I called twice, both times I was on hold for about 20 seconds before being disconnected. That was annoying until a text came through that asked me for my concerns. At that point, I was able to easily... Ver mais
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Raymond responded almost immediately to all my questions. He was very helpful and I was able to get what I need with no issues. Thank you Raymund!!
I contacted Joyberri because a year after I bought a puzzle table on Amazon, there was a structural problem. Rose was my contact and I am so impressed with her friendly, knowledgeable and quick respon... Ver mais
A empresa respondeu
Joyberri has truly brought joy to our family and helped us enjoy spending time outdoors. When we were looking for a replacement trampoline I read reviews for the dozens of brands out there. Joyberri’s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We’re tired of seeing kids glued to the screen or remote. We believe children should be active, exploring, learning and having fun. That’s why we started JoyBerri - to provide children with exciting toys, games and other awesome stuff that will give them hours of healthy and wholesome fun.
Informações de contacto
Estados Unidos da América
- joyberri.com
4,7
Excelente
36 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
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Great customer service
Rose was very helpful and solved my problem efficiently.
19 de junho de 2026
Opinião espontânea
Easy interaction
I called twice, both times I was on hold for about 20 seconds before being disconnected. That was annoying until a text came through that asked me for my concerns. At that point, I was able to easily communicate with a live person (Rose, she was great!) & get my issue partially resolved. Unfortunately the parts I needed are on backorder, but looking forward to hearing from them soon enough! Very easy communication, thank you Joyberri!!!
18 de junho de 2026
Opinião espontânea
Raymond responded almost immediately to…
Raymond responded almost immediately to all my questions. He was very helpful and I was able to get what I need with no issues. Thank you Raymund!!
18 de junho de 2026
Opinião espontânea
Grace was expeditious in replying to my…
Grace was expeditious in replying to my initial contact and was able to resolve my issue. 100% satisfied!!!!
15 de junho de 2026
Opinião espontânea
Resposta da Joyberri
Hi Dawn,
Thank you so much for your wonderful feedback! We're delighted to hear that Grace was able to assist you quickly and resolve your issue.
At JoyBerri, our goal is to provide both great products and great customer care, so it means a lot to know you're 100% satisfied.
Thank you for choosing JoyBerri, and we hope our toy brings lots of fun and happy memories.
Warm regards,
JoyBerri Customer Care Team 🧸✨
Fantastic customer service
Fantastic customer service
The team was eager to help in a timely, fair manner. I will definitely be recommending their products to friends and family! Rose was particularly helpful and extremely kind and caring to help solve our issue!
7 de junho de 2026
Opinião espontânea
Resposta da Joyberri
Hi Rachel,
Thank you so much for your wonderful review! We're truly grateful for your kind words and thrilled to hear that you had such a positive experience with our team.
It means a lot to know that Rose was able to provide the caring and helpful support you deserved.
At JoyBerri, we're passionate about creating products that bring joy and lasting memories, and we're equally committed to providing customer care that reflects those same values. Thank you for recommending our products to your friends and family—that's one of the greatest compliments we can receive.
Wishing you and your family many happy moments of play ahead!
Warm regards,
JoyBerri Customer Care Team 🧸✨
Raymond is an Excellent Representative for JoyBerri!
Not only is our puzzle station exceeding expectations, but when I called support, Raymond was very helpful and professional. He answered my questions clearly and demonstrated his pride in working for this company! Very impressive!
2 de junho de 2026
Opinião espontânea
Resposta da Joyberri
Hi there,
Thank you so much for your wonderful review! We're delighted to hear that your puzzle station is exceeding your expectations and that Raymond provided such a positive support experience.
Your kind words about Raymond's professionalism, helpfulness, and dedication mean a great deal to us. We'll be sure to share your feedback with him—he'll be thrilled to know he made such a great impression.
At JoyBerri, we strive to create products that bring families together and inspire meaningful moments, and we believe that exceptional customer care is an important part of that experience. We're grateful for your support and honored to be a part of your puzzle-solving adventures.
Thank you for choosing JoyBerri, and we wish you many enjoyable hours and memorable moments with your puzzle station!
Warm regards,
JoyBerri Customer Care Team 🧩✨
Quick, Friendly Service, 5 STARS!
Best support experience in the business! I had an issue with a trampoline I bought years before and they were super responsive and got me the replacement part I needed. Thank you!
13 de abril de 2026
Opinião espontânea
Resposta da Joyberri
Hi Austin,
Thank you so much for your 5-star review and kind words! We're thrilled to hear that you had such a positive experience with our team.
