At the time, I was exhausted and just wanted to get home, so I didn’t question it. The next morning, while driving on the highway, I noticed my mirror shaking and not secure at all — something that would have been impossible to miss during handling.

Instead of taking responsibility, they tried to claim it was like that when I dropped it off. That is completely false — and more importantly, there was no documentation, no disclosure, and no mention of any pre-existing damage at any point.

Since then, it has been nothing but a cycle of excuses:
• “the owner will take care of it”
• “Dixon Lube will fix it”
• “we’re waiting on a part”

Meanwhile, months have passed with absolutely no resolution.

What makes this worse is that I have a recording of the owner acknowledging the damage and agreeing to fix it, yet they continue to delay, ignore, and avoid taking responsibility.

At this point, I’ve had to obtain repair quotes and will be pursuing this through legal channels.

This experience shows a complete lack of integrity and accountability. If something goes wrong, don’t expect them to stand behind their service.

If you care about your vehicle at all, do not leave it here.

Damage to vehicle due to Jetway's negligence.

There was a delay with staff delivering our vehicle this morning.

Our truck was to be returned to the office from your additional offsite parking "facilities."

We waited more than 30 minutes for the truck to arrive.

I observed the staff drive my truck to the office. I asked to take the vehicle without their "free" car wash.

He insisted to wash the truck because he said there was mud on the truck.

I looked at the bumper to observe that someone had already started to wipe the bumper and revealed a number of deep scratches on the rear bumper and rear tailgate step.

There was no mud anywhere on the truck except for the back bumper. It was clear that someone in possession of our truck had reversed the truck and caused damage to the back bumper. There was more than just mud - there was gravel on the rear step of the tailgate. One would have to reverse the truck into a pile of gravel for there to be such damages.

Asok (staff) confirmed that there was no mud in the wheel wells upon delivery - only on the bumper. Asok went on to say that if the truck was driven on a muddy surface there would be mud in the wheels wells.
Asok offered his opinion suggesting that this was not an isolated incident; since the offsite lot was under construction.

Asok reviewed the photos taken at drop-off, that illustrated no mud anywhere on the vehicle, and no rear damages.

The truck was reversed into gravel with enough force to cause noticeable scratches.

The rear back up sensors on the truck are not functioning- Asok confirmed that the sensors are not functioning. The truck was reversed into a pile of gravel with enough force to damage each of the sensors. In addition the 2 middle sensors were pushed in.

Asok again confirmed that the rear sensors were pushed in and attempted to push them back out. Asok confirmed that the backup sensors were no longer working at pick up.

Asok stated that the truck was parked off site where construction was underway.

Asok stated that he would take pictures of the damages. However upon subsequent discussions Asok stated he did not. We were further disappointed that your staff avoided documenting the damages to avoid Jetway's responsibility for incurring damages to our property while it was under your care and control.

Staff just suggested follow up with a call to Sara (night staff) after 9 pm. A call at 9:30 at night discovered that Sarah was not working.

Delays and run around with this company. Asok is supposedly the owner who tells you to call Sarah during the night shift. Night shift staff says Sarah does not work at night, but call the following morning and speak to Asok.....wow.