JUCY Campervan & Motorhome Hire Opiniões 

We rented a campervan in Christchurch for 3 weeks. No end of issues mainly with the hot water and heating. No safety equipment was provided either and the grey water tank had obviously never been cleaned as it was stinking. We ended up having to clean and flush that ourselves as it was that bad and the office didn't care.
Despite contact with Jucy and 2 visits to the Queens town depot the issues weren't fixed which resulted in us being unable to wild camp as much as we wanted as were forced to stay in campsites.
When we complained to Jucy they stated that the issues had been fixed in Queenstown (which they werent) as despite us pointing out the issues to the rep back at Queenstown, we saw the van being prepped to go back out with no remedial work carried out. They also stated that due to another booking they wanted the van back early.
Not the best experience and the dont care attitude didn't help either.

Awful..NOT recommended. We booked a 3 week hire for my 50th birthday for a " wild camp" road trip. This was through Ratpack Travel ( which has good reviews).
We had booked " express collection" where you just collect the keys and go, however this took 2 hours so not express at all.
When we checked the camper it looked pretty new and externally ok ( we paid a premium for a newer van)
However, there was human excrement left in the toilet cassette which we pointed out to staff who just weren't bothered. The elctric hookup cap was broken as were the outdoor chairs and the plastic bucket for cleaning.
Once we had parked up it became apparent the van had no TV remote and NO carbon monoxide detector. We rang customer services who replies were that we wouldn't be watching TV anyway and we would know if we were on fire so wouldnt need a smoke/co2 detector!!
Numerous faults included :
Water heater broken so unable to use the shower / wash up properly This meant we had to pay to stay at campsites for facilities which wasn't the plan at all.
We went to the queenstown branch twice to try and fix the problem but they didn't know how to amd didn't have a spare vehicle for us to swap on to.
The fridge was so full of ice that it ruined a load of our food by freezing it. It clearly has never been defrosted
The trays on the fridge door were also sticky taped in place and kept falling off which meant the fridge door wouldnt open on many occasions.
Multiple warning lights included no brakes most of the time, which isn't for the faint hearted on the mountain roads.
Customer service was awful, queenstown basically filed a report saying they'd fixed the problem and we were happy.
Christchurch filed a report saying the van was returned with no issues despite the fact we told them all the problems and that it wasn't fit to hire out again until these were rectified.
I've been chasing Jucy for 4 months now after complaint...we have eventually been offered around £200 in compensation which doesn't even cover the cost of campsites we had to stay at.
DO NOT USE THIS COMPANY GO ELSEWHERE .
Had we known Ratpack Travel used Jucy we wouldn't have gone through them .

all was perfect and quick, car was jut the size i wanted

DO NOT USE!! JUCY charged us a cleaning fine after the van was dropped off and will not respond to our emails asking for proof. When picking up the campervan, we checked at their reception whether we needed to get it cleaned before returning and they said no this wasn’t necessary, just to clear out rubbish, empty the toilet / water etc. This is also confirmed in the terms and conditions. We of course cleaned it to a certain extent before returning meaning we wiped the sides, cleared it out etc. not the extent of mopping the floor as such, as we was told this was not necessary, however it appeared clean, no visible dirt / spillage. So to then be charged $200 (NZ) for a cleaning fee, a few days later without any description or indication as to what it was for, was really frustrating! We emailed for proof and have not heard back 2 months later. Also, when dropping the campervan off there was no one there to physically drop the keys off (just a box), and if there had been we would have checked it with them and could of got it cleaned if there was a problem. Which would of avoided a charge triple to price of getting it cleaned!!! Awful customer service, as said above DO NOT use!!!

We hired a Star RV Polaris van for a 12 day trip around SW Western Australia. Mechanically the vehicle generally went OK except for 1 night when it would not start or lock at all. Fortunately we were already at the caravan park. Roadside assistance came quite promptly from a local mechanic contracted by RAC. He fixed the problem after about one hour, by working on the battery and fiddling with the key mobiliser. This was a relatively new vehicle so not sure why it had a problem, but at least the Roadside Assistance worked well. The vehicle otherwise drove well.

