J&K Home Furnishings Opiniões 

322
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I went to J&K to purchase a new bedroom suite for my new home. We are older so we are downsizing from a larger home to a home in the Old Village with smaller bedrooms. I should have waited until we... Ver mais

Classificada 5 em 5 estrelas

My experience with J&K Furnishings was top tier! They were on top of everything and so professional with my redecorating. They made my experience easy and no stress! I will definitely be using them ag... Ver mais

Classificada 5 em 5 estrelas

We updated a room full of furniture with Geralyn Marshburn. She was great to work with. She listened to our likes , dislikes , and our concerns . She came up with several options and price points... Ver mais

Classificada 5 em 5 estrelas

The best furniture shopping experience ever. Being greeted at the door and the ability to keep the same salesperson gave the visit a personal touch. There was never any pressure to purchase even after... Ver mais

Informações sobre a empresa

  1. Loja de colchões
  2. Loja de móveis

Informação fornecida por diversas fontes externas

Check out our new furniture store in the heart of Myrtle Beach. Visit when it is time to update your kitchen, bedroom, bath, or living room!


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

322 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,3

Todas as opiniões

(322)

6 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent Experience

My Mom is moving from another state to an independent living facility near us. We need to furnish her place within a few weeks. We had no success at other furniture stores. I visited the North Myrtle Beach JKHome store and was immediately greeted by Elizabeth Scott. Within and hour she had pulled together an entire living room of furniture. All was in stock and would be delivered on our moving-in date at a fair price. Elizabeth help we show my Mon what we selected while on FaceTime. Elizabeth is a highly talented decorating talent, and I would recommend her and JKHome furnishings to anyone looking for excellent quality furniture and helpful staff.

8 de março de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Buyer Beware

Buyer Beware! My husband and I bought a dining room table and chairs from this business. The table was delivered damaged, with 2 scratches in the center of the table. J&K sent a “repair” person to our home to fix it. The repair person left us with a MORE damaged table—the finish in the area repaired is completely different from the rest of the table, and there are now 2 lacquer bubbles on the finish (the repair person said this would go away as the finish dried; it did not. We contacted J&K, who passed us off from one department to another, and argued with us over the issue over and over again. The table was delivered in June, no resolution yet. They offered us J&K store credit, but we do not want to continue to do business with this store. Its been very stressful.

27 de julho de 2021
Opinião espontânea
logótipo da J&K Home Furnishings

Resposta da J&K Home Furnishings


Ms. Malloy ,
On February 12 ,2021 you and your husband special ordered a custom Amish solid wood dining room with the custom stain of your choice ,custom legs and a leaf apron on wormy maple . This is a solid wood table made by the Amish to your specifications . Special order products are custom designed with custom finishes and as listed on your sales invoice no returns or exchanges . The manufacturer reserves the right to repair or replace the product . The custom dining room was delivered on June 25 and the following were the communication with Jennifer in our customer service department with you and your husband .
6/25: table delivered, customer reported scratch
6/28: service order was entered for our wood repair . Customer was informed to expect a call from Bill to schedule repair .
7/14: Bill our wood repair went out to do the repair this week of 7/14 for the step 1 repair and then proceed to step 2 repair to finish .
7/19: Customer expressed that Bill ruined the table and that it could not be fixed, and said the finish Bill used was very smelly. I sympathized with the customer that I was also sensitive to strong odors, and told him I would ask if the table could be picked up and repaired here at the DC. I confirmed with Bill that the table could be fixed, the repair was just the first phase 1 , and he verified that he did explain that to the customer.
7/20: I got the approval at 5 PM from our operations manager that we would pick up the table to be repaired at the DC so the smell would not bother the customer .
7/21: Customer called me for the status on his repair. I let him know we had the "go" to have Bill do the final repair at the DC and offered to have it picked up. The customer wanted to talk with the Mrs., then called me back a little later and requested a refund. (he also mentioned he was going to replace it with a plastic picnic table). I explained that I would need to reach out to my supervisor. I called the customer back on 7/21, explained his options, and emailed those options to him.

EMAIL: July 21, 11:44am It was a pleasure speaking with you, Here are some additional options to resolve the table issue:

1. We can pick up the table as discussed and repair step 2 in our distribution center and deliver back to you .

2. We can order a new, replacement table top and switch the tops for you once it arrives .

3. You can reselect a dining set at any of our stores that is in stock and we can quickly do a switch out. The dollars you paid for the Winesburg set would become a store credit .

4 .You can reselect a dining set to be special ordered, and when it arrives, we can switch out the sets. The dollars you paid for the Winesburg set would become a store credit .

It is disappointing that you would would state that the repairman ruined your table and buyers beware . I have personally reviewed the pictures and it is a perfectly normal step 1 repair on a solid wood table . Bill our repairman explained this to you during the repair .
We offered to replace the table with a new top .
We offered to special order any new dining room of your choice .
We offered to give you a credit towards any dining room in stock .

We have been part of this community and servicing our customers for 24 years and have the best reviews and quality of any furniture store on the Grand Strand and we care deeply about making sure our customers are happy .

