They cancelled my order because I assume they didn't want to sell at that price. Product is now advertised on their website at higher price. Could be a ruse to advertise at a lower price just to get y... Ver mais
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Leia as opiniões dos outros
I have used John Bell and Croyden for some years when I have either worked near or, for a short time lived near, the shop. Even though I am further out of London now, I continue to purchase as I find... Ver mais
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Purchased a MASON PEARSON Handy Sensitive Bristle Hairbrush SB3. This is an excellent hair brush. I wish I had discovered this hairbrush brand a long time ago. It stops the static build up and transf... Ver mais
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Love this company, been buying from them, mostly in person, since 1975 when my daughter was born and it was the only shop that sold disposable nappies small enough. Online is great, they’ve never let... Ver mais
A empresa respondeu
Informações sobre a empresa
- Farmácia
- Loja de produtos de beleza
- Exportador de medicamentos
- Grossista de produtos farmacêuticos
- Loja de vitaminas e suplementos
Escrito pela empresa
John Bell & Croyden is the Wellbeing Emporium and Pharmacy setting standards in providing bespoke and truly holistic health solutions under one roof. We have experience gained from over 200 years in the business and have earned a global reputation for delivering excellence, innovation and first class products and service.
Informações de contacto
50-54 Wigmore Street, W1U 2AU, London, Reino Unido
- 0207 935 5555
- jbc@johnbellcroyden.co.uk
- johnbellcroyden.co.uk
4,3
Excelente
307 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da John Bell & Croyden
Hi Mr Ingram,
Thank you for your 5‑star review and for your kind words. We’re delighted to hear that you were happy with the delivery and that the product works as expected. We look forward to serving you again in the future.
Kind regards,
John Bell&Croyden Team
Excellent customer service and speedy…
Excellent customer service and speedy delivery. I have never used the company before but will definitely continue to in the future. Thank you.
24 de abril de 2026
Resposta da John Bell & Croyden
Hello,
Thank you for your lovely review.
We are delighted to hear that you are happy with our customer service and speedy delivery, and that you will continue shopping with us in the future. We look forward to serving you again.
Kind regards,
John Bell&Croyden Team
They cancelled my order because I…
They cancelled my order because I assume they didn't want to sell at that price. Product is now advertised on their website at higher price. Could be a ruse to advertise at a lower price just to get you on their website?
27 de abril de 2026
Opinião espontânea
Resposta da John Bell & Croyden
Dear Darren,
Thank you for your review.
I am sorry to hear about your experience. Your order was canceled as the item was out of stock at the time. The price for this product has not changed since last year, and it is currently still unavailable.
It is possible you may be referring to a different item, but we`d be happy to look into this further if you could provide more details. Please free to contact us at jbc@johnbellcroyden.co.uk and we will be happy to assist you.
Kind regards,
Natalia,
JBC Customer Experience Team
Fast delivery and easy to find search…
Fast delivery and easy to find search known product on website.
27 de março de 2026
Resposta da John Bell & Croyden
Dear Wendy,
Thank you for the kind review! We're happy to hear you found the website easy to navigate and that your order arrived quickly.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Resposta da John Bell & Croyden
Dear Anamaria,
Thank you for your 5 star review! We're pleased to hear you're happy with both the product and the price.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Super fast ording and delivery
Super fast ording and delivery. Excellent price for an item that is hard to find elsewhere.
Free delivery as the items were over their minimum order level.
26 de março de 2026
Resposta da John Bell & Croyden
Dear Majestic,
Thank you for your kind review! We're happy to hear you were satisfied with the speed of delivery and pricing. It's great to know we could provide an item that is hard to find elsewhere.
We hope to see you again soon!
Kind regards,
Soraia
Customer Experience Team
Reliable reasonable and delivers on time
Reliable reasonable and delivers on time
23 de fevereiro de 2026
Resposta da John Bell & Croyden
Dear E,
Thank you for your kind review! We look forward to serving you again.
Kind regards,
Soraia
Customer Experience Team
Resposta da John Bell & Croyden
Hi Mrs Pocock,
Thank you for the 5‑star rating and for your review. We’re glad to hear that you’re happy with our service. We hope to have the opportunity to assist you again in the future.
Kind regards,
Natalia,
JBC Customer Experience Team
No update For 3 days
For 3 days, there was no update on the shipping. For 3 days, DPD said they have not yet received the box from John Bell. Then suddenly it appeared.
26 de janeiro de 2026
Resposta da John Bell & Croyden
Hello Henry,
Thank you for your feedback, and we’re very sorry for the frustration caused by the delay.