Couple of other issues though. The grey water hose was way too short. It did not stretch from the valve point to the drain without repositioning the van, often very close to the neighbouring van. By way of contrast the fresh water (blue) hose was way too long, old and had kinks so was difficult to use. It also was without the hose attachements to enable it to attach to the water source in the parks. [We had to borrow the attachments]. Furthermore, the storage area for both hoses was too small and hard to access. This no doubt led to the deterioration of the blue hose.

When we collected the van, there appeared to be insufficient staff. The whole process took over one hour, even though there were few customers. The staff appeared to be overworked, and the man who served us neglected to explain where the diesel key was (it inserts into the hob).

The doona for the bed was summer-weight for a winter hire. It was really insufficient, and we got a bit cold at times.

Finally the plug for the sink was the wrong size.

Otherwise we had fun!

Wij hebben via een tussenpersoon een camper gehuurd voor een reis van 6 weken door Nieuw Zeeland. De Chaser zou een interieur hebben van 2023 of jonger, dit hebben wij, voor de boeking, tweemaal nagevraagd bij de tussenpersoon, welke het weer heeft geverifieerd bij Jucy. Dat werd dus tweemaal bevestigd. Helaas kregen we een oud rabat mee met lekke afvoer en oud interieur. Vooral het bed was dramatisch. Halverwege werd ons de beloofde camper aangeboden, maar dat bleek ook weer niet het geval te zijn, men wist nergens van. Er wordt bij dit bedrijf heel veel beloofd, maar niets wordt nagekomen. Voor ons NOOIT weer Jucy.

1) Defective USB ports (not checked at the time of delivery)
We had to return to the Queenstown store the next day to find a solution. We finally opted to buy a USB adapter (Jucy refunded us for it).
While there was a solution, we lost time having to go to Jucy again and then having to go back to buy the adapter.

2) Defective water pump
The most inconvenient problem of all. Halfway through the trip, the water pump stopped working properly. To get water, we had to exert an incredible amount of force, and we could barely manage it between the two of us. We were traveling far from any town with a Jucy store, so we had to resort to carrying water bottles with us at all times.

3) Defective brakes
By far the most serious problem. The brakes overheated easily, even when using engine braking on downhills, causing the handlebars to shake with every stop. At one point, the situation was so bad that we almost crashed into the guardrail. We thought we had a flat tire, but no, it was just the brakes.

4) Defective doors.
Both rear doors constantly jammed, requiring a lot of force to open. It was especially annoying when someone was inside sleeping and had to move to the front seat to open it from the outside.

5) Missing water hose connector

Any compensation? Of course NOT.
As we claim at the final of our trip and not 24 hours since the problem, it was our fault.

If I could give 0 stars I would. There was a mouse in our van and the power didn’t work. They didn’t want to offer any compensation nor pay for the powered campsites we paid for even though the van’s power didn’t work. The customer service is awful and trying to scam with bad replies and gaslighting. Could never recommend them.

DO NOT BOOK,
Horrible experience with Juicy campervans in Perth. The van was clearly poorly maintained from the start, The table was completely wonky, the sliding door never properly shut, and the van constantly beeped for hours because it thought the door was open. The central locking system randomly locked and unlocked itself every few minutes while we were travelling through remote areas, which made us feel unsafe due to staying in free campsites a lot.

one of the wooden interior panels collapsed in the middle of the night with a huge bang, and the fridge completely malfunctioned, turning one compartment into a freezer while the other stopped cooling altogether. The electronic controls did nothing, as did the staff.

Customer service was beyond a joke. The helpline was based in New Zealand how ridiculous is that, and the person we spoke to was no help. We were told we could contact the Perth office if anything went wrong, but once we left there was seemingly no way to get in touch with the people who actually gave us the van.

Overall, the campervan felt unreliable, poorly maintained, and stressful to travel in, All I can say is AVOID AT ALL COSTS

DO NOT USE THIS COMPANY. I would give this 0 stars if i could. Very disappointing experience with JUCY and would never use them again.
Our campervan had constant issues for most of the trip. The sliding door sensor continuously beeped while driving for nearly two weeks, the door lock was faulty and regularly locked us out or unlocked itself overnight, which felt unsafe. The fridge was also unreliable, randomly freezing food or changing temperature overnight and ruining food.
Customer service was terrible. We tried contacting support while travelling remotely in WA but calls kept dropping out, and later we were told there was “no record” of the issues despite discussing them when returning the van.
For the price they charge, the quality of the van and customer service was nowhere near acceptable. Definitely overpriced and not worth it.

