A great selection of products that suits our needs. I recently needed help with some delivery issues and received excellent customer service. A very responsive and helpful staff member called Izzy res... Ver mais
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Leia as opiniões dos outros
Trying to be more ethical and support local. JL Brooks has been absolutely wonderful a triumph. Wonderful swift delivery, free on set days. Lovely choice of lovely things 😋 Discovered new favourites... Ver mais
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I have a small shop and bought some crisps from this retailer the dates were so short I have ended up with full boxes out of date check date as soon as they arrive as long as they have 4 weeks from da... Ver mais
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I have been ordering from J L Brooks for a long time now! As a company they provide a super fast, reliable order and delivery service. Their stock has increased with plenty more choices at very compet... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de Alimentos e Bebidas
- também em
- Cash and carry
- Confeitaria
- Distribuidor de bebidas
- Grossista de confeitaria
Escrito pela empresa
J L Brooks are a trusted Yorkshire wholesaler that have been supplying crisps, snacks, soft drinks, confectionery, bar supplies, cleaning products and wine for over 100 years. With over 1000 products listed online from big brands including Walkers, Coca-Cola, Britvic and Cadbury, you're sure to find something you'll love at a price you won't believe! Unlike other wholesalers, J L Brooks ships to businesses and the general public, so anyone can take advantage of bulk buy discounts, delivered straight to their door. Try J L Brooks for yourself and see how much you could save!
Discover the J L Brooks Difference
Escrito pela empresa
- Quality Wholesale Since 1920
- At J L Brooks, we're more than just a wholesaler, we're a company committed to raising the standards across the industry, and making wholesale offers available to all, whether your a business or not. We pride ourselves in providing excellent customer service and competitive, fair pricing across our range. Try us for yourself and experience a better wholesale experience.
Informações de contacto
Unit 1 Low Hall Business Park, LS18 4EG, Leeds, Reino Unido
- 0113 2795787
- sales@jlbrooks.co.uk
- jlbrooks.co.uk
4,5
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ordered seven days ago and it still…
Ordered seven days ago and it still hasn’t arrived
26 de julho de 2026
Resposta da J L Brooks
Hi Roger,
Thank you for taking the time to leave your feedback.
We’re sorry to hear your order didn’t arrive as expected, although on this occasion there was a little more to the story! 😊
Unfortunately, the delivery address entered on the order was incorrect. Sadly, our crystal ball wasn’t quite advanced enough to detect the missing/incorrect address, so we weren’t aware there was an issue until you contacted us to chase the order.
Once we spoke with you and discovered what had happened, we were more than happy to get the order re-dispatched. This time, with the correct delivery address entered… and, would you believe it, the order arrived safely! 🎉
We’re sorry for the inconvenience caused and appreciate your patience while we got everything sorted. We’ll certainly be putting our crystal ball through some additional AI training so hopefully it can spot incorrect addresses next time! 🔮😂
Thanks again for your order, and we hope we can provide you with a smoother experience on your next one.
Kind Regards,
Matilda (part time Trapeze Artist)
JL Brooks Customer Service Team Member
Resposta da J L Brooks
Hi Mark,
Thank you for your fantastic 5 star review!
We’re really pleased to hear you were happy with the products and fast delivery. It’s even better to hear you’ll definitely be buying from us again!
We really appreciate your custom and look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Excellent customer service
Excellent customer service. Fast, reliable and when I had an issue they sorted immediately. Would definitely use again.
30 de junho de 2026
Resposta da J L Brooks
Hi,
Thank you for your fantastic 5 star review!
We are really pleased to hear you were happy with our customer service and that we were able to resolve your issue quickly for you. It's great to know you found us fast and reliable, and we really appreciate you choosing JL Brooks.
We look forward to your next order and continuing to supply you in the future!
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Tip top company
I regularly use JL Brooks for a certain lemonade that my wife loves. Items always come on time and are well packaged. They do some great deals and postage is reasonable. I really cannot fault them and would reccomend them implicitly.