Just to clarify the timeline: your order was placed on Saturday, 24th January at 5pm, after our team had finished for the weekend, so it was dispatched on Monday, the next working day.
The delay occurred on the courier’s side, as DPD had not yet scanned the parcel, which can make it look as though nothing has been received. Once they scanned it, the tracking updated.
We appreciate your patience, and while the dispatch was handled on time, this type of delay is unfortunately something only the courier can address. If you ever need help with an order, we’re always here to assist.
Kind regards,
Natalia
JBC Customer Experience Team
Brilliant customer service
Our clinic needed a manual old school BP machine urgently today. I was ringing around local pharmacies in a panic. Ryan from the John Bell pharmacy was incredible!!! He found me the right machine and kept it on the side for my colleague. Ryan, you saved the day!! Thank you so much
26 de janeiro de 2026
Opinião espontânea
Resposta da John Bell & Croyden
Hello,
Thank you very much for your lovely review.
We`re really happy to heat that Ryan was able to help you out so quickly when you needed it most. We appreciate you taking time to share your experience.
Kind regards,
Natalia,
JBC Customer Experience Team
Great service 7
I ordered online but they contacted me very quickly to say that one of the items was out of stock. They gave me a number of options, from which I chose to wait for restocking. They kept me informed on expected timescales and despatched the full order promptly. Great service from Natalia.
12 de janeiro de 2026
Opinião espontânea
Resposta da John Bell & Croyden
Hi JM,
Thank you so much for your kind words.
I`m really happy I was able to help and ensure your order was fulfilled smoothly. Your feedback truly inspires me to keep improving our services and continue providing the best experience possible.
Kind regards,
Natalia,
JBC Customer Experience Team
Service 100%
Well packed - exactly as ordered.
Details listed of any returns etc.
30 de dezembro de 2025
Resposta da John Bell & Croyden
Hi Angela,
Thank you for your feedback! I`m glad everything arrived well packed and exactly as expected. If you need anything else, we`re here to help.
Kind regards,
Natalia,
JBC Customer Experience Team
Only 1 item ordered online was in stock
Only one item ordered online was deliverable, suggesting a problem between John Bell & Croyden’s system of record and their website, causing a hit and miss user experience. Shame as was raving about them last year. Their product lines are excellent but if you aren’t sure what’s actually going to arrive it’s very hard to purchase presents from them.
29 de dezembro de 2025
Resposta da John Bell & Croyden
Hello Nick,
Thank you for your feedback, and we’re really sorry for the inconvenience.
Just to clarify, two of the items you ordered were in stock and were sent to you. The third item had unfortunately been sold offline (in‑store) shortly before your online order was processed. Because it was also discontinued, we weren’t able to offer a replacement or restock, so we issued a refund straight away.
We also apologise for not communicating this sooner. We understand how frustrating this can be, especially when purchasing gifts, and we’re working to improve both our stock accuracy and communication.
Thank you for your understanding.
Kind regards,
Natalia,
JBC Customer Experience Team
Resposta da John Bell & Croyden
Hi Mr Towler,
Thank you so much for your feedback.
We`re glad you were happy with the service and quick delivery. Looking forward to serving you again in the future.
Kind regards,
Natalia,
JBC Customer Experience Team
Resposta da John Bell & Croyden
Hi Les,
Thank you for your review! I’m glad the item arrived as described and with quick delivery. If there’s anything else you need, we’re here to help.
Kind regards,
Natalia,
JBC Customer Experience Team
Excellent service.
24 de novembro de 2025
Resposta da John Bell & Croyden
Hi Jane,
Thank you so much.
I`m really glad you were happy with our service. Looking forward to serving you again in the future.
Kind regards,
Natalia,
JBC Customer Experience Team
Delivered on time and carefully packaged
Delivered on time and carefully packaged
24 de novembro de 2025
Resposta da John Bell & Croyden
Hi Averil,
Thank you for your feedback! I’m glad your order arrived on time and was carefully packaged. Looking forward to serving you again in the future.
Kind regards,
Natalia,
JBC Customer experience team
Resposta da John Bell & Croyden
Hi Colin,
Thank you for your review! I’m happy to hear your order was delivered promptly. Looking forward to serving you again in the future.
Kind regards,
JBC Customer Experience Team
Efficient service fast delivery
24 de novembro de 2025
Resposta da John Bell & Croyden
Hi Tarek,
Thank you for your review.
I`m glad you found the service efficient and the delivery fast. If you need anything else, we`re here to help.
Kind regards,
Natalia,
JBC Customer Experience Team
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