At JoyBerri, we believe that great customer care doesn't end after a purchase, so we're glad we could help you get the replacement part you needed and keep the fun going. Knowing that our responsiveness and support made a difference means a lot to us.
Thank you for choosing JoyBerri and for allowing us to be part of your family's playtime memories. We wish you many more years of safe, active, and joyful fun on your trampoline!
Warm regards,
JoyBerri Customer Care Team 🧸✨🎉
Best customer service EVER
Best customer service I’ve ever experienced. Emailed the company to see about getting replacement parts for a trampoline and received a reply from Raymond almost immediately. It was only a few months old but was damaged by a storm. Unfortunately the parts I needed were not in stock so they sent a replacement. I never expected them to do that. Who does that. They definitely honor their warranty. My grandkids love the trampoline and I will definitely let others know not only how good the product is but customer service, Raymond and their warranty is absolutely the best. Thanks Joyberri
21 de maio de 2026
Opinião espontânea
Resposta da Joyberri
Hi Rhonda,
Thank you so much for your incredible review! Your kind words truly mean a lot to our entire team.
We're delighted to hear that Raymond was able to assist you quickly and provide a solution when your trampoline was damaged by the storm. We understand how important it is to keep the fun going, especially when grandkids are eagerly waiting to play, and we're glad we could help.
At JoyBerri, we believe that great products should be backed by great customer care, and we're honored that our warranty and service exceeded your expectations. Knowing that your grandkids love their trampoline and that you're willing to recommend JoyBerri to others is one of the highest compliments we could receive.
Thank you for trusting JoyBerri to be part of your family's fun and memories. We wish your grandkids many more years of safe, active, and joyful play!
Warm regards,
JoyBerri Customer Care Team 🧸✨
Broken Board
I am totally pleased with the service that I received from this company . I ordered my puzzle board but unfortunately it was damaged I contacted the company and they immediately sent another puzzle board. I can not wait to use it. Thank you.
15 de maio de 2026
Opinião espontânea
Resposta da Joyberri
Hi Jeneice,
Thank you so much for your kind review! We sincerely apologize that your puzzle board arrived damaged, but we're delighted to hear that our team was able to quickly send a replacement and make things right.
At JoyBerri, we're committed to standing behind our products and ensuring our customers have a positive experience from start to finish. Knowing you're pleased with the service you received means a great deal to us.
We hope you enjoy many relaxing and memorable puzzle sessions with your new board. Thank you for choosing JoyBerri!
Warm regards,
JoyBerri Customer Care Team 🧩✨
Joyberri has truly brings joy
Joyberri has truly brought joy to our family and helped us enjoy spending time outdoors. When we were looking for a replacement trampoline I read reviews for the dozens of brands out there. Joyberri’s reviews were filled with comments about their amazing customer service and their 5 year warranty. We had our trampoline for almost a year when a bad storm came through and caused damage to the posts that hold the net. I contacted customer service to request replacement parts and they responded with sending a whole new trampoline. We are amazed by their customer service first hand. It makes us believe that they really care about their customers and their mission focus!
9 de maio de 2026
Opinião espontânea
Resposta da Joyberri
Hi Ruth,
Thank you so much for your heartfelt review! Knowing that JoyBerri has helped bring your family together and create more opportunities to enjoy the outdoors means the world to us.
We're honored that our customer reviews and warranty gave you the confidence to choose JoyBerri, and we're delighted that we were able to support you when your trampoline was damaged by the storm. Providing dependable products is important to us, but standing behind them and taking care of our customers is just as important.
Your kind words about our team and mission truly mean a lot. At JoyBerri, we believe that play creates lasting memories, and we're grateful to be a small part of your family's adventures and special moments.
Thank you for your trust and support. We wish your family many more years of safe, active, and joyful play!
Warm regards,
JoyBerri Customer Care Team 🧸✨🌞
Missing pieces were quickly resolved by A+ customer service!
We purchased an adjustable poolside basketball from Joyberri, and we finally got around to installing this now that pool season and summer are here.
The installation is fairly easy and straightforward. All of the components seem to be made of good quality and sturdy materials. The LED lights are a very cool touch and are great for playing at night. I like that the set comes with two balls, and the base has indentions for storing the balls when everyone is done playing. The backboard and base is fairly stable for shots, and the adjustable height makes it fun for all ages. The set comes with a hand pump and needle, which was super convenient and avoided me having to go dig one out to inflate the balls.
We had a few missing pieces in our original order, however customer service was super responsive on this. I emailed them on a Saturday afternoon and Rose quickly responded early Sunday morning (Mothers Day none the less)! In the end they wound up providing a complete replacement item, which completely resolved our issues.
