A great selection of products that suits our needs. I recently needed help with some delivery issues and received excellent customer service. A very responsive and helpful staff member called Izzy res... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Trying to be more ethical and support local. JL Brooks has been absolutely wonderful a triumph. Wonderful swift delivery, free on set days. Lovely choice of lovely things 😋 Discovered new favourites... Ver mais
A empresa respondeu
I have a small shop and bought some crisps from this retailer the dates were so short I have ended up with full boxes out of date check date as soon as they arrive as long as they have 4 weeks from da... Ver mais
A empresa respondeu
I have been ordering from J L Brooks for a long time now! As a company they provide a super fast, reliable order and delivery service. Their stock has increased with plenty more choices at very compet... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de Alimentos e Bebidas
- também em
- Cash and carry
- Confeitaria
- Distribuidor de bebidas
- Grossista de confeitaria
Escrito pela empresa
J L Brooks are a trusted Yorkshire wholesaler that have been supplying crisps, snacks, soft drinks, confectionery, bar supplies, cleaning products and wine for over 100 years. With over 1000 products listed online from big brands including Walkers, Coca-Cola, Britvic and Cadbury, you're sure to find something you'll love at a price you won't believe! Unlike other wholesalers, J L Brooks ships to businesses and the general public, so anyone can take advantage of bulk buy discounts, delivered straight to their door. Try J L Brooks for yourself and see how much you could save!
Discover the J L Brooks Difference
Escrito pela empresa
- Quality Wholesale Since 1920
- At J L Brooks, we're more than just a wholesaler, we're a company committed to raising the standards across the industry, and making wholesale offers available to all, whether your a business or not. We pride ourselves in providing excellent customer service and competitive, fair pricing across our range. Try us for yourself and experience a better wholesale experience.
Informações de contacto
Unit 1 Low Hall Business Park, LS18 4EG, Leeds, Reino Unido
- 0113 2795787
- sales@jlbrooks.co.uk
- jlbrooks.co.uk
4,5
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Out of stock
Waited 6 days from order to tell me you were out of stock of what I’d ordered and then waiting for money to be credited back to my account.
3 de abril de 2026
Resposta da J L Brooks
Hi Kevin,
Thank you for your feedback. We are very sorry for the disappointment caused on this occasion.
Unfortunately, the stock for your order was due into us and we had intended to dispatch your order just one day later than originally planned. Regrettably, the stock then failed to arrive with no explanation from our supplier. We also made further efforts to source additional pallets from an alternative supplier, however we were unsuccessful.
We completely understand your frustration regarding the delay in communication and the inconvenience of waiting for your refund, and we sincerely apologise for letting you down.
Thank you for your patience and understanding.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
We had short changed 8 packets short not good for a…
We had 8 packets short not good for a first order
29 de março de 2026
Resposta da J L Brooks
Hi Marliyn,
Thank you for your review.
We are very sorry to hear that your first order arrived with a shortage of 8 packets. I can see that you contacted our Customer Service team and that a refund for the difference was issued straight away.
We completely understand your disappointment, especially on a first order, and we are sorry that your experience was not as it should have been.
Thank you again for your order, and we do hope to have the opportunity to serve you again in the future.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
They have always got what I want and…
They have always got what I want and are very good with the delivery.
25 de março de 2026
Resposta da J L Brooks
Hi Jan,
Thank you for your lovely review.
We are so pleased to hear that we usually have what you need and that you have been happy with the delivery service.
Thank you again for your continued support. It really is appreciated.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
I ordered on Tuesday they shipped on…
I ordered on Tuesday they shipped on Wednesday I received today Thursday still kinda wish they had a DPD delivery option I'm happy with my experience and minimal packaging method was good sent in the box the maker put the product in unlike some other companies that give extra boxes
26 de março de 2026
Opinião espontânea
Resposta da J L Brooks
Hi,
Thank you for your lovely 5-star review.
We really appreciate you taking the time to share your experience. I’m so pleased to hear your order arrived quickly and that you were happy with the packaging. We always try to keep things as simple and efficient as possible, so it’s great to know that was appreciated.
Thank you as well for your feedback regarding DPD delivery. It’s always helpful for us to hear what works best for our customers.
We really appreciate your support and hope to see you again soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Resposta da J L Brooks
Hi Robert,
Thank you for your great review. We’re really pleased to hear you’re happy with the fast delivery and service.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Placed my first order last week
Placed my first order last week - good range of products and fairly reasonable pricing - easily get through if need to contact customer services - delivery service within a couple of days which is adequate, and free if ordering enough - only downside is you don't know what time of day they are delivering and if you are a closed outlet on the fixed delivery days you can't plan your day as you need to get it inside and secure, so one answer is a lockable safe place and put instruction on the order for the driver (which i have done), or a phone call from driver - all in all started well
10 de março de 2026
Resposta da J L Brooks
Hi David,
Thank you for your review and for placing your first order with us. We’re really pleased to hear you’re happy with the range, pricing and overall service.
I completely understand your point regarding delivery times. As we run set routes, timings can vary, but adding delivery instructions for a safe place or requesting a call from the driver is definitely the best way to help manage this.
Thank you again for your order and your feedback, it’s really appreciated.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Great value and fast delivery
Great value and fast delivery make this company really good to deal with. Thank you.
8 de março de 2026
Resposta da J L Brooks
Hi Elizabeth,
Thank you for your kind review. We’re really pleased to hear you’re happy with the value and fast delivery. It’s great to know you found us easy to deal with.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Stock
Ordered some fizzy drinks, paid for and received email to say DPD was expecting my order. Following day received an email from sellers to say unfortunately the fizzy drinks were out of stock and a full refund would be made.
