Avoid at all costs! Fake invoices, work never done... impossible to contact. Highlighted fake invoices and statements several times. They only go legal route in order to get away from the... Ver mais
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Leia as opiniões dos outros
Everything was organised in advance, and what made the service great was that Steve and Josh were able to complete the service without much interruption to the site team, they required escorting in so... Ver mais
A empresa respondeu
Bethany was extremely professional whilst maintaining a friendly service. Everything was checked thoroughly and a repair job arranged swiftly. Bethany also advised of a Portal we can use to log any... Ver mais
A empresa respondeu
Mark Hudson from JLA came to fix a fire door closer. He is very friendly, a fantastic worker and always willing to show what he is doing and give tips to assist. He is brilliant at his job and a real... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de equipamento para lavandaria
- Loja de eletrodomésticos
- Oficina de reparação eléctrica
- Loja de peças sobressalentes e componentes electrónicas
- Loja de dispositivos electrónicos
Escrito pela empresa
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Escrito pela empresa
Informações de contacto
Meadowcroft Lane, HX6 4AJ, Ripponden, Reino Unido
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,5
Excelente
2 mil opiniões
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Always excellent service and mikey…
Always excellent service and mikey always efficient n polite 😀 always a pleasure to see him.
15 de abril de 2026
Resposta da JLA
Good morning Lisa,
Thank you so much for your lovely 5‑star review. I will make sure that Michael and his manager see this amazing feedback.
Kind regards,
Ella
I used the online messaging service
I used the online messaging service, which was quick, a little too quick as I was on a phone call whilst waiting for someone to answer me, they did so whilst I was talking, and I missed them. They did not wait; however, they redeemed themselves by picking up my next message quickly.
The call handler was quick, efficient and booked an engineer to be with us within 24 hours.
Nicely done JLA, thank you
15 de abril de 2026
Resposta da JLA
Good morning Sonia,
Thank you so much for your lovely 5‑star review. I will make sure that Tee-Jay and his manager see this fantastic feedback.
Kind regards,
Ella
Zero Star - Avoid at All Costs
If I could give a zero star, I would. The company is so completely underhanded in its tactics of upselling. They will cold-call, imply that services are due when they are not, and then charge companies for 'extra' cleans we've never requested.
Ella from Customer Service - there is no request for further information!
15 de abril de 2026
Opinião espontânea
Resposta da JLA
Good morning Clare,
Thank you for providing us with this feedback.
Please can you respond to my request for more information so we can look into these issues for you?
Kind regards,
Ella
Terrible service
Terrible service, engineer ignaored all booking in protocol, never spoke to anyone
Claimed machine was working and was not so recall now in place
Claimed another machine dryer was not JLAs but they are under contract so recall for this as well
15 de abril de 2026
Resposta da JLA
Good morning Kenneth,
Thank you for providing us with this feedback.
I have passed this on to the relevant team so we can investigate the issues you’ve experienced.
Kind regards,
Ella
We recently had an auto-dosing system…
We recently had an auto-dosing system installed by Russ from JLA, and the experience was top-notch from start to finish. Russ was incredibly professional, arriving on time and getting the job done with zero fuss. He took the time to explain exactly how the system works and ensured everything was calibrated perfectly before leaving. It’s rare to find a technician who is as efficient as they are knowledgeable. Highly recommend his services!
15 de abril de 2026
Opinião espontânea
Resposta da JLA
Good afternoon,
Thank you so much for your lovely 5‑star review. I will make sure that Russ and his manager see this amazing feedback.
Kind regards,
Ella
excellent support quick response very helpful
great service very helpful quick response
14 de abril de 2026
Resposta da JLA
Good afternoon Teresa,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Dalecroft, Dryer Gas servicing
Martin was friendly, Polite, efficient and informative.
15 de abril de 2026
Resposta da JLA
Good afternoon Charlene,
Thank you so much for your lovely 5‑star review. I will make sure that Martin and his manager see this fantastic feedback.
Kind regards,
Ella
Jla are very good
Jla are very good, friendly, helpful.
Do a great job on our machines.
15 de abril de 2026
Resposta da JLA
Good afternoon Diana,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
good review
good clear communication with telephone operators
satisfied with efficiency
engineer came within 24 hours as promised
7 de abril de 2026
Resposta da JLA
Good afternoon Karen,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Speedy and efficient
JLA are always very attentive and proactive in ensure our repairs are carried out as quickly and as to a high a standard as possible.
13 de abril de 2026
Resposta da JLA
Good afternoon Tyler,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Resposta da JLA
Good afternoon Brian,
Thank you so much for your lovely 5‑star review. I will make sure that Beth and her manager see this fantastic feedback.
Kind regards,
Ella
Phoned up to report an issue
The phone call I made to JLA this morning was really helpful and they delt with my query very well as I had to phone up to report some machines that were not working or out of order. I was told on the phone that an engineer would be out to repair the machines within 24 hours.
So very helpful indeed
14 de abril de 2026
Resposta da JLA
Good afternoon Magnus,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
They were helpful and advised that…
They were helpful and advised that someone would come and look within 24 hours.
14 de abril de 2026
Resposta da JLA
Good afternoon Lauren,
Thank you so much for your lovely 5‑star review. I will make sure that Ryan and his manager see this amazing feedback.
Kind regards,
Ella
quick service ongoing problem.
13 de abril de 2026
Resposta da JLA
Good afternoon Andrew,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
Resposta da JLA
Good morning Anthony,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a review.
Kind regards,
Ella
Resposta da JLA
Good morning Lucy ,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
The phone technician was pleasant and…
The phone technician was pleasant and bubbly
13 de abril de 2026
Resposta da JLA
Good morning Michael,
Thank you so much for your lovely 5‑star review. I will make sure that Ryan and his manager see this amazing feedback.
Kind regards,
Ella
Martin was a friendly polite and very…
Martin was a friendly polite and very helpful and efficient gentleman explaining what work has been carried out.Always a pleasure to have on site.
13 de abril de 2026
Resposta da JLA
Good morning Yasmin,
Thank you so much for your lovely 5‑star review. I will make sure that Martin and his manager see this fantastic feedback.
Kind regards,
Ella
Prompt service.
10 de abril de 2026
Resposta da JLA
Good afternoon,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
Prompt action…
I got through quickly to the section I required and made an appointment for tomorrow. Pretty good
12 de abril de 2026
Resposta da JLA
Good morning David,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
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