Aside from the original inconvenience, the customer service is A+ and we have been pleased with this order. We have had a few friends over this weekend and received lots of complements. We expect to have lots of use and fun from this poolside basketball goal.
10 de maio de 2026
Opinião espontânea
Resposta da Joyberri
Hi Andrew,
Thank you so much for taking the time to share such a detailed and thoughtful review! We're thrilled to hear that you and your family are enjoying your JoyBerri Splashside and that it's already bringing fun to your summer gatherings.
We're especially grateful for your patience regarding the missing pieces and are glad Rose was able to assist you quickly and make things right. We'll be sure to share your kind words with her—she'll be delighted to know her efforts made a positive difference.
It’s wonderful to hear that features like the LED lights, adjustable height, included accessories, and ball storage are helping create fun experiences for players of all ages. Hearing that your friends have been complimenting the set makes us smile!
At JoyBerri, our goal is to create products that bring families and friends together while providing customer care that customers can count on. Thank you for choosing JoyBerri and for giving us the opportunity to make things right.
We hope your poolside basketball set brings you many seasons of fun, laughter, and unforgettable memories!
Warm regards,
JoyBerri Customer Care Team 🏀☀️✨
Joyberri keeps its word!
I contacted Joyberri because a year after I bought a puzzle table on Amazon, there was a structural problem. Rose was my contact and I am so impressed with her friendly, knowledgeable and quick responses to my emails. She offered a solution to my problem after just a few exchanges and I'm very happy with the result. Not only does Joyberri stand behind their products, but Rose put me at ease right away that my problem would be resolved.
24 de maio de 2026
Opinião espontânea
Resposta da Joyberri
Hi there,
Thank you so much for your wonderful review! We're truly grateful that you took the time to share your experience.
We're delighted to hear that Rose was able to provide friendly, knowledgeable, and timely support, and that she helped make the process easy and reassuring for you. We'll be sure to pass along your kind words to her.
At JoyBerri, we take pride in creating products that bring families together, and we're equally committed to standing behind them when our customers need us. Knowing that we were able to resolve your concern and leave you happy with the outcome means a great deal to our team.
Thank you for your trust and support. We hope your puzzle table continues to be the center of many enjoyable moments and cherished memories!
Warm regards,
JoyBerri Customer Care Team 🧩✨
Stellar Customer Service
They aren't kidding when they say they back their product. I did choose the brand based on the warranty. One pole failed after 10 months, they replaced it really fast free of charge, didn't even cost me shipping. Another pole fails a few months later, they don't have them in stock and are instead sending me a replacement trampoline.
Every interaction has been great and they mean it when they say a full warranty! The trampoline is great by the way, my boys a super rough as are all their friends. Yes 2 poles have failed but that was after a lot of rough play.
25 de maio de 2026
Opinião espontânea
Resposta da Joyberri
Hi Suzanne,
Thank you so much for your thoughtful review! We're incredibly grateful for your trust in JoyBerri and for sharing your experience.
We're delighted to hear that our team was able to stand behind our warranty and provide a smooth resolution when issues arose. We believe that supporting our customers long after their purchase is just as important as creating products that bring families joy.
It’s especially wonderful to hear that your boys and their friends have been getting so much enjoyment out of the trampoline. Active, energetic play is exactly what our products are made for, and knowing your family has created so many fun memories with it means the world to us.
Thank you again for your kind words and support. We're honored to be a part of your family's playtime adventures!
Warm regards,
JoyBerri Customer Care Team 🧸✨
Excellent customer service!
Grace provided excellent customer service in providing the parts needed to replace those damaged in a storm not only the first time but the second time as well. JoyBerri and their team are amazing in taking care of their customers promptly.
We truly love this trampoline and are so thankful to have the parts needed not only the first time it was damaged in a storm but the second time it was damaged in a storm as well and we hank you so much!
19 de maio de 2026
Opinião espontânea
Best Customer Service I have ever Encountered
Let me tell you something I am astonished at the customer care with Joyberri. I emailed them on Sunday and I had replacement Wednesday. You cannot find this type of service nowhere. I will forever be a customer and I will send everyone I know and scream your name from the mountain top!! Thank you Raymund.