6 de maio de 2026
Resposta da J L Brooks
Hi Stephen,
Thank you so much for your fantastic 5 star review!
We're delighted to hear that we've become your go-to supplier for your wife's favourite R Whites Raspberry Lemonade. It's great to know your orders are arriving on time, well packaged, and that you've been happy with our prices and postage too.
Your recommendation really means a lot to us, and we truly appreciate your continued custom.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Fabulous company, wonderful staff and yummy products
Trying to be more ethical and support local. JL Brooks has been absolutely wonderful a triumph. Wonderful swift delivery, free on set days. Lovely choice of lovely things 😋 Discovered new favourites ..Frobishers a roaring success. Real Crisps Ham & Mustard are delicious. The only thing is, when they've been dropped off to my neighbour (me at work) my neighbour texted a joke "thanks for the pop and crisps"🤭 Really lovely delivery driver, thoughtful and kind but also a nice laugh. Customer service have been exceptionally kind when I've had questions. A really good decision to change. Brilliant ⭐️⭐️⭐️⭐️⭐️⭐️
27 de junho de 2026
Resposta da J L Brooks
Hi Ann,
Thank you so much for your amazing 5 star review!
It has been an absolute pleasure reading your lovely feedback. We are delighted to hear that choosing JL Brooks has been such a positive experience and that you are enjoying discovering new favourites from our range. We will definitely pass your kind comments on to our delivery driver and the customer service team – they will be thrilled to hear them.
It’s also fantastic to hear that you are enjoying the Frobishers drinks and Real Crisps Ham & Mustard. We love hearing when customers find new products they enjoy!
Thank you for supporting a local, family-run business. Your kind words and continued support mean so much to everyone at JL Brooks.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
First time customer
First time customer. Was pleased with ease and speed of delivery so will use again.
7 de julho de 2026
Resposta da J L Brooks
Hi Iain,
Thank you for your fantastic 5 star review.
We are really pleased to hear you were happy with the ease of ordering and speed of delivery. It's great to welcome you as a new customer, and we really appreciate you choosing JL Brooks.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Resposta da J L Brooks
Hi Stuart,
Thank you for your great 5 star review.
We are really pleased to hear you were happy with the prompt delivery and that your order arrived well packaged.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
As always everything was perfect
As ever everything was perfect, easy to order and delivery was quick and the delivery driver always helps however he can. 👌
6 de julho de 2026
Resposta da J L Brooks
Hi Michael,
Thank you for your fantastic 5 star review.
We are really pleased to hear that everything was perfect as always. It is great to know you found ordering easy, delivery was quick, and that our driver was able to provide a helpful service.
We really appreciate your continued support and look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Misleading communications and appalling…
Misleading communications and appalling service
Had a pending order , then email received offering free delivery as I lived on Yorkshire no min£ stated clearly on email !
Then free delivery refused , will find a similar product elsewhere
6 de julho de 2026
Resposta da J L Brooks
Hi Stephen,
Thank you for taking the time to leave your feedback.
We are sorry to hear that your experience did not meet your expectations. Receiving a 1 star review is always disappointing, but we genuinely appreciate you sharing your comments as it helps us improve our communication and ensure our offers and delivery options are as clear as possible.
We have looked into your order and can see that you placed an order for a case of Cawston Press Apple and selected click and collect. We do offer a free delivery service within Yorkshire for orders over £40 (before VAT), however, on this occasion the order value did not reach the minimum requirement for this service.
We are sorry if this was not clear from the email you received and for any confusion this may have caused. We will take your feedback on board to help avoid any misunderstandings in the future.
Thank you again for placing your order with us. We are sorry it did not work out as you had hoped on this occasion, but we really do appreciate your feedback and the opportunity to improve.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Resposta da J L Brooks
Hi Geraldine,
Thank you for your fantastic 5 star review.
