Sunny Side Travel Opiniões 

166
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We booked twice from them. One for Quad bike and one Antalya city tour, both experience has been great with them. Easy, helpful and fast response compared to others who take like hours or even days t... Ver mais

Classificada 5 em 5 estrelas

10/10 what a trip!!!! Prompt pick up and fantastic your my husband and daughter both loved their dive. Every dive is with at least one instruktor holding your hand. Superb. We will be back. Super w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We booked 2 times through their website Join Excursions and we really had a very good experience. They are correct and everything went by plan. A lot of fun and pleasure! We really recommand them ! Mu... Ver mais

Classificada 1 em 5 estrelas

They seem friendly until you make a booking. We tried to cancel five days in advance, and their attitude changed completely. They became rude, kept contacting us from multiple WhatsApp numbers, and ev... Ver mais

Informações sobre a empresa

  1. Agência de viagens
  2. Aluguer de barcos
  3. Agência de passeios de barco
  4. Agência de viagens de cruseiro
  5. Visitas guiadas culturais
  6. Agência de turismo

Escrito pela empresa

JoinExcursions.com is an online excursion booking platform operated by Sunny Side Travel, a fully licensed travel agency in Turkey and an official member of TÜRSAB (Association of Turkish Travel Agencies) with licence number 16322. Our operations are managed by BAUM Travel & Tourism Ltd. We connect travelers with a wide range of trusted excursion providers across Turkey, offering carefully selected daily tours, activities, and multi-day experiences in the country’s most popular destinations. Our mission is to make discovering Turkey easy, reliable, and affordable. By working with professional local partners, we ensure our guests receive high-quality experiences, competitive prices, and excellent service. From cultural tours and nature adventures to unique local experiences, JoinExcursions.com helps travelers explore the rich history, stunning landscapes, and vibrant culture of Turkey with confidence.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

166 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 76% das suas opiniões negativas

Geralmente responde em 14 horas

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4,0

Todas as opiniões

(166)

48 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Fabulous Day Trip - Don't miss it!

We made a booking with this company for the Antalya Day Trip with a boat tour included.

From the beginning, the company were excellent at communicating with us, giving precise instructions regarding pick up etc and they answered our communications very promptly and politely

The excursion itself was excellent value for money. We had a really good driver who arrived promptly in a large coach.

Our tour guide Armed was superb! His wealth of knowledge was incredible and he made our tour very enjoyable. He was funny, and everyone enjoyed themselves. He also gave us lots of good tips about understanding Turkish customs /traditions which was incredibly useful and will continue to be so on our future visits to Turkey. His wealth of history knowledge of Antalya and Turkey was vast and he made it interesting so that we didn't lose interest. He is the best tour guide that I've had the pleasure to meet! A true asset to the company!

The meal that was included in the price was very good and the restaurant itself was nice too.

The boat trip was around 1 hour and it was very enjoyable, even for someone like me who isn't a fan of boats because of sea sickness!

The waterfalls were stunning, we loved them. Don't forget your camera.

All in all, this trip was outstanding!

The company itself 10/10 ✔️
Transport/Bus Driver 10/10✔️
Waterfall experience 10/10✔️
Visit to the Jewellery Factory 10/10✔️
Lunch at the restaurant 10/10✔️
Boat Trip 10/10 ✔️
Antalya Historical Sightseeing 10/10✔️
Armed our Tour Guide 10/10✔️😊😊😊

As always in a true review, things to be mindful of on this trip:-

Wear comfortable walking shoes as there is quite a bit of walking to do.

The walk to the port to go on the boat is steep and can be slippy, so be careful. It's a steep walk back up so anyone with walking difficulties may struggle. (I think I saw a lift, but can't be 100% on that, so you'd have to double check that). Don't miss it though as it's stunning!

This is definitely a trip to go on. We had the best day.

Thank you so much for a truly enjoyable day. 😊😊🩷🩷

2 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic Hamam experience

Fantastic Hamam experience. As a Mother with 3 kids (16,13,11) it was a great morning we were nicely picked up as agreed. Such a Nice people in the bathing house. Very Nice also for my 11 year daughter. We were back arouns 2:30 at the hotel.

30 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic day for all the family

Fantastic day for all the family! Action packed adventure, which doesn't stop from one section to the next. The drivers make it great fun and whilst playful, still drive sensibly. We added the boat trip that was relaxing, and the chicken lunch after was delicious that even my fussy 7yr old ate. My only regret is I didn't buy the photos and video they took, as looking back they would be nice to have.
Tip: Take water, as drinks are expensive.

Note - honest company. I left my wallet in the Jeep which they returned to me at no charge, still with the cash inside.

14 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

A must try Rafting

We booked a family trip includes Jeep Safari and river Rafting . The team is so professional and give all clear instructions . They speak English and Deutsche and some Arabic as well which is great. We had a good guide by Hadji who's is so professional. I would definitely come again .

31 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience

Great experience we had. Very quick and good communication! Nice bus drivers, freandly personal and a great captain.
It was a great day!!

