Jordan Fitness Opiniões 

227
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fantastic experience with Jordan Fitness. We bought a full set of Olympic weight plates at a brilliant price and they literally came the next day! Perfect transaction and very helpful customer service... Ver mais

Classificada 5 em 5 estrelas

Ordered JFC & BMF kettlebells. Arrived quickly & really good quality. They are great to use, comfortable & solid. Also made in UK, so added bonus of supporting British manufacturing. 100% recomme... Ver mais

Classificada 2 em 5 estrelas

We ordered a selection of 6 of the neoprene kettle bells. They arrived several days after their scheduled delivery date confirmed by phone call. After first missed date, I chased on phone for sever... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic bumbells and weight rack. Had an issue with the incorrect rack size and customer services were out of this world. 5*, 10/10, Fabulous. Replaced next day, ready built, easy collection, quick... Ver mais

Informações sobre a empresa

  1. Loja de equipamento fitness

Escrito pela empresa

Jordan Fitness supply commercial gym equipment & functional fitness products worldwide. UK based, we specialise in premium free weights (dumbbells, barbells, discs), weight benches, rigs & flooring through to plyo boxes, medicine balls & home fitness. ...


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

227 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Geralmente responde dentro de duas semanas

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4,3

Todas as opiniões

(227)

4 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Weights ok, delivery service not!

Weights ok, delivery service not!
Barbell and weights seem ok but the delivery and customer service absolutely not so be careful. The weights came separately and we were given a confirmation of delivery without actually receiving them. We emailed JTX weeks ago to find out what was going on but all we've received nothing back. Luckily, the parcel was found dumped on someone's driveway in a neighbouring village and they tracked us down (the address was still intact and correct when it arrived here). Needless to say that we won't be using their services again

4 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Great product

Great product well made and solid. Pushing my workout session one stage further having returned to the gym after a 30 year gap at 53.

20 de outubro de 2021
Classificada 2 em 5 estrelas

Problem with grip sleeves

Problem with the chin up bar grip sleeves, which are loose and rotate when you try to chin up. Weakens the grip ability. Never seen this on a chin up bar before, but Jordan Fitness seem to think it's deliberate and not a design flaw.

17 de agosto de 2021
Classificada 1 em 5 estrelas

Still waiting for the right product

Took delivery of what I thought was my order which arrived on a big pallet.

All appeared good until I opened the boxes to find they had sent the wrong (older style)l rack.

Had to go through the hassle of packing everything away, taking up a load of space, waiting in for a collection, and it's been a week now but still no news on when the correct package will arrive even though it has been nearly a week since dispatch but no phone call as to when it arrives.

16 de agosto de 2021
logótipo da Jordan Fitness

Resposta da Jordan Fitness

Hi JJ, We're so sorry for the inconvenience - this is a very rare occurance we can assure you (as we are delivering hundreds of equivalent deliveries per week). As you'd ordered through Gym Equipment Solutions, you should be receiveing communications through them regarding your new delivery. However, we shipped last week as soon as the error was identified but it's 3-5 working days so still in transit at present. You should receive a call from the shipping company in the next day or so so please do listen out on your mobile for this. Once again we do apologise but please do contact Gym Equipment Solutions for an update as your order is through them. Wishing you all the best...

Classificada 1 em 5 estrelas

Very poor dispatch and delivery… abysmal even.

Very poor dispatch and delivery service. Customer service left a lot to be desired - outright lies, telling me that the dispatch email had gone into my junk folder because she could ‘see it had done on her screen’! (It had not)
Their interpretation of the consumer rights legislation and the distance selling regs also leaves a lot to be desired.
Oh - and a week after cancelling the contract and saying they were arranging for the goods to be recalled, I get a call from FedEx asking me how they can arrange delivery. So again - yet more lies, they haven’t recalled them at all. ‘Abysmal’ in a word.

2 de julho de 2021
logótipo da Jordan Fitness

Resposta da Jordan Fitness

Hi John, We understand you've experienced issues with your order due to our delivery partners management of this and the initial rejection of your fitness kit order. We have done all we can in our power to resolve this (as once it leaves us it's all in the hands of FedEx). We understand this has been frustrating and we can only apologise for this.

Classificada 2 em 5 estrelas

Damaged Kettlebell, Poor Delivery, No Packaging

We ordered a selection of 6 of the neoprene kettle bells. They arrived several days after their scheduled delivery date confirmed by phone call. After first missed date, I chased on phone for several days, until they were finally delivered by employee on his way home. He literally had them in his car with no packaging and carried them in pairs into my house! The 20kg kettlebell had clearly been dropped and was damaged with holes through the neoprene layer.

26 de junho de 2021
Opinião espontânea
logótipo da Jordan Fitness

Resposta da Jordan Fitness

Hello Conrad,

We are very sorry to hear this. Our logistics team are currently investigating the issue with our courier service. As per our delivery policy (https://www.jordanfitness.com/pages/delivery-policy) this should have been a palleted delivery, left curb side, which means the kettlebells should have been in boxes and secured to the pallet as their insurance does not cover them entering the property.

While we investigate this further, please can you contact our service team, with a picture of your damaged 20kg kettlebell to the provided email service@jordanfitness.com and we can get this replaced for you ASAP.

Kind Regards,
Jordan Fitness Team

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