We are really pleased to hear you were happy with our quick delivery and excellent service.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Only 50% of my order arrived
Only 50% of my order arrived, I have not heard from the company and Ian the delivery driver said he would be delivering the rest last week !!
3 de julho de 2026
Resposta da J L Brooks
Hi Tony,
Thank you for taking the time to leave your feedback.
We are really sorry to hear that only part of your order arrived initially and apologise for the inconvenience this caused.
The first time our office became aware of the missing items was when this review was posted. Thank you for taking the time to speak with us and explain what had happened. During our conversation, you kindly explained that Lee, our delivery driver, had advised he would bring the remaining stock later in the week. Unfortunately, this was not completed as the paperwork needed to arrange the outstanding delivery was not raised.
We have spoken with Lee regarding this and made him aware of the review and the importance of ensuring any outstanding items are followed up and communicated clearly.
Thank you again for your order and for giving us the opportunity to put this right once we were made aware of the issue. We hope you are happy with how it was resolved, and we really appreciate your understanding.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Resposta da J L Brooks
Hi Michael,
Thank you for your fantastic 5 star review.
We are really pleased to hear you are enjoying the crisps and that you were happy with the fast delivery.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Ease of ordering great prices and…
Ease of ordering great prices and selection quick delivery
4 de julho de 2026
Resposta da J L Brooks
Hi Stephen,
Thank you for your fantastic 5 star review.
We are really pleased to hear you found our website easy to order from and that you were happy with our prices, product selection, and quick delivery.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Resposta da J L Brooks
Hi,
Thank you for your fantastic 5 star review.
We are really pleased to hear you were happy with our great prices and quick delivery. It's wonderful to know you'll be buying from us again.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
customer first
great customer service when product delayed by courier arrived securely packed
1 de julho de 2026
Resposta da J L Brooks
Hi Vivien,
Thank you for your fantastic 5 star review.
We are really pleased to hear you were happy with our customer service and that your order arrived safely and securely packaged. We appreciate your patience while the courier delay was resolved and are glad everything reached you in good condition.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Great company I wanted raspberry…
Great company I wanted raspberry lemonade by whites which they have just stopped making. JL Brooks delivered a case with on 2 days at a reasonable price. I would use again
29 de junho de 2026
Resposta da J L Brooks
Hi Sarah,
Thank you for your fantastic 5 star review.
We are really pleased we were able to supply the White's Raspberry Lemonade for you while it was still available. It is great to hear you were happy with the price and that your order arrived quickly.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Resposta da J L Brooks
Hi Dawn,
Thank you for your fantastic 5 star review.
We are really pleased to hear you were happy with both our service and delivery. Your recommendation means a great deal to us, and we really appreciate you taking the time to share your experience.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Great company offering loads of drinks…
Great company offering loads of drinks and pub snacks.
Only gave 4 stars this time as i paid express delivery 1-2 working days had to wait 5 days later but the dispatch was quick the products are well packaged definitely using this company all the time now.
26 de junho de 2026
Resposta da J L Brooks
Hi Dean,
Thank you for taking the time to leave us a review.
We are really pleased to hear you are happy with our range of drinks and pub snacks, and that your order was well packaged.
We are sorry that your express delivery took longer than expected. We understand how disappointing this must have been, especially when you had paid for a faster service. We are pleased to hear your order was dispatched quickly from our warehouse, but we apologise that the delivery did not meet the expected timescale.
Thank you for your understanding and for choosing to continue ordering with us. We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Great service!
Great service!! Came in good condition. All products were a great price!
25 de junho de 2026
Resposta da J L Brooks
Hi Lauren,
Thank you for your fantastic 5 star review.
We are really pleased to hear you were happy with our service and that your order arrived in good condition. It is also great to know you found our products to be great value.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Resposta da J L Brooks
Hi Sue,
Thank you for your great 5 star review.
We are really pleased to hear you were happy with our good prices and fast delivery.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
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