Embody Opiniões 200

Resposta da Embody

Actualizada há 7 dias

Update:

Thank you for responding to our request for additional information. We have thoroughly reviewed the name, email address, and phone number you provided and, unfortunately, have been unable to locate any account, order, communication history, or purchase associated with the information provided.

Based on our review, we believe there may be some confusion with another company. However, if there is additional information that could help us locate your account, we would be happy to continue investigating.

We take all concerns seriously and have made every effort to identify and review the account referenced in this review. At this time, we have been unable to verify that this experience occurred with Embody.

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We're sorry to hear about your experience and understand why you're upset.

We take concerns regarding prescriptions, fulfillment, and billing very seriously. At this time, we've been unable to locate an account matching the information provided in your review, and some of the details described do not appear to match the services currently offered through our platform.

We have sent a request for additional information through Trustpilot so that we can investigate further. If you are a patient, we would genuinely like the opportunity to review your account, understand what occurred, and address any concerns.

We look forward to hearing from you and working toward a resolution.

Resposta da Embody

20/06/2026

Stephanie, we can see why you’d be upset. Coming home from a trip expecting to start or continue your treatment only to find your shipment sitting there waiting for you is incredibly frustrating.

Temperature-sensitive medications require careful handling, and we understand your concern about receiving a package after being away. We also appreciate your feedback about having more control over shipment timing, as that’s valuable input for our team.

When you have a moment, please send us a message through the patient portal so we can review your order and take a closer look at the situation. We’d like the opportunity to better understand what happened and see how we can help.

Resposta da Embody

20/06/2026

Thank you for sharing your experience. We can understand why this situation would be frustrating.

It sounds like there were concerns around both your treatment plan and billing, and we appreciate you bringing those concerns to our attention. We know how important it is to have clarity around medication recommendations, pricing, and order status before moving forward with treatment.

Please send us a message through the patient portal so our team can review your account, discuss the provider’s recommendations, and address any billing concerns. We’d appreciate the opportunity to take a closer look and help work toward a resolution.

Resposta da Embody

20/06/2026

Thank you for sharing your experience. We can definitely understand why you’re frustrated.

It sounds like you raised concerns about the dosage before your order shipped and were expecting an update after speaking with our team. Receiving the same dosage anyway would be disappointing, especially when you were trying to address it ahead of time.

Please send us a message through the patient portal so we can take a closer look at your account and the conversations surrounding your order. We’d love the opportunity to better understand what happened and help get this sorted out for you.

Resposta da Embody

19/06/2026

Thank you for your feedback. We're sorry to hear that our response time did not meet your expectations.

We know that when you have questions or concerns about your care, timely communication is important. Delays in receiving support can be frustrating, and we appreciate you bringing this to our attention.

For the fastest response, we recommend the patient portal.

We value your feedback and are committed to improving the experience for all of our patients.

Resposta da Embody

19/06/2026

We're sorry to hear about the confusion with your dosage, especially as a new patient. We understand how stressful it can be when you're trying to get a correction made before an order ships and aren't receiving the response you're looking for.

Our team is reviewing your account. We want to make sure your concerns are addressed and that your treatment plan is accurate before moving forward. You can also call support here

(855) 807-3969

Thank you for bringing this to our attention. We appreciate the opportunity to make this right.

Resposta da Embody

19/06/2026

Thank you for your feedback. We're glad to hear that our support team has been helpful throughout the process, but we're sorry that your approval has taken longer than expected.

We understand how frustrating it can be to wait, especially when you've already provided additional information to help move things forward. While certain intake responses may require further review by a provider, we recognize that two weeks is a long time to be waiting for answers.

Please send us a message through the patient portal, and we'd be happy to take a closer look at your account and provide an update. We appreciate your patience and the opportunity to get this resolved for you.

Resposta da Embody

19/06/2026

We're sorry to hear about your experience and completely understand why you'd be upset.

We take medication quality and patient safety very seriously. Shipping delays and concerns about the condition of a medication upon arrival can be frustrating, especially when you're relying on timely treatment.

We'd like the opportunity to review your order and the details surrounding the shipment. Please send us a message through the patient portal, and our team will investigate the situation and work with you toward an appropriate resolution. If there are concerns about the condition of your medication, we'll make sure they're reviewed promptly.

Thank you for bringing this to our attention.

Resposta da Embody

19/06/2026

We're sorry to hear you're frustrated with the delay. We understand how disappointing it can be when you're expecting your medication and it hasn't arrived as quickly as anticipated.

While shipping timelines can vary depending on prescription processing and pharmacy fulfillment, we know that doesn't make the wait any less frustrating. We'd love the opportunity to look into your order and provide an update.

Please send us a message through the patient portal, and our team will review your account and make sure you're taken care of.