Received refund straight away.
A bit disappointed
4 de março de 2026
Resposta da J L Brooks
Hi,
Thank you for your review. I’m so sorry that the clearance stock sold out before your order could be dispatched. Sometimes our retail side sells through items before the system has time to update for online customers. I completely understand how disappointing this is.
Thank you again for your order and for your understanding.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Resposta da J L Brooks
Thank you so much for your kind review! We’re delighted to hear you’re happy with both the product and our service.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
So easy to order and fast delivery
So easy to order and fast delivery. Excellent customer service
3 de março de 2026
Resposta da J L Brooks
Hi Pauline,
Thank you for your 5 star review. We’re delighted to hear that you found ordering easy, enjoyed fast delivery, and were happy with our customer service. Your support is greatly appreciated.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Wine
Ordering was straight forward, wine arrived in 2days which was very good .Would certainly order from company again thank-you.
3 de março de 2026
Resposta da J L Brooks
Hi Gillian,
Thank you for your 5 star review. We’re pleased to hear that you found ordering straightforward and that your wine arrived quickly. We really appreciate your support and look forward to serving you again.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
good products lousy website
Brooks website has to be the most god awful of any online retailer I have encountered.
items are not where you expect to find them and often times are not in stock even though you can add them to your cart.
this has happened 2 times to me now.
even when trying to order a few things I had a message that they could not deliver to my post code and to contact customer services if I had ordered in the past - which I had sucessfully.
so I called CS and a lovely and helpful lass told me it was a known bug and to remove 1 item - refresh and then add in the item again and it should go through.
well it took 3 or 4 attempts and eventually it held and I was able to order.
not without trying a paypal pay in 3 first which did not want to incude the vat so knowing that would fail I came out and just did it all in one go payment instead.
a day after the order I received a message that one item was not in stock and refund made.
no thought of contacting me to see if a replacement could be made and the orginal cost paid - also had to pay 10quid for delivery and since the item removed was 24 cans of soda it did go through my head if that would have meant a lower delivery cost.
overall not a great experience but at least everything I did order arrived pretty quickly - thanks to DPD and in 3 boxes so I did not feel to bad about the delivery cost in the end.
2 de março de 2026
Resposta da J L Brooks
Hello Keith,
Thank you for taking the time to leave your review. I’m very sorry to hear about the issues you experienced when placing your order, and I completely understand how frustrating that must have been.
Unfortunately, in this instance we sold through the clearance stock before the online stock levels could be adjusted. It can also be difficult when customers are able to walk in and collect from site, which can sometimes create a time lapse before the online figures update. I’m very sorry this affected your order.
I also apologise for the problems you encountered with the website and the postcode error. This is a known issue that we are working to improve, and I’m glad our customer service team were able to help you get the order through, even though it clearly took more effort than it should have.
Regarding the out-of-stock item, I’m sorry that we did not contact you to discuss an alternative before issuing the refund. Your feedback is very helpful and we will certainly take this on board to improve how we handle these situations in the future.
Thank you again for your feedback and for your order. I’m pleased that the rest of the items arrived quickly, and we do appreciate you giving us a try despite the issues you experienced.
Kind Regards,
Selina
JL Brooks Customer Service Team Member.
Efficient and quick service
Efficient and quick service. Ordered many times and will continue to do so.
2 de março de 2026
Resposta da J L Brooks
Hi Diana,
Thank you for your 5 star review. We’re delighted to hear that you find our service efficient and quick, and we really appreciate your continued orders and support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Resposta da J L Brooks
Hi Jack,
Thank you for your 5 star review. We are pleased to hear that your order arrived quickly and that the products were in great condition. We really appreciate your feedback and your support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member.
Great service good quality products…
Great service good quality products reasonable price arrived on time.
27 de fevereiro de 2026
Resposta da J L Brooks
Hi Andrew,
Thank you for your 5 star review. We are pleased to hear that you were happy with the service, the quality of the products, and the price, and that your order arrived on time. We really appreciate your feedback and your support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member.
Very efficient no problems at all
25 de fevereiro de 2026
Resposta da J L Brooks
Hi Michele,
Thank you for your great review. We are pleased to hear everything went smoothly and that you had a positive experience with us.
We really appreciate you taking the time to share your feedback and hope to be of service again soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Nice drink love it so much hen I ordered it came so quick and…
When I ordered it came so quick and that made me very happy
23 de fevereiro de 2026
Resposta da J L Brooks
Hi Justina,
Thank you for your lovely 5 star review. We are so pleased to hear your order arrived quickly and that you were happy with the service. It really means a lot to us.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
customers services
great customer service , quick to add items on my delivery order , great delivey service
23 de fevereiro de 2026
Resposta da J L Brooks
Hi Kevin,
Thank you for your fantastic 5 star review. We are so pleased to hear you found our customer service helpful and that adding to your delivery was quick and easy. It is also great to know you were happy with the delivery service.
We really appreciate your support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Product very good
Product very good. Selling company good. Delivery company poor
23 de fevereiro de 2026
Resposta da J L Brooks
Hi,
Thank you for your feedback. We’re glad to hear you are happy with the product and our service. We are in the process of changing courier companies due to disappointing service, so we hope your future deliveries will be much improved.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Fast delivery good price for purches
13 de fevereiro de 2026
Resposta da J L Brooks
Hi Ena,
Thank you for your fantastic 5-star review!
We’re delighted to hear you were pleased with the fast delivery and great price. Your feedback really means a lot to us, and we truly appreciate your support. We look forward to serving you again soon.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.