Avoid at all costs! Fake invoices, work never done... impossible to contact. Highlighted fake invoices and statements several times. They only go legal route in order to get away from the... Ver mais
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Leia as opiniões dos outros
Everything was organised in advance, and what made the service great was that Steve and Josh were able to complete the service without much interruption to the site team, they required escorting in so... Ver mais
A empresa respondeu
Bethany was extremely professional whilst maintaining a friendly service. Everything was checked thoroughly and a repair job arranged swiftly. Bethany also advised of a Portal we can use to log any... Ver mais
A empresa respondeu
Mark Hudson from JLA came to fix a fire door closer. He is very friendly, a fantastic worker and always willing to show what he is doing and give tips to assist. He is brilliant at his job and a real... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de equipamento para lavandaria
- Loja de eletrodomésticos
- Oficina de reparação eléctrica
- Loja de peças sobressalentes e componentes electrónicas
- Loja de dispositivos electrónicos
Escrito pela empresa
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Escrito pela empresa
Informações de contacto
Meadowcroft Lane, HX6 4AJ, Ripponden, Reino Unido
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,5
Excelente
2 mil opiniões
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Feed back
Always provide a brilliant service if i had to rate your service between 1-10 it would be a 10.
24 de março de 2026
Resposta da JLA
Good afternoon Donna,
Thank you for providing us with this positive feedback. We really appreciate your kind words.
Kind regards,
Ella
The issue still remains unresolve
The issue still remains unresolved. The job has been closed without a resolution and without any discussion. No one is "listening" to what we we saying and it feels like assumptions have been made without looking at the bigger picture. It is not clear why only one washing machine has neen affected by the power supply when we have 3 machines in constant use!
22 de março de 2026
Resposta da JLA
Good afternoon,
Thank you for providing us with this feedback.
I have passed this on to the relevant team to look into, and they will be in touch shortly.
Kind regards,
Ella
It took a long time to answer my call.
It took a long time to answer my call.
Then it took a long time to sort.
Sorry if you had a new starter.
24 de março de 2026
Resposta da JLA
Good afternoon Bridget,
Thank you for providing us with this feedback.
I’m really sorry that it took so long for us to answer your call. This isn’t the experience we want for our customers.
We will look into the issue you’ve raised to help ensure this doesn’t happen again.
Kind regards,
Ella
Always a pleasure to welcome JLA…
Always a pleasure to welcome JLA engineers onsite. Chris D is absolutely spot on, solved every issue that we have. Always has time to spend onsite and help in anyway he can, he sorts the issues and makes sure everything is ok before leaving. Top man! Keep up the great work and the JLA team!
Thanks Tom
23 de março de 2026
Resposta da JLA
Good morning Tom,
Thank you so much for your wonderful 5‑star review! Your kind words truly mean a lot. I’ll be sure to share your fantastic feedback with Chris and his manager—they will be delighted to read it.
Kind regards,
Ella
EXECELLENT
23 de março de 2026
Resposta da JLA
Good morning Amal,
Thank you for providing your feedback. We greatly appreciate your comments and are pleased to see your 5‑star review.
Kind regards,
Ella
real friendly and prompt staff
23 de março de 2026
Resposta da JLA
Good morning Andrei,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Early response 😄
Early response, talking to a human being. The engineer is always very helpful when they attend a breakdown.
23 de março de 2026
Resposta da JLA
Good afternoon Malcolm,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Had to log a job for a broken machine
The lady I spoke to was vey courteous and knowledgeable.
23 de março de 2026
Resposta da JLA
Good afternoon Jackie,
Thank you so much for your lovely 5‑star review. I’ll be sure to pass your feedback on to Morgan and her manager.
Kind regards,
Ella
Polite and helpful
23 de março de 2026
Resposta da JLA
Good afternoon Harry,
Thank you so much for your lovely 5‑star review. I will make sure that Phoebe and her manager see this amazing feedback.
Kind regards,
Ella
Resposta da JLA
Good afternoon Vanessa,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
So very easy to book in a service…
So very easy to book in a service visit. The customer service was excellent.
23 de março de 2026
Resposta da JLA
Good afternoon Sara,
Thank you so much for your lovely 5‑star review. I will make sure that Ryan and his manager see this fantastic feedback.
Kind regards,
Ella
From the moment I contacted them
From the moment I contacted them, they were responsive to problem and arrived the next day. I had amazing experience with this company. I highly recommend them to anyone looking for quality products and excellent service.
19 de março de 2026
Resposta da JLA
Good morning Peter,
Thank you so much for taking the time to share your feedback. We truly appreciate your comments and are delighted to read your review.
Kind regards,
Ella
Resposta da JLA
Good morning Mr. Jeeva,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
JLA visit Equans QAH
We were visited by an engineer (Argyroula Mavromati) regarding the report of failing cycles on our washers. She clearly explained the purpose of the visit, outlined the possible reasons for the failed cycles, and advised on the actions we need to take to rectify the issue. She was polite throughout, and her explanation of the process was simple, clear, and easy to understand.
20 de março de 2026
Resposta da JLA
Good morning Maria,
Thank you so much for your wonderful 5‑star review. I’ll make sure that Argyroula and her manager see your lovely feedback.
Kind regards,
Ella
Always professional
Always professional, informative and helpfull. Shares what she is doing and why.
20 de março de 2026
Resposta da JLA
Good morning Paul,
Thank you so much for your lovely 5‑star review. I will make sure that Argyroula and her manager see this fantastic feedback.
Kind regards,
Ella
Resposta da JLA
Good afternoon Lesley,
Thank you very much for your kind 5‑star review. I will ensure that Beth and her manager are made aware of this excellent feedback.
Kind regards,
Ella
very helpful
The rep was very patient with me, and was also very helpful with all my questions
20 de março de 2026
Resposta da JLA
Good afternoon Scott,
Thank you so much for your lovely 5‑star review. I will make sure that Tee-Jay and his manager see this amazing feedback.
Kind regards,
Ella
Very efficient
19 de março de 2026
Resposta da JLA
Good afternoon Claire,
Thank you for providing your feedback. We greatly appreciate your comments and your 5‑star review.
Kind regards,
Ella
Resposta da JLA
Good afternoon James,
Thank you so much for your lovely 5‑star review. I will make sure that Anna and her manager see this fantastic feedback.
Kind regards,
Ella
Resposta da JLA
Good afternoon Nicoleta,
Thank you so much for sharing your feedback. We really appreciate your comments and your 5‑star review.
Kind regards,
Ella
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