20 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Wonderful experience with join excursions

Wonderful experience with join excursions .
They are very professional and offer reasonable rates.We thoroughly enjoyed our vacations taking multiple trips and every trip was planned and organized in a way that we never get bored and every activity was on time , food was good and staff was very cooperative and caring

15 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant service from start to finish

Brilliant service from start to finish, easy to book, very polite and professional. We had an amazing day horse trekking, picked us up and dropped us back. We went trekking on the horses, stopped off and walked up to a little castle exploring a little cave and to top it off was able to see the sunset with an amazing view of Alanya, mustaf and his team were lovely at the ranch 😍 fantastic day, highly recommend 🌟

14 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Booked the belek Turkish baths .

Booked the belek Turkish baths .. driver was on time to the minute and the experience was brilliant! Absolute bargain at £40 for 2 adults and we even brought our 2 year old toddler along with us that loved playing with the bubbles and having her own little massage from one of the ladies. Would highly recommend!

27 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Green Kanion trip

It was a great time there. Amazing views and water. So nice for swimming. Lunch tasty with view on the river. Free time for make some photos. All was great!!!

17 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

A éviter totalement !

Soirée à land of legend qui se résume à :
- 2h30 de trajet de kemer à land of legend au lieu de 1h30...et donc seulement 2h30 sur place pour plus de 100euro...
- le chauffeur s'est perdu de nombreuses fois en récupérant des visiteurs
- 10euro de pourboire forcé au retour à l'hôtel alors que c'est inclus dans le prix payé...
- arrêt du chauffeur avec des clients à bord pour aller à son agence sans rien dire (>20min) ... merci de prendre les clients pour des moins que rien surtout à 1h du matin!!

En gros à éviter totalement... privilégiez les transports prives plus cher pour un service de qualité et une expérience positive.

17 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great people

Great people, the drivers very very friendly. And one thing to mention the responses on whatsapp are really fast which helps a lot in cases like Inhad I could not find the driver when we finished the trip and they immedeately responded and helped me

24 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The staff is very professional

The staff is very professional, helpful and prompt.
We had a great day, everything was very well organized. The prices of the excursions are very competitive. I highly recommend this company!

22 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Journée super

Journée super. Le safari dure 2 bonne heures avec un break ou l'on peut se baigner dans un point d'eau naturel. C'était génial. Nous avons pris des quad et avec les enfants de 11 et 8 ans c'était génial. L'équipe sur place est super ! Il faut toutefois penser aux lunettes et un petit cache cou contre la poussière. Sinon il est possible d'en acheter sur place pour 5 euro pièce. Ça vaut le coup 👍👍👍

21 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Driver fell as asleep and crashed while driving

The worst operator you could use, the driver fell asleep at the wheel and struck another vehicle at high-speed with no seat belts nearly killing men, women and children. Then proceeded to drive erratically, narrowly missing a number of other vehicles and rear ending an ambulance. I'd suggest there was a high likelihood they had been drinking while on the tour. Very dangerous, if you aren't a fan of living then I'd definitely recommend them.

Just to follow on, the operator did nothing to investigate and instead is attempting discredit my review to save safe. I can assure you there are no safety standards and you and your family will be at great risk if you engage in any of their tours. Id pay the extra and use the hotels tours if I had my time again.

19 de agosto de 2024
Opinião espontânea
logótipo da Sunny Side Travel

Resposta da Sunny Side Travel

Dear Sir/Miss,

Thank you for taking the time to share your feedback. We take the safety and satisfaction of our passengers very seriously. After a thorough investigation, which included consultations with both the police and the transport department, we found no evidence to support the claims made in your review. There was no accident, and all safety protocols were strictly followed during the tour.

We were truly disappointed by the nature of your interactions with our team. Despite our sincere efforts to assist and resolve any concerns, your response was solely focused on insulting our operators and refusing any constructive cooperation. Additionally, we wish to clarify that you immediately demanded a full refund without providing any details or evidence to support your claims. When we requested this information to conduct a fair investigation, you began to insult our operators and even threatened to blackmail us by tarnishing our reviews.

We believe in addressing issues through open and respectful dialogue, but unfortunately, that opportunity was not afforded to us in this case. While we are committed to providing a safe and enjoyable experience for all our guests, we are not tolerant of this kind of provocations.

Should you wish to discuss this matter further in a constructive manner, we would be more than willing to engage in that conversation.

Sincerely,
Joinexcursions.com Team

Classificada 3 em 5 estrelas

Boat trip to Antalya waterfall

Easy booking online and good communication with the representative. Unfortunately we couldn't pay online for the tickets! Cash only! Pick up from the hotel on time. According to the website you should get a guide during the trip- none on the boat. We had no idea when we reached the turtle bay as no info given to us during the trip. We were hoping to learn about Antalya as described on the website. Variety of lunch choices not as described on the website too ( grilled chicken, spaghetti and cabbage salad served for lunch).We enjoyed the trip, but some improvement is needed with the customer care.