I am certainly sorry that you had a problem and I would be happy to discuss with you personally .
Thank you ,
Chuck Dawson

Classificada 5 em 5 estrelas

Furniture Quest!

I needed furniture for a home I’m building and stppped into the J & K Furnishings store in Myrtle Beach by the mall. Being new to the area, I had gone to a few other stores without any success. I worked with one of their interior designers, Elizabeth, and chose some exquisite pieces with her help. She even came out in a monsoon rainstorm to my muddy build site to view the rooms and get a feel for what was needed. I just placed the order so cannot comment on timeframe of when my pieces will come in or delivery. However..can highly recommend Elizabeth for your decorating needs!

30 de junho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Forget the rest, they are the best

I had already placed an order through a very well known mattress company with a very specific promise (made and reconfirmed) delivery date. Three days prior to arrival I received a call advising me my guaranteed delivery date would be another 5 weeks!. I then turned to the internet and discovered that a company I had previously done business with, J and K Home Furniture also sold mattresses. They sell the exact one I had previously ordered from the company who let me down. I got on the chat feature with a wonderful gentleman named Brian who not only had the exact mattress but it was 200.00 less and there was also much to my joy a promotion to receive a 300.00 gift card for a future purchase!
Brian called the mattress manufacturer rep and I will be getting my new mattress well before my delayed mattress was going to arrive. The service I have received has been exceptional. I will in the future recommend J and K to anyone shopping for furniture and even MATTRESSES!

16 de janeiro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

The store is great-Customer Service Not So Great

The store is great, (Little River), customer service is terrible. Instead of saying "How can I help" or "Let me see what I can do" we got a barrage of excuses. We were waiting for "My dog ate my homework" since this excuse would have been more appropriate.
After 10 plus years of purchasing furniture at J&K, we bid farewell and lots of luck, we have moved on and very happy we did.

29 de setembro de 2020
Opinião espontânea
Classificada 4 em 5 estrelas

I visited the Murrells Inlet store

I visited the Murrells Inlet store. I was assisted by Brent Dawson on the purchase of a mattress and an adjustable bed frame. I was also assisted by Janice Elmer on a possible purchase. They are both very friendly and knowledgeable in their products. I was also impressed by them calling me by name upon entering the store 2 weeks later. They are both assets to the company.

10 de agosto de 2020
Opinião espontânea
Classificada 4 em 5 estrelas

Love the 3-Drawer Chests, Sofa Just So-so

I'm very happy with the bed and 3-drawer chests I purchased. Great style! Just what I was looking for.

I also bought a sectional sofa. This was damaged in delivery but I am satisfied with the repair. The sofa quality overall is just fair. We've had to put some plywood under the chaise seat as it sinks toward the floor without add'l reiforcement.

5 de agosto de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Finally a new mattresse!

My experience at J&K Home Furnishings was great! From my initial
phone call for information to my visit Haily and Madisen were friendly, knowledgeable, and patient. I tried the mattresses I was interested in over and over. Madison explained in detail the benefits and construction of each mattress. She also allowed time for me to get comfortable on each to determine the best mattress for me! It was a pleasure doing business with J & K Home Furnishings.

4 de agosto de 2020
Opinião espontânea
Classificada 3 em 5 estrelas

While I think I am a person who loves…

While I think I am a person who loves humor, I found the message that was sent to me anything but funny.
The message was to take a picture of the mattress tag. She stated the one if you remove could be against the law.:)lol. Send picture of tag to get a free replacement mattress.
I stripped my bed and processed to look for said tag but faintly remember removing it a year ago and felt I didn’t do it illegally. So no tag found I drove to a mattress store here in MB and took a photo of tag. It read;
It is unlawful to remove this tag , however it may be removed by the consumer. (That’s why I removed mine last year.)
So I called your young lady in customer service and was quit upset. After all of the inconvenience she had put me thru, she admitted it was not necessary because she was kidding/ joking about the tag. Didn’t I get it?
I told her she said nothing about not worrying If tag was not found. And that with or without tag I would get a new mattress.
Long story short, I suggested if you the furniture store need to have a certain bar code or batch number to identify something for a manufacturer that you might want to write down numbers or codes on sales receipt, so you have it for them in the future.
Otherwise give full explanation of outcome for exchange, don’t just make light of jail or the law.
Hope you can understand how I felt and that I took the info given seriously.
Thanks
Jch

3 de agosto de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

Mr. Brian Smith, was very friendly knowledgeable and caring. Whenever I called Mr. Smith he Would answer my questions politely. The delivery guys were very nice. I am very happy with the furniture, and I thank everyone in the store the help me.

3 de agosto de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience with a local company

Great experience with a local company. J&K Home Furnishings in Little River, SC did an excellent job. We purchased a new bed from this company and the experience could not have been better. From the initial visit to the showroom; discussion with the salesperson; ordering the bed; delivery and set up and removal off the old bed were handled in the most professional and courteous manner. They fully deserve five stars and I would not hesitate to do business with them again.

3 de agosto de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Very happy with our purchase of…

Very happy with our purchase of sectional sofa. Also happy with laura our sales person. Delivery staff was professional and friendly. Order came sooner than was expected. Would not hesitate to do business with this store again

3 de agosto de 2020
Opinião espontânea

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