Jake was fantastic. He was kind enough to give me a complete instruction of the hot tub, as when it was installed I had lots going on and didn’t retain the information that day. Jake was patient and... Ver mais
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Leia as opiniões dos outros
Jake, the engineer who serviced our hot tub did a first rate job. He had an encyclopaedic knowledge of hot tubs and was able to correctly diagnose one or two issues we were having in a matter of momen... Ver mais
I have to write in and commend Jake who installed my hot tub last year. He is so knowledgeable about the science behind getting the chemical balance right, as well as the actual operations of... Ver mais
Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days... Ver mais
A empresa respondeu
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Escrito pela empresa
Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.
Informações de contacto
Sarre Business Centre, Canterbury Road, CT7 0JZ, Birchington, Reino Unido
- 01634 566 005
- customercare@johnsonswellness.co.uk
- johnsonsleisure.co.uk
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The entire process....a breeze.
From odering on line to Jake and Tony coming to install my hot tub every thing was simple and a pleasure to deal with. The install team Jake and Tony Called ahead to let me know eta and when they arrived explained everything and couldn't have been any more friendly or professional.
Both chaps took pride in their work and made delivery and setup process a very pleasant experience. Would recommend johnsons hot tubs aftercare and install team any day of the week.
GOOD SERVICE
JAKE the engineer phoned ahead and gave ETA which was helpful. Fitted replacement pump, explained what was going on, tightened up some other things that had come loose, applied UV protector to hot tub lid.
All done with a smile.
GREAT SERVICE. Thank you
Great service…
Jake fixed a leak and performed a full service of our hot tub. Great customer service, very polite and informative.

Resposta da Johnsons Wellness
Absolutely love our hot tub
Absolutely love our hot tub. The service was brilliant too, really friendly delivery team and answered all ours questions. Jake was great, gave us all the information and advice we needed. Definitely recommend this company!
After a completely awful experience…
After a completely awful experience with Johnson’s Jake and Gareth were amazing Joe in the office too! They saved the day today thanks guys Martins customer service was appalling however. I have wasted time and work hours on him not bothering to do a job at all. Taking the wrong photos as he could be bother to wait for me to arrive at the agreed time and the. Submitting the wrong photos which caused no end of stress today when the guys had to think on their fit and carry the hot tub round to an area that they were unprepared for. Johnson’s this is not right. Please take action you are impacting your good staff with someone who clearly doesn’t care further than making a sale!

Resposta da Johnsons Wellness
Great service once again by the team
Great service once again by the team. This time they moved the hot tub from our old house to the new one!
Confident and polite thank you both Joe and Jordan for your help and advice.
Excellent service
The guys at the Whitstable showroom were very helpful explaining all about the hot tube we purchased.
Tony and Jorden arrived early and installed the hot tub over coming a few access problems to get it where we wanted it. They were polite and helpful.
Tony had to come back the following day (the electrician couldn’t make it till then) to commission the tub and explain how to maintain and control it.
Excellent job from all the guys and Tony left his contact number in case we have any problems. Would recommend them to anyone
Johnson’s hot tubs
Tony and Jordan arrived on time in appalling weather and installed the hot tub exactly where I wanted it and ran through how to maintain and control it. Very friendly guys. Nothing was too much trouble and they left me their contact number in case I have any difficulties. Would highly recommend.
Brilliant experience buying our Kilimanjaro
Brilliant experience buying our Kilimanjaro spa from Johnson’s. Gordon in the Eastbourne Showroom was really helpful with all our questions and a thoroughly lovely bloke to deal with.
Jo, Jordan and Tony arrived to commission the hot tub for us and they were great. Polite and helpful and showed us exactly what we needed to do to look after the spa.
All in all a good experience thanks to the individuals mentioned. Thanks fellas 👍
Joe and Jordon did a great job.
Joe and Jordon did a great job.They installed the hot tub exactly where we wanted it.They were very patient in doing so.All in all we are very pleased.
Review for Jake and Gareth who…
Review for Jake and Gareth who installed my hot tub. Two very polite and attentive young men, they were helpful and informative. They did a very neat and tidy job taking into account our wishes. They cleared all the packaging away after they had finished. Very happy with the service.
Thank you.
Jake came to service our hot tub
Jake came to service our hot tub, he was, friendly, informative, tidy and efficient, he told us what he was doing so we knew the process and gave us some great tips on what routine to keep in between services and regular cleans. I now also know how to change the time. Thanks Jake.

Resposta da Johnsons Wellness
Jake and the team were brilliant
Jake and the team were brilliant. Great communication, cared about our needs and requests, polite, thoughtful and worked hard to get things done on time. Jake also ran me through everything I needed to know about the hot tub and made great recommendations about the orientation. Couldn’t recommend Jake, Johnsons and Wellis more!
Johnson's summerhouse/shed
Our summerhouse/shed was built on time and efficiently by three different teams, one to actually build the building. Which was remarkable to watch the structure grow such a short time. The next team came and fitted the roof and the last team the decking and window. The only negative we have is that not all the parts were delivered initially, how can you miss a door and door handle? This caused a slight delay in finishing the project, as repeatedly the handle was forgotten on each trip! If it was not for Gordon in the local showroom who provided a handle we doubt whether it will have ever arrived. Apart from that all workers from the initial constructor,whose name we can't recall, were a credit to your Company. From Kurt the salesperson, Gordon in the sales office and the snagger who came and rectified a couple of things. Especially a mention of thanks to Michael B, Adam and Albert who laboured so well. Thankyou to all for such an efficient service and put our faith back into the British workmen!
Platinum Hot tub service by Jake…
Platinum Hot tub service by Jake today.. helpful and professional. Made some recommendations which will help in the future.
Thank you so much Jake for the great…
Thank you so much Jake for the great service in decommissioning my hot tub today. Great advice and very good service thank you
4-person Stockholm Sauna installation
Just had Jordan and Joe deliver and install our 4-person sauna. They were very professional, efficient and tidied up after themselves. The sauna looks great and we can’t wait to use it. Thanks Johnsons Leisure.
Genuine firm from top to bottom..
FROM INITIAL CHAT WITH THE AWESOME SALES MANAGER TIMUR; TO JOE THE LOGISTICS MANAGER TO GARETH & JORDAN WHO DELIVERED & INSTALLED OUR HOT TUB & SPENT 30 MINS RUNNING THRU ALL OF THE INSTRUCTIONS/GUIDES WHILST I VIDEOED THEM - THE EXPERIENCE HAS BEEN VERY PROFESSIONAL & THEY DO WHAT THEY SAY THEY'LL DELIVER....
Excellent service from the advice we…
Excellent service from the advice we received before & during purchasing from Jenny & Simon, the site visit and the installation guys. Jake who installed it was brilliant. Helpful, polite and an all round fantastic job
Jake and Gareth were very helpful and…
Jake and Gareth were very helpful and professional installing the hot tub and navigating the logistical hurdles of the garden. Thank you.
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