19 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Scuba Diving in Side

I used this company for a diving trip in Side, Turkey on Fri 16 Aug 24. From initial enquiry to the end of the trip the customer service was excellent. The diving trip itself was outstanding; friendly and hospitable staff ensured I was well looked after and all novice divers were put at ease from the offset. Moreover the pick up / drop off was smooth and the lunch delicious. Furthermore the value for money was brilliant - Highly recommended 👍

16 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Would not ever recommend this company

Would not ever recommend this company! Firstly they want everything paid in cash. We booked the dolphin experience (nearly £500) we were unable to get to a cash machine before pick up. So we were left outside whilst the dolphin show had started to ‘search’ for a cash machine.
After about an hour and finally being able to withdraw cash, the communication with the representative was very unhelpful. At one point he offered to take a card payment but would put 20% on to the total! No way!
I’m sorry but I went with a friend and our two daughters, so for them to expect us to be carrying this amount of cash is strange. You can use ApplePay and cards in all shops, (albeit some you have to spend more than €10 to use a card) restaurants and bars etc so trying to make another £100 out of us is ridiculous.
We missed most of the show.
After that we had booked a personal group swim with the dolphins. It was very rushed and we were only in there for about 5 minutes. It was like a conveyor belt, one in one out.
Our group was one of the last participants. Once we got out we headed to the changing rooms to get dressed. On the way there the ‘driver’ said ‘are you ready we are about to leave’. I said we had only just got out of the pool and we needed to change and also wanted time to look at the photos they had taken of us so we could buy some as it’s obviously a very important experience that you would like to have a memory of.
Once we changed quickly the driver again said he was leaving and again we said we wanted to purchase some photos. He was not happy and kept huffing and puffing whilst waiting.
We paid a lot of money for this and to be rushed when it wasn’t our fault the time slot for us was (that they had booked) was later than everyone else’s. Not our fault! It really put an unsavoury feeling to the experience.
Yesterday unknown to me my friend had booked another trip through them to the caves. Last night my daughter fell over and broke her arm and we had to attend hospital and only got out at 9am.
I had no signal at the hospital so had no way of contacting the company saying that we were unable to make the trip.
I get that they are a business and this must be very annoying and I accept that fact they have lost a ‘sell’ as it were.
But as soon as I got back to the hotel and connected to the WiFi, I received a series of messages.
One including threatening to send a lawyer/ legal representation to the hotel to obtain the money from me.
One with a payment link telling me I had to pay them through that to avoid legal action.
And then a series of messages saying I was disrespectful and not a nice person!
I would normally pay my dues, however after getting these scaremongering messages I was not about to part with my money.
I told them to send legal representation and all of a sudden they blocked me and called me more derogatory names before doing so.
So I would definitely not recommend this cowboy company with a very unprofessional attitude and think it’s acceptable to make threats to a woman.
His name was Michael and he should be very ashamed of himself!

Reply to Join Excursions’s:
It’s ok to lie and pretend that you never threatened me or that you never did send messages of which were rude and unkind.

I’ve have the message’s here of which we exchanged, screen shots.

I’m glad I did because all of a sudden you deleted the messages off of the WhatsApp chat…………why would you do that? If you were innocent of not trying to coax me and threaten me with legal action, why delete the messages with that content in the chat???? Suspicious

9 de agosto de 2024
Opinião espontânea
logótipo da Sunny Side Travel

Resposta da Sunny Side Travel

Dear Claire,

Thank you for sharing your experience. We sincerely apologize for any inconvenience you faced. We strive to provide a memorable experience, and we’re sorry that this did not meet your expectations.

However, we would like to clarify that the review is slightly misleading.
All our guests are notified in advance regarding the cash payment requirement and you also accepted and confirmed these conditions.
As we trust and appreciate our guests, we don't request any deposit/pre-payment, we do send the transport fee to the transport company ourselves, directly after the booking confirmation by our guest. And for non-attending guests, who did not inform us in any way, we reserve the right to request the transportation fee refund (or a doctor's report, as it would allow us to avoid the financial losses, by it being provided to the transport company).
The 20% surcharge mentioned was for card payments directly through the dolphinarium, not us. We understand your concerns and appreciate your feedback as it helps us improve our services. We hope you enjoyed your time with the dolphins, despite the challenges, and that you and your family made lasting memories.


Regarding the latest part of your review,
We regret that your experience did not meet your expectations, but we believe the review is somewhat misleading. We want to clarify that we offered to reschedule the tour you ignored without any notice, or to complete a refund of the transportation fee. We also offered to provide a doctor's note (with all the personal data being hidden for your comfort, as requested), as this would help resolve the situation and clarify any misunderstandings, which you refused with no explaination. We tried our best to act professionally throughout, and we're confident that a doctor's report would have surely solved the whole case, as we sure understand the force majeure circumstances may occur.

We apologize if our communication came across otherwise, and we appreciate your understanding.

Best Regards, Joinexcursions.com Team

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