I rarely leave reviews like this, but this was honestly one of the worst rental experiences I’ve had.

We paid close to $2000 for a campervan and received a vehicle in very poor condition. From the start, multiple things were not working properly:

The fridge didn’t work, which resulted in us having to throw out food worth around $150
The diesel cap was faulty, meaning we were actively spilling diesel while driving – not only wasteful, but potentially dangerous
We were told at pickup that the AdBlue sensor was faulty but that the tank had just been filled. When returning the vehicle, we found out this same story had been told to all other customers, who were all expected to buy and refill AdBlue themselves

Throughout the trip, I was in contact with their team via email about these issues. Despite the clear inconvenience and costs on our side, no compensation was offered at any point.

The final issue—and the most frustrating one—was the wireless charging dock in the dashboard. It overheated a phone to the point where it was too hot to hold. We tested it again with another phone and the same thing happened. The result was a damaged camera, confirmed by two independent repair specialists as being caused by overheating.

JUCY has completely denied responsibility, claiming no fault was found. They also refused to provide any inspection report or details on how this was tested, while simultaneously calling their decision “final.”

What’s most disappointing is not just the issues themselves, but the way they were handled:

Problems were dismissed rather than properly investigated
Communication felt dismissive and procedural
No accountability was taken, despite multiple faults during the rental

For a company operating in this space, this level of service and vehicle condition is simply not acceptable.

I would strongly recommend looking elsewhere.

The bed in the crib was much more comfortable that we prepared for, I traveled with a 6.3" partner and while it was snug, it wasn't overly ridiculous. We really enjoyed the ease of the crib, it was easy to drive and had great acceleration, and it allowed us to move with good agility in a way we wouldn't have been able to on our specific route if we did have a bigger vehicle/caravan. The crib is well designed but quite poorly maintained, a lot of the clips for the blinds either don't pop or don't even have a popper left. It wasn't much of a hassle though, I recon having driven two separate ones over the course of 3 weeks in NZ one of the changes I'd make if I hired again would be getting the lowest insurance package instead of the most expensive one. I recon it's also helpful to note that the reviews are inconsistent because the vehicles are inconsistent - they look the same but they are quite different inside - so if I was going to hire again I would plan for an extra 30-45 minutes at collection to CHECK EVERYTHING - fold out the bed, pop the blinds, check the fridge, windows, turn it all on - engine, lights, the lot! We didn't do it to this extent but when we did find a problem with our first allocated vehicle at Auckland Airport the most wonderful staff member, Louana, helped us switch with significant ease to a second vehicle that we had no problems with. I give the company and the Crib 3 stars, but I give Louana 5!

Beware of renting a Jucy Chaser campervan – or perhaps any of their vehicles. We had a rental organized for 28 days (Feb/March 2026) and only ended up with a fully functioning campervan for about 6 of those days. For at least 3 weeks of our rental we worried daily about what was going to break next. Issues with the first campervan rented in Christchurch: it broke down 4 days into our trip, was towed and held overnight to have the alternator repaired; the battery died a second time 3 days later and road side assistance charged it up, the pump failed the day after that. We were forced to go to Queenstown, which was not on our itinerary at that point, and they swapped up the campervan. Issues with second campervan: no bug screens in sand fly country, the water hose into the camper water supply completely broke on the 3rd day, the shower would not drain so the shower and toilet area were unusable. We again returned to Queenstown and spoke with the manager; the water hose was replaced and shower lines flushed. Several days later we found that the shower still would not drain, we managed to manually drain it but could not use it for the rest of our trip; the toilet cassette seal was not working properly so we had waste in the cartridge area that had to be cleaned out daily and the campervan started smelling rank from that as well as the poor drainage in the shower piping. The manager in Queenstown kindly reimbursed us for expenses incurred when we had the first campervan towed as we had heard nothing at that point (2 weeks into our trip) from Customer Service. We have since contacted the company twice regarding our dissatisfaction and have heard no response. While the local personnel are friendly and helpful, overall, the campervan was not serviced proactively and totally unreliable.