15 de maio de 2026
Opinião espontânea
Trampoline chronicles: I just have to say JOYBERRI IS THE BEST…
I just have to say JOYBERRI IS THE BEST COMPANY I HAVE EVER HAD TO DEAL WITH. I ordered the 12ft prosurge blue trampoline with led lights and sprinkler system last year maybe one year and a half and my 8year old autistic son was the happiest little boy in this world, recently one of the top poles kept coming out the 3 prong connector thing forgive me I forgot the name of the part. I reached out to JOYBERRI and the same day right away “Rose” was on it willing to help, very professional, her feedback and what I needed to provide her was very easy to understand and she went above and beyond what I needed from JOYBERRI, the parts however were not in stock and I had the option to get a new unit which I preferred to do. This all in one day. When you have a disabled child and all you want to do is whatever makes them happy. I was afraid this was gonna break beyond repair and look how wonderful JOYBERRI is replacing the entire unit. If you’re looking to buy a trampoline and other outdoor fun activities please let JOYBERRI provide the service. YOU WILL BEVER BE DISAPPOINTED BY THEM. I give 10 STARS FOR ALL THE HELL “Rosa” has done.
5 de maio de 2026
Opinião espontânea
Resposta da Joyberri
Nicole, your review truly touched our hearts. Thank you so much for taking the time to share your experience and for trusting Joyberri with something so meaningful for your family. Knowing your son found so much happiness and joy with his trampoline means everything to us.
We’re especially grateful for your kind words about Rose. She genuinely cares about helping every customer, and we’re so happy she was able to make this process smooth and stress-free for you. We understand how important it is to keep those special moments going, especially when something brings so much happiness to your child.
Thank you again for your incredible support, your trust, and your recommendation. We hope your son enjoys many more years of fun, laughter, and unforgettable memories on his new trampoline. From all of us at Joyberri — we appreciate you more than words can say!
Rose was amazing helping us ....
Rose was amazing helping us through Joyberri's Customer Support. She was so quick to reply to my Email and answered all my questions immediately. Gathering the information she needed to help us with our defective item. I am very pleased with the service we got from Rose and Joyberri.
28 de abril de 2026
Opinião espontânea
Resposta da Joyberri
Thank you so much for your kind words, Denise! We’re thrilled to hear that Rose provided such quick, helpful, and caring support throughout your experience. Our team works hard to make every customer feel supported and taken care of, so it means a lot to know we delivered that for you.
We truly appreciate your support of Joyberri and hope you continue enjoying your product for years to come!
Joyberri Customer Service
Joyberri! Wow! I can’t give Grace enough praise! I bought a trampoline a couple years ago and the enclosure had wind damage! I wanted to purchase replacement parts, but next thing I know she took care of everything beyond expectations! I cannot put into words how excellent the customer service is, especially Grace! I will forever without thought purchase from Joyberri again!
22 de abril de 2026
Opinião espontânea
Resposta da Joyberri
Mary, thank you so much for this amazing review! We’re beyond happy to hear Grace was able to exceed your expectations and help make things right after the wind damage to your enclosure.
At Joyberri, we believe customer care should continue long after the purchase, and we’re so glad Grace was able to provide the kind of support that made such a positive impact. Your loyalty and trust mean the world to us, and we’re honored to have earned your confidence for future purchases.
Thank you again for being part of the Joyberri family!
Excellent customer service
Reached out after our trampoline was destroyed after only a few months of owning due wind and the stakes failing. Raymund was kind and courteous throughout our entire interaction. I was wow'd by the customer service. They replaced our trampoline, sending us a new one a day after confirmation. My children will be so happy they get to play all summer long.
13 de abril de 2026
Opinião espontânea
Resposta da Joyberri
Lauren, thank you so much for your thoughtful review! We’re sorry to hear about the damage caused by the wind, but we’re so happy Raymund was able to turn the experience around and get your family taken care of quickly.
Providing fast, caring, and dependable support is incredibly important to us, and it means so much to hear your children will be able to enjoy their trampoline again this summer. We truly appreciate your trust in Joyberri and your kind words about Raymund’s service!
Great product, exceptional customer service!
We were happy with the product upon initial receipt and felt it provided great value for the price. But where Joyberri really shone was in its after-care customer service. We've had the product for about 6 months now and had an issue with one of the parts which bent beyond repair during early use. I reached out to their customer service team and not only did I receive a prompt response, the agent, Rose, went above and beyond to understand the issue and made it simple to facilitate a replacement product. She was pleasant, responsive, and efficient. I would buy another product from this company purely due to the exceptional customer service!
20 de abril de 2026
Opinião espontânea
Resposta da Joyberri
Thank you so much for your wonderful review, Lauren! We’re thrilled to hear you were happy with both the product and the value, but even more excited to know Rose made such a positive impression through her support and care.
We know how frustrating issues with parts can be, so our goal is always to make the process as smooth and stress-free as possible. Rose will be so happy to hear your kind feedback. Thank you again for your trust in Joyberri — we’re honored to have earned your recommendation and look forward to serving you again in the future!
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