My Bora hob extractor was suddenly dead and called Bora for help. They appointed their service partner JES to help. JES was very responsive with immediate follow up to my request and sent their engine... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
My Bora hob extractor was suddenly dead and called Bora for help. They appointed their service partner JES to help. JES was very responsive with immediate follow up to my request and sent their engine... Ver mais
A empresa respondeu
Great communication via emails and texts - thanks to Anne! I was kept up to date of when my technician would arrive. Technician (Michael) gave great recommendations and advice about my two ovens which... Ver mais
A empresa respondeu
Engineer is superb, friendly and very careful and thorough in all regards. Arrived on time and all repaired fine. The booking a date system does need speeding up as you feel like your request has... Ver mais
A empresa respondeu
Had a smashed glass top on a Bora hob. Bora contacted JES on my behalf and within 24 hrs a home visit was arranged for 7 days later. Engineer arrived exactly as promised and did a fantastic job i... Ver mais
A empresa respondeu
UK's Leading Indoor & Outdoor Cooking Appliance Specialists in Support, Service, Commission and Installation. A Honest and Upfront company providing a trustworthy & reliable service across the UK for over 30 years. At JES we are your experts when it comes to your Indoor and Outdoor cooking appliances. Whether you require support, servicing, commissioning or installation. Whether it is electrical, gas, water or ventilation services. We are on hand to help you, for life.
Ibstock, LE67, Leicester, Reino Unido
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
We reported a problem on Friday afternoon, but received a phone call, email and text with a promising response. Obviously we had the weekend inbetween, but on Tuesday morning someone arrived promptly and fixed the problem.
Excellent communications, and good follow-up

Resposta da Joint Electrical Services Ltd
Have used them previously. They are not cheap. They have to come from the Midlands to undertake the work but they are reliable and solve the problem and come relatively quickly having analysed the problem in a methodical way. They are always courteous and available to talk to.

Resposta da Joint Electrical Services Ltd
Fixed Bora hob - Very efficient, professional and tidy. Thx all

Resposta da Joint Electrical Services Ltd
J.E.S visited to fix my Mercury oven. The team arrived on time and did a wonderful job. My range looks wonderful and is working beautifully.
Thank you

Resposta da Joint Electrical Services Ltd
Thank you for the great and prompt service.

Resposta da Joint Electrical Services Ltd
Mark did a great job. He was on time, polite and protected the area before fixing the issue. Also found another issue and did the necessary to log this with the appropriate teams. Very pleased overall

Resposta da Joint Electrical Services Ltd
Got a phone call to discuss the problem. Prompt visit from Mick who fixed our hob in no time. V pleasant and didn’t leave any mess. Great experience all round

Resposta da Joint Electrical Services Ltd
Thank you for the most amazing service and turning everything around to meet my deadline, so grateful

Resposta da Joint Electrical Services Ltd
Made contact with Bora to advise of the fault. JES contacted immediately to arrange an appointment for an engineer.
JES confirmed the approximate time the afternoon before. Engineer confirmed the time on the morning too.
He arrived on the dot. Was professional, friendly and respectful of the new kitchen. Used protective cover's on worktops. Advised what he was doing to repair the downdraft. The hobs are flush mounted so he had to remove, repair and re silicone back in. He did a great job. Couldn't tell they'd been removed.

Resposta da Joint Electrical Services Ltd
Friendly efficient service. Mark kept me informed of what he needed to do throughout the whole process, completing the job quickly and effectively.

Resposta da Joint Electrical Services Ltd
Very prompt service when I found I had a problem with my new kitchen extractor One phone call and they gave me a time and date for the engineer which was about one week Now it’s I will all fixed ps the engineer was very good with his apprentice

Resposta da Joint Electrical Services Ltd
After contacting Bora to report a fault on our Bore Pure Induction hob JES contacted us immediately and kept us informed when engineer could visit us.
Great service and engineer was very tidy and professional, explaining what he had replaced and made sure his pans and our pans worked sufficiently. Loved the Bora protector mats he used to protect kitchen unit and floor. Repair under warranty but would definitely use again if we need to in the future.

Resposta da Joint Electrical Services Ltd
We had an engineer visit our home, he was polite, clean and efficient he explained what he was doing and we were very impressed with the service.
We would highly recommend JES.

Resposta da Joint Electrical Services Ltd
Michael arrived on the dot of 8am, he worked very quickly and efficiently, solving the problems with the hob. It now works as you would expect a Bora hob to.

Resposta da Joint Electrical Services Ltd
Plenty of communication before hand so I knew when to be in for the appointment.
We had Michael who was polite, informative and showed the greatest respect to our property.
The are he was working was covered to protect the floor and made sure that all tools etc were not placed directly on worktops.
Overall I couldn't ask for anything more.
Thank you

Resposta da Joint Electrical Services Ltd
5 star service from JES reported fault on my Bora XBO oven on Wednesday afternoon, Mark the JES engineer on site the next day and provided and excellent service to resolve the issue. Can highly recommend the service and support provided.

Resposta da Joint Electrical Services Ltd
Excellent service by Mark from Joint Electrical Services. Extremely knowledgeable about Bora and fixed the issue. Was very thorough and checked all elements of the induction hob.
Likewise the communication from Joint Electrical (Anne) was superb. They managed to fit my appointment in quickly and kept me up to date with timings of arrival.

Resposta da Joint Electrical Services Ltd
Mark is very kind and friendly engineer. He is very knowledgeable and managed to resolve the issue with no further delay. Thank you for your service

Resposta da Joint Electrical Services Ltd
Effective efficient service would recommend highly

Resposta da Joint Electrical Services Ltd
Excellent professional service, highly recommend.

Resposta da Joint Electrical Services Ltd
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.