johnwhiteshoes.com Opiniões 

474
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The 'F' fit I received was unfortunately uncomfortable, so I will be returning the shoes. However, I am still happy to rate my experience five stars. The craftsmanship was excellent, the leather looke... Ver mais

Classificada 5 em 5 estrelas

Apart from 12s being a little cramped for me, I love the entire range of shoes I’ve ordered from JW. 2 leather trainers, 1 hybrid brogues & suede Chelsea boots. Great quality for the price and I us... Ver mais

Classificada 5 em 5 estrelas

Fantastic chukka boots - and the packaging for postal delivery was sublime. Really impressed with the quality of these tan leather boots and the design, feel and look are exceptional. Am tuc... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve been wearing John White shoes for years, and I’m absolutely satisfied with everything about them. I’m a loyal fan of this brand and genuinely happy that a heritage English brand like this is stil... Ver mais

Informações sobre a empresa

  1. Loja de botas

Escrito pela empresa

Established in 1919 in Northamptonshire by John White, our brand stands on a legacy of innovation and exceptional footwear quality. A century on, we're still dedicated to designing elegant shoes and boots for various occasions, always at fair prices.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

474 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(474)

113 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

High quality footwear

Recently bought 2 pairs of JW shoes - love the quality and the innovative designs. I buy Loakes too but find the JW shoes lighter and more flexible. Got a great pair of hybrid brogues with rubber soles - fantastic.

3 de novembro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Unfortunately too small

Ordered a pair of size 12 chukka boots, unfortunately when they arrived they were quite small fitting, couldn't get my foot in. Not sure if this was due to the specific last used for this pair of boots or if John White's sizing is off by ½-1 size in general. I'm waiting to see how the returns and refund process plays out.

25 de outubro de 2025
Opinião espontânea
logótipo da johnwhiteshoes.com

Resposta da johnwhiteshoes.com

Dear Mr Mansfield,

Thank you for your review, and we’re sorry to hear that the Chukka boots were not the right fit.

Some of our styles are crafted on different lasts, which can result in slight variations in sizing depending on the individual's foot shape. We understand how frustrating this can be and do apologise for the inconvenience.

We promptly processed a full refund for your order and have also reached out to you via email with a fair resolution. Should you decide to try another style or size, please remember we are always happy to provide a prepaid returns label and assist with an exchange to ensure you receive a comfortable-fitting pair.

We appreciate your feedback and hope to welcome you back to John White in the near future.

Kind regards,
The John White Team

Classificada 5 em 5 estrelas

Customer service top rate.

Problem with sizing and return. Resolved immediately in spectacular fashion. First class product and service way above usual standard and better than most other English shoe makers.

27 de outubro de 2025
logótipo da johnwhiteshoes.com

Resposta da johnwhiteshoes.com

Dear Mr Hackney,

Thank you for your feedback, and please accept our sincere apologies once again for the error with your exchange.

We regret the inconvenience caused when the incorrect size was initially sent, and we fully understand how disappointing this must have been. As soon as the issue was brought to our attention, we acted swiftly to send the correct size to you, which has since been delivered.

We’re pleased to have resolved this matter in full and hope the additional gesture included with your replacement helped demonstrate our commitment to putting things right.

At John White, we take great pride in both the craftsmanship of our footwear and the standard of service we provide. Should you need anything further, please do not hesitate to get in touch — we are always here to help.

Kind regards,
The John White Team

Classificada 5 em 5 estrelas

The John white experience

I bought some shoes from John White, unfortunately they were too small, so I called to return them, the system was easy and painless and the offer for my money back was without hesitation! I liked the shoes I saw, but they did not have a bigger size, so they helped me find something similar! The experience was amazing! Thank you John White!

15 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Unique Products

The shoes are unique and of an excellent quality as well as good value for money. The ease of use of John White website and the speed with which you receive delivery information is excellent. In addition there is a wide selection of delivery options .

1 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

No delivery, no refund, no customer service?

Ordered shoes in sale for my wedding. Got Shipping confirmation the next day. Shoes not delivered and tracking doesn’t work. A week later I get a refund notification with no explanation why they have refunded item. I contacted John white by email for clarification but no response. A few days later I still have no shoes and the money hasn’t been refunded to my account either. Shoes are also no longer on sale either, not that I’m likely to reorder after this shambles

3 de setembro de 2025
Classificada 5 em 5 estrelas

Great service, quality boots.

I ordered a pair of boots from John White Shoes. They were mail order and arrived promptly and the boots were in good order. I ordered my normal size in a boot they fit well as they are still new they are a little tight. Great quality product im very pleased with my purchase.

8 de agosto de 2025
Opinião espontânea

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