Bonjour, j'ai loué un van 3200€ pour 18 jours. Un soir, le van n'avait plus de pile dans la télécommande, impossible de démarrer le véhicule. 8ème jour, plus d'électricité dans le van. La batterie était totalement sous dimensionné, information provenant d'un garagiste expert !! Donc 10 jours sans électricité, douche etc. le soir .....
Après ces aventures, Jucy m'a proposé leur "meilleur et dernière offre", je souligne bien les mots employés tellement c'est honteux ! 206€ ....
Affreux, société à fuir !!!!! Mieux vaut payer plus cher !

Absolutely horrible quality. We rented a car with rooftop tent, and one of the sliding side doors wouldn't shut. We called in expecting to be able to get a technician or an approval to bring it in for repairs at a mechanic and get it reimbursed.

Instead were offered to "duct-tape" the door shut?!? A mobile technician would be with us in a couple of days - but they never contacted us again.

After handing the car in, I was offered a discount for a next trip, velocity points, or 55 AUD refund (?!?).

If you're looking for quality, you're not looking for JUCY. Take your business elsewhere.

Our experience with renting a campervan with Jucy in New Zealand was not so good and I would generally not recommend renting a campervan with them. The campervan we got when we started our trip in Christchurch had a lot of defects, including a non-working stove, a very blocked sink (which is obviously a big problem when cooking 3 meals per day in the campervan), some curtains which could not be closed, some missing items (pan, storage items, etc) and some other minor issues. We spent a lot of time of our holidays trying to fix these issues ourselves and we also asked for some support from Jucy. They did provide support and it was fine. They suggested to get assistance somewhere but we declined because we did not want to spend some precious time of our limited holidays driving somewhere and spend hours there to get the issues fixed. We preferred to live with the issues instead.
The question is how come can they provide a campervan with so many issues from the start? There is clearly a bad job from their side in checking the vehicles before giving them to their customers or maybe they just don't care?
At the end of the trip, I asked for a compensation and they refused to give anything, arguing that they could not compensate because we declined the assistance they offered. I tried to explain them many times that the campervan had defects from the very start of our trip and that it was not like if the defects happened during the trip, but they insisted that no compensation was possible. Very disappointing, I think they should have made a gesture and give at least something symbolic.
If I had to rent a campervan again in New Zealand, I would not choose Jucy again.

Veel gebreken

Boeking AAP-1244730.

Laat ik met het goede punt beginnen. Bij het ophalen kregen we een Mercedes Sprinter mee, Polaris6. Het diesel verbruik gedurende reis viel me erg mee, gemiddeld ongeveer 1:8.

Dat was het goede punt. Verder ben ik niet erg te spreken over de camper. Bij het ophalen/overdracht in Auckland werden we direct geconfronteerd met een bed waarvan de lattenbodem los lag, dit moest ter plaatse nog gerepareerd worden. Tevens bleken de 4 bijgeleverde campingstoelen allemaal kapot te zijn. Ook die moesten nog vervangen worden. Hier moesten we ongeveer 45 minuten op wachten.

Omdat het onze eerste reis met een camper was weet je ook niet goed waar je op moet letten als je hem mee krijgt. Gedurende de reis bleken er veel mankementen aan de camper te zijn.

Een opsomming.
Onderste scharnier hordeur zat los.
Hordeur sloot niet goed af.
Ladekasten onder aanrecht sloten slecht of gingen niet goed open.
Bovenste lade boven aanrecht scharnier los.
Hor achterste slaapgedeelte kapot.
Kussens/matrassen slaapgedeelte waren niet stevig genoeg, maar dat is misschien persoonlijk.
Afvoer douche verstopt. Heb ik onderweg een ontstopper voor moeten kopen. Motoroliepeil was laag. Waarvoor ik motorolie heb moeten kopen. Voor beide voorgaande punten is overigens na terugkomst vergoed.
Rekje koelkastdeur kapot.
Ledlamp boven bed knipperde irritant.
Dakluik douche lekte.
Barst in tv, die we overigens niet gebruikt hebben.
Geen handdoeken/theedoeken en dweiltjes aanwezig.
Kapotte blikopener.
Uitzethendel achterste dakluik afgebroken.
Deur kast waar jassen konden worden opgehangen klemde enorm.
Bij de eerste regenbui bleken de ruitenwissers niet goed te vegen.

Na ongeveer 500 km rijden verscheen op dashboard dat het voertuig een onderhoudsbeurt moest hebben.

Op een gegeven moment deed de warmwater brander het niet meer. Hiervoor gebeld. Er zou een monteur langs komen om het te repareren. Hij zou na ongeveer anderhalf uur ter plaatse zijn. Na 2 uur wachten weer gebeld en gezegd dat ik verder ging, omdat ik geen zin had om langer te wachten. Verzoek was toen om bij een reperateur in Lake Tekapo langs te gaan.
De reparateur kon niets betekenen, omdat de brander het op dat moment weer deed. Daarna overigens geen storingen meer gehad met de brander.

Omdat we nog steeds problemen hadden met de afvoer van de douche en eerder genoemde gebreken, werd me verzocht om langs de vestiging in Queenstown te komen om de gebreken te verhelpen. Toen ik daar op 18 februari even voor 17 uur aankwam was de vestiging gesloten. Op dat moment had ik een mederwerker van Jucy aan de telefoon die me verzocht de volgende ochtend terug te komen. Ik gaf aan dat ik daar geen tijd voor had ivm een strak reisschema en ik gaf aan dat ik een korting wilde op de camperhuur ivm de vele gebreken. Hij gaf aan dat ik hen dan eerst de kans moest geven om de gebreken te verhelpen.

Ik gaf aan dat ze voor de aflevering de camper goed hadden moeten controleren op gebreken en nu niet de verantwoording bij mij moesten neerleggen. Hij bleef echter volhouden dat ik hun in de gelegenheid moest stellen om de gebreken te verhelpen.

Ik heb mijn reis vervolgd zonder verder de gebreken te laten verhelpen omdat ik mijn reis daarvoor niet verder voor wilde onderbreken.

Na terugkomst mijn klachten bij de persoon neergelegd die de inname van de camper regelde. Hij gaf aan dat hij me geen korting kon geven, maar dat ik een klacht moest indienen.

Dat heb ik later gedaan via Travelhome, waar ik de camper geboekt had.

Na hun tussenkomst is er een een bedrag geretourneerd wat ik eigenlijk te laag vond, gezien de prijs die ik voor de camper moest betalen. Ik ben toch akkoord gegaan omdat Jucy niet meer wilde vergoeden.

Het was overigens een camper van Star, maar dat valt onder de firma Jucy.

We had an extremely disappointing experience with JUCY, and I would strongly advise others to think twice before renting their vans.

From the start, their van was clearly not in proper working condition. The alternator was faulty, which led to multiple breakdowns during our trip. We were first stranded in Harihari for hours with little meaningful help. The roadside assistance sent by JUCY was completely inadequate—they didn’t properly assess the issue and just attempted a jump start, which obviously didn’t fix anything.

Because of this, we were forced into unplanned, paid campsite stays and had to go out of our way to find help ourselves. Even after a temporary battery charge from a local mechanic, their van broke down again within 30 minutes because the alternator was never fixed. We ended up needing multiple tows and lost entire days of our trip sitting around garages waiting for repairs.

Throughout all of this, JUCY’s communication and support were extremely poor. We were left to deal with the situation ourselves most of the time, which is not what you expect when renting a vehicle for a road trip.

On top of the major mechanical failure, the overall quality of their van was below expectations. The fridge only lasted a couple of hours when not plugged in, making it unreliable for travel and adding further inconvenience.

Due to the time lost dealing with breakdowns, we had to completely miss key destinations like Abel Tasman and Arthur’s Pass—places we had planned our trip around. This was incredibly frustrating and disappointing.

Overall, this experience felt like we were given a poorly maintained vehicle and then left unsupported when things went wrong. It significantly impacted our trip, cost us extra money, and caused unnecessary stress.

I would not recommend JUCY based on this experience.

Worst rental company ever customer support was no help at all. My van broke down left use stranded for 8 hours with no clear communication we then had to leave the vehicle and make or own way to get accommodation then to travel to or nearest branch this happened over 1 month ago and they have not made any effort to reimburse my days travel etc and have not be replying to my emails. Would not recommend Jucy at all.

Hired a jucy from queenstown south island to have a road trip to christchurch which ended in a bad result
Some of the problems I faced my journey
Breakdown which we experienced twice
Vehicle was shaking as we felt its going to stop any time on the rd
The door at the back was not opening from outside
The key 🔑 battery was not working
The vehicle was smelling of food as it was not cleaned before we received it
And many more but seems like was not really worth wht i paid for 🫤☹️
I hope this review will help jucy team to improve there standards